We have been calling the company the last days, and had to hold over a hour on different occasionsWe have emailed several times with no responseDO NOT USE THIS COMPANY!!! Also, beware the quote we got to fix has of course no coverage for actual install, if there is remotely a chance that the part has to be modified
Fidelity subcontracts with less than reputable companies who are unable to uphold basic customer service expectationsRepair request took over a month to resolve, having to be assigned to two different companies, being promised a third, better, more reputable company, and failing to follow throughFidelity representatives promised call backs regarding issues that were brought to their attention with no follow up or follow throughSeveral attempts to contact Fidelity to resolve this matter directly have gone unanswered
I was having plumbing issues at a duplex that I have two tenants residingEach tenant had their toilets back-up, with raw sewage sitting in their toiletsThey were unable to use their toilets, sinks, and showersI called Fidelity to get a plumber out to the property to resolve the issueThe first plumber they sent handed me a bladder to connect to a hose and actually had me try to blow through the main lineIt didn't workHe said he would recommend hydro-jetting the line to FidelityHe made the recommendation and Fidelity sent out another plumber to hydro-jett the main lineHowever, the plumber who showed up didn't actually have a hydro-jettInstead he brought a power washer and attempted to blow through the blockageIt didn't work and the tenants were still without a bathroom, sink, and showersI reported this to Fidelity and they sent out another plumber from a different company to hydro-jett the lineThis plumber actually had a hydro-jett, but didn't know how to operate
I have been waiting for nearly months to have my heating and air conditioning repaired under Fidelity National Home Warranty with no resolution We have suffered through heat waves with more to come, and have been repeatedly promised that our claim has been expeditedThe vendor they sent us to has poor reviews, and to complicate matters, they have told me that Fidelity Authorization group puts them on hold for hours with no resolution or call back When I call Authorization, I am put on hold with ho piat the other end
Each time I speak with a representative, it is an awful serviceThey are rude, disrespectful, and puts you back to the call que right away without asking for your permission when you ask to speak with somebody else or a managerMind you the hold time to speak with a rephas always been long in my experienceRepresentatives are not customer service focused; rather, they are business driven, not willing to resolve an issue, and always stressed on what they CANNOT doI had to call them several times for a single service requestThis single service request as of now is STILL NOT RESOLVED and I feel the need to report them here now for other consumers to help them decide NOT TO PURCHASE ANY SERVICE from this company
Today (11/29/16) I am severely upset with this business right now I just opened up my bill to renew my policy for and noticed an additional charge for a Trade Call Service Fee from 2/24/15! When I called to inquire about this late notice, I was told the service fee was never paid and that my policy had been on hold for the majority of since around February(this means my family's home has been uncovered for about months without notice even though I have paid for the entire year of 2016.) I was told I would have to prove that I paid for the service fee from even though the account rep had the exact check number in her system that I had in my checkbook My bank was able to archive the cancelled check and I have since emailed it to the email provided for me to do so( *** ) This is so ridiculous and irresponsible on their part This issue is 100% not my fault but the blame was put on me, and my coverage suspended I WILL be cancelling this contract How embarrassing for them
We purchased a home month ago with a home warrantyWe have a hot tub coveredWe were enjoying the hot tub the second day we moved in and for about weeks when the heater went outWe called Fidelity and a service man came out to the homeHe verified the heater went outWe then were informed and see that Fidelity denied our claim indicating this is a new policy and therefore it was a preexisting conditionWe paid for a policy and it was active when the heater went outWe cannot help the timing of the heater going outWe have tried to contact Fidelity multiple times without call backs and any additional assistance
I requested service on my homeI created a new service request and paid the relevant duesThe technician came to my house and did not serviceI received a call from Fidelity saying we don't cover the issue and we will not refund the feeNo service was provided but I am still paying
I'm questioning Fidelity Home Warranty's process in dealing with their contractorsThis complaint involve the contractor as well, *** Plumbing (search for that complaint)A service request was sent in on 3/14/to get my radiant heater fix and working properlyAs of today, 10/4/2017, my thermostat is missing because *** came back and took it away, and I have no heatI've call multiple times asking/begging them to help resolve this issue, and all I get empty promises from the Supervisor (John) promising to help me resolveI don't see any accountability on any level, neither Fidelity, the company that's suppose to be on your side, nor the contractor, they're not accountable to meThey *** off each other...I call ***, *** tells to call FidelityI call Fidelity, they keep saying we're waiting for *** to provide more information/update and they have no other informationNO ACCOUNTABILITY WHATSOEVER! BAD BAD SERVICE!
