When we purchased our house we went to Fidelity National Home Warranty for a Home WarrantyWe had our *** water heater go out When we called we told them only a certified tech is allowed to work on the deviceThey charged us *** to have a non-cert plumber to come out to say he could not work on it because he is not certifiedWe are without hot water and have been since SaturdayFidelity is not acting in good faith but rather dragging feet on getting our water heater fixed or replacedif they send a tech that is not certified they are putting our family and community in dangerI am trying again 3rd time to escalate but they do not want to hear this at Fidelity
I want to start by saying that *** from the *** office has tried to help meThe authorization department for Fidelity, however, has treated me with disrespect every time I have contacted themI have tried to explain my situation every time I have called and every time I am told the same thing- that my ac is missing a drier filter and they have denied my claim- twiceThe original ac company that was sent out was not very experienced- they opened my ac unit and fixed a capacitor but didn’t tell me there wasn’t a filter drierIt broke within hours and when they returned, they said there was no filter drier and fidelity denied it so nothing was fixedI didn’t even know what a filter drier was- so I started doing researchI called several certified technicians and researched information online- all of which was shared with Fidelity- that older units like mine did not always have them installed- and *** got them to send a new fantastic ac company outThey recommended a new
Each time I speak with a representative, it is an awful serviceThey are rude, disrespectful, and puts you back to the call que right away without asking for your permission when you ask to speak with somebody else or a managerMind you the hold time to speak with a rephas always been long in my experienceRepresentatives are not customer service focused; rather, they are business driven, not willing to resolve an issue, and always stressed on what they CANNOT doI had to call them several times for a single service requestThis single service request as of now is STILL NOT RESOLVED and I feel the need to report them here now for other consumers to help them decide NOT TO PURCHASE ANY SERVICE from this company
I have been a customer of this company for over a yearThis was contract was purchased when we bough our home May of and renewed in June We have never filed a claim or utilized their services up until recently, which is why we are filing the complaintWhen we renewed the contact, I was upsold to include the refrigerator upgrade which was more moneyThe sales rep *** *** advised and assured me that the renewal would cover my main fridge in addition to othersI spoke to*** on multiple occasions from May- June, she called me at least times in hope to convenience me to renew my contractMy husband and I were hesitant because we never used it in the past and did not want to spend $on the renewalDuring*** multiple sales calls she mentioned that my main built in GE fridge was years, and not having warranty was a huge riskI asked if the age of the fridge mattered and she made it very clear there was no age clause in the contractAlso during those calls she as
This is a company that sent a service call company twice to my home ( STEINOCHER HEATING AND AIR) which did not remedy my appliance issues and I still have to pay a service fee to have two appliances with NO solution made to fix themI have paid into an ENHANCED plan as a new home owner thinking I would be protect from mishaps and break downs, that plan cost me close to for just one year of coverageSo far ALL I have had was FRUSTRATIONI received a call in regards to one of my appliances from fidelity and I got was and extremely RUDE Representative telling me because of the write up from the service call, my appliance could and will not be fixedWhat is the point of paying $a year plus a SERVICE CALL FEE to be told YOU WILL NOT BE HELP IR YOUR ISSUE FIXED
First of all as I'm writing this review still on holdJust FYI this is with this company and then you get placed on hold for even longer while they are checking up on what ever it isTwo days ago I was on hold to put a claim in and when they answered they hung up on me then waited another minutes, I was on the phone for a total of almost hoursThen they send a shady and lazy guy that acted like he did not want to come into work todayTells my husband that he has to call to see if this thing with the AC is covered and says it's going to be a wait that we can cut him a check for $*** to patch it up but if not he has to go my husband of course says no we paid our $** deductible and no work was doneSo as I write this please really take these complaints seriouslyReally do your homework and look at ratings and complaintsAlso look at what they really coverThey may say they cover AC but it really is just the AC unit itself for the most part is what we've been toldI'm off the phone and nothing was taken care of he said he will call dispatch to send someone else outThat was it! The worst home warranty company we have hadThey clearly get a F- if I could give them a no star I would
