[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[redacted] filed a complaint due to difficulties with an unwanted hosting package and had requested a refund/deleteDue to time zone differences, a member of the Executive Support Office was not able to reach [redacted] via phone As such, we processed the requested refund/delete on 10/and sent a follow up email with direct contact information to confirm We ask that the Customer contact us directly regarding additional concerns related to this matter
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Network Solutions has neither contacted me nor given me a satisfactory reply Regards, [redacted] ***
Dear Revdex.com, We have reviewed the complaint for [redacted] ***, Complaint # [redacted] We have been in contact with the client and have also offered compensation for the downtime of his website Our team is working as quickly as possible to resolve the issues the client is experiencing Based on the actions taken, we ask that the Revdex.com consider this matter closedThank you, Kellin H [redacted] Executive Office web.com
Dear Revdex.com, We have received the complaint for [redacted] ***, complaint # [redacted] We have reviewed the client's billing concerns and have found that the payment of $was for the renewal of the private registration for the client's domain nameThe reason we process these payments ahead of time is to prevent any interruption in service should the card on file be rejectedThe $fee for the first year was also a promotional rate, the standard fee for this product yearly is $As requested, we have terminated this feature and processed a refund for $Please note that it may take 7-business days for these funds to reflect within the client's financial providerIf the client wishes to add this feature back into his account, our specialists are standing by to assistThank you, Kellin H [redacted] Executive Office Web.com/Network Solutions
Dear Revdex.com, [redacted] rejected our response as he did not receive the refund promisedI have reached out to our billing office to ensure that a refund was issued to him It was sent out via USPS on 01/30/and should take up to business days to arriveI have asked Mr [redacted] to contact me directly should he continue to experience any difficultyThank you Donna W [redacted] Executive Office
Dear Revdex.com, We have reviewed the complaint for Justin Johnson, Complaint# [redacted] We have reviewed the customer’s accountThere was a slight delay in the process to restore the account, but the domain name, Playchimera.com has been restoredThe customer has full access to his account Based on the actions taken, we ask that the Revdex.com consider this matter closed Thank you, Candace S [redacted] Executive Support Office Web.com
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me If they continue to assign promotional domains to my account, I will just move my domains to a different registrar to avoid Network Solutions deceptive practices with respect to renewals of promotionally provided domain names.As part of the ongoing Revdex.com rating review, I think the Revdex.com should ask Network Solutions for a sample renewal email for these promotional domains prior to the expiration date and on the expiration date The renewal emails prior to expiration are very deceptive; they do not indicate the full domain name with suffix or that the domain was a promotional domain assigned to the account by Network Solutions It is a clear attempt to trick domain owners into picking up the renewal stream for domains that they never intended to purchase.Only the renewals on the expiration date (4/8/in this case) give the full domain name with suffix, but even these renewal emails do not indicate that the domain was a promotional domain Regards, [redacted] ***
Dear Revdex.com, We have received the complaint for [redacted] ***, Complaint # [redacted] We have reviewed the customer's account issue and have attempted to gain contact multiple times We have requested for the client to respond so that we can properly assist and resolve her concerns We have yet to hear back from the client The client can reach us through email: ***@web.com or by dialing ###-###-####Thank you, Kellin H [redacted] Executive Office web.com
[redacted] filed a complaint due to difficulties with unwanted add on services and requested a refund/cancellation A member of the Executive Support Office spoke with ** [redacted] on 7/ Our records indicate all but one of the requested refunds had already been issuedAs such we issued the remaining refund on 7/We also provided ** [redacted] with instruction on how to opt out of the unwanted add on services ** [redacted] has been provided with our contact information and we ask that he contact us directly if he has any additional concerns related to this matter
[redacted] filed a complaint due to difficulties with billing and a refund for a hosting package A member of the Executive Support Office spoke with Mr [redacted] on 10/7; however, he was unable to speak with us at that timeA follcall has been scheduled for later in the week to fully address any billing concerns and/or to accommodate his refund requestWe remain committed to addressing any outstanding issues at that timeWe also asked that he contact us directly regarding any additional concerns relating to this matter or others
Dear Revdex.com, We have received the complaint for [redacted] , complaint # [redacted] We have reviewed the client's account concerns and have found that the client was actually in violation of our terms of serviceThe client's account has been suspended until all corrections have been madeThere is no refund that is dueThank you, Kellin H [redacted] Executive Office Web.com
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