I requested service from Fidelity National regarding my air conditionerThey sent a contractor to diagnose the problemThe contractor stated that the unit was low on refrigerantThe contractor proceeded to charge the unit with R-407C refrigerantThe condensing unit is designed for R-and contains R-chargeManufacturer's data is very clear that refrigerants cannot be blended and damage to the unit and reduced performance are the outcome of doing soAdding R-407C into a system that has not gone through the process of proper refrigerant and oil replacement are subject to premature failure and reduced performance as statedOnce my home warranty is out, and my compressor fails, I will then be forced to pay from my pocket the damage that Fidelity has causedFidelity is trying to lay blame to the contractor for thisHowever, *** (at Fidelity), specifically mentioned that it is Fidelity's policy to allow this blending of refrigerants (against all manufacturer recommendations)H
In Feb 2018, *** flagged my oven as gas was leaking, and I could smell itI put in order with Fidelity Home Insurance , and they sent out someone from * * * *** ***The technician diagnosed the problem as needing a new ignitor, and replaced itI dont remember him testing it, or if he did , it was just to turn it on and offThey replaced it in March I used the oven very seldom but smelled gas the first time I used it sometime in AprilI assumed it was just exceess gas burning off., as I thought my oven was repairedI used oven a 2nd time in May and smelled gas still., badI called the appliance store directly, and they said I needed to put in a new order with Fidelity, as it was past days, even though I only used the oven times(BTW The part is warranteed for days, and this was a failure of diagnosing properly, or a faulty part) I felt angered by this and thought maybe the oven was okI used it more timesUPDATE: On August 6, 2018, I called ***
I have had a clothes washer malfunction since the end of JulyThe first two visits, the contract provider, *** Appliances replaced, parts, that did not fix the problemThe next two visits, I was told they could not duplicate the problem, despite their being wet clothesin the washers, with water still in the machineThe fifth visit, and third tech said the same thing, but said to find the problem the machine had to go to the shopThe supervisor denied this, and when I offered to have it done here she also told the tech no(I overheard discussion that he had two more places) I contacted FHW company, and their supervisor said this wasn't in my contract, and I read the contract and have seen that yes, they can't take it to the shop, BUT nothing about doing the required work to duplicate the issue
Cannot believe I am calling them for the 6th time trying to get a service provider for my claim, or a claim determination I wait on hold for 50+ minutes each time I call They say they will return a call and never do, so I continue to follow up They have service providers that live over hour away, noting close so it is hard to obtain anyone that will actually look at fixing the problem with our electric There is NO WAY I will ever do business with them or recommend them How do they stay in business, why does the state continue to let them operate in this manner? I want to give them negative stars but the option is not available
Fidelity National Home Warranty replaced my indoor A/C condenser but the installer service person did a poor job with the installationHe incorrectly wired the circuit board and the A/C unit would not coolWe had a special need child in the house during that hot summer day but Fidelity National Home Warranty would not locate a service person to repair the A/C the next dayI ended up using another service person to fix the problem (corrected the wiring on the circuit board) and paid about $However the service person found a number of other problems with the installation and advised that I got Fidelity National Home Warranty to repair the remaining problemsFidelity National Home Warranty agreed to send another company to fix the remaining problems, which included: 1) Draining backing up because of no Barometric Damper on the unit and 2) The seals around the A/C unit were broken (with significant leak of cool air into the attic)The second service company took two visits (the f
In May of this year we contacted Fidelity Home Warranty as we have coverage with them they dispatched *** *** out to our residents because our Ac was blowing warm airThey concluded we had to replace the AC unit, fidelity said they will cover the unit but not anything else*** *** stated since its an older unit and used old refrigerant they had to replace the coil and furnace a total of $*** out of pocketAfter approximately a week and a half after install we had the same issue warm air again we called Fidelity and they said they would dispatch again > *** *** came out again and states it was a part in the ac unit they had to order it would take another weekweeks have passed no ac after we paid $*** the part came they installed it and again after about a week we got warm air again today 7/27/they came out again after I called Sunday this time *** *** stated there is a leak in the hose inside the wall and that that's pro
I have a home warranty and started a claim on 7/07/due to my air conditioner is not working at allI have had two repair companies come out and have told fidelity the same thing They are not making any effort to fix it in a timely matter I have been without air all summer with temperatures in my house reaching over degrees and having coolant leaking in an unknown location causing possible health issues
