I have an active home warranty contract with Fidelity National Home WarrantyI reported a central air conditioner outage on Tuesday 7/17/per Fidelity's processI paid the $** feeFidelity states that their vendor should call within days to schedule an appointmentWhen there was no contact from the vendor, I followed up with FidelityThey provided me with the vendor phone to call directlyI have called the vendor and left several messages without any response to dateI have also followed up with Fidelity without responseI have called two other HVAC service companies and already have their estimates in hand
My bad experience with this company! My AC went on me on the 14th of May I submitted my paperwork to my technician comes to check on it It took days for them to sent a technician out Every time I called, "NO RECORD" is the key words they used on my communication with them After the technician came out on Saturday, I have to waited to Tuesday to know the status of their approval to continue the fix Tuesday came the "NO RECORD" is used again This time they blame on the AC company for not providing information for them to review the case They were on the phone with the AC company and asked for hours for them to review hours later, the "NO RECORD" is used again Frustrated me but nothing that I can do but waited Call the AC company and they told me paperwork was submitted on Monday as planned So another hours comes and goes(Thursday) "NO RECORD" is used again for the 8th times since the 14th I know that I am going to push around to have my AC fix If you are planning to buy home warranty from any company, think twice You will get the run around Do not wasted your money on them Spent money on your yearly maintain which will help to expand longer life to your AC and save lots of headache and money in the future by dealing with them
My wife and I purchased a home and closed on June 9thThe home purchase included a one year home warranty by Fidelity National Home WarrantyOur AC unit does not work, but our home inspector said it worked when he did the inspection (indicated on the home inspection report and via a supplemental letter we asked him to write)Fidelity National Home Warranty is denying the claim because they say it is a pre-existing condition because the service technician they sent out found leaksClearly, the unit worked during the inspection, but does not work nowFurthermore, even if it was an existing condition, the Terms of Coverage clearly state that unknown pre-existing conditions (i.eissues not found by the home inspector) are covered
We have had a series of really bad experiences with this company They routinely hire low cost, second-rate service personnel that struggle fixing anything We have tried three times to get things fixed through the warranty and they were all a disaster Most recently, a hot water heater went out this summer and they used a local company/plumber to replace it Subsequently (about a month later), we started getting a terrible rotten egg odor in our hot water so we called them and they sent out their plumber The first one said he was in over his head and couldn't fix it and they would sent out someone else Over two weeks passed and the next one told us our new water heater had a bacteria (logically caused by the installation since it happened right after the installation) Instead of standing behind their installers and fixing the problem, we were told bad odors were not covered by the warranty so we would be responsible getting it fixed or replaced It will be over $1,for us to fix it
Business provides appliances repairService work order ***Repair of leaking pool pumpRepair request was denied based on a claim that the foundation that the pump has shifted causing the plumbing to fall apartRepresentative could not provide any evidence that the foundation has shifted or a date for the shiftThe pump has been in place, safe and secure, since I bought the house in No evidence that any foundation shifting is the cause of the pump leakThe pump is more than years old and functioned properly until now
This company knowingly accepted a home warranty on a home that did not have a sewer clean out and then refused to provide service based on the fact that the home did not have a sewer clean out
Fidelity refused to dispatch a Plummer to replace an ejector pump which was improperly installed to incorrect wattage, and as a result burned out the motor
I have been waiting for nearly months to have my heating and air conditioning repaired under Fidelity National Home Warranty with no resolution We have suffered through heat waves with more to come, and have been repeatedly promised that our claim has been expeditedThe vendor they sent us to has poor reviews, and to complicate matters, they have told me that Fidelity Authorization group puts them on hold for hours with no resolution or call back When I call Authorization, I am put on hold with ho piat the other end
We live in *** and our AC broke yesterday, so we filed a claim with FidelityIt's going to be today with temperatures reaching 115+ over the next few daysFidelity assigned us a service contractor that is closed until MondayWe've called times requesting a service contractor opened todayWe've been told everything from the case was escalated to dispatch will call shortly to being hung up on when we requested to speak to a managerThis is the worst customer service we've ever experiencedMeanwhile, we're still waiting for Fidelity to help us and temperatures are rising
