Dear Revdex.com,[redacted] filed a Revdex.com complaint citing that he has not received a refund for the renewal of 3 domain names. These refunds have been reviewed and confirmed several times with our billing department. We have sent the attached information to Mr. [redacted] on 4/14/2015, which includes...
reference numbers that the bank may use to locate the transactions. These refunds were issued on 2 separate dates, 3/13/15 and 3/20/15.I would recommend that Mr. [redacted] provide these reference numbers to his bank in order for them to locate and apply these transactions.As a result of having met Mr. [redacted]'s requests and issuing the said refunds, we respectfully request that you consider this matter closed.
[redacted] filed a Complaint citing difficulties transferring a domain name to another Registrar. In his Complaint, [redacted] noted that he felt the transfer request was being intentionally delayed and requested that the domain transfer be completed with a refund.
We attempted...
to reach [redacted] by phone 7/14 and 7/15; however, he was not available, so a voicemail message was left for him. A follow up email including contact information for a member of the Executive support Office was also sent. We have confirmed that the domain name was successfully transferred to the new Registrar 7/14. We remain willing to work with [redacted] to resolve any outstanding issues related to this matter and ask that he contact our office directly to proceed.
Complaint: [redacted]
I am rejecting this response (partially) because although I am now shown as the "primary contact" my organization name and address are still incorrect. My outside IT person was able to make contact with someone in the organization and was able to get me listed as the primary contact. Additionally I was issued a refund for charges NS made on my company credit card.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. According to our most recent credit card statement the credits have been processed and this issue is resolved.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: Webmaster do not provide an option for profile deletion. Webmaster closed my profile after I wrote a bad review on my profile. That is the only way in which one can get out of this website. Webmaster never answered my requests.
Regards,
[redacted]
[redacted] filed a complaint due to difficulties with
an unwanted hosting package and had requested a refund/delete.
Due to time zone differences, a member of the Executive
Support Office was not able to reach [redacted]...
via phone. As such, we processed the requested
refund/delete on 10/9 and sent a follow up email with direct contact information to confirm. We ask that the Customer contact us directly
regarding additional concerns related to this matter.
[redacted] filed a complaint due to difficulties with...
billing and a refund for a hosting package.
A member of the Executive Support Office spoke with Mr. [redacted] on 10/7; however, he was unable to speak with us at that time. A follow-up call has been scheduled for later in the week to fully address any billing concerns and/or to accommodate his refund request. We remain committed to addressing any outstanding issues at that time. We also asked that he contact us directly regarding any additional concerns relating to this matter or others.
[redacted] filed a complaint stating she was receiving an unauthorized monthly charge after registering a domain with Network Solutions.
We attempted to reach **. [redacted] by phone 4/28 to apologize for the difficulties and address her concerns; however, she was not available, so a voicemail message was left for her. Our review confirmed that a refund totaling $118.69 of the requested $143.64 was already issued by Customer Service on 4/18, so a refund for the remaining $24.95 was issued 4/29. Refunds may take up to 10 business days to post to the credit card. A follow up email confirming the refund and including contact information for a member of the Executive Support Office was sent. We ask that **. [redacted] contact our office directly with any additional questions or concerns regarding this matter.
Dear Revdex.com,
After an internal review of this complaint, we identified the following:
• On 11/14, customer requested via online service ticket that we update his email address
• On 11/17, we advised the client via email he would...
need to contact us via phone so that we could validate his account and make the change
In order to resolve this matter, we have contact the client and validated him via phone, and have made the requested change to his information on file.
Thank you for helping bring this matter to our attention, and we would greatly appreciate this complaint being closed as resolved.
Michael B[redacted]
Executive Support Office
Network Solutions, a Web.com service
[redacted], FL [redacted]
###-###-####
the customer
via phone to discuss billing issues. After thoroughly reviewing the account, we
found that the domain name, [redacted] was still on auto-renew. The only
method of payment we have listed on file is an expired [redacted]. We have
explained to the customer that since we do not have an updated method of
payment on file, the system continued to try and bill the [redacted] due to
the auto-renew feature. Per customer’s request, we have removed the auto-renew
feature from the domain name, placed him on our Do Not Contact list for both
emails and phone calls and apologized for the issues. We have sent the customer
an email stating this as well. We have attached a copy of the email sent to the
customer for your records. Based on the actions taken, we ask that the RevDex.com consider this matter closed.
