I have had fidelity for years This morning I woke up to an act unit not working *** the person answering there phone is not a professional at all Horrible customer service Why even bother answering the phone We are having excessive heat warning in Vegas today and he was like ah well deal with it So I have called a tech my self as they are such a great company wheThey take your money and don't want to service your under an emergency Once again they should just not even answer the phone I guess it's ok to leave your contracted customers high and dry!!!!! Thanks for nothing!! And for *** he is as low as they go!
*** warranty is only partially covering the cost of a non functioning water heaterthe contracted plumbing company that they use told us they determined the pricing of everything in the repair so they have no quote input at allthey say modifications need to happen that our out of our control and we owe over dollars in non covered itemsthey say the home warranty is not covering the whole repairmy wife called and they said they were covering the repair and later was told they were not covering it all by the 3rd party plumbing companyI spoke to a supervisor that was compassionate and unhelpful with the issuetold me she does not have any leadership to talk to to resolve the issue that are above her as the end user of the warranty not having a whole repair covered in an emergency is a hardship that creates issues that are not needed, all I am asking is that they do the right thing and cover my repair like a home warranty should
Bought a new home and moved in 6-28-Air conditioner stopped working 7-8-I filed a claim with Fidelity 7-10-They sent a Tech out 7-12-He determined that the compressor and wiring need to be replacedThe following Monday I call Fidelity and stayed on hold for hours to find out that they are denying my claimThey said because it was under days (clearly it is not) and the Tech couldn't determine if the condition was pre-existing or notI told *** that we had proof that it was working when we had the inspection done and prior records from the service contractShe said I could contest it and sent the link to fill out and attach documents of proofI supplied a letter from the Service contract of the Previous owner showing it was serviced and was in good working order June of I also have my home inspection that shows it was in good working orderI also sent an email to their customer service department with my claim number and asked them for a contact numb
Open up service request 12/20/with Fidelity National Home Warrantyreceive call from * * *** to come out to diagnose what was actually going on with the washer technician has photos and description as to what was wrong with the unit* * *** comes back to my home on January 12, with ONLY half of the parts to see if what was sent if that works.UNFORTUNATELY the technician needed other parts from first request to finish the initial order from the first requestNow the technician has to go back and ORDER parts that was requested from the first diagnosis from 12/20/This will have gone on for a month that I have been without a washerWarranty number *** and a $*** fee for service claimAnd still having to wait a Month words travel
We have been FHW customers since 2008, always having two homes at one time covered by them They were a good company until a couple years ago when they bought out the competitionThey now claim they are the largest home warranty coin CA and claim that means they have more vendors to serve the customer In years past, I would call them and be able to speak to a human being That is not the norm now It is very difficult to get a real person on the phone to get things movingI write this review on 9/11/and we have been without AC since 8/4/ We live in the valley and we have had weeks of record triple digit days! The only reason our will be installed this week is because I have been the go-between with the vendor and company and had to get ugly with both of them No one likes having to do that and that's not how they used to treat their customers Both sides dropped the ball more than once and no one kept me in the loop Yes, they will buy and install a new AC; however, we will need to pay over $in additional costs to convert to our HVAC, city permit, etcThey used to be good I am now shopping for a new home warranty company Very sadThey are simply not performing well after a big expansionI can no longer recommend themThey are failing in customer service I shared with a Supervisor that I am shopping for a new home warranty company because of this AC claim and he didn't even try to talk me into staying with them!
