[redacted] filed a complaint due to difficulties with a refund request.We attempted to reach [redacted] with the contact information provided in the Complaint 3/ The telephone number provided on the Complaint was invalid, so a follow up email was sent including contact information for a member of the Executive Support Office We remaining willing to work with our Customer to address this matter and ask that [redacted] contact our office directly to proceed
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: the person responding is at best inaccurate the y on more that one occasion provided wrong accounts plus they admitted they did so...I strongly urge this entity to look into the sleazy business practices...For example if you renew domains for a number of years they put the moneys to something else then blame the customer by dunning them via there partner...In a complaint I lodged with the AG's office they play the same game blaming the customer for their deceitful practices and I advise you to look at consumer affair web sites and social media we cant all be wrong...Look at www[redacted] .com Look at [redacted] look at [redacted] and [redacted] What are these people telling you other than they are victims of deceitful business practices and miss use of credit cards...Forcing and tricking customers into services they dont need nor desire then using a lousy telephone service to tie up the customer...BEWARE TO THE CUSTOMER WHO FIGHTS BACK AND DOES NOT KNOW HIS OR HER RIGHTSIT IS SAD THAT THE Revdex.com WILL PLAY LIP SERVICE TO THESE PEOPLE WHO ARE UNFIT AND DANGEROUS USING CONFIDENTIAL CREDIT INFORMATION UPPER CAPS USED FOR EMPHASIS Regards, [redacted] ***
From: Christina C [redacted] < [redacted] @networksolutions.com>Date: Thu, Jun 4, at 2:PMSubject: Revdex.com Complaint [redacted] | [redacted] | Unable to respond to claim directlyTo: " [redacted] @myRevdex.com.org" < [redacted] @myRevdex.com.org>Good afternoon [redacted] , Earlier today, Web.com received a failure to respond to Revdex.com claim number [redacted] The claim sent to us does not give me the option to respond directly to the complaint, hence the reason I am sending my response via email [redacted] rejected our response stating that he had not been provided with the credit card number in which the refunds were issued toDue to [redacted] ***’s request to have his account deleted in its entirety, we are unable to locate the credit card number which the refunds were issued toOn 4/14/15, [redacted] had been provided with the only available information we have in regards to his refundsThis information includes reference numbers in which his bank or financial institution can use to locate the transactionThe references which were sent to him on 4/14/are listed belowAt this time, all money due to [redacted] has been refundedAll of his services have been deleted or transferred and his account has been deletedWe have provided [redacted] with all available information to meet his requests, which has been deemed sufficient information to meet his requestsAt this time, we respectfully ask that you use this email as our response and consider this matter closedPlease do not hesitate to contact me with any questions or concerns Thank you! Christina C***Executive Support OfficeNetwork Solutions, a Web.com service [redacted] Drums, PA ***###-###-####Description:= [redacted] This message is intended solely for the designated recipient, may contain privileged or confidential information and may be subject to confidentiality agreement(s)Access to this email by anyone else is unauthorizedIf you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawfulIf you have received this message in error, please notify the sender immediately by reply e-mail and destroy the original communication
Dear Revdex.com, We have reviewed the complaint for [redacted] M [redacted] , Complaint# [redacted] >We have reached out to the customer to get a better understanding of his requestCustomer has active domain name accounts with us and states that of the domain name accounts he did not ask for or set up We are cancelling the domain name accounts that the customer has verified that he did not authorize Thank you, Candace S [redacted] Executive Support Office Web.com
advertised at a very low price to register a domain name and then at checkout the low price was replaced with a very high price at the click of the button you would have been charged a very high price on your credit card
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me According to our most recent credit card statement the credits have been processed and this issue is resolved Regards, [redacted] ***
This January past, I purchased a web page service from Web.com Since that time I have spent countless hours on line and seas of time via telephone, first to try and establish a web page With no success with that effort I have change course and have tried simply cancel my subscription In both cases I am promised help, but only get very aggressive marketing schemes My emails have met with monumental tautologies, my phone calls have turned into endless transfers and endless telephone attempted contacts I have communicated with this company via Facebook and have met with something only short of being a bulwark I am at my wits end I almost wanted to file this complaint under "Elder Abuse" in-as-much as I am almost years old As far as I'm concerned the resolution to this is to have an external entity Iike Revdex.com) to speak in my behalf; first to cancel my subscription and secondly to reimburse me for at least four months out of the five months in which I have had a subscription As I pointed out to a tete-a-tete via F [redacted] , one person with whom I spoke with Web.com, is naive in the use of the English, hence a moribund resolution Finally, I feel like this whole affair is based on fraud First in the advertising and secondly with the supposed "free" consult about the construction of a web site It is no great surprise that companies like Web.com fail in their customer service as what I have experienced is directly related to a non-literate population Thank you for your time and assistance