I am writhing on behalf my sister in law whom doesn't speak English her address *** ** *** ** *** *** She moved to the house I was there and her daughter helping ,we washed for two days with her washing machine it was working great a week later it stopped agitating ,she called the insurance they came charged dollars left told he will come back with the parts to fix it she gets a call they will not fix it because it was broken before I don't know where they got their information she doesn't speak English they wrote s where she was born never seen that practice before yet they still will not honor the contract the women is years old she has no idea what is going on she is without a washer she bought the insurance specially for that because she live on very fixed income doesn't have money to fix things up they took her dollars and left her hanging .We called explained they refuse to listen
We have made calls to have our ac repaired they have sent different companiesThe first two companies patched and got it going but it never worked wellNow the third company comes and says it is a condenser fan motorThey denied the claim based on rain causing failureTHE FAN IS THE PART OF THE AC THAT IS OUTSIDE!!! I thought this was a joke so I called the claims department and they kept repeating that the part of the ac that is outside (where weather occurs) won't be covered due to it getting rained onI escalated the claim hoping to get someone to understand how crazy this is and I got a supervisor who said she would call me back and never hasSo I have no idea what to do I deal like they are trying to defraud me
Fidelity our home warranty has sent out two plumbing company's and four different plumbers at four separate occasions to fix a valve/ cartridge per their plumber and now the faucet is worse off then when they began working on it The hot that always worked now doesn't and the cold side that wasn't working now leaks but now that there has been further damage done fidelity says it's my problem to deal with the plumber that they hired to come to our home and for me to prove they made it worse They state now they have to cut a hole in the bathtub to fix it which isn't covered by our home warranty They say all they will cover after all of thi is the valve cost Please Help !! We need a resolution to this problem that should of been taken care of properly in the beginning thank you for your time
We have been calling the company the last days, and had to hold over a hour on different occasionsWe have emailed several times with no responseDO NOT USE THIS COMPANY!!! Also, beware the quote we got to fix has of course no coverage for actual install, if there is remotely a chance that the part has to be modified
Fidelity subcontracts with less than reputable companies who are unable to uphold basic customer service expectationsRepair request took over a month to resolve, having to be assigned to two different companies, being promised a third, better, more reputable company, and failing to follow throughFidelity representatives promised call backs regarding issues that were brought to their attention with no follow up or follow throughSeveral attempts to contact Fidelity to resolve this matter directly have gone unanswered
I was having plumbing issues at a duplex that I have two tenants residingEach tenant had their toilets back-up, with raw sewage sitting in their toiletsThey were unable to use their toilets, sinks, and showersI called Fidelity to get a plumber out to the property to resolve the issueThe first plumber they sent handed me a bladder to connect to a hose and actually had me try to blow through the main lineIt didn't workHe said he would recommend hydro-jetting the line to FidelityHe made the recommendation and Fidelity sent out another plumber to hydro-jett the main lineHowever, the plumber who showed up didn't actually have a hydro-jettInstead he brought a power washer and attempted to blow through the blockageIt didn't work and the tenants were still without a bathroom, sink, and showersI reported this to Fidelity and they sent out another plumber from a different company to hydro-jett the lineThis plumber actually had a hydro-jett, but didn't know how to operate
I have been waiting for nearly months to have my heating and air conditioning repaired under Fidelity National Home Warranty with no resolution We have suffered through heat waves with more to come, and have been repeatedly promised that our claim has been expeditedThe vendor they sent us to has poor reviews, and to complicate matters, they have told me that Fidelity Authorization group puts them on hold for hours with no resolution or call back When I call Authorization, I am put on hold with ho piat the other end
Each time I speak with a representative, it is an awful serviceThey are rude, disrespectful, and puts you back to the call que right away without asking for your permission when you ask to speak with somebody else or a managerMind you the hold time to speak with a rephas always been long in my experienceRepresentatives are not customer service focused; rather, they are business driven, not willing to resolve an issue, and always stressed on what they CANNOT doI had to call them several times for a single service requestThis single service request as of now is STILL NOT RESOLVED and I feel the need to report them here now for other consumers to help them decide NOT TO PURCHASE ANY SERVICE from this company