*** DECLINED fixing our ac unit in our detached shop's rec room because they state its not under the main foundation of the homeNo where does the contract say detached Garage's or rec rooms are not under the umbrella of the home warranty the contract reads " covered systems and appliances must be located within the main foundation of the home or garage except for exterior well pump, a/c...etc"*** keeps on saying its a guest house to get around the contractI called and tried contacting management but have gotten nowhere besides argument after argument
Iv have to call about warranty issues and *** has failed to help on all three occasionsfirstly our well pump was not working when we first moved in and had no water, we called in a service request and after days of bugging them and no water they finally told me it wasn't covered and I had to find a service tech myselfthey didnt have a problem taking my dollar fee tho and I didnt know they charged me
As is indicated from other people's comments and reviews on Yelp, what this company's policies actually cover is very littleThere are more exceptions, things that they will not cover, than what they will coverI don't know what they pay contractors who come out to tell you what isn't covered, but as the homeowner, you pay the home warranty company for any service related callI had to call them twice in the past year, due to my useless realtor buying me this junk policy, and they basically covered almost nothingI cannot believe that they have a positive review on the Revdex.com site, as their practices are very misleadingWhen they say they cover something, as in electrical or wiring, they don't cover so many aspects, that you cannot really get things fixed
I have just gotten off the line after giving up waiting for someone to answer my call I waited nearly hours We have an active authorization and they have now told us that we have to pay when a 2nd person is required for the service This is not in our contract nor was it on our original sign up document I've *** *** *** previously and they were so good Fidelity National Home Warranty is horrible to do business with...what a disappointmentI would never recommend them
Please read the following letter that I submitted to *** *** *** *** after first speaking with the company and not receiving assistancePlease note that the date on the mailed warranty is April 12, 2018, but, the warranty start date on the contract was October 27,
*** *** *** ***
** *** ***
*** *** ** *** Good Morning,
On March 23, 2018, while both of our air conditioning unit’s ducts were being cleaned, we were shown, by the repairman that both units contained mold and were in urgent need of replacementImmediately, we allowed the repairman to replace both unitsThe invoice for the total cost of the two HV&C unit replacements is attached, below (*** *** *** *** * *** ***.)
We did not receive any explicit information concerning our home warranty specifications (Contract Number: ***) until sometime after the date of April 12, (listed at the bottom of page 1, in an attachment which is included belo
I called in two electrical claimsThe first on 7/3/and the second on 7/7/The first call was to repair the light on a fan and the second was to fix a security panelFidelity contracted with *** Electric, the third party servicer and I was told since I called in the second claim, it would be treated as an "add-on" by both *** Electric and Fidelity so I would only have to pay one deductible of $instead of two*** sent an electrician on 7/to resolve both issuesThey said the security panel is low voltage and not covered by FidelityAnd in the process of repairing the light on the fan, the electrician broke the fanHe disconnected the receiver in the fan and connected the power directly for the light and fan - it worked for the light but the fan stopped workingHe took the receiver with him to get authorization from the warranty company to replace it, which was deniedAnd contrary to what I was told, they treated the single visit as two and now Fidelity is bill
I AM SO DISAPPOINTED; I READ EVERY REVIEW AND EVERYTHING THAT HAS HAPPENED TO ALL THESE PEOPLE, HAS HAPPENED TO ME THE A+ REVIEW SHOULD BE DROPPED TO AN F-
I am a service member and my family has been with Fidelity for 8+ years My parents are elderly and are also veteransSo integrity is extremely important for our family Their refrigerator went out different times in the past months Thats their medicine and food going bad each time the fridge goes out On the 5th time when the refrigerator went out, it was determined that the fridge was unrepairable....and now begins the ridiculous business practice of this company
After calling Fidelity everyday for weeks straight trying to get a replacement refrigerator, I've have lost all respect and trust with this company YOU DO NOT TREAT PEOPLE LIKE THIS
Fidelity has no integrity and truly does not care about its customers especially the elderly veterans
I started with this company about two years ago and it was going well until I had to use the company for warranty request
I have had several issues starting from last year when the furnace was acting upIt ended up needing replacementThe company ordered wrong part, then wanted to charge $and change extra to "create space" for the ordered furnaceAfter several months of going back and forth about the extra charges they are trying to collect from me, I was giving up and wanted to just get the cash out option of very low price that they are offeringin the process the AC unit starts acting up and called for service request, then follow ups and every time I talk to a customer service repthey have different "notes" that they haveNow they want me to spend another $for the service request that was not resolved and I have to call several times to reach someoneI am working and I cannot keep taking time out of the schedule and keep calling them to be bounced around for answe
