Dear Revdex.com,
We have reviewed the complaint for
[redacted], Complaint# [redacted].
We have reached...
out to this customer
via email and phone to discuss and resolve his product issues and we were
unsuccessful in reaching the customer. We are attaching both emails sent out to
the customer for review if needed. Based on the actions taken to try and reach
the customer, we are asking that the Revdex.com consider this
matter closed.
Candace S[redacted]
Executive Support
Office
Web.com
Dear Revdex.com,
We have received the complaint for [redacted] complaint #[redacted].
We have reviewed the customer's account concerns. We plan on bringing the customer's concern's to the attention of our support teams to see what we can do in rare situations such as this. We do apologize for any frustration this may have caused and wish the client nothing but the best in their future endeavors.
Thank you,
Kellin H[redacted]
Executive Office
Web.com
Dear Revdex.com,
[redacted] filed a complaint requesting the deletion of unwanted services.
size="1">I researched [redacted]'s account and found that the charges were for Online Marketing, Email Boxes, a Hosting Package, Private Registration, and Renewal. I have deleted all products from [redacted]'s account and have issued a full refund.
I left a voice message for [redacted] and sent an email on 01/20/15, providing my direct contact information.
Sincerely,
Donna W[redacted]
Executive Support Office
[redacted] filed a complaint citing dissatisfaction with the process of adding free promotional services to the account that later renew monthly automatically for a...
fee.
A member of the Executive Support Office called **. [redacted] on 6/20; however, there was no answer and no option to leave a message. We appreciate **. [redacted]’s feedback and have forwarded it to all appropriate personnel for review. We have recently made changes to some of our Marketing promotions and we will continue to utilize our Customer’s feedback as we move forward in an effort to better our service. An email was sent on 6/20 providing our direct contact information. We remain willing to speak with **. [redacted] and ask that he contact our office directly regarding this matter.
[redacted] filed a Complaint due to difficulties with a company named [redacted].
A
member of the...
Executive Support Office sent an email to **. [redacted] to advise
of the following: [redacted] is one of the largest providers of online
marketing and web services to small businesses. We provide web services
to Customers of several large Fortune 100 and 500 companies. While [redacted] may subscribe to services offered by [redacted] and its groups
(Network Solutions), [redacted] is in no way affiliated with this company’s
products or services. As such, we believe this Complaint was filed
against [redacted] in error.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because when Network Solutions disabled the private registration service mistakenly, my personal information was exposed through WHOIS lookups. By not providing the service continuously and uninterrupted it made my personal information available and that is not acceptable. I asked for a refund of the private registration fee as Network Solutions failed to provide one year of private registration when it was deactivated for approximately one week. At the very least a refund for the pro-rated amount when this service was disabled is owed, but again I repeat my request for a refund of the full amount as compensation for failing to provide the one year service which I paid for..
Regards,
[redacted]
Dear Revdex.com,
We have received the complaint for [redacted], Complaint # [redacted].
We have reviewed the client's complaint and have...
terminated the My Time Support feature on his account. There will be no further billing associated with this product. We have also sent an email confirming cancellation of the product to the client.
Thank you,
Kellin H[redacted]
Executive Office
[redacted]
They will hijack your domain and never give it back to you. Request an EPP code? Takes up to 2 weeks, is your domain expiring soon? Too bad, looks like you're stuck with them.
When we finally got the EPP Code the transfer was denied. Fantastic Service!
[redacted] filed a complaint due to difficulties with his Account, unwanted domain names and email. He requested his Account be canceled and his contact information...
removed.
A member of the Executive Support Office spoke with [redacted] on 9/5. As requested, the Account has been canceled and his contact information has been removed from our marketing database. A follow up email was sent to [redacted] to confirm the cancellation and removal of his information. [redacted] has been provided with our direct contact information in case of any additional questions or concerns related to this matter.
Dear Revdex.com,
We have received the complaint for [redacted], complaint # [redacted].
We have reviewed the client's account concerns and have found that there...
are no active accounts within our database using any of the information the client has provided thus far. We have sent requests to the client for clarification on the specific domain name with no success. If the client is still experiencing issues with the transfer, please advise as to what the domain name in question is so that we can be of further assistance.
Thank you,
Kellin H[redacted]
Executive Office
Web.com
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: The services "paid for" (web site hosting) is not being delivered by the vendor. Yes, the refund was received but the monthly charges are for "web site hosting" of our domain www.consumercounseling.org. According to the staff at Network Solutions as of October 29, 2014 our website is housed on an old windows based server (k3,3k) and must be migrated to a new windows based server within Network Solutions. The problem appears to be an Engineering department issue within Network Solutions.However, I am paying monthly for services not being delivered by Network Solutions as evidenced by two (2) independent sources (attached). The non performance of Network Solutions is negatively affecting our revenue from Internet sources.
Regards,
[redacted]
Dear Revdex.com,
We have reviewed the complaint for Justin
Johnson, Complaint# [redacted].
