Dear Revdex.com,We have received the complaint for Jim Al, complaint # [redacted] We have reviewed the client's account concerns and the ticket numbers providedThe customer's account is now up and running smoothly and there are no known latency concernsPlease feel free to contact our specialists for any further assistance regarding this matterWe apologize for any inconvenience this may have caused and appreciate your time and businessThank you, Kellin H [redacted] Executive Office [redacted]
[redacted] filed a complaint citing a billing issue with her account ** [redacted] stated that Network Solutions claimed to have refunded her twice via [redacted] and that she now owed a balance of $and if it was not paid, she would be reported to a credit agency A review of ** [redacted] account confirmed that Customer Service had attempted to complete a refund and that the payment had been charged back by [redacted] As a result, it caused a system issue making it look like the refund had completed as well as the charge back After a full review, it was determined that the refund attempt had failed due to the successful chargeback and the balance has been removed from ** [redacted] account It is not our policy to report customers to credit agencies as our service terms are pre-paid A member of the Executive Support Office left a voice message for ** [redacted] on 4/14/and sent a follow up email explaining our findings We have asked ** [redacted] to forward a copy of the email she received so we may investigate the credit agency concern further ** [redacted] has been provided with direct contact information for our office We remain willing to speak with ** [redacted] and ask that she contact our office directly regarding this matter
Dear Revdex.com, Response to complaint ID# [redacted] We sincerely apologize for any frustration this may have caused Review of the domain [redacted] shows the domain expired on 1/28/following a year renewal period purchased on 12/03/ Subsequently an email was sent to the primary contact advising of the domain expiration and that immediate action is required to retain the domain on 1/29/ One month later on 2/26/a final notification email was sent to the primary contact informing the customer the domain was to be deleted and immediate action is required to prevent thisUnfortunately the customer did not reply to either email and did not contact Network Solutions prior to 3/10/when the domain was monetized and sold to another registrar effectively moving it out of Network Solutions control The domain currently resides with another registrar and is not controlled or in possession of Network Solutions We sincerely apologize, but at the time of this complaint (6/28/2016) the domain is unrecoverable by Network Solutions No attempt to contact Network Solutions can be found regarding the renewal and regretfully no accounting error occurred We sincerely apologize, while we would be more than happy to assist the customer we would not have control or the ability to change or modify the domain [redacted] Thank you, Jonathan B***Executive OfficeNetwork Solutions, a Web.com company
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: They stated that they had removed the fee and reinstated my account, but my account is clearly not reinstated and their site does not list my domainThe WHOIS for the domain clearly shows that they still hold control of it and as such I can not use it or transfer it to another providerThey are playing word games in an effort to force me to pay the $when their site clearly advertised the price as $ In one of my calls the sales person asked me to prove that I had signed up under this special offer, so I sent him a screenshot of the page (You can see that screenshot here: [redacted] ) I request that network solutions restore my domain to me and that they allow me to transfer my domain to another providerI've been patient with their support and even tried to work with them, but every time I contact them they refuse to rectify the issueThey need to do the right thing and either allow me to transfer the domain to another provider or allow me to access it properly through their portal Regards, Justin J [redacted]
Dear Revdex.com, We have received the complaint for [redacted] , Complaint # [redacted] We have reviewed the client's complaint and have terminated the My Time Support feature on his accountThere will be no further billing associated with this product We have also sent an email confirming cancellation of the product to the clientThank you, Kellin H [redacted] Executive Office [redacted]
[redacted] filed a complaint in regards to pricing on our checkout pageA member of the Executive Support Office emailed an apology to [redacted] on 11/5/and also thanked him for pointing out the issue.We have provided [redacted] with our direct contact information if he would like to discuss this matter further
Dear Revdex.com,We have received the complaint for [redacted] , complaint # [redacted] We have reviewed the client's account concerns and have found that the products have already been cancelled and a partial refund is being processedPlease be aware that it may take 5-business days for the funds to reflect within the client's financial providerPer our terms of service, it is the client's responsibility to phone in and cancel their services, a full refund is not dueThank you, Kellin H [redacted] Executive Office Web.com