AC went out on 7/3/after multiple min holds and being hung up they finally said we will send the next available techThat tech comes out 7/The inside home temp was degrees and blowing degrees out the vents which the recorded and verbally said we will be back to replace the coilI followed up the next day going thru the same long waits only to have them reply the techs didn't turn in the paper workThen I followed u again with them for them to say they techs reported nothing was wrongNow Im battling *** with the authorization department who wants to send out another tech that wont be out until 7/After blaming me for the high call volume he continued to slander the outside company that is going to come out tomorrow and repair the AC
I purchased my home on 3/7/and decided to purchase a home warranty plan through this companyA total of $was paid for the contractOn 3/27/18, I had an issue with the plumbing in my spare bathroomI submitted a service request for repairs and this company sent out a plumber days laterI was told the repair could not be covered under my warranty due to it being a pre-existing conditionI explained there was no way I would have known this was a pre-existing conditionI further explained there was no way I would have known it was a pre-existing condition due to it being behind the wallI also informed them it was not noted in the inspection report conducted prior to the purchase of the homeThey asked me to upload the report and further review would be conductedI uploaded on 3/30/and as of 4/4/I have not heard a response from them as to a resolutionOn 4/4/I signed into my account online to check status of my request and it states the warranty had been cancell
Concerning Fidelity National Home Warranty purchased for new houseNegative review * * *** was sent out to fix an upstairs leak on or around 8/22/An amount was agreed to on the phone with Fidelity to close the ticketAbout a week and a half or two weeks after cashing the check, Fidelity wanted to recover some of that moneyThey did not want to stand behind their claims person that handled the claimDishwasher repairFidelity sent out a technicianA fuse was blown and a power surge was blamedThe fuse was replacedThe repair guy was rude to usAbout a day later it went out againAnother more qualified tech from Sears came out after repeated phone calls to Fidelity and replaced the wiring that caused the fuse to blowIt has not had a problem since 8/29/Fidelity tried to get out cheaplyStand alone spaThe first tech that came out did not know how to work on itHe only turned it off from power supplyTwo weeks later after many phone calls to Fidelity,
On Tuesday 6/6/I called Fidelity National Home Warranty because I had water spewing from my air conditionerI turned the unit off and waited for the repairman they dispatched to arrive on Wednesday 6/7/The technician came and he checked the pipe to ensure there was no blockage and that was all he didHe said it should flow properly and he leftLater that evening, water was spewing from the unit again and this time it was also overflowing from the condensation pipe that leads outsideI called the technician back over and he said the condensation pipe leading outside was the problem because the water was backing up into the unitThat did not make a lot of sense to me considering the distance from the unit to the main condensation pipeHe suggested I get a plumber so I called Fidelity and they dispatched a plumberThe plumbing company did not agree that the problem was coming from the main pipe, but for safe measures they reconstructed the condensation pipe line to ensure th
I made a claim on my home warranty policy (***) they told me someone would contact me to replace a faulty sump pump under our houseDuring this time they cashed my $** fee for serviceTwo weeks went by and somebody finally got in touch with meThis person came to my home, took one look at the sump pump and said they didn't do the work and leftI called back Fidelity the next day to request service again and again they assured me a technician would be in contactTwo more weeks have gone by and there has been nothingI called them back today to request a full refund for my service fee of $**I first talked to customer service who referred me to sales who then referred me to authorizationsEach person I talked to wanted a full explanation of my storyAfter explaining myself three different times to three different people, I was told they needed to contact the original person who came to my home to ask what their side of the story was and that only after hearing both sides then
Every single time I need to use their services it is a painful experienceThe latest is that I had a full sewer stoppage and they were not able to find an emergency plumberThey then authorized me to find my own plumberI scrambled and found someone (at this point I had already clocked hours on the phone with them)Once the estimate was done and the plumber was already working, they said, great you have someone that could come on a Sunday, but we only pay our rate, good luckI am now stuck with the majority of that bill
This company has consistently created more problems (and COSTS) than they've prevented:
Instance #1: A refrigerator tech came out on 6/1/to fix an ice build-upWhile the ice buiwas removed, the technician broke our ice maker in the processThey needed to send out two different techs for a total of THREE TIMES before the issue was fixed 7/17/- OVER A MONTH LATERBest part? I needed to pay for the replacement part(s) that the first tech broke
Instance #2: We submitted a work order request on 7/20/to replace a leaking AC unitSince the leak had the potential to damage our wood floors, I immediately follup with them after submitting the request to request that an expedited emergency request go through as they stated the vendor couldn't come out until 7/24/We had a 6-month old baby and it was over degrees so we couldn't keep the AC offFidelty called me on 7/22/(Saturday) to state that they couldn't get someone out on the weekend, and I stated tha
We purchased a home on Feb 28,Our AC unit went out about months after buying our homeWe went through our home owners insurance fidelityThey quickly denied us a new unit long story short after fighting it they over turned the denial and agreed to get us a new unit with the condition of us paying for the labor cost which was about *** out of pocketWe were not happy about it but desprate and paid for itWell months after the new unit got installed it went out on usWe contacted fidelity paid our ** dollar fee for someone to come out to tell us it is no longer workingThe compressor and the coil went bad! August is the day our AC unit went out it is now Oct and we have been out of our home (my husband,I and ourchildren) we keep getting the run around and nothing is getting doneWe feel like we have been slapped in the face by fidelity and forgotten aboutWe desperately want our AC unit fixed and want to be back homeWe are to the point where we are
Place a request for fixing one of the cooktop burnerIt took more than weeks before they send a person to fix itThe person they sent was in-efficient and left the place leaving all other burners brokenTried calling Fidelity but they turned down me, mentioning they cannot do anythingWill get back once we get a reportI am not renewing the contract with this company anymore
I closed on a home in Tucson a couple weeks ago, choosing Fidelity over others that I'd had poor experiences with My real estate agent recommended Fidelity Tonight is our first freezing temp night, so I turned on my heat some hours ago to discover it wasn't working I've been back-n-forth with Fidelity to hear that (although it's 'expedited') I should hear from someone within hours * *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** * *** *** *** ** *** *** *** *** *** *** * * * *** *** *** *** * *** *** *** *** ** *** *** *** *** ** ** *** *** *** *** ** * *** *** *** *** * * *
Over the past four months I have been attempting to have my oven repaired as part of our home warranty contractAfter several technicians atttempted repair, eventually Sears certified that the oven was beyond repair and requested replacementFidelity National Home Warranty's Authorizations department say they have approved the replacement and moved the work order to the purchasing departmentEvery time I call for a resolution, I am hung up on while on hold after lengthy delays and not called back despite asking for this if disconnectedI need assistance to enforce my contract with Fidelity and assistance improving customer service
Every time I have contacted this company, I have had an issue with the contractors they useThe electrician left garbage in the house,the A/C guy walked in looked at my unit and stated he didn't repair them, then they suspended by contract for work not covered or performedThe plumber came out and did half the job then reported incorrectly that the other half of the job had rust so the company denied the repair which is a safety issueEvery time I have called them, they tell me something else isn't coveredThe contractors they use are absolutely horribleThey suspended my contract for non-payment on the plumbing issue on 12/when I didn't find out from them until 1/2/that the other half of the job was deniedI had made several phone calls to them from the beginning of December to find out why the job had not been completed and they stated the plumber had not submitted the paperwork to complete the jobMeanwhile suspending my contract without notification of the job being de
My house's main line clogged on April 16, I called Fidelity warranty and got someone fixed the problemOn April 29, a Sunday, the problem occurred againI called Fidelity and the customer service told me that he would find a plumber on that day and I should not worry about the fee since it occurred again within two weeksThe plumber called me in the afternoonHowever, he told me he could not come on SundayHe could only come on MondaySince the water flowed outside my bathroom and damaged my carpet, I cannot let it alone until MondayI turned off water in my whole house and added some chemicals into the toiletI did see water flow on the groud after thatHowever, I was not sure whether it was because the problem got addressed or it was simply because I turned off the waterWe did not turn on the water until the plumber came on MondayIt is still the same plumber came on April He found no problem and leftHe told us since he did nothing, he did think there would be