Today (11/29/16) I am severely upset with this business right now I just opened up my bill to renew my policy for and noticed an additional charge for a Trade Call Service Fee from 2/24/15! When I called to inquire about this late notice, I was told the service fee was never paid and that my policy had been on hold for the majority of since around February(this means my family's home has been uncovered for about months without notice even though I have paid for the entire year of 2016.) I was told I would have to prove that I paid for the service fee from even though the account rep had the exact check number in her system that I had in my checkbook My bank was able to archive the cancelled check and I have since emailed it to the email provided for me to do so( *** ) This is so ridiculous and irresponsible on their part This issue is 100% not my fault but the blame was put on me, and my coverage suspended I WILL be cancelling this contract How embarrassing for them
We purchased a home month ago with a home warrantyWe have a hot tub coveredWe were enjoying the hot tub the second day we moved in and for about weeks when the heater went outWe called Fidelity and a service man came out to the homeHe verified the heater went outWe then were informed and see that Fidelity denied our claim indicating this is a new policy and therefore it was a preexisting conditionWe paid for a policy and it was active when the heater went outWe cannot help the timing of the heater going outWe have tried to contact Fidelity multiple times without call backs and any additional assistance
I requested service on my homeI created a new service request and paid the relevant duesThe technician came to my house and did not serviceI received a call from Fidelity saying we don't cover the issue and we will not refund the feeNo service was provided but I am still paying
I'm questioning Fidelity Home Warranty's process in dealing with their contractorsThis complaint involve the contractor as well, *** Plumbing (search for that complaint)A service request was sent in on 3/14/to get my radiant heater fix and working properlyAs of today, 10/4/2017, my thermostat is missing because *** came back and took it away, and I have no heatI've call multiple times asking/begging them to help resolve this issue, and all I get empty promises from the Supervisor (John) promising to help me resolveI don't see any accountability on any level, neither Fidelity, the company that's suppose to be on your side, nor the contractor, they're not accountable to meThey *** off each other...I call ***, *** tells to call FidelityI call Fidelity, they keep saying we're waiting for *** to provide more information/update and they have no other informationNO ACCOUNTABILITY WHATSOEVER! BAD BAD SERVICE!
I requested service from Fidelity National regarding my air conditionerThey sent a contractor to diagnose the problemThe contractor stated that the unit was low on refrigerantThe contractor proceeded to charge the unit with R-407C refrigerantThe condensing unit is designed for R-and contains R-chargeManufacturer's data is very clear that refrigerants cannot be blended and damage to the unit and reduced performance are the outcome of doing soAdding R-407C into a system that has not gone through the process of proper refrigerant and oil replacement are subject to premature failure and reduced performance as statedOnce my home warranty is out, and my compressor fails, I will then be forced to pay from my pocket the damage that Fidelity has causedFidelity is trying to lay blame to the contractor for thisHowever, *** (at Fidelity), specifically mentioned that it is Fidelity's policy to allow this blending of refrigerants (against all manufacturer recommendations)H
In Feb 2018, *** flagged my oven as gas was leaking, and I could smell itI put in order with Fidelity Home Insurance , and they sent out someone from * * * *** ***The technician diagnosed the problem as needing a new ignitor, and replaced itI dont remember him testing it, or if he did , it was just to turn it on and offThey replaced it in March I used the oven very seldom but smelled gas the first time I used it sometime in AprilI assumed it was just exceess gas burning off., as I thought my oven was repairedI used oven a 2nd time in May and smelled gas still., badI called the appliance store directly, and they said I needed to put in a new order with Fidelity, as it was past days, even though I only used the oven times(BTW The part is warranteed for days, and this was a failure of diagnosing properly, or a faulty part) I felt angered by this and thought maybe the oven was okI used it more timesUPDATE: On August 6, 2018, I called ***
I have had a clothes washer malfunction since the end of JulyThe first two visits, the contract provider, *** Appliances replaced, parts, that did not fix the problemThe next two visits, I was told they could not duplicate the problem, despite their being wet clothesin the washers, with water still in the machineThe fifth visit, and third tech said the same thing, but said to find the problem the machine had to go to the shopThe supervisor denied this, and when I offered to have it done here she also told the tech no(I overheard discussion that he had two more places) I contacted FHW company, and their supervisor said this wasn't in my contract, and I read the contract and have seen that yes, they can't take it to the shop, BUT nothing about doing the required work to duplicate the issue