Candace S[redacted]
Executive Support
Office
[redacted]
This January past, I purchased a web page service from Web.com. Since that time I have spent countless hours on line and seas of time via telephone, first to try and establish a web page. With no success with that effort I have change course and have tried simply cancel my subscription. In both cases I am promised help, but only get very aggressive marketing schemes. My emails have met with monumental tautologies, my phone calls have turned into endless transfers and endless telephone attempted contacts. I have communicated with this company via Facebook and have met with something only short of being a bulwark. I am at my wits end. I almost wanted to file this complaint under "Elder Abuse" in-as-much as I am almost 73 years old. As far as I'm concerned the resolution to this is to have an external entity Iike Revdex.com) to speak in my behalf; first to cancel my subscription and secondly to reimburse me for at least four months out of the five months in which I have had a subscription. As I pointed out to a tete-a-tete via F[redacted], one person with whom I spoke with Web.com, is naive in the use of the English, hence a moribund resolution. Finally, I feel like this whole affair is based on fraud. First in the advertising and secondly with the supposed "free" consult about the construction of a web site. It is no great surprise that companies like Web.com fail in their customer service as what I have experienced is directly related to a non-literate population. Thank you for your time and assistance.
Dear Revdex.com,
[redacted] filed a complaint citing difficulties with moving his mailbox from our Network Solutions brand to his partner account with our [redacted].com brand. The issue stemmed from when he purchased the new email product. He created the email box with the...
username "[redacted]" instead of with his application
Guide. This caused us issues as we were
then unable to actually create his "[redacted]" email box. Our developers had to change
the username and then we were able to create it.
[redacted] was credited $26.00 to cover 2 years of service as a good faith gesture. [redacted] has our contact information should he continue to experience difficulty.
Thank you
Donna W[redacted]
Executive Office
Dear Revdex.com,
We have received the complaint for [redacted], complaint #[redacted].
We have reviewed the client's concerns and have reversed the full $9.99. Our team of billing specialists is available to assist with these types of questions and concerns and we recommend contacting them directly in the future to prevent any additional confusion from occurring within the account. We apologize for any inconvenience this issue may have caused and look forward to serving the client's online needs.
Thank you,
Kellin H[redacted]
Executive Office
Web.com
Dear Revdex.com.
We have reviewed the complaint for [redacted], Complaint# [redacted].
We have reached out...
to this customer
via email and phone to discuss billing issues and account status. We were
unsuccessful in reaching the customer and received no response to the emails
sent. We have reviewed his account for [redacted].com and our records show that
his account is active and the auto renew feature is on. We have emailed this
information to the customer. We have also attached a copy of the email in this
response for review. Based on the actions taken, we ask that the RevDex.com consider this matter closed.
Candace S[redacted]
Executive Support
Office
Web.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: They stated that they had removed the fee and reinstated my account, but my account is clearly not reinstated and their site does not list my domain. The WHOIS for the domain clearly shows that they still hold control of it and as such I can not use it or transfer it to another provider. They are playing word games in an effort to force me to pay the $34.99 when their site clearly advertised the price as $0.99.
In one of my calls the sales person asked me to prove that I had signed up under this special offer, so I sent him a screenshot of the page (You can see that screenshot here: [redacted]).
I request that network solutions restore my domain to me and that they allow me to transfer my domain to another provider. I've been patient with their support and even tried to work with them, but every time I contact them they refuse to rectify the issue. They need to do the right thing and either allow me to transfer the domain to another provider or allow me to access it properly through their portal.
Regards,
Justin J[redacted]
Dear Revdex.com,
We have reviewed the complaint for [redacted], Complaint # [redacted].
We have reviewed the customer's domain name issue....
After a thorough review, we have determined that the client is due $75.98. We are processing a refund and the client should expect to see the funds reimbursed within 5-7 business days, depending on his financial provider.