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Response pasted below Regards, [redacted] The emails received from Network Solutions on April and April are pasted belowThere are no verification numbers as stated in the latest response from Network Solutions via the Revdex.com They have requested that I contact my financial institution with the verification numbers they claim to have provided in an effort to confirm the refund statusUnfortunately, I cannot do thatI don't have the verification numbers, as you can see in the emails pasted below, they failed to provide themAlso, my name is not on the credit card that they put the unauthorized charges on therefore the account cannot be discussed with me I believe the closing date of the last credit card statement we received was on the 9th of the monthSo, it is reasonable to believe that were are approximately days away from the next closing dateIf the credits are on the statement we should be able to wrap this up soon Ok, I’m looking into this now for you Thanks! * From: Me Sent: Tuesday, April 22, 7:PMTo: [redacted] ***Subject: Re: Revdex.com Complaint I haven't received anything From: [redacted] < [redacted] >To: Me Sent: Tuesday, April 22, 3:PMSubject: RE: Revdex.com Complaint Good Afternoon, Let me know if you were able to see the refunds yet, I’m due to follow up with the Revdex.com today Thank you! [redacted] From: [redacted] *** Sent: Tuesday, April 15, 2:PMTo: 'Me'Subject: RE: Revdex.com Complaint Hello! Just a note to make you aware that an auto email with confirmation of refund is not sent out for manual refundsI’m sorry I had not notified you of this earlier However, you can login to Account Manager Billing section where you can see both your charges and refunds Let me know if you need anything else, thanks! ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The services "paid for" (web site hosting) is not being delivered by the vendorYes, the refund was received but the monthly charges are for "web site hosting" of our domain www.consumercounseling.org According to the staff at Network Solutions as of October 29, our website is housed on an old windows based server (k3,3k) and must be migrated to a new windows based server within Network SolutionsThe problem appears to be an Engineering department issue within Network Solutions.However, I am paying monthly for services not being delivered by Network Solutions as evidenced by two (2) independent sources (attached)The non performance of Network Solutions is negatively affecting our revenue from Internet sources Regards, [redacted] ***
Hello, Some months ago I filed a complaint with the Revdex.com about Network Solutions, which was resolved by Network SolutionsI do not nor have I ever worked for or with Network SolutionsI did not anticipate when I registered a complaint through the Revdex.com that I would get pulled into some bizarre Internet vortex that would enable someone to complain about me as though I were the company I complained about.So I would say this complaint is either bogus or egregiously misdirectedIt would make me concerned indeed to think that anybody can complain to the Revdex.com and that without checking the veracity of the claim you would honor it as credible and simply send an accusatory email asking for resolutionIt is, in fact, alarmingI look to hear that you have expunged this complaintThank you
Dear Revdex.com, [redacted] filed a Revdex.com complaint citing that he has not received a refund for the renewal of domain namesThese refunds have been reviewed and confirmed several times with our billing departmentWe have sent the attached information to Mr [redacted] on 4/14/2015, which includes reference numbers that the bank may use to locate the transactionsThese refunds were issued on separate dates, 3/13/and 3/20/15.I would recommend that Mr [redacted] provide these reference numbers to his bank in order for them to locate and apply these transactions.As a result of having met Mr***'s requests and issuing the said refunds, we respectfully request that you consider this matter closed
Dear Revdex.com, We have reviewed the complaint for [redacted] , Complaint# [redacted] Customer’s account for [redacted] .com was cancelled and refunded on July 25, per her requestThere are no active accounts for this customer and no additional funds to be refunded Thank you, Candace S [redacted] Executive Support Office Web.com
Dear Revdex.com, I have forwarded this complaint to the primary account holder of [redacted] as they would be responsible for this complaint.>Thank you Donna W [redacted] Executive Support Office Network Solutions, a Web.com service [redacted] | Drums, PA ***
Dear Revdex.com, We have reviewed the complaint for [redacted] ***, Complaint# [redacted] We have reached out to this customer via phone to discuss and resolve billing issuesPer the customer’s request, the account is cancelled and we have provided confirmation of the full refund for $ via email for his recordsBased on the actions taken to satisfy the customer, we ask that the Revdex.com consider this matter closed Candace S [redacted] Executive Support Office Web.com
Dear Revdex.com, We have reviewed the complaint for [redacted] ***, Complaint# [redacted] The transfer of the domain name, [redacted] .ORG has now been transferred out just as the customer requested Thank you, Candace S [redacted] Executive Support Office Web.com
Dear Revdex.com, We have received the complaint for [redacted] ***, complaint # [redacted] We have reviewed the client's account concerns and have found that there are no active accounts within our database using any of the information the client has provided thus farWe have sent requests to the client for clarification on the specific domain name with no successIf the client is still experiencing issues with the transfer, please advise as to what the domain name in question is so that we can be of further assistanceThank you, Kellin H [redacted] Executive Office Web.com
