*** *** filed a complaint due to difficulties with renewal notices for an unwanted domain name
A member of the Executive Support Office spoke to *** on 4/The domain name line item has been deleted from his Account, thus stopping renewal notices. *** has been provided with direct contact information for our office and we ask that he contact us if he has any additional questions or concerns
Dear Revdex.com,
On 2/6/*** *** filed a
complaint citing that he has
been unsuccessful in has attempts to transfer domains from Network Solutions
to another registrarMr*** stated that he will consider this issue
resolved when the domains are transferred
On 2/8/15, a member of our Executive Office reviewed the
account and the transferThe domains in question (***.pro and
***.tel) were successfully transferred out of Network Solutions to another
registrar on 1/27/The registrar they were transferred to is named
*** *** ***There is nothing more we can do to assist with
these domains, being that they transfer was successfully completed on
1/27/
As a result of this Revdex.com being filed in error, we
respectfully request that you consider this matter closed
Christina C***
Executive Office
Web.com
Dear Revdex.com,
We have reviewed the complaint for *** ***, Complaint# ***We are honoring the customer's refund requestWe have processed and issued a refund of $back to the
customer.
Thank you,
Candace S***
Executive Support
Web.com
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I was forced to close the credit card We did get a form to change the person responsible for the account but the previous employee had top approve of the change How outrageous is it that the owner of a company, who is paying for the service and has proved it, needs to get the approval of the employee to change the person responsible for the account This issue needs to be addressed I can't be the only one who has had this happen
Regards,
*** ***
*** *** *** filed a complaint due to difficulties with an expired domain name
A member of the Executive Support Office attempted to reach *** *** *** on 7/and 8/via telephone and email. The Customer responded via email and we are currently working with her in order to resolve the issue.. We ask that she contact us directly regarding additional concerns related to this matter
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
From: Revdex.com of Metro Washington DC Date: Mon, Jan 26, at 9:AMSubject: Fwd: Claim #***To: *** *** ---------- Forwarded message ----------From: *** *** Date: Sun, Jan 25, at 11:AMSubject: Claim #***To: ***To whom it may concern, I had a claim open with network solutions I’ve was waiting to respond back on due to the fact I was going back and forth with someone from the executive officeThey had told me the problem was taken care of and I would see a refund check, but still have not and that was Dec I was told it would be processed the next day Why was this claim closed? I didn’t respond back to the last response they posted I still haven’t seen this refund check and would like action taken against this company please. Thank you, *** ***
Dear Revdex.com,
*** *** filed a complaint citing difficulties in cancelling services via our customer service linesI have emailed a sincere apology to *** *** advising her that I will research her issues and find out where they
system is lacking I have provided *** *** with my direct contact information should she like to discuss her experience furtherThank you
Donna W***
Executive Support Office
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Dear Revdex.com,
We have reviewed the complaint for *** ***, Complaint#
***
The customer has
his assistant working with our
Modifications Department to get the changes he requested completedWe will
follow up with the customer to make sure all changes are to his satisfaction
and that all issues and concerns are resolved
Thank you,
Candace S***
Executive Support Office
Web.com
Dear Revdex.com, *** *** filed a complaint with your office citing difficulties with updating the email address on her Network Solutions AccountA member of our Executive Office reviewed the documents previously sent in by *** and was able to complete her requestThe reason
why this function could not be processed is because the form initially filled out was incompleteWe were able to collect the needed information and as of 5/27/15, the email address on *** account has been updated*** was notified of this resolution and thanked the Executive Office for their assistanceAs a result of meeting this customer's needs to their satisfaction, we respectfully request that you consider this matter closed.Christina C***Executive OfficeWeb.com
Dear Revdex.com, We've received the complaint filed with your office on behalf of *** * ***In his complaint, *** *** requests that Web.com remove a specific organization's domain/website/services from the account listed under his nameThe Executive Office at Web.com has been
diligently attempting to locate the current owners of this organization in order to transfer ownership of related servicesTo date, we have been unsuccessful in reaching the correct contact in which we can transfer the account toWe are hopeful that we will be able to make contact within the next business daysIf contact is not made, we will honor *** ***'s request to remove these services from the account by cancellation*** *** also requested to be refunded $for unwanted services that have been billed to his credit cardThrough our research, we have been unable to locate these charges in our billing systemThe last payment made for the mentioned website and associated services of ***.com have not been charged since 1/2/2007.A member of our Executive Office, has attempted to contact *** *** to discuss his concerns and issue any refund that may be due, however, *** *** has failed to respond to these requestsResolution of this matter is currently pending *** ***'s response.Thank you, Executive OfficeWeb.com
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
At this time our website / online store is still experiencing downtime and long response time delaysWe appreciate the refund but we need the problem fixedThis was supposed to be an upgrade to the system for faster more reliable serviceThe opposite has happened
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, provided that no further unasked-for or anomalous charges are billed.Thank you for your help in this matter,Best Regards,
*** ***
Dear Revdex.com,
*** *** filed a complaint citing issues with receiving renewal emails for his domain ***.NETThe domain expired on 09/17/and is pending deletion*** ***, if he has not yet, will stop receiving emails about the domain
I have left a voice message for *** *** with my direct contact informationI also sent a follow up email stating the same.