I contacted Fidelity Home Warranty about my water heater which is having issuesThey sent out a technician who was in my house for less than a minute, glanced at the water heater and then left saying that he couldn't do anythingI then received a bill for *** which I refuse to pay as I have not received any type of serviceI attempted to call Fidelity to cancel my home warranty and take the $** out of my refund (the home warranty extends to 7/so I am owed the pro rated amount)I have been on hold with Fidelity for over minutes on the phone at this point and they do not respond to my messages sent through their websiteThis is my last resort in attempting to correct this issue
I filed a claim with Fidelity National Home Warranty on 7/because our Washer was leakingThey sent a service person out days later who looked a the unit and said they were not authorized to work on this type of unitI called Fidelity and they said they would send someone else outIt took another week and this person said they it had a few problems and they needed to file a report and let Fidelity decide what to doI did not hear back from Fidelity about what action would take place next, after repeated calls and being on hold for an average of 50minutes per call, I was told they needed to wait for the report to be filedIt took a full week to hear back and upon hearing back they offered the option of a replacement unit of cashThe cash was a fraction of the amount of the cost of the unit but they said that was all they would offer, so I chose to get a replacement unit, however, they had offered the wrong size so I needed to fix that issue with themFinally I agreed to the u
Pool contractor sent by Fidelity Home Warranty to repair a pool pump issue performed an illegal workFidelity Home Warranty was informed within weeks after the installation and said I should deal directly with the pool companyWhen the pool company stopped responding to my inquires, I contacted Fidelity Home Warranty againAfter spending hours on hold, they always say they need to reach out to the pool company and will call me back within hoursThey never call you backYou have to call them and wait another hour on holdI spoke with them times in the last month and they made no effort to resolve the issue
I have an active home warranty contract with Fidelity National Home WarrantyI reported a central air conditioner outage on Tuesday 7/17/per Fidelity's processI paid the $** feeFidelity states that their vendor should call within days to schedule an appointmentWhen there was no contact from the vendor, I followed up with FidelityThey provided me with the vendor phone to call directlyI have called the vendor and left several messages without any response to dateI have also followed up with Fidelity without responseI have called two other HVAC service companies and already have their estimates in hand
My bad experience with this company! My AC went on me on the 14th of May I submitted my paperwork to my technician comes to check on it It took days for them to sent a technician out Every time I called, "NO RECORD" is the key words they used on my communication with them After the technician came out on Saturday, I have to waited to Tuesday to know the status of their approval to continue the fix Tuesday came the "NO RECORD" is used again This time they blame on the AC company for not providing information for them to review the case They were on the phone with the AC company and asked for hours for them to review hours later, the "NO RECORD" is used again Frustrated me but nothing that I can do but waited Call the AC company and they told me paperwork was submitted on Monday as planned So another hours comes and goes(Thursday) "NO RECORD" is used again for the 8th times since the 14th I know that I am going to push around to have my AC fix If you are planning to buy home warranty from any company, think twice You will get the run around Do not wasted your money on them Spent money on your yearly maintain which will help to expand longer life to your AC and save lots of headache and money in the future by dealing with them
My wife and I purchased a home and closed on June 9thThe home purchase included a one year home warranty by Fidelity National Home WarrantyOur AC unit does not work, but our home inspector said it worked when he did the inspection (indicated on the home inspection report and via a supplemental letter we asked him to write)Fidelity National Home Warranty is denying the claim because they say it is a pre-existing condition because the service technician they sent out found leaksClearly, the unit worked during the inspection, but does not work nowFurthermore, even if it was an existing condition, the Terms of Coverage clearly state that unknown pre-existing conditions (i.eissues not found by the home inspector) are covered
