Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear Revdex.com,
[redacted]'s email address needed to be updated inside of the registry. We have updated the information but it may take up to 24 hours for the change to take place.
I have advised [redacted] of this information.
Thank you,
Donna W[redacted]
Executive Support
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:Response pasted below.
Regards,
[redacted]
The emails received from Network Solutions on April 15 and
April 22 are pasted below. There are no verification numbers as stated in the
latest response from Network Solutions via the Revdex.com.
They have requested that I contact my financial institution
with the verification numbers they claim to have provided in an effort to
confirm the refund status. Unfortunately, I cannot do that. I don't have the
verification numbers, as you can see in the emails pasted below, they failed to
provide them. Also, my name is not on the credit card that they put the unauthorized
charges on therefore the account cannot be discussed with me.
I believe the closing date of the last credit card statement
we received was on the 9th of the month. So, it is reasonable to believe that were
are approximately 6 days away from the next closing date. If the credits are on
the statement we should be able to wrap this up soon.
Ok, I’m looking into this now for you.
Thanks!
*.
From: Me Sent: Tuesday, April 22,
2014 7:23 PMTo: [redacted]Subject: Re: Revdex.com Complaint
I haven't received anything.
From: [redacted] <[redacted]>To: Me Sent: Tuesday, April 22,
2014 3:11 PMSubject: RE: Revdex.com Complaint
Good Afternoon,
Let me know if you
were able to see the refunds yet, I’m due to follow up with the Revdex.com today.
Just a note to make
you aware that an auto email with confirmation of refund is not sent out for
manual refunds. I’m sorry I had not notified you of this earlier.
However, you can
login to Account Manager Billing section where you can see both your charges
and refunds.
Let me know if you
need anything else, thanks!
[redacted]
Dear Revdex.com,
We have received the complaint for [redacted], complaint #[redacted].
We have reviewed the concerns noted by [redacted] and unfortunately are not...
the company that can assist in updating his medical school grades. We are website hosting company. We apologize for any misunderstanding and wish nothing but the best for [redacted].
Thank you,
Kellin H[redacted]
Executive Office
Web.com
Dear Revdex.com,
We have reviewed the complaint for [redacted], Complaint#
[redacted].
Customer’s account for [redacted].com was cancelled and
refunded on July 25, 2015 per her request. There...
are no active accounts for
this customer and no additional funds to be refunded.
Thank you,
Candace S[redacted]
Executive Support Office
Web.com
Dear Revdex.com,
We have reviewed the complaint for [redacted], Complaint# [redacted].
We have reached...
out to this customer
via phone and email to discuss his issue with spam emails. We were unsuccessful
in reaching him via phone and received no response to the email sent. We have
added the customer’s email address to our Do No Contact list per his request. We
have sent the customer an email with this information. We have also attached a
copy of the email sent for your records. Based on the actions taken, we ask
that the Revdex.com consider this matter closed.
Thank you,
Candace S[redacted]
Executive Support
Office
Web.com
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear Revdex.com,
We have received the complaint for [redacted], Complaint #[redacted].
We have reviewed...
the customer's account concerns. After thorough research, we have found that the account in question has been terminated. The account was terminated when we received multiple charge-backs on the 24th of September. There is no further refund that is due.
Thank you,
Kellin H[redacted]
Executive Office
Web.com
We have reviewed the complaint for [redacted],
Complaint# [redacted].
class="MsoNormal">After a thorough review of the customer’s refund request,
our records indicate that a refund for $47.98 was processed and refunded on
August 20, 2015 back to the customer.
Thank you,
Candace S[redacted]
Executive Support Office
Web.com
Dear Revdex.com, Response to complaint ID# [redacted] We sincerely apologize for any frustration this may have caused. Review of the domain [redacted] shows the domain expired on 1/28/2016 following a 3 year renewal period purchased on 12/03/2012. ...
Subsequently an email was sent to the primary contact advising of the domain expiration and that immediate action is required to retain the domain on 1/29/2016. One month later on 2/26/2016 a final notification email was sent to the primary contact informing the customer the domain was to be deleted and immediate action is required to prevent this. Unfortunately the customer did not reply to either email and did not contact Network Solutions prior to 3/10/2016 when the domain was monetized and sold to another registrar effectively moving it out of Network Solutions control. The domain currently resides with another registrar and is not controlled or in possession of Network Solutions. We sincerely apologize, but at the time of this complaint (6/28/2016) the domain is unrecoverable by Network Solutions. No attempt to contact Network Solutions can be found regarding the renewal and regretfully no accounting error occurred. We sincerely apologize, while we would be more than happy to assist the customer we would not have control or the ability to change or modify the domain [redacted].
