[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
*** ** filed a Complaint citing difficulties with refund/cancellation request for an unwanted domain name. In his Complaint, *** ** reported issues working with Customer Service to gain access to the Account in order to complete cancelaltion.We spoke with *** ** 7/to
apologize for the difficulties and address his concerns. Our review confirmed that the unwanted domain renewal was cancelled and a refund totaling $was issued to the credit card that was chargedRefunds may take 7-business days to post. The credit card has been removed from the Account and the Auto Renew feature was disabled so no further charges will be assessed. The domain name will be removed from the Account automatically when it remains in an expired state after expiration. A follow up email including contact information was sent and we ask that *** ** contact our office directly with any additional questions regarding this matter
*** *** filed a Complaint citing an issue with inventory imports related to eCommerce services. In the Complaint, *** requested that the issue be addressed and that fees be waived for the period of time she was unable to import.We attempted to reach *** by phone
6/to apologize for the difficulties and address her concerns; however, she was not available, so a voicemail message was left for her. Our review found that the technical issue that impacted ***'s ability to import inventory was resolved 6/9. A follow up email including contact information for a member of the Executive Support Office was sent. We remain willing to work with *** to address any outstanding issues and ask that she contact our office directly to do so
Dear
Revdex.com,
*** * *** filed a complaint stating
that she logged into her account to update personal information and days
later, we charged her $without her authorization
In researching *** ***'s account, I
found that the $charge was for the renewal of her domains
I attempted to contact *** *** via
telephone but the gentleman who answered disconnected the call. I followed up with an email to *** ***
but I received a spam blocking email. I
am unsure if *** *** received my communication
As a customer service gesture, I refunded
the $for the year renewal on her domains
I ask that if *** *** have any
additional questions in regards to this issue, she contact me directly
Thank you,
Donna W***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and am working with the provider to come to a satisfactory resolution.
Regards,
Trent Nessler
*** *** rejected our response, citing that the Webmaster of the site did not respond to his requests or provide an option to delete his profile.When we spoke with *** *** 8/15, he noted difficulties closing his profile on the website, ***, a site managed by a Network Solutions Customer. Network Solutions, a Web.com company, is one of the largest providers of online marketing and web services to small businesses. We provide web services to Customers of several large Fortune and companies. While *** may subscribe to services offered by Network Solutions, we are in no way affiliated with this company’s products or services. As such, we believe this Complaint was filed against Network Solutions in error
Dear Revdex.com,
We have reviewed the complaint for *** ** ***,
Complaint# ***
After reviewing the customer’s account, we have determined
that a refund
is not due to the customerReminder renewal notices were sent
out to the customer via email regarding the expiration date of the domain names
An email was also sent out to the customer notifying her that the domain names
had expiredOur system generate and send out several reminder renewal notices
to make sure our customer are aware of the expiration dates for
products/services
Thank you,
Candace S***
Executive Support Office
Web.com
Dear Revdex.com, Upon receipt of this Revdex.com complaint, a ticket to restore email content was sent to our Database Engineers in hopes of recoveryCurrently, our Engineers are still actively working on their attempts to resolve this issueBecause Web.com is not an email archiving service, but an
email hosting provider, we do not actively keep all client's email content available on our serverAlthough no guarantees can be made, Web.com is putting every effort and resource possible into retrieving this client's email contentGiven the active attempts to recover this client's email, and the time frame surrounding such a request, please honor Web.com an extension to respond/resolve this Revdex.com complaint. Thank you, Executive SupportWeb.com
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Dear Revdex.com,
We have reviewed the complaint for
*** ***, Complaint# ***
We
have reached out to this customer
via phone and email to discuss the customer’s poor experienceWe were
unsuccessful in reaching the customerWe have per the customer’s request,
removed him from out mailing listWe have also emailed this information to the
customerWe have attached a copy of the email sent to the customer for your
records
Based on the actions taken, we ask
that the Revdex.com consider this matter closed
Thank you,
Candace S***
Executive Support
Office
Web.com
* *** filed a complaint due to difficulties with refundShe had requested verification numbers for the refunds issued
As requested, a member of the Executive Support Office has been working with *** *** via email since her initial complaintWe were able to provide the transaction numbers for the refund on 5/. We ask that the Customer contact our office directly if she has any additional concerns related to this matter