Dear Revdex.com, We have received the complaint for [redacted] complaint # [redacted] We have reviewed the customer's account concernsWe plan on bringing the customer's concern's to the attention of our support teams to see what we can do in rare situations such as thisWe do apologize for any frustration this may have caused and wish the client nothing but the best in their future endeavorsThank you, Kellin H [redacted] Executive Office Web.com
*** *** rejected our response, noting that he did not know what the response was. *** *** requested that we communicate with him via email. A follow up email including details regarding the resolution of *** ***'s issue and direct contact information for the Executive Support Office was sent 7/to the email address provided on the Complaint. We have confirmed that the domain name was successfully transferred to the new Registrar 7/14. An additional follow up email was sent to *** *** 7/25. We remain willing to address any additional concerns *** *** may have and ask that he contact our office directly to do so
From: *** *** Date: Fri, Mar 6, at 4:PMSubject: RE: *** *** Complaint (***)To: *** *** We never received a Revdex.com for *** *** but the response he received is what he will receive again He will have to purchase a new package He was advised that when he called in under the ticket number he provided. Thank youDonna
Dear Revdex.com,
We have received the complaint for *** ***, complaint #***We have reviewed the client's billing concerns and
have found that the client has already disputed the charge with their financial providerThere is no further refund that is dueFor any further assistance regarding this concern, please feel free to reach out to our specialists via ***.
Thank you,
Kellin H***
Executive Office
Web.com
a they are making email addresses changes that I know not off as I have no account with them also they still owe me for one year on domaine alventi.de....The Revdex.com needs to address this companys business practices Icant understand why your not taking some action -- I have complaints also at AGs office in state of Californai
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
Dear Revdex.com,
We have reviewed the complaint for *** ***, Complaint #***We have been in contact with the client and are working diligently to correct the issues We have also offered compensation for
the services.Based on the actions taken, we ask that the Revdex.com consider this matter closedThank you,
Kellin H***
Executive Office
web.com
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am not rejecting this response, I am requesting to know what it isI could not give my cell phone for contact as I cannot receive calls during the work dayIn this day and age, our house phone is all but not usedI asked my wife what the voicemail was, but it may have been deleted
Can you communicate your message to me through these responses, or perhaps email it to me?
Thank you,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thank you for taking my concerns seriously and addressing them with Network SolutionsI sincerely hope for all concerned that our future transactions will go more smoothly
Regards,
*** ***
Dear Revdex.com,
We appreciate your bringing this matter to our attentionWe have investigated the complaint, and have found the below:
• As a promotion, Network Solutions offered domain extensions for free to existing customers, with no obligation to
renew• We have cancelled the extension in question for the customer, and will take his feedback regarding the registrations into accountWe appreciate this matter being closed as resolvedMichael B***
Executive Support Office
Network Solutions, a Web.com service
*** *** *** *** * *** ** ***
***
*** *** filed a complaint citing dissatisfaction with a promotional offer and pricing. *** *** is requesting to have his credit card removed, account
cancelled and a refund of $
A review of *** ***’s account shows the issue has been resolved by Customer Service. A member of the Executive Support Office left a voice message for *** *** on 7/31/and sent a follow up email was sent providing our direct contact information and advising the issue appeared to be resolved. We remain willing to speak to *** *** and facilitate any additional assistance if needed. We ask that *** *** contact our office directly if he has any additional concerns related to this matter
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
1) As noted, I am awaiting confirmation from my financial institution that the charge has been permanently removed.2) I still reject the notion that we even voluntarily agreed to the auto-renewal function for any service and take exception to the vendor's assertion that this is in any way, shape, or form our faultIt was completely caused by the vendor's use and/or misuse of auto-renewal
Regards,
*** ***
Dear Revdex.com,
We have reviewed the rejection for *** ** ***,
Complaint# ***
Customer’s account for ***.com is now successfully
cancelledThere was a minor system issue that caused the cancellation of the
account to failThis issue has been corrected and the account is now deleted
No additional charges were applied to customer’s account
Thank you,
Candace S***
Executive Support Office
Web.com
*** *** filed a Complaint when billing for hosting and email services continued after his domain name was transferred to another domain registrar. In his Complaint, *** requested cancellation of the services with a refund.We attempted to reach *** by phone 4/
and 4/21; however, he was not available, so voicemail messages were left for him. A follow up email including contact information for a member of the Executive Support Office was sent. *** responded via email and we are working with him to schedule a call to review and address his concerns. We will continue to work with *** to resolve this matter and ask that he contact our office directly to proceed