Thank you,
Jonathan B[redacted]Executive OfficeNetwork Solutions, a Web.com company
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. If they continue to assign promotional domains to my account, I will just move my domains to a different registrar to avoid Network Solutions deceptive practices with respect to renewals of promotionally provided domain names.As part of the ongoing Revdex.com rating review, I think the Revdex.com should ask Network Solutions for a sample renewal email for these promotional domains prior to the expiration date and on the expiration date. The renewal emails prior to expiration are very deceptive; they do not indicate the full domain name with suffix or that the domain was a promotional domain assigned to the account by Network Solutions. It is a clear attempt to trick domain owners into picking up the renewal stream for domains that they never intended to purchase.Only the renewals on the expiration date (4/8/2015 in this case) give the full domain name with suffix, but even these renewal emails do not indicate that the domain was a promotional domain.
Regards,
[redacted]
Dear Revdex.com,We have received the complaint for Jim Al, complaint # [redacted].
We have reviewed the client's account concerns and the ticket numbers provided. The...
customer's account is now up and running smoothly and there are no known latency concerns. Please feel free to contact our specialists for any further assistance regarding this matter. We apologize for any inconvenience this may have caused and appreciate your time and business.
Thank you,
Kellin H[redacted]
Executive Office
[redacted]
Dear Revdex.com,
We have reviewed the complaint for Justin
Johnston, Complaint# [redacted].
We have reviewed the customer’s
account. We have determined that the...
$.99 special promotion rate was advertised
online for a limited time and we are no longer offering that promotion. The customer
have disputed the charge with [redacted] and was credited back $34.00 which caused
a charge back on his account. We will waive the $34.99 fee and reinstate the
customer’s account. The price for the service will be $34.99 going forward if
the customer decides to keep the service.
Based on the actions taken, we ask
that the Revdex.com consider this matter closed.
Thank you,
Candace S[redacted]
Executive Support
Office
Web.com
We have reviewed the complaint for [redacted] M. [redacted],
Complaint# [redacted].
class="MsoNormal">We have reached out to the customer to get a better
understanding of his request. Customer has 4 active domain name accounts with
us and states that 3 of the domain name accounts he did not ask for or set up.
We are cancelling the 3 domain name accounts that the customer has verified
that he did not authorize.
Thank you,
Candace S[redacted]
Executive Support Office
Web.com
Dear Revdex.com,
We have received the complaint for [redacted], complaint #[redacted].
We have reviewed the client's billing concerns and have...
found that the payment of $15.99 was for the renewal of the private registration for the client's domain name. The reason we process these payments ahead of time is to prevent any interruption in service should the card on file be rejected. The $9.99 fee for the first year was also a promotional rate, the standard fee for this product yearly is $15.99. As requested, we have terminated this feature and processed a refund for $15.99. Please note that it may take 7-10 business days for these funds to reflect within the client's financial provider. If the client wishes to add this feature back into his account, our specialists are standing by to assist.
Thank you,
Kellin H[redacted]
Executive Office
Web.com/Network Solutions
We have received the complaint for [redacted], complaint #[redacted].
We have reviewed the client's billing concerns and have been able to make direct contact with the client as well. Our finance team is providing a check in the amount of...
$269.43 to cover the pro-rated refund the client is due. The client has also been provided with my direct contact information so that we can be sure this issue is resolved as quickly as possible. We certainly apologize for any inconvenience this issue may have caused.Thank you,
Kellin H[redacted]Executive OfficeWeb.com
Dear Revdex.com,
We have received the complaint for [redacted], complaint #[redacted].
We have reviewed the client's concerns and can confirm that the funds will not attempt to process again for this product at any time in the future. The product that was associated with this complaint, private registration, has been completely deleted. This private registration feature was marked as an auto-renew product, that is the reason the customer received a charge for the product. If the customer has specific questions about the active products he currently has with Network Solutions, we recommend the client contact our support team for a full review.
Thank you,
Kellin H[redacted]
Executive Office
Web.com
12.222222328186px; margin: 0in 0in 0pt;">[redacted] filed a complaint in regards to pricing on our checkout page.
A member of the Executive Support Office emailed an apology to [redacted] on 11/5/14 and also thanked him for pointing out the issue.We have provided [redacted] with our direct contact information if he would like to discuss this matter further.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear Revdex.com,
[redacted]'s email address needed to be updated inside of the registry. We have updated the information but it may take up to 24 hours for the change to take place.
I have advised [redacted] of this information.
Thank you,
Donna W[redacted]
Executive Support
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:Response pasted below.