Thank you
Donna W***
Executive Office
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
NS emailed me offering a new domain name and told me the one I wanted is goneMy point in all this is my business has *** on all our Cd'sand clothing for the last yearsHow can a company treat someone who has been a customer for over yearsWe had domains with them over the years We did everything they asked us to do in a timely manner to get the passwords to the account so I could renew itNS stalled, made my partner jump through hoopsHe sent his passport, drivers license, addressThen finally they gave him the passwords but they already gave the site away to another one of their customers who tried to sell it back to meThen a Japanese dating/porn site got my domain nameI'm sorry but this seems like a scamOf course most people would contact the Japanese company trying to get their domain back and would pay greatly to not have their name come up as a "dating site"I believe this is what they call turning over sitesPeople like me will pay even more to get their domains backIt's an established site which I have had for yearsThe only thing that could make me happy is getting my domain backIf that's something they cant do then this cant be resolved.
Of course I am very unhappy with the resolutionThe only good resolution is getting my domain back.
Sincerely,
*** ***
Regards,
*** ***
Another example of over promising and under deliveringOverseas help reading of a scriptUneducated and unqualified personnelTheir script reads like a bad romance novel ending the same way, " we will be glad to help just upgrade your service and give us more money"...only to provide the same incompetence and ineffectual resultsI'm a firm believer in if you want something done right do it yourself, the only problem is with network solutions they purposely make it impossible to manage your own business just so they can charge you another feeThey actually told me it would cost $ because they had to change hundereds of lines of code, come to find out on my own is was actually two php entries of charactersThis is another example of a company stealing from it's customers buy the use of fear intimidation and deception
*** *** filed a complaint citing difficulties with his websiteA member of the Executive Support Office reviewed *** ***’s account In speaking with *** ***, he stated that he would like the issue corrected or his site moved to a new server I then spoke with our technical services department and confirmed that we can indeed accommodate *** ***'s request and move his site to the new server, however *** ***'s issue had since been corrected
I emailed a follow up to *** *** confirming the correction and to contact me back with confirmation We ask that *** *** contact us directly if he has any additional questions or concerns related to this matter
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Dear Revdex.com,
We have received the complaint for *** **, Complaint # ***
" background-">
We have reviewed the complaint and are working with our engineers to have this resolved as quickly and efficiently as possibleThank you,
Kellin H***
Executive Office
web.com
*** *** filed a complaint due to difficulties with renewal notices for an unwanted domain name
A member of the Executive Support Office spoke to *** on 4/The domain name line item has been deleted from his Account, thus stopping renewal notices. *** has been provided with direct contact information for our office and we ask that he contact us if he has any additional questions or concerns
Dear Revdex.com,
On 2/6/*** *** filed a
complaint citing that he has
been unsuccessful in has attempts to transfer domains from Network Solutions
to another registrarMr*** stated that he will consider this issue
resolved when the domains are transferred
On 2/8/15, a member of our Executive Office reviewed the
account and the transferThe domains in question (***.pro and
***.tel) were successfully transferred out of Network Solutions to another
registrar on 1/27/The registrar they were transferred to is named
*** *** ***There is nothing more we can do to assist with
these domains, being that they transfer was successfully completed on
1/27/
As a result of this Revdex.com being filed in error, we
respectfully request that you consider this matter closed
Christina C***
Executive Office
Web.com
Dear Revdex.com,
We have reviewed the complaint for *** ***, Complaint# ***We are honoring the customer's refund requestWe have processed and issued a refund of $back to the
customer.
