[redacted] filed a complaint citing unwanted services and
refund difficulties.
A member of the Executive Support Office reviewed [redacted]’s
account and confirmed the requested refunds and deletions...
were completed on
10/12/14. We attempted to reach [redacted]
by telephone on 10/20/14 but the number provided was not working. We sent a follow up email confirming the
refunds and providing direct contact information for our office. We ask that [redacted] contact us directly if
he has any additional questions or concerns related to this matter.
From: Christina C[redacted] <[redacted]@networksolutions.com>Date: Thu, Jun 4, 2015 at 2:26 PMSubject: Revdex.com Complaint [redacted] | [redacted] | Unable to respond to claim directlyTo: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>Good afternoon [redacted], Earlier today, Web.com received a failure to respond to Revdex.com claim number [redacted]. The claim sent to us does not give me the option to respond directly to the complaint, hence the reason I am sending my response via email. [redacted] rejected our response stating that he had not been provided with the credit card number in which the refunds were issued to. Due to [redacted]’s request to have his account deleted in its entirety, we are unable to locate the credit card number which the refunds were issued to. On 4/14/15, [redacted] had been provided with the only available information we have in regards to his refunds. This information includes reference numbers in which his bank or financial institution can use to locate the transaction. The references which were sent to him on 4/14/15 are listed below. At this time, all money due to [redacted] has been refunded. All of his services have been deleted or transferred and his account has been deleted. We have provided [redacted] with all available information to meet his requests, which has been deemed sufficient information to meet his requests. At this time, we respectfully ask that you use this email as our response and consider this matter closed. Please do not hesitate to contact me with any questions or concerns. Thank you! Christina C[redacted]Executive Support OfficeNetwork Solutions, a Web.com service[redacted] Drums, PA [redacted]###-###-####Description:=[redacted]This message is intended solely for the designated recipient, may contain privileged or confidential information and may be subject to confidentiality agreement(s). Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. If you have received this message in error, please notify the sender immediately by reply e-mail and destroy the original communication.
Dear Revdex.com,
We have received the complaint for [redacted], complaint #[redacted].
We have reviewed the client's concerns and unfortunately do not have any affiliation with this car company. We provide website building and marketing services. We apologize for any...
frustration Ms. [redacted] is experiencing but we are unable to assist in any way with this issue.Thank you,Kellin H[redacted]Executive OfficeWeb.com
Dear Revdex.com,
We have reviewed the complaint for [redacted], Complaint# [redacted].
We have reached out to [redacted] to discuss his refund...
request and poor customer service experience.
The customer has confirmed that he has received the refund that he requested
and there are no other issues. Based on the actions taken to satisfy the
customer, we are asking that the Revdex.com to consider this matter
closed.
Candace S[redacted]
Executive Support
Office
Web.com
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: The webmaster of [redacted] has a history of not responding to complaints, according to Revdex.com records. Somebody has to solve this issue and Network Solutions has the power to contact its client [redacted]. If Network Solutions truly have such a good reputation as claimed, you would have already contacted [redacted]. Otherwise, having a client as [redacted] will discredit Network Solutions. Once again, Network Solutions has the ability to contact its client webmaster of [redacted]. The evading responses of Network Solutions are unacceptable.
Regards,
[redacted]
Dear Revdex.com, On 10/19/15, [redacted] filed a complaint with your office citing issues with his website and inability for our support team to resolve the issue and re-activate his website. On 10/20/15,A member of Web.com's Executive Office reached out to [redacted], confirmed receipt of...
his complaint, and offered assistance. [redacted] responded to our Agent and confirmed that the issue had already been resolved, and his website was currently up and active. The Executive Office has reviewed all support documentation and phone calls related to this concern and will be taking appropriate action to address any support opportunities found.The Executive Office has also compensated [redacted] with a 1 month extension of his Ecommerce services, which is valued at approximately $205.00.[redacted] has been notified of the credit to his account. When making your decision to close this complaint, please consider the steps Web.com has taken to satisfy [redacted]'s requests. Thank you, Executive Support Office Web.com
[redacted] filed a complaint citing unwanted services and
refund difficulties.