Based on the actions taken, we ask that the Revdex.com consider this matter closed.
[redacted] rejected our response citing the only resolution she would accept is for the domain, [redacted], to be restored to her account.
A member of the Executive Support Office had been working with Ms. McLean regarding this matter, but to date we have been unable to reach a mutual resolution. A review of our records confirms that the customer did not maintain accurate contact information on their account preventing them from renewing the domain upon expiration. Customer Service correctly provided the customer an email with the required steps to update the account and advised them in that email that the domain needed to be renewed prior to 6/16/14 in order to prevent the deletion of the domain. As a Customer Service gesture, the term of the domain was extended twice for a total of 30 days past expiration to allow the customer time to complete the account update.
The domain has since been registered by another party and is not available at this time. In an effort to assist [redacted], we have offered to acquire an alternate .com, .net or .org domain at no charge to her. [redacted] has declined the offer at this time. We remain willing to work with [redacted] and ask that she contact our office directly if she wished to discuss this matter further.
Please let me know if there is anything further we need to do with regard to this complaint.
Thank you!
Tracy
Tracy L[redacted]
Executive Support Office
Network Solutions, a Web.com company
13861 Sunrise Valley Dr, Suite 400 | Herndon, VA 20171
Dear Revdex.com,
[redacted] filed a complaint citing difficulty with transferring his domains.
size="1">
In researching his account, the domains are being transferred out with no issues. I have advised the customer to reach out to me if they should not be successfully transferred to [redacted].
The customer has been provided with my direct contact information.
Thank you
Donna W[redacted]
Executive Office
Dear Revdex.com, We sincerely apologize for the inconvenience this has caused. Upon review there was an $.08 discrepancy that has been refunded to the customer. We have also already discounted the reinstatement fee and hosting renewal by 25% which amounts to a...
$43.19 discount which is greater than the $30.99 reinstatement fee. We hope this resolves the customers concern and again sincerely apologize for the inconvenience. Thank you, Jonathan B[redacted] Executive Office Web.com
Dear Revdex.com,[redacted] filed a Revdex.com complaint citing that he has not received a refund for the renewal of 3 domain names. These refunds have been reviewed and confirmed several times with our billing department. We have sent the attached information to Mr. [redacted] on 4/14/2015, which includes...
reference numbers that the bank may use to locate the transactions. These refunds were issued on 2 separate dates, 3/13/15 and 3/20/15.I would recommend that Mr. [redacted] provide these reference numbers to his bank in order for them to locate and apply these transactions.As a result of having met Mr. [redacted]'s requests and issuing the said refunds, we respectfully request that you consider this matter closed.
[redacted] filed a Complaint citing difficulties transferring a domain name to another Registrar. In his Complaint, [redacted] noted that he felt the transfer request was being intentionally delayed and requested that the domain transfer be completed with a refund.
We attempted...
to reach [redacted] by phone 7/14 and 7/15; however, he was not available, so a voicemail message was left for him. A follow up email including contact information for a member of the Executive support Office was also sent. We have confirmed that the domain name was successfully transferred to the new Registrar 7/14. We remain willing to work with [redacted] to resolve any outstanding issues related to this matter and ask that he contact our office directly to proceed.
Complaint: [redacted]
I am rejecting this response (partially) because although I am now shown as the "primary contact" my organization name and address are still incorrect. My outside IT person was able to make contact with someone in the organization and was able to get me listed as the primary contact. Additionally I was issued a refund for charges NS made on my company credit card.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. According to our most recent credit card statement the credits have been processed and this issue is resolved.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: Webmaster do not provide an option for profile deletion. Webmaster closed my profile after I wrote a bad review on my profile. That is the only way in which one can get out of this website. Webmaster never answered my requests.
Regards,
[redacted]
[redacted] filed a complaint due to difficulties with
an unwanted hosting package and had requested a refund/delete.
Due to time zone differences, a member of the Executive
Support Office was not able to reach [redacted]...
via phone. As such, we processed the requested
refund/delete on 10/9 and sent a follow up email with direct contact information to confirm. We ask that the Customer contact us directly
regarding additional concerns related to this matter.