Thank you,
Candace S***
Executive Support
Web.com
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I was forced to close the credit card We did get a form to change the person responsible for the account but the previous employee had top approve of the change How outrageous is it that the owner of a company, who is paying for the service and has proved it, needs to get the approval of the employee to change the person responsible for the account This issue needs to be addressed I can't be the only one who has had this happen
Regards,
*** ***
*** *** *** filed a complaint due to difficulties with an expired domain name
A member of the Executive Support Office attempted to reach *** *** *** on 7/and 8/via telephone and email. The Customer responded via email and we are currently working with her in order to resolve the issue.. We ask that she contact us directly regarding additional concerns related to this matter
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
From: Revdex.com of Metro Washington DC Date: Mon, Jan 26, at 9:AMSubject: Fwd: Claim #***To: *** *** ---------- Forwarded message ----------From: *** *** Date: Sun, Jan 25, at 11:AMSubject: Claim #***To: ***To whom it may concern, I had a claim open with network solutions I’ve was waiting to respond back on due to the fact I was going back and forth with someone from the executive officeThey had told me the problem was taken care of and I would see a refund check, but still have not and that was Dec I was told it would be processed the next day Why was this claim closed? I didn’t respond back to the last response they posted I still haven’t seen this refund check and would like action taken against this company please. Thank you, *** ***
Dear Revdex.com,
*** *** filed a complaint citing difficulties in cancelling services via our customer service linesI have emailed a sincere apology to *** *** advising her that I will research her issues and find out where they
system is lacking I have provided *** *** with my direct contact information should she like to discuss her experience furtherThank you
Donna W***
Executive Support Office
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Dear Revdex.com,
We have reviewed the complaint for *** ***, Complaint#
***
The customer has
his assistant working with our
Modifications Department to get the changes he requested completedWe will
follow up with the customer to make sure all changes are to his satisfaction
and that all issues and concerns are resolved
Thank you,
Candace S***
Executive Support Office
Web.com
Dear Revdex.com, *** *** filed a complaint with your office citing difficulties with updating the email address on her Network Solutions AccountA member of our Executive Office reviewed the documents previously sent in by *** and was able to complete her requestThe reason
why this function could not be processed is because the form initially filled out was incompleteWe were able to collect the needed information and as of 5/27/15, the email address on *** account has been updated*** was notified of this resolution and thanked the Executive Office for their assistanceAs a result of meeting this customer's needs to their satisfaction, we respectfully request that you consider this matter closed.Christina C***Executive OfficeWeb.com
Dear Revdex.com, We've received the complaint filed with your office on behalf of *** * ***In his complaint, *** *** requests that Web.com remove a specific organization's domain/website/services from the account listed under his nameThe Executive Office at Web.com has been
diligently attempting to locate the current owners of this organization in order to transfer ownership of related servicesTo date, we have been unsuccessful in reaching the correct contact in which we can transfer the account toWe are hopeful that we will be able to make contact within the next business daysIf contact is not made, we will honor *** ***'s request to remove these services from the account by cancellation*** *** also requested to be refunded $for unwanted services that have been billed to his credit cardThrough our research, we have been unable to locate these charges in our billing systemThe last payment made for the mentioned website and associated services of ***.com have not been charged since 1/2/2007.A member of our Executive Office, has attempted to contact *** *** to discuss his concerns and issue any refund that may be due, however, *** *** has failed to respond to these requestsResolution of this matter is currently pending *** ***'s response.Thank you, Executive OfficeWeb.com
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
At this time our website / online store is still experiencing downtime and long response time delaysWe appreciate the refund but we need the problem fixedThis was supposed to be an upgrade to the system for faster more reliable serviceThe opposite has happened
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, provided that no further unasked-for or anomalous charges are billed.Thank you for your help in this matter,Best Regards,
*** ***
Dear Revdex.com,
*** *** filed a complaint citing issues with receiving renewal emails for his domain ***.NETThe domain expired on 09/17/and is pending deletion*** ***, if he has not yet, will stop receiving emails about the domain
I have left a voice message for *** *** with my direct contact informationI also sent a follow up email stating the same.
Thank you
Donna W***
Executive Office
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
NS emailed me offering a new domain name and told me the one I wanted is goneMy point in all this is my business has *** on all our Cd'sand clothing for the last yearsHow can a company treat someone who has been a customer for over yearsWe had domains with them over the years We did everything they asked us to do in a timely manner to get the passwords to the account so I could renew itNS stalled, made my partner jump through hoopsHe sent his passport, drivers license, addressThen finally they gave him the passwords but they already gave the site away to another one of their customers who tried to sell it back to meThen a Japanese dating/porn site got my domain nameI'm sorry but this seems like a scamOf course most people would contact the Japanese company trying to get their domain back and would pay greatly to not have their name come up as a "dating site"I believe this is what they call turning over sitesPeople like me will pay even more to get their domains backIt's an established site which I have had for yearsThe only thing that could make me happy is getting my domain backIf that's something they cant do then this cant be resolved.
Of course I am very unhappy with the resolutionThe only good resolution is getting my domain back.
Sincerely,
*** ***
Regards,
*** ***
Another example of over promising and under deliveringOverseas help reading of a scriptUneducated and unqualified personnelTheir script reads like a bad romance novel ending the same way, " we will be glad to help just upgrade your service and give us more money"...only to provide the same incompetence and ineffectual resultsI'm a firm believer in if you want something done right do it yourself, the only problem is with network solutions they purposely make it impossible to manage your own business just so they can charge you another feeThey actually told me it would cost $ because they had to change hundereds of lines of code, come to find out on my own is was actually two php entries of charactersThis is another example of a company stealing from it's customers buy the use of fear intimidation and deception
*** *** filed a complaint citing difficulties with his websiteA member of the Executive Support Office reviewed *** ***’s account In speaking with *** ***, he stated that he would like the issue corrected or his site moved to a new server I then spoke with our technical services department and confirmed that we can indeed accommodate *** ***'s request and move his site to the new server, however *** ***'s issue had since been corrected
I emailed a follow up to *** *** confirming the correction and to contact me back with confirmation We ask that *** *** contact us directly if he has any additional questions or concerns related to this matter
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Dear Revdex.com,
We have received the complaint for *** **, Complaint # ***
" background-">
We have reviewed the complaint and are working with our engineers to have this resolved as quickly and efficiently as possibleThank you,
Kellin H***
Executive Office
web.com