When we purchased our house we went to Fidelity National Home Warranty for a Home WarrantyWe had our *** water heater go out When we called we told them only a certified tech is allowed to work on the deviceThey charged us *** to have a non-cert plumber to come out to say he could not work on it because he is not certifiedWe are without hot water and have been since SaturdayFidelity is not acting in good faith but rather dragging feet on getting our water heater fixed or replacedif they send a tech that is not certified they are putting our family and community in dangerI am trying again 3rd time to escalate but they do not want to hear this at Fidelity
I want to start by saying that *** from the *** office has tried to help meThe authorization department for Fidelity, however, has treated me with disrespect every time I have contacted themI have tried to explain my situation every time I have called and every time I am told the same thing- that my ac is missing a drier filter and they have denied my claim- twiceThe original ac company that was sent out was not very experienced- they opened my ac unit and fixed a capacitor but didn’t tell me there wasn’t a filter drierIt broke within hours and when they returned, they said there was no filter drier and fidelity denied it so nothing was fixedI didn’t even know what a filter drier was- so I started doing researchI called several certified technicians and researched information online- all of which was shared with Fidelity- that older units like mine did not always have them installed- and *** got them to send a new fantastic ac company outThey recommended a new
Each time I speak with a representative, it is an awful serviceThey are rude, disrespectful, and puts you back to the call que right away without asking for your permission when you ask to speak with somebody else or a managerMind you the hold time to speak with a rephas always been long in my experienceRepresentatives are not customer service focused; rather, they are business driven, not willing to resolve an issue, and always stressed on what they CANNOT doI had to call them several times for a single service requestThis single service request as of now is STILL NOT RESOLVED and I feel the need to report them here now for other consumers to help them decide NOT TO PURCHASE ANY SERVICE from this company
I have been a customer of this company for over a yearThis was contract was purchased when we bough our home May of and renewed in June We have never filed a claim or utilized their services up until recently, which is why we are filing the complaintWhen we renewed the contact, I was upsold to include the refrigerator upgrade which was more moneyThe sales rep *** *** advised and assured me that the renewal would cover my main fridge in addition to othersI spoke to*** on multiple occasions from May- June, she called me at least times in hope to convenience me to renew my contractMy husband and I were hesitant because we never used it in the past and did not want to spend $on the renewalDuring*** multiple sales calls she mentioned that my main built in GE fridge was years, and not having warranty was a huge riskI asked if the age of the fridge mattered and she made it very clear there was no age clause in the contractAlso during those calls she as
This is a company that sent a service call company twice to my home ( STEINOCHER HEATING AND AIR) which did not remedy my appliance issues and I still have to pay a service fee to have two appliances with NO solution made to fix themI have paid into an ENHANCED plan as a new home owner thinking I would be protect from mishaps and break downs, that plan cost me close to for just one year of coverageSo far ALL I have had was FRUSTRATIONI received a call in regards to one of my appliances from fidelity and I got was and extremely RUDE Representative telling me because of the write up from the service call, my appliance could and will not be fixedWhat is the point of paying $a year plus a SERVICE CALL FEE to be told YOU WILL NOT BE HELP IR YOUR ISSUE FIXED
First of all as I'm writing this review still on holdJust FYI this is with this company and then you get placed on hold for even longer while they are checking up on what ever it isTwo days ago I was on hold to put a claim in and when they answered they hung up on me then waited another minutes, I was on the phone for a total of almost hoursThen they send a shady and lazy guy that acted like he did not want to come into work todayTells my husband that he has to call to see if this thing with the AC is covered and says it's going to be a wait that we can cut him a check for $*** to patch it up but if not he has to go my husband of course says no we paid our $** deductible and no work was doneSo as I write this please really take these complaints seriouslyReally do your homework and look at ratings and complaintsAlso look at what they really coverThey may say they cover AC but it really is just the AC unit itself for the most part is what we've been toldI'm off the phone and nothing was taken care of he said he will call dispatch to send someone else outThat was it! The worst home warranty company we have hadThey clearly get a F- if I could give them a no star I would