[redacted] filed a complaint due to difficulties with a refund request.We attempted to reach [redacted] with the contact information provided in the Complaint 3/ The telephone number provided on the Complaint was invalid, so a follow up email was sent including contact information for a member of the Executive Support Office We remaining willing to work with our Customer to address this matter and ask that [redacted] contact our office directly to proceed
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: the person responding is at best inaccurate the y on more that one occasion provided wrong accounts plus they admitted they did so...I strongly urge this entity to look into the sleazy business practices...For example if you renew domains for a number of years they put the moneys to something else then blame the customer by dunning them via there partner...In a complaint I lodged with the AG's office they play the same game blaming the customer for their deceitful practices and I advise you to look at consumer affair web sites and social media we cant all be wrong...Look at www[redacted] .com Look at [redacted] look at [redacted] and [redacted] What are these people telling you other than they are victims of deceitful business practices and miss use of credit cards...Forcing and tricking customers into services they dont need nor desire then using a lousy telephone service to tie up the customer...BEWARE TO THE CUSTOMER WHO FIGHTS BACK AND DOES NOT KNOW HIS OR HER RIGHTSIT IS SAD THAT THE Revdex.com WILL PLAY LIP SERVICE TO THESE PEOPLE WHO ARE UNFIT AND DANGEROUS USING CONFIDENTIAL CREDIT INFORMATION UPPER CAPS USED FOR EMPHASIS Regards, [redacted] ***
From: Christina C [redacted] < [redacted] @networksolutions.com>Date: Thu, Jun 4, at 2:PMSubject: Revdex.com Complaint [redacted] | [redacted] | Unable to respond to claim directlyTo: " [redacted] @myRevdex.com.org" < [redacted] @myRevdex.com.org>Good afternoon [redacted] , Earlier today, Web.com received a failure to respond to Revdex.com claim number [redacted] The claim sent to us does not give me the option to respond directly to the complaint, hence the reason I am sending my response via email [redacted] rejected our response stating that he had not been provided with the credit card number in which the refunds were issued toDue to [redacted] ***’s request to have his account deleted in its entirety, we are unable to locate the credit card number which the refunds were issued toOn 4/14/15, [redacted] had been provided with the only available information we have in regards to his refundsThis information includes reference numbers in which his bank or financial institution can use to locate the transactionThe references which were sent to him on 4/14/are listed belowAt this time, all money due to [redacted] has been refundedAll of his services have been deleted or transferred and his account has been deletedWe have provided [redacted] with all available information to meet his requests, which has been deemed sufficient information to meet his requestsAt this time, we respectfully ask that you use this email as our response and consider this matter closedPlease do not hesitate to contact me with any questions or concerns Thank you! Christina C***Executive Support OfficeNetwork Solutions, a Web.com service [redacted] Drums, PA ***###-###-####Description:= [redacted] This message is intended solely for the designated recipient, may contain privileged or confidential information and may be subject to confidentiality agreement(s)Access to this email by anyone else is unauthorizedIf you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawfulIf you have received this message in error, please notify the sender immediately by reply e-mail and destroy the original communication
Dear Revdex.com, We have reviewed the complaint for [redacted] M [redacted] , Complaint# [redacted] >We have reached out to the customer to get a better understanding of his requestCustomer has active domain name accounts with us and states that of the domain name accounts he did not ask for or set up We are cancelling the domain name accounts that the customer has verified that he did not authorize Thank you, Candace S [redacted] Executive Support Office Web.com
advertised at a very low price to register a domain name and then at checkout the low price was replaced with a very high price at the click of the button you would have been charged a very high price on your credit card
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me According to our most recent credit card statement the credits have been processed and this issue is resolved Regards, [redacted] ***
This January past, I purchased a web page service from Web.com Since that time I have spent countless hours on line and seas of time via telephone, first to try and establish a web page With no success with that effort I have change course and have tried simply cancel my subscription In both cases I am promised help, but only get very aggressive marketing schemes My emails have met with monumental tautologies, my phone calls have turned into endless transfers and endless telephone attempted contacts I have communicated with this company via Facebook and have met with something only short of being a bulwark I am at my wits end I almost wanted to file this complaint under "Elder Abuse" in-as-much as I am almost years old As far as I'm concerned the resolution to this is to have an external entity Iike Revdex.com) to speak in my behalf; first to cancel my subscription and secondly to reimburse me for at least four months out of the five months in which I have had a subscription As I pointed out to a tete-a-tete via F [redacted] , one person with whom I spoke with Web.com, is naive in the use of the English, hence a moribund resolution Finally, I feel like this whole affair is based on fraud First in the advertising and secondly with the supposed "free" consult about the construction of a web site It is no great surprise that companies like Web.com fail in their customer service as what I have experienced is directly related to a non-literate population Thank you for your time and assistance