[redacted] filed a complaint due to difficulties with...
billing and a refund for a hosting package.
A member of the Executive Support Office spoke with Mr. [redacted] on 10/7; however, he was unable to speak with us at that time. A follow-up call has been scheduled for later in the week to fully address any billing concerns and/or to accommodate his refund request. We remain committed to addressing any outstanding issues at that time. We also asked that he contact us directly regarding any additional concerns relating to this matter or others.
[redacted] filed a complaint stating she was receiving an unauthorized monthly charge after registering a domain with Network Solutions.
We attempted to reach **. [redacted] by phone 4/28 to apologize for the difficulties and address her concerns; however, she was not available, so a voicemail message was left for her. Our review confirmed that a refund totaling $118.69 of the requested $143.64 was already issued by Customer Service on 4/18, so a refund for the remaining $24.95 was issued 4/29. Refunds may take up to 10 business days to post to the credit card. A follow up email confirming the refund and including contact information for a member of the Executive Support Office was sent. We ask that **. [redacted] contact our office directly with any additional questions or concerns regarding this matter.
Dear Revdex.com,
After an internal review of this complaint, we identified the following:
• On 11/14, customer requested via online service ticket that we update his email address
• On 11/17, we advised the client via email he would...
need to contact us via phone so that we could validate his account and make the change
In order to resolve this matter, we have contact the client and validated him via phone, and have made the requested change to his information on file.
Thank you for helping bring this matter to our attention, and we would greatly appreciate this complaint being closed as resolved.
Michael B[redacted]
Executive Support Office
Network Solutions, a Web.com service
[redacted], FL [redacted]
###-###-####
Dear Revdex.com,
We have reviewed the complaint for [redacted]
We have reached out to...
the customer
via phone to discuss billing issues. After thoroughly reviewing the account, we
found that the domain name, [redacted] was still on auto-renew. The only
method of payment we have listed on file is an expired [redacted]. We have
explained to the customer that since we do not have an updated method of
payment on file, the system continued to try and bill the [redacted] due to
the auto-renew feature. Per customer’s request, we have removed the auto-renew
feature from the domain name, placed him on our Do Not Contact list for both
emails and phone calls and apologized for the issues. We have sent the customer
an email stating this as well. We have attached a copy of the email sent to the
customer for your records. Based on the actions taken, we ask that the RevDex.com consider this matter closed.
Candace S[redacted]
Executive Support
Office
[redacted]
This January past, I purchased a web page service from Web.com. Since that time I have spent countless hours on line and seas of time via telephone, first to try and establish a web page. With no success with that effort I have change course and have tried simply cancel my subscription. In both cases I am promised help, but only get very aggressive marketing schemes. My emails have met with monumental tautologies, my phone calls have turned into endless transfers and endless telephone attempted contacts. I have communicated with this company via Facebook and have met with something only short of being a bulwark. I am at my wits end. I almost wanted to file this complaint under "Elder Abuse" in-as-much as I am almost 73 years old. As far as I'm concerned the resolution to this is to have an external entity Iike Revdex.com) to speak in my behalf; first to cancel my subscription and secondly to reimburse me for at least four months out of the five months in which I have had a subscription. As I pointed out to a tete-a-tete via F[redacted], one person with whom I spoke with Web.com, is naive in the use of the English, hence a moribund resolution. Finally, I feel like this whole affair is based on fraud. First in the advertising and secondly with the supposed "free" consult about the construction of a web site. It is no great surprise that companies like Web.com fail in their customer service as what I have experienced is directly related to a non-literate population. Thank you for your time and assistance.
Dear Revdex.com,
[redacted] filed a complaint citing difficulties with moving his mailbox from our Network Solutions brand to his partner account with our [redacted].com brand. The issue stemmed from when he purchased the new email product. He created the email box with the...
username "[redacted]" instead of with his application
Guide. This caused us issues as we were
then unable to actually create his "[redacted]" email box. Our developers had to change
the username and then we were able to create it.
[redacted] was credited $26.00 to cover 2 years of service as a good faith gesture. [redacted] has our contact information should he continue to experience difficulty.