[redacted] filed a complaint citing unauthorized charges and dissatisfaction with the refund processing timeframe A review of ** [redacted] account confirmed that the charges were for a year renewal of the domain name [redacted] The renewal was completed via our system because the domain was incorrectly configured to renewal automatically The renewal was refunded and the expiration date rolled back to 8/9/ A member of the Executive Support Office spoke with ** [redacted] on 6/and confirmed that she has received the refunds totaling $as of 6/14/ ** [redacted] was also dissatisfied with the day timeframe provided for the refunds to post to her account We are conducting a full review of ** [redacted] experiences and will address any opportunities or failures we may find ** [redacted] has been provided with direct contact information to our office and we ask that she contact us if she has any additional questions or concerns
[redacted] *** filed a Complaint due to difficulties cancelling her Account A member of the Executive Support Office attempted to reach [redacted] 3/to apologize for the difficulties and address her concerns A follow up email including contact information for a member of the Executive Support Office was also sent We are willing to work with [redacted] regarding this issuse and ask that she contact our office directly to do proceed
[redacted] filed a complaint citing unwanted services and refund difficulties A member of the Executive Support Office reviewed [redacted] 's account and confirmed that the email service has been cancelled and a partial refund of $was completed as of 8/ We have accommodated an additional refund in the amount of $to equal the full amount requested of $ A voice message was left for [redacted] on 8/and a follow up email was sent confirming the refunds and providing our direct contact information We ask that [redacted] contact our office directly if she has any additional questions or concerns related to this matter
Dear Revdex.com, We have received the complaint for Jim Al, Complaint # [redacted] We have reviewed the client's site concerns and have found that all tickets associated with the latency issues have been correctedThere are no errors associated with the client's website or check-out portion of the accountWe apologize for any inconvenience this may have causedThank you, Kellin H [redacted] Executive Office [redacted]
Dear Revdex.com, We have received the complaint for [redacted] ***, complaint # [redacted] We have reviewed the client's concerns and have reversed the full $Our team of billing specialists is available to assist with these types of questions and concerns and we recommend contacting them directly in the future to prevent any additional confusion from occurring within the accountWe apologize for any inconvenience this issue may have caused and look forward to serving the client's online needsThank you, Kellin H [redacted] Executive Office Web.com
Dear Revdex.com, We sincerely apologize for the inconvenience this has caused Upon review there was an $discrepancy that has been refunded to the customer We have also already discounted the reinstatement fee and hosting renewal by 25% which amounts to a $discount which is greater than the $reinstatement feeWe hope this resolves the customers concern and again sincerely apologize for the inconvenienceThank you, Jonathan B [redacted] Executive Office Web.com
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[redacted] filed a complaint due to difficulties with an unwanted hosting package and had requested a refund/deleteDue to time zone differences, a member of the Executive Support Office was not able to reach [redacted] via phone As such, we processed the requested refund/delete on 10/and sent a follow up email with direct contact information to confirm We ask that the Customer contact us directly regarding additional concerns related to this matter
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Network Solutions has neither contacted me nor given me a satisfactory reply Regards, [redacted] ***
Dear Revdex.com, We have reviewed the complaint for [redacted] ***, Complaint # [redacted] We have been in contact with the client and have also offered compensation for the downtime of his website Our team is working as quickly as possible to resolve the issues the client is experiencing Based on the actions taken, we ask that the Revdex.com consider this matter closedThank you, Kellin H [redacted] Executive Office web.com
Dear Revdex.com, We have received the complaint for [redacted] ***, complaint # [redacted] We have reviewed the client's billing concerns and have found that the payment of $was for the renewal of the private registration for the client's domain nameThe reason we process these payments ahead of time is to prevent any interruption in service should the card on file be rejectedThe $fee for the first year was also a promotional rate, the standard fee for this product yearly is $As requested, we have terminated this feature and processed a refund for $Please note that it may take 7-business days for these funds to reflect within the client's financial providerIf the client wishes to add this feature back into his account, our specialists are standing by to assistThank you, Kellin H [redacted] Executive Office Web.com/Network Solutions
Dear Revdex.com, [redacted] rejected our response as he did not receive the refund promisedI have reached out to our billing office to ensure that a refund was issued to him It was sent out via USPS on 01/30/and should take up to business days to arriveI have asked Mr [redacted] to contact me directly should he continue to experience any difficultyThank you Donna W [redacted] Executive Office
Dear Revdex.com, We have reviewed the complaint for Justin Johnson, Complaint# [redacted] We have reviewed the customer’s accountThere was a slight delay in the process to restore the account, but the domain name, Playchimera.com has been restoredThe customer has full access to his account Based on the actions taken, we ask that the Revdex.com consider this matter closed Thank you, Candace S [redacted] Executive Support Office Web.com