Regards,
[redacted]
The emails received from Network Solutions on April 15 and
April 22 are pasted below. There are no verification numbers as stated in the
latest response from Network Solutions via the Revdex.com.
They have requested that I contact my financial institution
with the verification numbers they claim to have provided in an effort to
confirm the refund status. Unfortunately, I cannot do that. I don't have the
verification numbers, as you can see in the emails pasted below, they failed to
provide them. Also, my name is not on the credit card that they put the unauthorized
charges on therefore the account cannot be discussed with me.
I believe the closing date of the last credit card statement
we received was on the 9th of the month. So, it is reasonable to believe that were
are approximately 6 days away from the next closing date. If the credits are on
the statement we should be able to wrap this up soon.
Ok, I’m looking into this now for you.
Thanks!
*.
From: Me Sent: Tuesday, April 22,
2014 7:23 PMTo: [redacted]Subject: Re: Revdex.com Complaint
I haven't received anything.
From: [redacted] <[redacted]>To: Me Sent: Tuesday, April 22,
2014 3:11 PMSubject: RE: Revdex.com Complaint
Good Afternoon,
Let me know if you
were able to see the refunds yet, I’m due to follow up with the Revdex.com today.
Thank you!
[redacted]
From: [redacted] Sent: Tuesday, April 15,
2014 2:08 PMTo: 'Me'Subject: RE: Revdex.com Complaint
Hello!
Just a note to make
you aware that an auto email with confirmation of refund is not sent out for
manual refunds. I’m sorry I had not notified you of this earlier.
However, you can
login to Account Manager Billing section where you can see both your charges
and refunds.
Let me know if you
need anything else, thanks!
[redacted]
Dear Revdex.com,
We have received the complaint for [redacted], complaint #[redacted].
We have reviewed the concerns noted by [redacted] and unfortunately are not...
the company that can assist in updating his medical school grades. We are website hosting company. We apologize for any misunderstanding and wish nothing but the best for [redacted].
Thank you,
Kellin H[redacted]
Executive Office
Web.com
Dear Revdex.com,
We have reviewed the complaint for [redacted],
Complaint# [redacted].
The...
transfer of the domain name, [redacted].ORG has now been transferred
out just as the customer requested.
Thank you,
Candace S[redacted]
Executive Support Office
Web.com
Dear Revdex.com,
We have reviewed the complaint for [redacted], Complaint#
[redacted].
Customer’s account for [redacted].com was cancelled and
refunded on July 25, 2015 per her request. There...
are no active accounts for
this customer and no additional funds to be refunded.
Thank you,
Candace S[redacted]
Executive Support Office
Web.com
Dear Revdex.com,
We have reviewed the complaint for [redacted], Complaint# [redacted].
We have reached...
out to this customer
via phone and email to discuss his issue with spam emails. We were unsuccessful
in reaching him via phone and received no response to the email sent. We have
added the customer’s email address to our Do No Contact list per his request. We
have sent the customer an email with this information. We have also attached a
copy of the email sent for your records. Based on the actions taken, we ask
that the Revdex.com consider this matter closed.
Thank you,
Candace S[redacted]
Executive Support
Office
Web.com
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear Revdex.com,
We have received the complaint for [redacted], Complaint #[redacted].
We have reviewed...
the customer's account concerns. After thorough research, we have found that the account in question has been terminated. The account was terminated when we received multiple charge-backs on the 24th of September. There is no further refund that is due.
Thank you,
Kellin H[redacted]
Executive Office
Web.com
Dear Revdex.com,
We have reviewed the complaint for [redacted],
Complaint# [redacted].
class="MsoNormal">After a thorough review of the customer’s refund request,
our records indicate that a refund for $47.98 was processed and refunded on
August 20, 2015 back to the customer.
Thank you,
Candace S[redacted]
Executive Support Office
Web.com
Dear Revdex.com, Response to complaint ID# [redacted] We sincerely apologize for any frustration this may have caused. Review of the domain [redacted] shows the domain expired on 1/28/2016 following a 3 year renewal period purchased on 12/03/2012. ...
Subsequently an email was sent to the primary contact advising of the domain expiration and that immediate action is required to retain the domain on 1/29/2016. One month later on 2/26/2016 a final notification email was sent to the primary contact informing the customer the domain was to be deleted and immediate action is required to prevent this. Unfortunately the customer did not reply to either email and did not contact Network Solutions prior to 3/10/2016 when the domain was monetized and sold to another registrar effectively moving it out of Network Solutions control. The domain currently resides with another registrar and is not controlled or in possession of Network Solutions. We sincerely apologize, but at the time of this complaint (6/28/2016) the domain is unrecoverable by Network Solutions. No attempt to contact Network Solutions can be found regarding the renewal and regretfully no accounting error occurred. We sincerely apologize, while we would be more than happy to assist the customer we would not have control or the ability to change or modify the domain [redacted].