Dear Revdex.com,
We have reviewed the complaint for *** *** ***, Complaint# ***
class="MsoNormal">We found that the issues
discussed by the client were expressed after completion of the contracted work
The contract does not mention compatibility with this payment processor, and communications
regarding this issue prior to signing of the contract are also attached
We find that we did our best to properly educate the client
in advance of the sale and we also tried to assist them post completion when
they wanted to use an alternate provider which was not supported, we are still
willing to work with the customer to attempt to accommodate, but will not be
granting a refund
Based on the actions taken, we ask
that the Revdex.com consider this matter closed
Thank you,
Candace S***
Executive Support
Office
Web.com
dark2">*** *** filed a complaint stating they have not received a response from Network Solutions to their inquiries regarding domain ***. Additionally, *** *** states Network Solutions sold the domain to a third party after agreeing to renew it for their Client, *** ***
A member of the Executive Support Office is researching this matter and will follow up with *** *** no later than Thursday 8/with our findings. An email was sent to *** *** on 8/to confirm receipt of the Revdex.com complaint and to advise that we are researching the details related to this issue. Because it was after 9:PM in Norway when this complaint was reviewed, a call was not placed. However, we have provided direct contact information to our office and have committed to calling *** *** to review our findings and determine if *** ***’s request to recover the domain is possible. We ask that *** *** contact our office directly regarding this matter
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: The company has all my telephone numbers ###-###-#### and +** ###-###-#### (travel phone) and failed to call and honestly access THEIR problem with THEIR serversThe company indicates the problem with THEIR servers has been resolved which is a blatant lie! The company is either unable or unwilling to change my website to a fully functioning server.I am aware the company is in the process of migrating all their old account to a new windows server because their current *** server does not function.Either refund my money since or move my website to the new windows based server currently being provided to all their new subscribers
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
As I said in my complaint I understand they had expiredMy complaint is that I got emails after renewal that afforded me a reduction in renewal fee All I want is to have that email honored
Regards,
*** ***
Dear Revdex.com,
We have reviewed the compliant for *** *** ***, Complaint#
***
We have reached out to the customer
via phone to discuss
and resolve billing issues that he experiencedPer the
customer’s request, we have cancelled the domain registration and issued a full
refund for $Based on the actions taken to satisfy the customer, we ask
that the Revdex.com consider this matter closed
Candace S***
Executive Support
Office
Web.com
While I have no barometer for this (it's my first time), it seems to me that these folks have taken advantage of the time they've been in business to learn as much as they can in order to better service their client base As of right now, I'm impressed
Dear Revdex.com,
The mentioned domain names are
considered top-level domains, due to a majority of registries which have deemed
these extensions as premium domain namesThe original order placed by *** ***, was marked at the standard second-level domain price offered by
Web.com/Network SolutionsRegistry requirements mandate that each and every
domain sale be approved at the registry level within XX daysWhen this
particular order reached the registry approval, the said domains were
considered to be Premium Domain Names, which necessitate a higher purchase
priceAs a result of this decision at the registry level, the sale of these
domain names at the standard price was prohibitedAt this point,
Web.com/Network Solutions notified the customer that the purchase of these
domains was forced to be aborted, and a full refund was issued to the customer
In an attempt to compensate the *** *** for this unexpected and unfortunate
event, we have offered a number of similar domain names at a discounted rate
This offer was declinedWeb.com/Network Solutions will gladly extend the
mentioned offer at a substantial discount (up to domains) at the *** ***’s
requestThis offer will remain open until Thursday (7/23/15) Additionally, this scenario is addressed in
the Network Solutions Service Agreement which can be viewed using the following
link: *** Specifically, SCHEDULE A, SECTIONS 18,
& Thank you,
Christina C***
Executive Office
Web.com/Network Solutions
*** *** filed a complaint claiming his ecommerce store was shut down without his consent, causing a negative impact and monetary loss to his business. *** *** is
requesting a refund in the amount of $
A member of the Executive Support Office left a voice message for *** *** and sent an email on 9/providing our direct contact information. We would be happy to work with *** *** to fully review this matter and address his concerns. We ask that *** *** contact our office directly to proceed
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me They did help to cancel my account and take my credit card off the siteAs long as I'm not bombarded by hidden charges we are good.