Fidelity National Warranty company placed us in contact with ** *** in order to have them fixed our broken dryer** *** send *** to repair the unit, and *** fixed the problem with the dryer not working*** had to make two trips to get the unit working properly, and after each trip he claimed the unit was operationalThat was true about the second trip, partially, as the dryer now squeaks as it driesWe called *** a third time to deal with the squeak, and with the dryer cover that he broke doing the repairs*** claims that since the dryer is drying, it is none of his concern that the unit squeaks or that he broke the dryer “a cosmetic problem, he says, and not his business, he says”“Fidelity National’, on the other hand, says that “they vouch for their contractors, but are not responsable if they break anythingI would strongly advice about staying away from ** ***At the same time, I would strongly advice people to stay away from Fidelity Na
A company with the most horrible customer serviceIt is just a scam to dupe peopleStay away from themI was facing problems with my air conditionerThey were quick to get the $** deductable and sent someone for initial diagnosisThese contractors could not figure out the problem and the company then told me to go out of networkThe out of network service providers diagnosed the problem with the systemThe compressor had gone bad and it also burst outAfter multiple calls with the company and on providing documentation, itemized labor and equipment charges they tell me that they will send out their own technician again since they work with these kind of HVAC units and they were not sure why the first technician could not figure out the problemThe new technicians come and diagnose the problem and they tell me they will repair the system but the ideal solution should have been to replace itOn contacting the technicians and asking them the ETA of the repairs they tell me that they cannot reach the company and they are not able to bill out for the repairsThe agents who work for this warranty company are so unreachableYou will never talk to a single agent and each time you call them you will have to narrate the entire storyThey have ridiculously long wait timesEvery time I have to wait over 45mins on averageAfter the agent comes on line they make you hold more to check on your case statusAny time of the day you calla automated voice will say HIGH CALL VOLUMES AT THIS TIMEThis is *** every timeThey have purposefully made the system to be unreachableIts been over months and I still don't have an ETA over when my AC will start working againWe did not do our research in buying home warranty and just took what our agent gave usI hope no one has to go through them again
I have an active insurance with Fidelity National Home WarrantyMy washer started leakingI called for service and was charged $A technician was sentHe spent minutes at my place, looked at the washer and stated it was fine despite the puddle on the floor and the container under washer filled with water from the leakHe stated to file another request for service if the washer continues leakingI used the washer next day, it leaked even moreI called Fidelity National Home Warranty back and requested someone to come and fix the leakThe representative was rude and stated he cannot promise anythingHe than put me on a minutes long hold! The call dropped for no reason without anyone answeringI called back and was again put on a long holdNeedless to say, as a single working mother of two small kids, I am very disappointed at the treatment I received from the companyThe washer was obviously leaking with all of the signs of leaksI am not able to get help I contrac
Called to get my microwave repaired over a month agoThe first company did not repair after a couple weeks so they had a new company come outThat was on Dec 12thHave not heard anything from them since they came on the 12th and my microwave is still broken
Our oven continues to go outFor the past two years, a year each with two companies, we have had issues with the home owners insuranceThe previous home owners insurance co was here three times with the current home owners here twiceEach time, we're told the same thing: We'll find the part and replace itOur logic tells us if we pay $** each visit to call them to fix it, it should be fixedYet somehow we continue paying $** for each visit to fix something should have technically been "fixed." This brings us to a week before Christmas in We have four children, guests coming and a ham plus turkey to cook without a stove and the best our home owners insurance can do is to "investigate" the part even AFTER being told by the last mechanic that came less than a week ago that the part was no longer available and we should get a new ovenThis is from the mechanic the home owners ins sentNot our own mechanic(We don't even have our own mechanic.) We keep asking for something to
To whom it may concernEVEN THOUGH AFTER READING THE FINE PRINT in this company’s contract (I have been a Fidelity National customer for years), I find it very unacceptable that because I sold my home to move closer to my daughter, any service calls I placed during the last year are not covered(!!!!), plus I am charged a $** cancellation feeThis is very unfair and misleading coverage and if there is anyone out there who can guide me as to how to get back the $*** they are refusing to reimburse for my Aug service call (beyond the $*** I already paid as owner of the property), I would deeply appreciate your helpI will never pay for their services again, and advise others not to
My central AC compressor went bad & need replacementTheir technician came inFidelity denied the claim because technician found rust on the compressor(outdoor unit), claiming the sprinkler rust out the unitHowever there is not active sprinkler around(we use drip system)The technicians complaint about how little the home warranty paid to replace the unit and hopefully they don't get assigned the jobSo they provide the unfavorable opinion on this caseI researched the topic on the webAccording to *** ** ***, AC unit only last 15~yearsMine is years oldBreak down at this time is normalAlso I research the reasons compressors go bad on the webRust was never one of the reasonIt's considered processFidelity denied my claim for bogus reason with biased opinion! Please kindly help me!! claim number *** and ***The person who denied the claim is called ***(manager), she refused to give me her complete name or company ID