Dear Revdex.com, After an internal review of this complaint, we identified the following: • On 11/14, customer requested via online service ticket that we update his email address • On 11/17, we advised the client via email he would need to contact us via phone so that we could validate his account and make the change In order to resolve this matter, we have contact the client and validated him via phone, and have made the requested change to his information on fileThank you for helping bring this matter to our attention, and we would greatly appreciate this complaint being closed as resolvedMichael B [redacted] Executive Support Office Network Solutions, a Web.com service [redacted] , FL [redacted] ###-###-####
[redacted] filed a complaint stating she was receiving an unauthorized monthly charge after registering a domain with Network Solutions We attempted to reach ** [redacted] by phone 4/to apologize for the difficulties and address her concerns; however, she was not available, so a voicemail message was left for herOur review confirmed that a refund totaling $of the requested $was already issued by Customer Service on 4/18, so a refund for the remaining $was issued 4/ Refunds may take up to business days to post to the credit card A follow up email confirming the refund and including contact information for a member of the Executive Support Office was sent We ask that ** [redacted] contact our office directly with any additional questions or concerns regarding this matter
[redacted] filed a complaint due to difficulties with his Account, unwanted domain names and emailHe requested his Account be canceled and his contact information removed A member of the Executive Support Office spoke with [redacted] on 9/ As requested, the Account has been canceled and his contact information has been removed from our marketing database A follow up email was sent to [redacted] to confirm the cancellation and removal of his information [redacted] has been provided with our direct contact information in case of any additional questions or concerns related to this matter
Dear Revdex.com, We have reviewed the complaint for [redacted] , Complaint# [redacted] We have reached out to this customer via phone and email to discuss his issue with spam emailsWe were unsuccessful in reaching him via phone and received no response to the email sentWe have added the customer’s email address to our Do No Contact list per his requestWe have sent the customer an email with this informationWe have also attached a copy of the email sent for your recordsBased on the actions taken, we ask that the Revdex.com consider this matter closed Thank you, Candace S [redacted] Executive Support Office Web.com
Dear Revdex.com,We have received the complaint for Jim Al, complaint # [redacted] We have reviewed the client's account concerns and the ticket numbers providedThe customer's account is now up and running smoothly and there are no known latency concernsPlease feel free to contact our specialists for any further assistance regarding this matterWe apologize for any inconvenience this may have caused and appreciate your time and businessThank you, Kellin H [redacted] Executive Office [redacted]
[redacted] filed a complaint citing a billing issue with her account ** [redacted] stated that Network Solutions claimed to have refunded her twice via [redacted] and that she now owed a balance of $and if it was not paid, she would be reported to a credit agency A review of ** [redacted] account confirmed that Customer Service had attempted to complete a refund and that the payment had been charged back by [redacted] As a result, it caused a system issue making it look like the refund had completed as well as the charge back After a full review, it was determined that the refund attempt had failed due to the successful chargeback and the balance has been removed from ** [redacted] account It is not our policy to report customers to credit agencies as our service terms are pre-paid A member of the Executive Support Office left a voice message for ** [redacted] on 4/14/and sent a follow up email explaining our findings We have asked ** [redacted] to forward a copy of the email she received so we may investigate the credit agency concern further ** [redacted] has been provided with direct contact information for our office We remain willing to speak with ** [redacted] and ask that she contact our office directly regarding this matter
Dear Revdex.com, Response to complaint ID# [redacted] We sincerely apologize for any frustration this may have caused Review of the domain [redacted] shows the domain expired on 1/28/following a year renewal period purchased on 12/03/ Subsequently an email was sent to the primary contact advising of the domain expiration and that immediate action is required to retain the domain on 1/29/ One month later on 2/26/a final notification email was sent to the primary contact informing the customer the domain was to be deleted and immediate action is required to prevent thisUnfortunately the customer did not reply to either email and did not contact Network Solutions prior to 3/10/when the domain was monetized and sold to another registrar effectively moving it out of Network Solutions control The domain currently resides with another registrar and is not controlled or in possession of Network Solutions We sincerely apologize, but at the time of this complaint (6/28/2016) the domain is unrecoverable by Network Solutions No attempt to contact Network Solutions can be found regarding the renewal and regretfully no accounting error occurred We sincerely apologize, while we would be more than happy to assist the customer we would not have control or the ability to change or modify the domain [redacted] Thank you, Jonathan B***Executive OfficeNetwork Solutions, a Web.com company