The site gives you a feeling you are getting charged one fee for more services than you get but, you don't know that until you place a orderIts monthly charges after thatI do appreciate the service I have been given to remove my account
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
*** ** filed a Complaint citing difficulties with refund/cancellation request for an unwanted domain name. In his Complaint, *** ** reported issues working with Customer Service to gain access to the Account in order to complete cancelaltion.We spoke with *** ** 7/to
apologize for the difficulties and address his concerns. Our review confirmed that the unwanted domain renewal was cancelled and a refund totaling $was issued to the credit card that was chargedRefunds may take 7-business days to post. The credit card has been removed from the Account and the Auto Renew feature was disabled so no further charges will be assessed. The domain name will be removed from the Account automatically when it remains in an expired state after expiration. A follow up email including contact information was sent and we ask that *** ** contact our office directly with any additional questions regarding this matter
*** *** filed a Complaint citing an issue with inventory imports related to eCommerce services. In the Complaint, *** requested that the issue be addressed and that fees be waived for the period of time she was unable to import.We attempted to reach *** by phone
6/to apologize for the difficulties and address her concerns; however, she was not available, so a voicemail message was left for her. Our review found that the technical issue that impacted ***'s ability to import inventory was resolved 6/9. A follow up email including contact information for a member of the Executive Support Office was sent. We remain willing to work with *** to address any outstanding issues and ask that she contact our office directly to do so
Dear
Revdex.com,
*** * *** filed a complaint stating
that she logged into her account to update personal information and days
later, we charged her $without her authorization
In researching *** ***'s account, I
found that the $charge was for the renewal of her domains
I attempted to contact *** *** via
telephone but the gentleman who answered disconnected the call. I followed up with an email to *** ***
but I received a spam blocking email. I
am unsure if *** *** received my communication
As a customer service gesture, I refunded
the $for the year renewal on her domains
I ask that if *** *** have any
additional questions in regards to this issue, she contact me directly
Thank you,
Donna W***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and am working with the provider to come to a satisfactory resolution.
Regards,
Trent Nessler
*** *** rejected our response, citing that the Webmaster of the site did not respond to his requests or provide an option to delete his profile.When we spoke with *** *** 8/15, he noted difficulties closing his profile on the website, ***, a site managed by a Network Solutions Customer. Network Solutions, a Web.com company, is one of the largest providers of online marketing and web services to small businesses. We provide web services to Customers of several large Fortune and companies. While *** may subscribe to services offered by Network Solutions, we are in no way affiliated with this company’s products or services. As such, we believe this Complaint was filed against Network Solutions in error
Dear Revdex.com,
We have reviewed the complaint for *** ** ***,
Complaint# ***
After reviewing the customer’s account, we have determined
that a refund
is not due to the customerReminder renewal notices were sent
out to the customer via email regarding the expiration date of the domain names
An email was also sent out to the customer notifying her that the domain names
had expiredOur system generate and send out several reminder renewal notices
to make sure our customer are aware of the expiration dates for
products/services
Thank you,
Candace S***
Executive Support Office
Web.com
Dear Revdex.com, Upon receipt of this Revdex.com complaint, a ticket to restore email content was sent to our Database Engineers in hopes of recoveryCurrently, our Engineers are still actively working on their attempts to resolve this issueBecause Web.com is not an email archiving service, but an
email hosting provider, we do not actively keep all client's email content available on our serverAlthough no guarantees can be made, Web.com is putting every effort and resource possible into retrieving this client's email contentGiven the active attempts to recover this client's email, and the time frame surrounding such a request, please honor Web.com an extension to respond/resolve this Revdex.com complaint. Thank you, Executive SupportWeb.com
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Dear Revdex.com,
We have reviewed the complaint for
*** ***, Complaint# ***
We
have reached out to this customer
via phone and email to discuss the customer’s poor experienceWe were
unsuccessful in reaching the customerWe have per the customer’s request,
removed him from out mailing listWe have also emailed this information to the
customerWe have attached a copy of the email sent to the customer for your
records
Based on the actions taken, we ask
that the Revdex.com consider this matter closed
Thank you,
Candace S***
Executive Support
Office
Web.com
* *** filed a complaint due to difficulties with refundShe had requested verification numbers for the refunds issued
As requested, a member of the Executive Support Office has been working with *** *** via email since her initial complaintWe were able to provide the transaction numbers for the refund on 5/. We ask that the Customer contact our office directly if she has any additional concerns related to this matter