March 9, I double paid $for a services charge feepaid by credit cardI call the customer service dept
March 9, I double paid $for a services charge feepaid by credit cardI call the customer service dept timesissues ever got handled
We are now going on day with no hot waterWe initially contacted Fidelity first thing in the morning Wednesday, April 11thOn Thursday April 12th my husband called them again to check on the status as we had heard nothingThey said it was put on hold because they needed some paperwork from us showing a receipt from a previous repair on the water heater that they did not coverWe immediately submitted the invoice and called to verify they had received itOn Friday, April 13th we called again to check on the status of our claim since once again we had received no communicationThey then informed us that they could not approve our claim since there was no spot on the invoice that clearly said the word “paid” even though it had the amount listed along with a discription of the work performed and a signatureIt was there contractor that we used and they should have called that contractor to verify if they had any questions as we can not be held responsible for how they write up the
In December we contacted Fidelity National Home Warranty to request a service contractor to come to our home to address a previously serviced issueFidelity contacted *** *** to handle the service call but my husband spoke with *** *** BEFORE they ever came out and the result was a conversation with Snappy about this being a previous service issue that was already covered under the product (a faucet in our kitchen sink) warranty and NO SERVICE CALL was made to our homeFidelity continues to bill us for a $** service charge despite my repeated attempts to reach them to have them correct their billing to reflect that no service call was made to our homeI have emailed as well1/16/called and left message 1/16/emailed 1/17/called and left message 2/16/called and left message 2/16/emailed I have also attempted to contact *** *** to have them contact Fidelity to let them know they never came out for a service call to our home and we should not
My garage door would not open because the cable was brokenThe door was about to come off the track because the wheels that run on the tracks were coming offThe only way to put the garage door back into the tracks so it would not come off the tracks was to cut the cable on the other side, so both sides would come downThat happened after 6pm at night and it was already dark outsideAfter we cut the cable on the other side, then we were able to save the garage door by putting it back on the track and able to close it for the nightThe same night I made an online request for the Insurance Company to fix the cable on the doorThey sent a technician who noticed I cut the cableI explained to him what happened and that I had to do it to put the door back on the track or it would fall offThe insurance company did not care for what I said and denied the claim saying that it was "unusual wear and tear"I tried to explain to the insurance attendant at claims (Jenifer) that the door w
I bought my house in September 2017, the dishwasher started leaking and ruin my whole kitchen floorI reached out to the home warranty and they wouldn’t cover the floorsThen they had a company come out that said we abused the yr old dishwasher and they weren’t going to cover itI asked for a manager and they said one would call me back same day and that never happenedI wrote a review on google and they called me the next day to offer $check but they wanted to deduct $for the “service charge”I told them to have their company come out and fix it for that price and they declinedThis business is a fraudulent company and many reviews are the same as mine
We are now going on day with no hot waterWe initially contacted Fidelity first thing in the morning Wednesday, April 11thOn Thursday April 12th my husband called them again to check on the status as we had heard nothingThey said it was put on hold because they needed some paperwork from us showing a receipt from a previous repair on the water heater that they did not coverWe immediately submitted the invoice and called to verify they had received itOn Friday, April 13th we called again to check on the status of our claim since once again we had received no communicationThey then informed us that they could not approve our claim since there was no spot on the invoice that clearly said the word “paid” even though it had the amount listed along with a discription of the work performed and a signatureIt was there contractor that we used and they should have called that contractor to verify if they had any questions as we can not be held responsible for how they write up the
This company is absolutely terrible to deal withMy dishwasher was not functioning properly so I made a claimFidelity National Home Warranty sent out an appliance repair vendorThe vendor noticed that the junction box was burned outThey installed a new junction box and rather than wiring the dishwasher back up, they installed a plug from the new junction boxThe vendor told us that the dishwasher is now fixed, but you will have to run your disposal while you run your dishwasher because they are on the same switch nowOryou can unplug your disposal each time you want to use your dishwasherThis is totally unacceptable and Fidelity National Home Warranty (***) refused to even waive the $** service feeDO NOT CHOOSE THIS HOME WARRANTY COMPANY when considering a warranty
I have had fidelity for years This morning I woke up to an act unit not working *** the person answering there phone is not a professional at all Horrible customer service Why even bother answering the phone We are having excessive heat warning in Vegas today and he was like ah well deal with it So I have called a tech my self as they are such a great company wheThey take your money and don't want to service your under an emergency Once again they should just not even answer the phone I guess it's ok to leave your contracted customers high and dry!!!!! Thanks for nothing!! And for *** he is as low as they go!