We have reviewed the customer’s
account. There was a slight delay in the process to restore the account, but
the domain name, Playchimera.com has been restored. The customer has full
access to his account.
Based on the actions taken, we ask
that the Revdex.com consider this matter closed.
Thank you,
Candace S[redacted]
Executive Support
Office
Web.com
[redacted] filed a complaint due to difficulties with billing and refunds concerning her Network Solutions Account. She’d requested a fax be sent to her bank in...
order to clarify charges/refunds.
A member of the Executive Support Office attempted to reach [redacted] on 9/22 and 9/24 via telephone and email. We were unable to leave voicemail message as the mailbox was full. [redacted] did respond to our email and has been provided with direct contact information for our office. We continue to work with [redacted] to bring this matter to a successful resolution.
Hello,
Some months ago I filed a complaint with the Revdex.com about Network Solutions, which was resolved by Network Solutions. I do not nor have I ever worked for or with Network Solutions.
I did not anticipate when I registered a complaint through the Revdex.com that I would...
get pulled into some bizarre Internet vortex that would enable someone to complain about me as though I were the company I complained about.So I would say this complaint is either bogus or egregiously misdirected. It would make me concerned indeed to think that anybody can complain to the Revdex.com and that without checking the veracity of the claim you would honor it as credible and simply send an accusatory email asking for resolution. It is, in fact, alarming.
I look to hear that you have expunged this complaint. Thank you.
Dear Revdex.com,
We have reviewed the complaint for [redacted], Complaint # [redacted].
We have been in contact with the client and have also offered compensation for the downtime of his website. Our team is working as quickly as possible to resolve the issues the client is experiencing.
Based on the actions taken, we ask that the Revdex.com consider this matter closed.
Thank you,
Kellin H[redacted]
Executive Office
web.com
Dear Revdex.com,
We have received the complaint for [redacted], complaint # [redacted].
We have reviewed the client's email concerns and have forwarded his information to our teams to have his email address removed from further communications. Please be aware that it may take 5-7 business days for the removal to take effect. We apologize for any frustration or inconvenience this may have caused.
Thank you,
Kellin H[redacted]
Executive Office
Web.com
Network Solutions
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: Network Solutions has neither contacted me nor given me a satisfactory reply.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear Revdex.com,
I have forwarded this complaint to
the primary account holder of [redacted] as they would be responsible for
this complaint.
class="MsoNormal">Thank you
Donna W[redacted]
Executive Support Office
Network Solutions, a Web.com service
[redacted] | Drums, PA [redacted]
Dear Revdex.com,
We have reviewed the complaint for
[redacted], Complaint# [redacted].
We have reached...
out to this customer
via email and phone to discuss and resolve his product issues and we were
unsuccessful in reaching the customer. We are attaching both emails sent out to
the customer for review if needed. Based on the actions taken to try and reach
the customer, we are asking that the Revdex.com consider this
matter closed.
Candace S[redacted]
Executive Support
Office
Web.com
Dear Revdex.com,
We have received the complaint for [redacted] complaint #[redacted].
We have reviewed the customer's account concerns. We plan on bringing the customer's concern's to the attention of our support teams to see what we can do in rare situations such as this. We do apologize for any frustration this may have caused and wish the client nothing but the best in their future endeavors.
Thank you,
Kellin H[redacted]
Executive Office
Web.com
Dear Revdex.com,
[redacted] filed a complaint requesting the deletion of unwanted services.
size="1">I researched [redacted]'s account and found that the charges were for Online Marketing, Email Boxes, a Hosting Package, Private Registration, and Renewal. I have deleted all products from [redacted]'s account and have issued a full refund.
I left a voice message for [redacted] and sent an email on 01/20/15, providing my direct contact information.
Sincerely,
Donna W[redacted]
Executive Support Office
[redacted] filed a complaint citing dissatisfaction with the process of adding free promotional services to the account that later renew monthly automatically for a...
fee.
A member of the Executive Support Office called **. [redacted] on 6/20; however, there was no answer and no option to leave a message. We appreciate **. [redacted]’s feedback and have forwarded it to all appropriate personnel for review. We have recently made changes to some of our Marketing promotions and we will continue to utilize our Customer’s feedback as we move forward in an effort to better our service. An email was sent on 6/20 providing our direct contact information. We remain willing to speak with **. [redacted] and ask that he contact our office directly regarding this matter.
[redacted] filed a Complaint due to difficulties with a company named [redacted].
A
member of the...
Executive Support Office sent an email to **. [redacted] to advise
of the following: [redacted] is one of the largest providers of online
marketing and web services to small businesses. We provide web services
to Customers of several large Fortune 100 and 500 companies. While [redacted] may subscribe to services offered by [redacted] and its groups
(Network Solutions), [redacted] is in no way affiliated with this company’s
products or services. As such, we believe this Complaint was filed
against [redacted] in error.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because when Network Solutions disabled the private registration service mistakenly, my personal information was exposed through WHOIS lookups. By not providing the service continuously and uninterrupted it made my personal information available and that is not acceptable. I asked for a refund of the private registration fee as Network Solutions failed to provide one year of private registration when it was deactivated for approximately one week. At the very least a refund for the pro-rated amount when this service was disabled is owed, but again I repeat my request for a refund of the full amount as compensation for failing to provide the one year service which I paid for..