A member of the Executive Support Office reviewed [redacted]’s
account and confirmed the requested refunds and deletions...
were completed on
10/12/14. We attempted to reach [redacted]
by telephone on 10/20/14 but the number provided was not working. We sent a follow up email confirming the
refunds and providing direct contact information for our office. We ask that [redacted] contact us directly if
he has any additional questions or concerns related to this matter.
From: Christina C[redacted] <[redacted]@networksolutions.com>Date: Thu, Jun 4, 2015 at 2:26 PMSubject: Revdex.com Complaint [redacted] | [redacted] | Unable to respond to claim directlyTo: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>Good afternoon [redacted], Earlier today, Web.com received a failure to respond to Revdex.com claim number [redacted]. The claim sent to us does not give me the option to respond directly to the complaint, hence the reason I am sending my response via email. [redacted] rejected our response stating that he had not been provided with the credit card number in which the refunds were issued to. Due to [redacted]’s request to have his account deleted in its entirety, we are unable to locate the credit card number which the refunds were issued to. On 4/14/15, [redacted] had been provided with the only available information we have in regards to his refunds. This information includes reference numbers in which his bank or financial institution can use to locate the transaction. The references which were sent to him on 4/14/15 are listed below. At this time, all money due to [redacted] has been refunded. All of his services have been deleted or transferred and his account has been deleted. We have provided [redacted] with all available information to meet his requests, which has been deemed sufficient information to meet his requests. At this time, we respectfully ask that you use this email as our response and consider this matter closed. Please do not hesitate to contact me with any questions or concerns. Thank you! Christina C[redacted]Executive Support OfficeNetwork Solutions, a Web.com service[redacted] Drums, PA [redacted]###-###-####Description:=[redacted]This message is intended solely for the designated recipient, may contain privileged or confidential information and may be subject to confidentiality agreement(s). Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. If you have received this message in error, please notify the sender immediately by reply e-mail and destroy the original communication.
Dear Revdex.com,
We have received the complaint for [redacted], complaint #[redacted].
We have reviewed the client's concerns and unfortunately do not have any affiliation with this car company. We provide website building and marketing services. We apologize for any...
frustration Ms. [redacted] is experiencing but we are unable to assist in any way with this issue.Thank you,Kellin H[redacted]Executive OfficeWeb.com
Dear Revdex.com,
We have reviewed the complaint for [redacted], Complaint# [redacted].
We have reached out to [redacted] to discuss his refund...
request and poor customer service experience.
The customer has confirmed that he has received the refund that he requested
and there are no other issues. Based on the actions taken to satisfy the
customer, we are asking that the Revdex.com to consider this matter
closed.
Candace S[redacted]
Executive Support
Office
Web.com
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: The webmaster of [redacted] has a history of not responding to complaints, according to Revdex.com records. Somebody has to solve this issue and Network Solutions has the power to contact its client [redacted]. If Network Solutions truly have such a good reputation as claimed, you would have already contacted [redacted]. Otherwise, having a client as [redacted] will discredit Network Solutions. Once again, Network Solutions has the ability to contact its client webmaster of [redacted]. The evading responses of Network Solutions are unacceptable.
Regards,
[redacted]
Dear Revdex.com, On 10/19/15, [redacted] filed a complaint with your office citing issues with his website and inability for our support team to resolve the issue and re-activate his website. On 10/20/15,A member of Web.com's Executive Office reached out to [redacted], confirmed receipt of...
his complaint, and offered assistance. [redacted] responded to our Agent and confirmed that the issue had already been resolved, and his website was currently up and active. The Executive Office has reviewed all support documentation and phone calls related to this concern and will be taking appropriate action to address any support opportunities found.The Executive Office has also compensated [redacted] with a 1 month extension of his Ecommerce services, which is valued at approximately $205.00.[redacted] has been notified of the credit to his account. When making your decision to close this complaint, please consider the steps Web.com has taken to satisfy [redacted]'s requests. Thank you, Executive Support Office Web.com