*** warranty is only partially covering the cost of a non functioning water heaterthe contracted plumbing company that they use told us they determined the pricing of everything in the repair so they have no quote input at allthey say modifications need to happen that our out of our control and we owe over dollars in non covered itemsthey say the home warranty is not covering the whole repairmy wife called and they said they were covering the repair and later was told they were not covering it all by the 3rd party plumbing companyI spoke to a supervisor that was compassionate and unhelpful with the issuetold me she does not have any leadership to talk to to resolve the issue that are above her as the end user of the warranty not having a whole repair covered in an emergency is a hardship that creates issues that are not needed, all I am asking is that they do the right thing and cover my repair like a home warranty should
Bought a new home and moved in 6-28-Air conditioner stopped working 7-8-I filed a claim with Fidelity 7-10-They sent a Tech out 7-12-He determined that the compressor and wiring need to be replacedThe following Monday I call Fidelity and stayed on hold for hours to find out that they are denying my claimThey said because it was under days (clearly it is not) and the Tech couldn't determine if the condition was pre-existing or notI told *** that we had proof that it was working when we had the inspection done and prior records from the service contractShe said I could contest it and sent the link to fill out and attach documents of proofI supplied a letter from the Service contract of the Previous owner showing it was serviced and was in good working order June of I also have my home inspection that shows it was in good working orderI also sent an email to their customer service department with my claim number and asked them for a contact numb
Open up service request 12/20/with Fidelity National Home Warrantyreceive call from * * *** to come out to diagnose what was actually going on with the washer technician has photos and description as to what was wrong with the unit* * *** comes back to my home on January 12, with ONLY half of the parts to see if what was sent if that works.UNFORTUNATELY the technician needed other parts from first request to finish the initial order from the first requestNow the technician has to go back and ORDER parts that was requested from the first diagnosis from 12/20/This will have gone on for a month that I have been without a washerWarranty number *** and a $*** fee for service claimAnd still having to wait a Month words travel
We have been FHW customers since 2008, always having two homes at one time covered by them They were a good company until a couple years ago when they bought out the competitionThey now claim they are the largest home warranty coin CA and claim that means they have more vendors to serve the customer In years past, I would call them and be able to speak to a human being That is not the norm now It is very difficult to get a real person on the phone to get things movingI write this review on 9/11/and we have been without AC since 8/4/ We live in the valley and we have had weeks of record triple digit days! The only reason our will be installed this week is because I have been the go-between with the vendor and company and had to get ugly with both of them No one likes having to do that and that's not how they used to treat their customers Both sides dropped the ball more than once and no one kept me in the loop Yes, they will buy and install a new AC; however, we will need to pay over $in additional costs to convert to our HVAC, city permit, etcThey used to be good I am now shopping for a new home warranty company Very sadThey are simply not performing well after a big expansionI can no longer recommend themThey are failing in customer service I shared with a Supervisor that I am shopping for a new home warranty company because of this AC claim and he didn't even try to talk me into staying with them!