Regards,
[redacted]
Dear Revdex.com,
We have received the complaint for [redacted], Complaint # [redacted].
We have reviewed the client's complaint and have...
terminated the My Time Support feature on his account. There will be no further billing associated with this product. We have also sent an email confirming cancellation of the product to the client.
Thank you,
Kellin H[redacted]
Executive Office
[redacted]
They will hijack your domain and never give it back to you. Request an EPP code? Takes up to 2 weeks, is your domain expiring soon? Too bad, looks like you're stuck with them.
When we finally got the EPP Code the transfer was denied. Fantastic Service!
[redacted] filed a complaint due to difficulties with his Account, unwanted domain names and email. He requested his Account be canceled and his contact information...
removed.
A member of the Executive Support Office spoke with [redacted] on 9/5. As requested, the Account has been canceled and his contact information has been removed from our marketing database. A follow up email was sent to [redacted] to confirm the cancellation and removal of his information. [redacted] has been provided with our direct contact information in case of any additional questions or concerns related to this matter.
Dear Revdex.com,
We have received the complaint for [redacted], complaint # [redacted].
We have reviewed the client's account concerns and have found that there...
are no active accounts within our database using any of the information the client has provided thus far. We have sent requests to the client for clarification on the specific domain name with no success. If the client is still experiencing issues with the transfer, please advise as to what the domain name in question is so that we can be of further assistance.
Thank you,
Kellin H[redacted]
Executive Office
Web.com
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: The services "paid for" (web site hosting) is not being delivered by the vendor. Yes, the refund was received but the monthly charges are for "web site hosting" of our domain www.consumercounseling.org. According to the staff at Network Solutions as of October 29, 2014 our website is housed on an old windows based server (k3,3k) and must be migrated to a new windows based server within Network Solutions. The problem appears to be an Engineering department issue within Network Solutions.However, I am paying monthly for services not being delivered by Network Solutions as evidenced by two (2) independent sources (attached). The non performance of Network Solutions is negatively affecting our revenue from Internet sources.
Regards,
[redacted]
Dear Revdex.com,
We have reviewed the complaint for Justin
Johnson, Complaint# [redacted].
We have reviewed the customer’s
account. There was a slight delay in the process to restore the account, but
the domain name, Playchimera.com has been restored. The customer has full
access to his account.
Based on the actions taken, we ask
that the Revdex.com consider this matter closed.
Thank you,
Candace S[redacted]
Executive Support
Office
Web.com
[redacted] filed a complaint due to difficulties with billing and refunds concerning her Network Solutions Account. She’d requested a fax be sent to her bank in...
order to clarify charges/refunds.
A member of the Executive Support Office attempted to reach [redacted] on 9/22 and 9/24 via telephone and email. We were unable to leave voicemail message as the mailbox was full. [redacted] did respond to our email and has been provided with direct contact information for our office. We continue to work with [redacted] to bring this matter to a successful resolution.
Hello,
Some months ago I filed a complaint with the Revdex.com about Network Solutions, which was resolved by Network Solutions. I do not nor have I ever worked for or with Network Solutions.
I did not anticipate when I registered a complaint through the Revdex.com that I would...
get pulled into some bizarre Internet vortex that would enable someone to complain about me as though I were the company I complained about.So I would say this complaint is either bogus or egregiously misdirected. It would make me concerned indeed to think that anybody can complain to the Revdex.com and that without checking the veracity of the claim you would honor it as credible and simply send an accusatory email asking for resolution. It is, in fact, alarming.
I look to hear that you have expunged this complaint. Thank you.
Dear Revdex.com,
We have reviewed the complaint for [redacted], Complaint # [redacted].
We have been in contact with the client and have also offered compensation for the downtime of his website. Our team is working as quickly as possible to resolve the issues the client is experiencing.
Based on the actions taken, we ask that the Revdex.com consider this matter closed.
Thank you,
Kellin H[redacted]
Executive Office
web.com
Dear Revdex.com,
We have received the complaint for [redacted], complaint # [redacted].
We have reviewed the client's email concerns and have forwarded his information to our teams to have his email address removed from further communications. Please be aware that it may take 5-7 business days for the removal to take effect. We apologize for any frustration or inconvenience this may have caused.
Thank you,
Kellin H[redacted]
Executive Office
Web.com
Network Solutions
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: Network Solutions has neither contacted me nor given me a satisfactory reply.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear Revdex.com,
I have forwarded this complaint to
the primary account holder of [redacted] as they would be responsible for
this complaint.
class="MsoNormal">Thank you
Donna W[redacted]
Executive Support Office
Network Solutions, a Web.com service
[redacted] | Drums, PA [redacted]