Dear Revdex.com,
We have reviewed the complaint for *** *** ***, Complaint# ***
class="MsoNormal">We found that the issues
discussed by the client were expressed after completion of the contracted work
The contract does not mention compatibility with this payment processor, and communications
regarding this issue prior to signing of the contract are also attached
We find that we did our best to properly educate the client
in advance of the sale and we also tried to assist them post completion when
they wanted to use an alternate provider which was not supported, we are still
willing to work with the customer to attempt to accommodate, but will not be
granting a refund
Based on the actions taken, we ask
that the Revdex.com consider this matter closed
Thank you,
Candace S***
Executive Support
Office
Web.com
dark2">*** *** filed a complaint stating they have not received a response from Network Solutions to their inquiries regarding domain ***. Additionally, *** *** states Network Solutions sold the domain to a third party after agreeing to renew it for their Client, *** ***
A member of the Executive Support Office is researching this matter and will follow up with *** *** no later than Thursday 8/with our findings. An email was sent to *** *** on 8/to confirm receipt of the Revdex.com complaint and to advise that we are researching the details related to this issue. Because it was after 9:PM in Norway when this complaint was reviewed, a call was not placed. However, we have provided direct contact information to our office and have committed to calling *** *** to review our findings and determine if *** ***’s request to recover the domain is possible. We ask that *** *** contact our office directly regarding this matter
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: The company has all my telephone numbers ###-###-#### and +** ###-###-#### (travel phone) and failed to call and honestly access THEIR problem with THEIR serversThe company indicates the problem with THEIR servers has been resolved which is a blatant lie! The company is either unable or unwilling to change my website to a fully functioning server.I am aware the company is in the process of migrating all their old account to a new windows server because their current *** server does not function.Either refund my money since or move my website to the new windows based server currently being provided to all their new subscribers
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
As I said in my complaint I understand they had expiredMy complaint is that I got emails after renewal that afforded me a reduction in renewal fee All I want is to have that email honored
Regards,
*** ***
Dear Revdex.com,
We have reviewed the compliant for *** *** ***, Complaint#
***
We have reached out to the customer
via phone to discuss
and resolve billing issues that he experiencedPer the
customer’s request, we have cancelled the domain registration and issued a full
refund for $Based on the actions taken to satisfy the customer, we ask
that the Revdex.com consider this matter closed
Candace S***
Executive Support
Office
Web.com
While I have no barometer for this (it's my first time), it seems to me that these folks have taken advantage of the time they've been in business to learn as much as they can in order to better service their client base As of right now, I'm impressed
Dear Revdex.com,
The mentioned domain names are
considered top-level domains, due to a majority of registries which have deemed
these extensions as premium domain namesThe original order placed by *** ***, was marked at the standard second-level domain price offered by
Web.com/Network SolutionsRegistry requirements mandate that each and every
domain sale be approved at the registry level within XX daysWhen this
particular order reached the registry approval, the said domains were
considered to be Premium Domain Names, which necessitate a higher purchase
priceAs a result of this decision at the registry level, the sale of these
domain names at the standard price was prohibitedAt this point,
Web.com/Network Solutions notified the customer that the purchase of these
domains was forced to be aborted, and a full refund was issued to the customer
In an attempt to compensate the *** *** for this unexpected and unfortunate
event, we have offered a number of similar domain names at a discounted rate
This offer was declinedWeb.com/Network Solutions will gladly extend the
mentioned offer at a substantial discount (up to domains) at the *** ***’s
requestThis offer will remain open until Thursday (7/23/15) Additionally, this scenario is addressed in
the Network Solutions Service Agreement which can be viewed using the following
link: *** Specifically, SCHEDULE A, SECTIONS 18,
& Thank you,
Christina C***
Executive Office
Web.com/Network Solutions
*** *** filed a complaint claiming his ecommerce store was shut down without his consent, causing a negative impact and monetary loss to his business. *** *** is
requesting a refund in the amount of $
A member of the Executive Support Office left a voice message for *** *** and sent an email on 9/providing our direct contact information. We would be happy to work with *** *** to fully review this matter and address his concerns. We ask that *** *** contact our office directly to proceed
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me They did help to cancel my account and take my credit card off the siteAs long as I'm not bombarded by hidden charges we are good.
The site gives you a feeling you are getting charged one fee for more services than you get but, you don't know that until you place a orderIts monthly charges after thatI do appreciate the service I have been given to remove my account
Regards,
*** ***