Fidelity National Warranty company placed us in contact with ** *** in order to have them fixed our broken dryer** *** send *** to repair the unit, and *** fixed the problem with the dryer not working*** had to make two trips to get the unit working properly, and after each trip he claimed the unit was operationalThat was true about the second trip, partially, as the dryer now squeaks as it driesWe called *** a third time to deal with the squeak, and with the dryer cover that he broke doing the repairs*** claims that since the dryer is drying, it is none of his concern that the unit squeaks or that he broke the dryer “a cosmetic problem, he says, and not his business, he says”“Fidelity National’, on the other hand, says that “they vouch for their contractors, but are not responsable if they break anythingI would strongly advice about staying away from ** ***At the same time, I would strongly advice people to stay away from Fidelity Na
I hate this company they're is scam I'll not recommend people go with this company just through money away
A company with the most horrible customer serviceIt is just a scam to dupe peopleStay away from themI was facing problems with my air conditionerThey were quick to get the $** deductable and sent someone for initial diagnosisThese contractors could not figure out the problem and the company then told me to go out of networkThe out of network service providers diagnosed the problem with the systemThe compressor had gone bad and it also burst outAfter multiple calls with the company and on providing documentation, itemized labor and equipment charges they tell me that they will send out their own technician again since they work with these kind of HVAC units and they were not sure why the first technician could not figure out the problemThe new technicians come and diagnose the problem and they tell me they will repair the system but the ideal solution should have been to replace itOn contacting the technicians and asking them the ETA of the repairs they tell me that they cannot reach the company and they are not able to bill out for the repairsThe agents who work for this warranty company are so unreachableYou will never talk to a single agent and each time you call them you will have to narrate the entire storyThey have ridiculously long wait timesEvery time I have to wait over 45mins on averageAfter the agent comes on line they make you hold more to check on your case statusAny time of the day you calla automated voice will say HIGH CALL VOLUMES AT THIS TIMEThis is *** every timeThey have purposefully made the system to be unreachableIts been over months and I still don't have an ETA over when my AC will start working againWe did not do our research in buying home warranty and just took what our agent gave usI hope no one has to go through them again
I have an active insurance with Fidelity National Home WarrantyMy washer started leakingI called for service and was charged $A technician was sentHe spent minutes at my place, looked at the washer and stated it was fine despite the puddle on the floor and the container under washer filled with water from the leakHe stated to file another request for service if the washer continues leakingI used the washer next day, it leaked even moreI called Fidelity National Home Warranty back and requested someone to come and fix the leakThe representative was rude and stated he cannot promise anythingHe than put me on a minutes long hold! The call dropped for no reason without anyone answeringI called back and was again put on a long holdNeedless to say, as a single working mother of two small kids, I am very disappointed at the treatment I received from the companyThe washer was obviously leaking with all of the signs of leaksI am not able to get help I contrac
Called to get my microwave repaired over a month agoThe first company did not repair after a couple weeks so they had a new company come outThat was on Dec 12thHave not heard anything from them since they came on the 12th and my microwave is still broken
Our oven continues to go outFor the past two years, a year each with two companies, we have had issues with the home owners insuranceThe previous home owners insurance co was here three times with the current home owners here twiceEach time, we're told the same thing: We'll find the part and replace itOur logic tells us if we pay $** each visit to call them to fix it, it should be fixedYet somehow we continue paying $** for each visit to fix something should have technically been "fixed." This brings us to a week before Christmas in We have four children, guests coming and a ham plus turkey to cook without a stove and the best our home owners insurance can do is to "investigate" the part even AFTER being told by the last mechanic that came less than a week ago that the part was no longer available and we should get a new ovenThis is from the mechanic the home owners ins sentNot our own mechanic(We don't even have our own mechanic.) We keep asking for something to