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: They stated that they had removed the fee and reinstated my account, but my account is clearly not reinstated and their site does not list my domainThe WHOIS for the domain clearly shows that they still hold control of it and as such I can not use it or transfer it to another providerThey are playing word games in an effort to force me to pay the $when their site clearly advertised the price as $ In one of my calls the sales person asked me to prove that I had signed up under this special offer, so I sent him a screenshot of the page (You can see that screenshot here: [redacted] ) I request that network solutions restore my domain to me and that they allow me to transfer my domain to another providerI've been patient with their support and even tried to work with them, but every time I contact them they refuse to rectify the issueThey need to do the right thing and either allow me to transfer the domain to another provider or allow me to access it properly through their portal Regards, Justin J [redacted]
Dear Revdex.com, We have received the complaint for [redacted] , Complaint # [redacted] We have reviewed the client's complaint and have terminated the My Time Support feature on his accountThere will be no further billing associated with this product We have also sent an email confirming cancellation of the product to the clientThank you, Kellin H [redacted] Executive Office [redacted]
[redacted] filed a complaint in regards to pricing on our checkout pageA member of the Executive Support Office emailed an apology to [redacted] on 11/5/and also thanked him for pointing out the issue.We have provided [redacted] with our direct contact information if he would like to discuss this matter further
Dear Revdex.com,We have received the complaint for [redacted] , complaint # [redacted] We have reviewed the client's account concerns and have found that the products have already been cancelled and a partial refund is being processedPlease be aware that it may take 5-business days for the funds to reflect within the client's financial providerPer our terms of service, it is the client's responsibility to phone in and cancel their services, a full refund is not dueThank you, Kellin H [redacted] Executive Office Web.com
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Response pasted below Regards, [redacted] The emails received from Network Solutions on April and April are pasted belowThere are no verification numbers as stated in the latest response from Network Solutions via the Revdex.com They have requested that I contact my financial institution with the verification numbers they claim to have provided in an effort to confirm the refund statusUnfortunately, I cannot do thatI don't have the verification numbers, as you can see in the emails pasted below, they failed to provide themAlso, my name is not on the credit card that they put the unauthorized charges on therefore the account cannot be discussed with me I believe the closing date of the last credit card statement we received was on the 9th of the monthSo, it is reasonable to believe that were are approximately days away from the next closing dateIf the credits are on the statement we should be able to wrap this up soon Ok, I’m looking into this now for you Thanks! * From: Me Sent: Tuesday, April 22, 7:PMTo: [redacted] ***Subject: Re: Revdex.com Complaint I haven't received anything From: [redacted] < [redacted] >To: Me Sent: Tuesday, April 22, 3:PMSubject: RE: Revdex.com Complaint Good Afternoon, Let me know if you were able to see the refunds yet, I’m due to follow up with the Revdex.com today Thank you! [redacted] From: [redacted] *** Sent: Tuesday, April 15, 2:PMTo: 'Me'Subject: RE: Revdex.com Complaint Hello! Just a note to make you aware that an auto email with confirmation of refund is not sent out for manual refundsI’m sorry I had not notified you of this earlier However, you can login to Account Manager Billing section where you can see both your charges and refunds Let me know if you need anything else, thanks! ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The services "paid for" (web site hosting) is not being delivered by the vendorYes, the refund was received but the monthly charges are for "web site hosting" of our domain www.consumercounseling.org According to the staff at Network Solutions as of October 29, our website is housed on an old windows based server (k3,3k) and must be migrated to a new windows based server within Network SolutionsThe problem appears to be an Engineering department issue within Network Solutions.However, I am paying monthly for services not being delivered by Network Solutions as evidenced by two (2) independent sources (attached)The non performance of Network Solutions is negatively affecting our revenue from Internet sources Regards, [redacted] ***
Hello, Some months ago I filed a complaint with the Revdex.com about Network Solutions, which was resolved by Network SolutionsI do not nor have I ever worked for or with Network SolutionsI did not anticipate when I registered a complaint through the Revdex.com that I would get pulled into some bizarre Internet vortex that would enable someone to complain about me as though I were the company I complained about.So I would say this complaint is either bogus or egregiously misdirectedIt would make me concerned indeed to think that anybody can complain to the Revdex.com and that without checking the veracity of the claim you would honor it as credible and simply send an accusatory email asking for resolutionIt is, in fact, alarmingI look to hear that you have expunged this complaintThank you