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me If they continue to assign promotional domains to my account, I will just move my domains to a different registrar to avoid Network Solutions deceptive practices with respect to renewals of promotionally provided domain names.As part of the ongoing Revdex.com rating review, I think the Revdex.com should ask Network Solutions for a sample renewal email for these promotional domains prior to the expiration date and on the expiration date The renewal emails prior to expiration are very deceptive; they do not indicate the full domain name with suffix or that the domain was a promotional domain assigned to the account by Network Solutions It is a clear attempt to trick domain owners into picking up the renewal stream for domains that they never intended to purchase.Only the renewals on the expiration date (4/8/in this case) give the full domain name with suffix, but even these renewal emails do not indicate that the domain was a promotional domain Regards, [redacted] ***
Dear Revdex.com, We have received the complaint for [redacted] ***, Complaint # [redacted] We have reviewed the customer's account issue and have attempted to gain contact multiple times We have requested for the client to respond so that we can properly assist and resolve her concerns We have yet to hear back from the client The client can reach us through email: ***@web.com or by dialing ###-###-####Thank you, Kellin H [redacted] Executive Office web.com
[redacted] filed a complaint due to difficulties with unwanted add on services and requested a refund/cancellation A member of the Executive Support Office spoke with ** [redacted] on 7/ Our records indicate all but one of the requested refunds had already been issuedAs such we issued the remaining refund on 7/We also provided ** [redacted] with instruction on how to opt out of the unwanted add on services ** [redacted] has been provided with our contact information and we ask that he contact us directly if he has any additional concerns related to this matter
[redacted] filed a complaint due to difficulties with billing and a refund for a hosting package A member of the Executive Support Office spoke with Mr [redacted] on 10/7; however, he was unable to speak with us at that timeA follcall has been scheduled for later in the week to fully address any billing concerns and/or to accommodate his refund requestWe remain committed to addressing any outstanding issues at that timeWe also asked that he contact us directly regarding any additional concerns relating to this matter or others
Dear Revdex.com, We have received the complaint for [redacted] , complaint # [redacted] We have reviewed the client's account concerns and have found that the client was actually in violation of our terms of serviceThe client's account has been suspended until all corrections have been madeThere is no refund that is dueThank you, Kellin H [redacted] Executive Office Web.com
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
[redacted] filed a complaint citing unauthorized charges and dissatisfaction with the refund processing timeframe A review of ** [redacted] account confirmed that the charges were for a year renewal of the domain name [redacted] The renewal was completed via our system because the domain was incorrectly configured to renewal automatically The renewal was refunded and the expiration date rolled back to 8/9/ A member of the Executive Support Office spoke with ** [redacted] on 6/and confirmed that she has received the refunds totaling $as of 6/14/ ** [redacted] was also dissatisfied with the day timeframe provided for the refunds to post to her account We are conducting a full review of ** [redacted] experiences and will address any opportunities or failures we may find ** [redacted] has been provided with direct contact information to our office and we ask that she contact us if she has any additional questions or concerns
[redacted] *** filed a Complaint due to difficulties cancelling her Account A member of the Executive Support Office attempted to reach [redacted] 3/to apologize for the difficulties and address her concerns A follow up email including contact information for a member of the Executive Support Office was also sent We are willing to work with [redacted] regarding this issuse and ask that she contact our office directly to do proceed
[redacted] filed a complaint citing unwanted services and refund difficulties A member of the Executive Support Office reviewed [redacted] 's account and confirmed that the email service has been cancelled and a partial refund of $was completed as of 8/ We have accommodated an additional refund in the amount of $to equal the full amount requested of $ A voice message was left for [redacted] on 8/and a follow up email was sent confirming the refunds and providing our direct contact information We ask that [redacted] contact our office directly if she has any additional questions or concerns related to this matter
Dear Revdex.com, We have received the complaint for Jim Al, Complaint # [redacted] We have reviewed the client's site concerns and have found that all tickets associated with the latency issues have been correctedThere are no errors associated with the client's website or check-out portion of the accountWe apologize for any inconvenience this may have causedThank you, Kellin H [redacted] Executive Office [redacted]
Dear Revdex.com, We have received the complaint for [redacted] ***, complaint # [redacted] We have reviewed the client's concerns and have reversed the full $Our team of billing specialists is available to assist with these types of questions and concerns and we recommend contacting them directly in the future to prevent any additional confusion from occurring within the accountWe apologize for any inconvenience this issue may have caused and look forward to serving the client's online needsThank you, Kellin H [redacted] Executive Office Web.com
Dear Revdex.com, We sincerely apologize for the inconvenience this has caused Upon review there was an $discrepancy that has been refunded to the customer We have also already discounted the reinstatement fee and hosting renewal by 25% which amounts to a $discount which is greater than the $reinstatement feeWe hope this resolves the customers concern and again sincerely apologize for the inconvenienceThank you, Jonathan B [redacted] Executive Office Web.com