Thank you,
Jonathan B[redacted]Executive OfficeNetwork Solutions, a Web.com company
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. If they continue to assign promotional domains to my account, I will just move my domains to a different registrar to avoid Network Solutions deceptive practices with respect to renewals of promotionally provided domain names.As part of the ongoing Revdex.com rating review, I think the Revdex.com should ask Network Solutions for a sample renewal email for these promotional domains prior to the expiration date and on the expiration date. The renewal emails prior to expiration are very deceptive; they do not indicate the full domain name with suffix or that the domain was a promotional domain assigned to the account by Network Solutions. It is a clear attempt to trick domain owners into picking up the renewal stream for domains that they never intended to purchase.Only the renewals on the expiration date (4/8/2015 in this case) give the full domain name with suffix, but even these renewal emails do not indicate that the domain was a promotional domain.
Regards,
[redacted]
Dear Revdex.com,We have received the complaint for Jim Al, complaint # [redacted].
We have reviewed the client's account concerns and the ticket numbers provided. The...
customer's account is now up and running smoothly and there are no known latency concerns. Please feel free to contact our specialists for any further assistance regarding this matter. We apologize for any inconvenience this may have caused and appreciate your time and business.
Thank you,
Kellin H[redacted]
Executive Office
[redacted]
Dear Revdex.com,
We have reviewed the complaint for Justin
Johnston, Complaint# [redacted].
We have reviewed the customer’s
account. We have determined that the...
$.99 special promotion rate was advertised
online for a limited time and we are no longer offering that promotion. The customer
have disputed the charge with [redacted] and was credited back $34.00 which caused
a charge back on his account. We will waive the $34.99 fee and reinstate the
customer’s account. The price for the service will be $34.99 going forward if
the customer decides to keep the service.
Based on the actions taken, we ask
that the Revdex.com consider this matter closed.
Thank you,
Candace S[redacted]
Executive Support
Office
Web.com
Dear Revdex.com,
We have reviewed the complaint for [redacted] M. [redacted],
Complaint# [redacted].
class="MsoNormal">We have reached out to the customer to get a better
understanding of his request. Customer has 4 active domain name accounts with
us and states that 3 of the domain name accounts he did not ask for or set up.
We are cancelling the 3 domain name accounts that the customer has verified
that he did not authorize.
Thank you,
Candace S[redacted]
Executive Support Office
Web.com
Dear Revdex.com,
We have received the complaint for [redacted], complaint #[redacted].
We have reviewed the client's billing concerns and have...
found that the payment of $15.99 was for the renewal of the private registration for the client's domain name. The reason we process these payments ahead of time is to prevent any interruption in service should the card on file be rejected. The $9.99 fee for the first year was also a promotional rate, the standard fee for this product yearly is $15.99. As requested, we have terminated this feature and processed a refund for $15.99. Please note that it may take 7-10 business days for these funds to reflect within the client's financial provider. If the client wishes to add this feature back into his account, our specialists are standing by to assist.
Thank you,
Kellin H[redacted]
Executive Office
Web.com/Network Solutions
Dear Revdex.com,
We have received the complaint for [redacted], complaint #[redacted].
We have reviewed the client's billing concerns and have been able to make direct contact with the client as well. Our finance team is providing a check in the amount of...
$269.43 to cover the pro-rated refund the client is due. The client has also been provided with my direct contact information so that we can be sure this issue is resolved as quickly as possible. We certainly apologize for any inconvenience this issue may have caused.Thank you,
Kellin H[redacted]Executive OfficeWeb.com
Dear Revdex.com,
We have received the complaint for [redacted], complaint #[redacted].
We have reviewed the client's concerns and can confirm that the funds will not attempt to process again for this product at any time in the future. The product that was associated with this complaint, private registration, has been completely deleted. This private registration feature was marked as an auto-renew product, that is the reason the customer received a charge for the product. If the customer has specific questions about the active products he currently has with Network Solutions, we recommend the client contact our support team for a full review.
Thank you,
Kellin H[redacted]
Executive Office
Web.com
12.222222328186px; margin: 0in 0in 0pt;">[redacted] filed a complaint in regards to pricing on our checkout page.
A member of the Executive Support Office emailed an apology to [redacted] on 11/5/14 and also thanked him for pointing out the issue.We have provided [redacted] with our direct contact information if he would like to discuss this matter further.