Thank you
Donna W[redacted]
Executive Office
Dear Revdex.com,
We have received the complaint for [redacted], complaint #[redacted].
We have reviewed the client's concerns and have reversed the full $9.99. Our team of billing specialists is available to assist with these types of questions and concerns and we recommend contacting them directly in the future to prevent any additional confusion from occurring within the account. We apologize for any inconvenience this issue may have caused and look forward to serving the client's online needs.
Thank you,
Kellin H[redacted]
Executive Office
Web.com
Dear Revdex.com.
We have reviewed the complaint for [redacted], Complaint# [redacted].
We have reached out...
to this customer
via email and phone to discuss billing issues and account status. We were
unsuccessful in reaching the customer and received no response to the emails
sent. We have reviewed his account for [redacted].com and our records show that
his account is active and the auto renew feature is on. We have emailed this
information to the customer. We have also attached a copy of the email in this
response for review. Based on the actions taken, we ask that the RevDex.com consider this matter closed.
Candace S[redacted]
Executive Support
Office
Web.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: They stated that they had removed the fee and reinstated my account, but my account is clearly not reinstated and their site does not list my domain. The WHOIS for the domain clearly shows that they still hold control of it and as such I can not use it or transfer it to another provider. They are playing word games in an effort to force me to pay the $34.99 when their site clearly advertised the price as $0.99.
In one of my calls the sales person asked me to prove that I had signed up under this special offer, so I sent him a screenshot of the page (You can see that screenshot here: [redacted]).
I request that network solutions restore my domain to me and that they allow me to transfer my domain to another provider. I've been patient with their support and even tried to work with them, but every time I contact them they refuse to rectify the issue. They need to do the right thing and either allow me to transfer the domain to another provider or allow me to access it properly through their portal.
Regards,
Justin J[redacted]
Dear Revdex.com,
We have reviewed the complaint for [redacted], Complaint # [redacted].
We have reviewed the customer's domain name issue....
After a thorough review, we have determined that the client is due $75.98. We are processing a refund and the client should expect to see the funds reimbursed within 5-7 business days, depending on his financial provider.
Based on the actions taken, we ask that the Revdex.com consider this matter closed.
Thank you,
Kellin H[redacted]Executive Officeweb.com
[redacted] rejected our response citing the only resolution she would accept is for the domain, [redacted], to be restored to her account.
A member of the Executive Support Office had been working with Ms. McLean regarding this matter, but to date we have been unable to reach a mutual resolution. A review of our records confirms that the customer did not maintain accurate contact information on their account preventing them from renewing the domain upon expiration. Customer Service correctly provided the customer an email with the required steps to update the account and advised them in that email that the domain needed to be renewed prior to 6/16/14 in order to prevent the deletion of the domain. As a Customer Service gesture, the term of the domain was extended twice for a total of 30 days past expiration to allow the customer time to complete the account update.
The domain has since been registered by another party and is not available at this time. In an effort to assist [redacted], we have offered to acquire an alternate .com, .net or .org domain at no charge to her. [redacted] has declined the offer at this time. We remain willing to work with [redacted] and ask that she contact our office directly if she wished to discuss this matter further.
Please let me know if there is anything further we need to do with regard to this complaint.
Thank you!
Tracy
Tracy L[redacted]
Executive Support Office
Network Solutions, a Web.com company
13861 Sunrise Valley Dr, Suite 400 | Herndon, VA 20171
Dear Revdex.com,
[redacted] filed a complaint citing difficulty with transferring his domains.
size="1">
In researching his account, the domains are being transferred out with no issues. I have advised the customer to reach out to me if they should not be successfully transferred to [redacted].
The customer has been provided with my direct contact information.
Thank you
Donna W[redacted]
Executive Office
Dear Revdex.com, We sincerely apologize for the inconvenience this has caused. Upon review there was an $.08 discrepancy that has been refunded to the customer. We have also already discounted the reinstatement fee and hosting renewal by 25% which amounts to a...
$43.19 discount which is greater than the $30.99 reinstatement fee. We hope this resolves the customers concern and again sincerely apologize for the inconvenience. Thank you, Jonathan B[redacted] Executive Office Web.com