AC went out on 7/3/after multiple min holds and being hung up they finally said we will send the next available techThat tech comes out 7/The inside home temp was degrees and blowing degrees out the vents which the recorded and verbally said we will be back to replace the coilI followed up the next day going thru the same long waits only to have them reply the techs didn't turn in the paper workThen I followed u again with them for them to say they techs reported nothing was wrongNow Im battling *** with the authorization department who wants to send out another tech that wont be out until 7/After blaming me for the high call volume he continued to slander the outside company that is going to come out tomorrow and repair the AC
I purchased my home on 3/7/and decided to purchase a home warranty plan through this companyA total of $was paid for the contractOn 3/27/18, I had an issue with the plumbing in my spare bathroomI submitted a service request for repairs and this company sent out a plumber days laterI was told the repair could not be covered under my warranty due to it being a pre-existing conditionI explained there was no way I would have known this was a pre-existing conditionI further explained there was no way I would have known it was a pre-existing condition due to it being behind the wallI also informed them it was not noted in the inspection report conducted prior to the purchase of the homeThey asked me to upload the report and further review would be conductedI uploaded on 3/30/and as of 4/4/I have not heard a response from them as to a resolutionOn 4/4/I signed into my account online to check status of my request and it states the warranty had been cancell
Concerning Fidelity National Home Warranty purchased for new houseNegative review * * *** was sent out to fix an upstairs leak on or around 8/22/An amount was agreed to on the phone with Fidelity to close the ticketAbout a week and a half or two weeks after cashing the check, Fidelity wanted to recover some of that moneyThey did not want to stand behind their claims person that handled the claimDishwasher repairFidelity sent out a technicianA fuse was blown and a power surge was blamedThe fuse was replacedThe repair guy was rude to usAbout a day later it went out againAnother more qualified tech from Sears came out after repeated phone calls to Fidelity and replaced the wiring that caused the fuse to blowIt has not had a problem since 8/29/Fidelity tried to get out cheaplyStand alone spaThe first tech that came out did not know how to work on itHe only turned it off from power supplyTwo weeks later after many phone calls to Fidelity,
Very poor servicedays and waiting for air-condition services when it is degreesAll because fidentity was not able to dispatch service company properly
On Tuesday 6/6/I called Fidelity National Home Warranty because I had water spewing from my air conditionerI turned the unit off and waited for the repairman they dispatched to arrive on Wednesday 6/7/The technician came and he checked the pipe to ensure there was no blockage and that was all he didHe said it should flow properly and he leftLater that evening, water was spewing from the unit again and this time it was also overflowing from the condensation pipe that leads outsideI called the technician back over and he said the condensation pipe leading outside was the problem because the water was backing up into the unitThat did not make a lot of sense to me considering the distance from the unit to the main condensation pipeHe suggested I get a plumber so I called Fidelity and they dispatched a plumberThe plumbing company did not agree that the problem was coming from the main pipe, but for safe measures they reconstructed the condensation pipe line to ensure th
I made a claim on my home warranty policy (***) they told me someone would contact me to replace a faulty sump pump under our houseDuring this time they cashed my $** fee for serviceTwo weeks went by and somebody finally got in touch with meThis person came to my home, took one look at the sump pump and said they didn't do the work and leftI called back Fidelity the next day to request service again and again they assured me a technician would be in contactTwo more weeks have gone by and there has been nothingI called them back today to request a full refund for my service fee of $**I first talked to customer service who referred me to sales who then referred me to authorizationsEach person I talked to wanted a full explanation of my storyAfter explaining myself three different times to three different people, I was told they needed to contact the original person who came to my home to ask what their side of the story was and that only after hearing both sides then
Every single time I need to use their services it is a painful experienceThe latest is that I had a full sewer stoppage and they were not able to find an emergency plumberThey then authorized me to find my own plumberI scrambled and found someone (at this point I had already clocked hours on the phone with them)Once the estimate was done and the plumber was already working, they said, great you have someone that could come on a Sunday, but we only pay our rate, good luckI am now stuck with the majority of that bill
This company has consistently created more problems (and COSTS) than they've prevented:
Instance #1: A refrigerator tech came out on 6/1/to fix an ice build-upWhile the ice buiwas removed, the technician broke our ice maker in the processThey needed to send out two different techs for a total of THREE TIMES before the issue was fixed 7/17/- OVER A MONTH LATERBest part? I needed to pay for the replacement part(s) that the first tech broke
Instance #2: We submitted a work order request on 7/20/to replace a leaking AC unitSince the leak had the potential to damage our wood floors, I immediately follup with them after submitting the request to request that an expedited emergency request go through as they stated the vendor couldn't come out until 7/24/We had a 6-month old baby and it was over degrees so we couldn't keep the AC offFidelty called me on 7/22/(Saturday) to state that they couldn't get someone out on the weekend, and I stated tha
We purchased a home on Feb 28,Our AC unit went out about months after buying our homeWe went through our home owners insurance fidelityThey quickly denied us a new unit long story short after fighting it they over turned the denial and agreed to get us a new unit with the condition of us paying for the labor cost which was about *** out of pocketWe were not happy about it but desprate and paid for itWell months after the new unit got installed it went out on usWe contacted fidelity paid our ** dollar fee for someone to come out to tell us it is no longer workingThe compressor and the coil went bad! August is the day our AC unit went out it is now Oct and we have been out of our home (my husband,I and ourchildren) we keep getting the run around and nothing is getting doneWe feel like we have been slapped in the face by fidelity and forgotten aboutWe desperately want our AC unit fixed and want to be back homeWe are to the point where we are
Place a request for fixing one of the cooktop burnerIt took more than weeks before they send a person to fix itThe person they sent was in-efficient and left the place leaving all other burners brokenTried calling Fidelity but they turned down me, mentioning they cannot do anythingWill get back once we get a reportI am not renewing the contract with this company anymore
I closed on a home in Tucson a couple weeks ago, choosing Fidelity over others that I'd had poor experiences with My real estate agent recommended Fidelity Tonight is our first freezing temp night, so I turned on my heat some hours ago to discover it wasn't working I've been back-n-forth with Fidelity to hear that (although it's 'expedited') I should hear from someone within hours * *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** * *** *** *** ** *** *** *** *** *** *** * * * *** *** *** *** * *** *** *** *** ** *** *** *** *** ** ** *** *** *** *** ** * *** *** *** *** * * *
Over the past four months I have been attempting to have my oven repaired as part of our home warranty contractAfter several technicians atttempted repair, eventually Sears certified that the oven was beyond repair and requested replacementFidelity National Home Warranty's Authorizations department say they have approved the replacement and moved the work order to the purchasing departmentEvery time I call for a resolution, I am hung up on while on hold after lengthy delays and not called back despite asking for this if disconnectedI need assistance to enforce my contract with Fidelity and assistance improving customer service
Every time I have contacted this company, I have had an issue with the contractors they useThe electrician left garbage in the house,the A/C guy walked in looked at my unit and stated he didn't repair them, then they suspended by contract for work not covered or performedThe plumber came out and did half the job then reported incorrectly that the other half of the job had rust so the company denied the repair which is a safety issueEvery time I have called them, they tell me something else isn't coveredThe contractors they use are absolutely horribleThey suspended my contract for non-payment on the plumbing issue on 12/when I didn't find out from them until 1/2/that the other half of the job was deniedI had made several phone calls to them from the beginning of December to find out why the job had not been completed and they stated the plumber had not submitted the paperwork to complete the jobMeanwhile suspending my contract without notification of the job being de
My house's main line clogged on April 16, I called Fidelity warranty and got someone fixed the problemOn April 29, a Sunday, the problem occurred againI called Fidelity and the customer service told me that he would find a plumber on that day and I should not worry about the fee since it occurred again within two weeksThe plumber called me in the afternoonHowever, he told me he could not come on SundayHe could only come on MondaySince the water flowed outside my bathroom and damaged my carpet, I cannot let it alone until MondayI turned off water in my whole house and added some chemicals into the toiletI did see water flow on the groud after thatHowever, I was not sure whether it was because the problem got addressed or it was simply because I turned off the waterWe did not turn on the water until the plumber came on MondayIt is still the same plumber came on April He found no problem and leftHe told us since he did nothing, he did think there would be