Cannot believe I am calling them for the 6th time trying to get a service provider for my claim, or a claim determination I wait on hold for 50+ minutes each time I call They say they will return a call and never do, so I continue to follow up They have service providers that live over hour away, noting close so it is hard to obtain anyone that will actually look at fixing the problem with our electric There is NO WAY I will ever do business with them or recommend them How do they stay in business, why does the state continue to let them operate in this manner? I want to give them negative stars but the option is not available
Fidelity National Home Warranty replaced my indoor A/C condenser but the installer service person did a poor job with the installationHe incorrectly wired the circuit board and the A/C unit would not coolWe had a special need child in the house during that hot summer day but Fidelity National Home Warranty would not locate a service person to repair the A/C the next dayI ended up using another service person to fix the problem (corrected the wiring on the circuit board) and paid about $However the service person found a number of other problems with the installation and advised that I got Fidelity National Home Warranty to repair the remaining problemsFidelity National Home Warranty agreed to send another company to fix the remaining problems, which included: 1) Draining backing up because of no Barometric Damper on the unit and 2) The seals around the A/C unit were broken (with significant leak of cool air into the attic)The second service company took two visits (the f
In May of this year we contacted Fidelity Home Warranty as we have coverage with them they dispatched *** *** out to our residents because our Ac was blowing warm airThey concluded we had to replace the AC unit, fidelity said they will cover the unit but not anything else*** *** stated since its an older unit and used old refrigerant they had to replace the coil and furnace a total of $*** out of pocketAfter approximately a week and a half after install we had the same issue warm air again we called Fidelity and they said they would dispatch again > *** *** came out again and states it was a part in the ac unit they had to order it would take another weekweeks have passed no ac after we paid $*** the part came they installed it and again after about a week we got warm air again today 7/27/they came out again after I called Sunday this time *** *** stated there is a leak in the hose inside the wall and that that's pro
I have a home warranty and started a claim on 7/07/due to my air conditioner is not working at allI have had two repair companies come out and have told fidelity the same thing They are not making any effort to fix it in a timely matter I have been without air all summer with temperatures in my house reaching over degrees and having coolant leaking in an unknown location causing possible health issues
I am writhing on behalf my sister in law whom doesn't speak English her address *** ** *** ** *** *** She moved to the house I was there and her daughter helping ,we washed for two days with her washing machine it was working great a week later it stopped agitating ,she called the insurance they came charged dollars left told he will come back with the parts to fix it she gets a call they will not fix it because it was broken before I don't know where they got their information she doesn't speak English they wrote s where she was born never seen that practice before yet they still will not honor the contract the women is years old she has no idea what is going on she is without a washer she bought the insurance specially for that because she live on very fixed income doesn't have money to fix things up they took her dollars and left her hanging .We called explained they refuse to listen
One hold for an hour just to get an authorization to replace a garbage disposal This is ridiculous Very poor customer service
We have made calls to have our ac repaired they have sent different companiesThe first two companies patched and got it going but it never worked wellNow the third company comes and says it is a condenser fan motorThey denied the claim based on rain causing failureTHE FAN IS THE PART OF THE AC THAT IS OUTSIDE!!! I thought this was a joke so I called the claims department and they kept repeating that the part of the ac that is outside (where weather occurs) won't be covered due to it getting rained onI escalated the claim hoping to get someone to understand how crazy this is and I got a supervisor who said she would call me back and never hasSo I have no idea what to do I deal like they are trying to defraud me
Fidelity our home warranty has sent out two plumbing company's and four different plumbers at four separate occasions to fix a valve/ cartridge per their plumber and now the faucet is worse off then when they began working on it The hot that always worked now doesn't and the cold side that wasn't working now leaks but now that there has been further damage done fidelity says it's my problem to deal with the plumber that they hired to come to our home and for me to prove they made it worse They state now they have to cut a hole in the bathtub to fix it which isn't covered by our home warranty They say all they will cover after all of thi is the valve cost Please Help !! We need a resolution to this problem that should of been taken care of properly in the beginning thank you for your time