Dear Revdex.com, We have received the complaint for [redacted] complaint # [redacted] We have reviewed the customer's account concernsWe plan on bringing the customer's concern's to the attention of our support teams to see what we can do in rare situations such as thisWe do apologize for any frustration this may have caused and wish the client nothing but the best in their future endeavorsThank you, Kellin H [redacted] Executive Office Web.com
*** *** rejected our response, noting that he did not know what the response was. *** *** requested that we communicate with him via email. A follow up email including details regarding the resolution of *** ***'s issue and direct contact information for the Executive Support Office was sent 7/to the email address provided on the Complaint. We have confirmed that the domain name was successfully transferred to the new Registrar 7/14. An additional follow up email was sent to *** *** 7/25. We remain willing to address any additional concerns *** *** may have and ask that he contact our office directly to do so
From: *** *** Date: Fri, Mar 6, at 4:PMSubject: RE: *** *** Complaint (***)To: *** *** We never received a Revdex.com for *** *** but the response he received is what he will receive again He will have to purchase a new package He was advised that when he called in under the ticket number he provided. Thank youDonna
Dear Revdex.com,
We have received the complaint for *** ***, complaint #***We have reviewed the client's billing concerns and
have found that the client has already disputed the charge with their financial providerThere is no further refund that is dueFor any further assistance regarding this concern, please feel free to reach out to our specialists via ***.
Thank you,
Kellin H***
Executive Office
Web.com
a they are making email addresses changes that I know not off as I have no account with them also they still owe me for one year on domaine alventi.de....The Revdex.com needs to address this companys business practices Icant understand why your not taking some action -- I have complaints also at AGs office in state of Californai
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
Dear Revdex.com,
We have reviewed the complaint for *** ***, Complaint #***We have been in contact with the client and are working diligently to correct the issues We have also offered compensation for
the services.Based on the actions taken, we ask that the Revdex.com consider this matter closedThank you,
Kellin H***
Executive Office
web.com
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am not rejecting this response, I am requesting to know what it isI could not give my cell phone for contact as I cannot receive calls during the work dayIn this day and age, our house phone is all but not usedI asked my wife what the voicemail was, but it may have been deleted
Can you communicate your message to me through these responses, or perhaps email it to me?
Thank you,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thank you for taking my concerns seriously and addressing them with Network SolutionsI sincerely hope for all concerned that our future transactions will go more smoothly
Regards,
*** ***
Dear Revdex.com,
We appreciate your bringing this matter to our attentionWe have investigated the complaint, and have found the below:
• As a promotion, Network Solutions offered domain extensions for free to existing customers, with no obligation to
renew• We have cancelled the extension in question for the customer, and will take his feedback regarding the registrations into accountWe appreciate this matter being closed as resolvedMichael B***
Executive Support Office
Network Solutions, a Web.com service
*** *** *** *** * *** ** ***
***
*** *** filed a complaint citing dissatisfaction with a promotional offer and pricing. *** *** is requesting to have his credit card removed, account
cancelled and a refund of $
A review of *** ***’s account shows the issue has been resolved by Customer Service. A member of the Executive Support Office left a voice message for *** *** on 7/31/and sent a follow up email was sent providing our direct contact information and advising the issue appeared to be resolved. We remain willing to speak to *** *** and facilitate any additional assistance if needed. We ask that *** *** contact our office directly if he has any additional concerns related to this matter
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
1) As noted, I am awaiting confirmation from my financial institution that the charge has been permanently removed.2) I still reject the notion that we even voluntarily agreed to the auto-renewal function for any service and take exception to the vendor's assertion that this is in any way, shape, or form our faultIt was completely caused by the vendor's use and/or misuse of auto-renewal
Regards,
*** ***
Dear Revdex.com,
We have reviewed the rejection for *** ** ***,
Complaint# ***
Customer’s account for ***.com is now successfully
cancelledThere was a minor system issue that caused the cancellation of the
account to failThis issue has been corrected and the account is now deleted
No additional charges were applied to customer’s account
Thank you,
Candace S***
Executive Support Office
Web.com
*** *** filed a Complaint when billing for hosting and email services continued after his domain name was transferred to another domain registrar. In his Complaint, *** requested cancellation of the services with a refund.We attempted to reach *** by phone 4/
and 4/21; however, he was not available, so voicemail messages were left for him. A follow up email including contact information for a member of the Executive Support Office was sent. *** responded via email and we are working with him to schedule a call to review and address his concerns. We will continue to work with *** to resolve this matter and ask that he contact our office directly to proceed