Dear Revdex.com, [redacted] filed a Revdex.com complaint citing that he has not received a refund for the renewal of domain namesThese refunds have been reviewed and confirmed several times with our billing departmentWe have sent the attached information to Mr [redacted] on 4/14/2015, which includes reference numbers that the bank may use to locate the transactionsThese refunds were issued on separate dates, 3/13/and 3/20/15.I would recommend that Mr [redacted] provide these reference numbers to his bank in order for them to locate and apply these transactions.As a result of having met Mr***'s requests and issuing the said refunds, we respectfully request that you consider this matter closed
Dear Revdex.com, We have reviewed the complaint for [redacted] , Complaint# [redacted] Customer’s account for [redacted] .com was cancelled and refunded on July 25, per her requestThere are no active accounts for this customer and no additional funds to be refunded Thank you, Candace S [redacted] Executive Support Office Web.com
Dear Revdex.com, I have forwarded this complaint to the primary account holder of [redacted] as they would be responsible for this complaint.>Thank you Donna W [redacted] Executive Support Office Network Solutions, a Web.com service [redacted] | Drums, PA ***
Dear Revdex.com, We have reviewed the complaint for [redacted] ***, Complaint# [redacted] We have reached out to this customer via phone to discuss and resolve billing issuesPer the customer’s request, the account is cancelled and we have provided confirmation of the full refund for $ via email for his recordsBased on the actions taken to satisfy the customer, we ask that the Revdex.com consider this matter closed Candace S [redacted] Executive Support Office Web.com
Dear Revdex.com, We have reviewed the complaint for [redacted] ***, Complaint# [redacted] The transfer of the domain name, [redacted] .ORG has now been transferred out just as the customer requested Thank you, Candace S [redacted] Executive Support Office Web.com
Dear Revdex.com, We have received the complaint for [redacted] ***, complaint # [redacted] We have reviewed the client's account concerns and have found that there are no active accounts within our database using any of the information the client has provided thus farWe have sent requests to the client for clarification on the specific domain name with no successIf the client is still experiencing issues with the transfer, please advise as to what the domain name in question is so that we can be of further assistanceThank you, Kellin H [redacted] Executive Office Web.com
Dear Revdex.com, After an internal review of this complaint, we identified the following: • On 11/14, customer requested via online service ticket that we update his email address • On 11/17, we advised the client via email he would need to contact us via phone so that we could validate his account and make the change In order to resolve this matter, we have contact the client and validated him via phone, and have made the requested change to his information on fileThank you for helping bring this matter to our attention, and we would greatly appreciate this complaint being closed as resolvedMichael B [redacted] Executive Support Office Network Solutions, a Web.com service [redacted] , FL [redacted] ###-###-####
[redacted] filed a complaint stating she was receiving an unauthorized monthly charge after registering a domain with Network Solutions We attempted to reach ** [redacted] by phone 4/to apologize for the difficulties and address her concerns; however, she was not available, so a voicemail message was left for herOur review confirmed that a refund totaling $of the requested $was already issued by Customer Service on 4/18, so a refund for the remaining $was issued 4/ Refunds may take up to business days to post to the credit card A follow up email confirming the refund and including contact information for a member of the Executive Support Office was sent We ask that ** [redacted] contact our office directly with any additional questions or concerns regarding this matter
[redacted] filed a complaint due to difficulties with his Account, unwanted domain names and emailHe requested his Account be canceled and his contact information removed A member of the Executive Support Office spoke with [redacted] on 9/ As requested, the Account has been canceled and his contact information has been removed from our marketing database A follow up email was sent to [redacted] to confirm the cancellation and removal of his information [redacted] has been provided with our direct contact information in case of any additional questions or concerns related to this matter
Dear Revdex.com, We have reviewed the complaint for [redacted] , Complaint# [redacted] We have reached out to this customer via phone and email to discuss his issue with spam emailsWe were unsuccessful in reaching him via phone and received no response to the email sentWe have added the customer’s email address to our Do No Contact list per his requestWe have sent the customer an email with this informationWe have also attached a copy of the email sent for your recordsBased on the actions taken, we ask that the Revdex.com consider this matter closed Thank you, Candace S [redacted] Executive Support Office Web.com