We have had a series of really bad experiences with this company They routinely hire low cost, second-rate service personnel that struggle fixing anything We have tried three times to get things fixed through the warranty and they were all a disaster Most recently, a hot water heater went out this summer and they used a local company/plumber to replace it Subsequently (about a month later), we started getting a terrible rotten egg odor in our hot water so we called them and they sent out their plumber The first one said he was in over his head and couldn't fix it and they would sent out someone else Over two weeks passed and the next one told us our new water heater had a bacteria (logically caused by the installation since it happened right after the installation) Instead of standing behind their installers and fixing the problem, we were told bad odors were not covered by the warranty so we would be responsible getting it fixed or replaced It will be over $1,for us to fix it
Business provides appliances repairService work order ***Repair of leaking pool pumpRepair request was denied based on a claim that the foundation that the pump has shifted causing the plumbing to fall apartRepresentative could not provide any evidence that the foundation has shifted or a date for the shiftThe pump has been in place, safe and secure, since I bought the house in No evidence that any foundation shifting is the cause of the pump leakThe pump is more than years old and functioned properly until now
This company knowingly accepted a home warranty on a home that did not have a sewer clean out and then refused to provide service based on the fact that the home did not have a sewer clean out
Fidelity refused to dispatch a Plummer to replace an ejector pump which was improperly installed to incorrect wattage, and as a result burned out the motor
I have been waiting for nearly months to have my heating and air conditioning repaired under Fidelity National Home Warranty with no resolution We have suffered through heat waves with more to come, and have been repeatedly promised that our claim has been expeditedThe vendor they sent us to has poor reviews, and to complicate matters, they have told me that Fidelity Authorization group puts them on hold for hours with no resolution or call back When I call Authorization, I am put on hold with ho piat the other end
We live in *** and our AC broke yesterday, so we filed a claim with FidelityIt's going to be today with temperatures reaching 115+ over the next few daysFidelity assigned us a service contractor that is closed until MondayWe've called times requesting a service contractor opened todayWe've been told everything from the case was escalated to dispatch will call shortly to being hung up on when we requested to speak to a managerThis is the worst customer service we've ever experiencedMeanwhile, we're still waiting for Fidelity to help us and temperatures are rising
*** DECLINED fixing our ac unit in our detached shop's rec room because they state its not under the main foundation of the homeNo where does the contract say detached Garage's or rec rooms are not under the umbrella of the home warranty the contract reads " covered systems and appliances must be located within the main foundation of the home or garage except for exterior well pump, a/c...etc"*** keeps on saying its a guest house to get around the contractI called and tried contacting management but have gotten nowhere besides argument after argument
Iv have to call about warranty issues and *** has failed to help on all three occasionsfirstly our well pump was not working when we first moved in and had no water, we called in a service request and after days of bugging them and no water they finally told me it wasn't covered and I had to find a service tech myselfthey didnt have a problem taking my dollar fee tho and I didnt know they charged me
As is indicated from other people's comments and reviews on Yelp, what this company's policies actually cover is very littleThere are more exceptions, things that they will not cover, than what they will coverI don't know what they pay contractors who come out to tell you what isn't covered, but as the homeowner, you pay the home warranty company for any service related callI had to call them twice in the past year, due to my useless realtor buying me this junk policy, and they basically covered almost nothingI cannot believe that they have a positive review on the Revdex.com site, as their practices are very misleadingWhen they say they cover something, as in electrical or wiring, they don't cover so many aspects, that you cannot really get things fixed
I have just gotten off the line after giving up waiting for someone to answer my call I waited nearly hours We have an active authorization and they have now told us that we have to pay when a 2nd person is required for the service This is not in our contract nor was it on our original sign up document I've *** *** *** previously and they were so good Fidelity National Home Warranty is horrible to do business with...what a disappointmentI would never recommend them
Please read the following letter that I submitted to *** *** *** *** after first speaking with the company and not receiving assistancePlease note that the date on the mailed warranty is April 12, 2018, but, the warranty start date on the contract was October 27,
*** *** *** ***
** *** ***
*** *** ** *** Good Morning,
On March 23, 2018, while both of our air conditioning unit’s ducts were being cleaned, we were shown, by the repairman that both units contained mold and were in urgent need of replacementImmediately, we allowed the repairman to replace both unitsThe invoice for the total cost of the two HV&C unit replacements is attached, below (*** *** *** *** * *** ***.)
We did not receive any explicit information concerning our home warranty specifications (Contract Number: ***) until sometime after the date of April 12, (listed at the bottom of page 1, in an attachment which is included belo
I called in two electrical claimsThe first on 7/3/and the second on 7/7/The first call was to repair the light on a fan and the second was to fix a security panelFidelity contracted with *** Electric, the third party servicer and I was told since I called in the second claim, it would be treated as an "add-on" by both *** Electric and Fidelity so I would only have to pay one deductible of $instead of two*** sent an electrician on 7/to resolve both issuesThey said the security panel is low voltage and not covered by FidelityAnd in the process of repairing the light on the fan, the electrician broke the fanHe disconnected the receiver in the fan and connected the power directly for the light and fan - it worked for the light but the fan stopped workingHe took the receiver with him to get authorization from the warranty company to replace it, which was deniedAnd contrary to what I was told, they treated the single visit as two and now Fidelity is bill
I AM SO DISAPPOINTED; I READ EVERY REVIEW AND EVERYTHING THAT HAS HAPPENED TO ALL THESE PEOPLE, HAS HAPPENED TO ME THE A+ REVIEW SHOULD BE DROPPED TO AN F-
I am a service member and my family has been with Fidelity for 8+ years My parents are elderly and are also veteransSo integrity is extremely important for our family Their refrigerator went out different times in the past months Thats their medicine and food going bad each time the fridge goes out On the 5th time when the refrigerator went out, it was determined that the fridge was unrepairable....and now begins the ridiculous business practice of this company
After calling Fidelity everyday for weeks straight trying to get a replacement refrigerator, I've have lost all respect and trust with this company YOU DO NOT TREAT PEOPLE LIKE THIS
Fidelity has no integrity and truly does not care about its customers especially the elderly veterans
I started with this company about two years ago and it was going well until I had to use the company for warranty request
I have had several issues starting from last year when the furnace was acting upIt ended up needing replacementThe company ordered wrong part, then wanted to charge $and change extra to "create space" for the ordered furnaceAfter several months of going back and forth about the extra charges they are trying to collect from me, I was giving up and wanted to just get the cash out option of very low price that they are offeringin the process the AC unit starts acting up and called for service request, then follow ups and every time I talk to a customer service repthey have different "notes" that they haveNow they want me to spend another $for the service request that was not resolved and I have to call several times to reach someoneI am working and I cannot keep taking time out of the schedule and keep calling them to be bounced around for answe
I contacted Fidelity Home Warranty about my water heater which is having issuesThey sent out a technician who was in my house for less than a minute, glanced at the water heater and then left saying that he couldn't do anythingI then received a bill for *** which I refuse to pay as I have not received any type of serviceI attempted to call Fidelity to cancel my home warranty and take the $** out of my refund (the home warranty extends to 7/so I am owed the pro rated amount)I have been on hold with Fidelity for over minutes on the phone at this point and they do not respond to my messages sent through their websiteThis is my last resort in attempting to correct this issue
I filed a claim with Fidelity National Home Warranty on 7/because our Washer was leakingThey sent a service person out days later who looked a the unit and said they were not authorized to work on this type of unitI called Fidelity and they said they would send someone else outIt took another week and this person said they it had a few problems and they needed to file a report and let Fidelity decide what to doI did not hear back from Fidelity about what action would take place next, after repeated calls and being on hold for an average of 50minutes per call, I was told they needed to wait for the report to be filedIt took a full week to hear back and upon hearing back they offered the option of a replacement unit of cashThe cash was a fraction of the amount of the cost of the unit but they said that was all they would offer, so I chose to get a replacement unit, however, they had offered the wrong size so I needed to fix that issue with themFinally I agreed to the u
Pool contractor sent by Fidelity Home Warranty to repair a pool pump issue performed an illegal workFidelity Home Warranty was informed within weeks after the installation and said I should deal directly with the pool companyWhen the pool company stopped responding to my inquires, I contacted Fidelity Home Warranty againAfter spending hours on hold, they always say they need to reach out to the pool company and will call me back within hoursThey never call you backYou have to call them and wait another hour on holdI spoke with them times in the last month and they made no effort to resolve the issue