To whom it may concernEVEN THOUGH AFTER READING THE FINE PRINT in this company’s contract (I have been a Fidelity National customer for years), I find it very unacceptable that because I sold my home to move closer to my daughter, any service calls I placed during the last year are not covered(!!!!), plus I am charged a $** cancellation feeThis is very unfair and misleading coverage and if there is anyone out there who can guide me as to how to get back the $*** they are refusing to reimburse for my Aug service call (beyond the $*** I already paid as owner of the property), I would deeply appreciate your helpI will never pay for their services again, and advise others not to
My central AC compressor went bad & need replacementTheir technician came inFidelity denied the claim because technician found rust on the compressor(outdoor unit), claiming the sprinkler rust out the unitHowever there is not active sprinkler around(we use drip system)The technicians complaint about how little the home warranty paid to replace the unit and hopefully they don't get assigned the jobSo they provide the unfavorable opinion on this caseI researched the topic on the webAccording to *** ** ***, AC unit only last 15~yearsMine is years oldBreak down at this time is normalAlso I research the reasons compressors go bad on the webRust was never one of the reasonIt's considered processFidelity denied my claim for bogus reason with biased opinion! Please kindly help me!! claim number *** and ***The person who denied the claim is called ***(manager), she refused to give me her complete name or company ID
March 9, I double paid $for a services charge feepaid by credit cardI call the customer service dept
March 9, I double paid $for a services charge feepaid by credit cardI call the customer service dept timesissues ever got handled
We are now going on day with no hot waterWe initially contacted Fidelity first thing in the morning Wednesday, April 11thOn Thursday April 12th my husband called them again to check on the status as we had heard nothingThey said it was put on hold because they needed some paperwork from us showing a receipt from a previous repair on the water heater that they did not coverWe immediately submitted the invoice and called to verify they had received itOn Friday, April 13th we called again to check on the status of our claim since once again we had received no communicationThey then informed us that they could not approve our claim since there was no spot on the invoice that clearly said the word “paid” even though it had the amount listed along with a discription of the work performed and a signatureIt was there contractor that we used and they should have called that contractor to verify if they had any questions as we can not be held responsible for how they write up the
In December we contacted Fidelity National Home Warranty to request a service contractor to come to our home to address a previously serviced issueFidelity contacted *** *** to handle the service call but my husband spoke with *** *** BEFORE they ever came out and the result was a conversation with Snappy about this being a previous service issue that was already covered under the product (a faucet in our kitchen sink) warranty and NO SERVICE CALL was made to our homeFidelity continues to bill us for a $** service charge despite my repeated attempts to reach them to have them correct their billing to reflect that no service call was made to our homeI have emailed as well1/16/called and left message 1/16/emailed 1/17/called and left message 2/16/called and left message 2/16/emailed I have also attempted to contact *** *** to have them contact Fidelity to let them know they never came out for a service call to our home and we should not
My garage door would not open because the cable was brokenThe door was about to come off the track because the wheels that run on the tracks were coming offThe only way to put the garage door back into the tracks so it would not come off the tracks was to cut the cable on the other side, so both sides would come downThat happened after 6pm at night and it was already dark outsideAfter we cut the cable on the other side, then we were able to save the garage door by putting it back on the track and able to close it for the nightThe same night I made an online request for the Insurance Company to fix the cable on the doorThey sent a technician who noticed I cut the cableI explained to him what happened and that I had to do it to put the door back on the track or it would fall offThe insurance company did not care for what I said and denied the claim saying that it was "unusual wear and tear"I tried to explain to the insurance attendant at claims (Jenifer) that the door w
I bought my house in September 2017, the dishwasher started leaking and ruin my whole kitchen floorI reached out to the home warranty and they wouldn’t cover the floorsThen they had a company come out that said we abused the yr old dishwasher and they weren’t going to cover itI asked for a manager and they said one would call me back same day and that never happenedI wrote a review on google and they called me the next day to offer $check but they wanted to deduct $for the “service charge”I told them to have their company come out and fix it for that price and they declinedThis business is a fraudulent company and many reviews are the same as mine
We are now going on day with no hot waterWe initially contacted Fidelity first thing in the morning Wednesday, April 11thOn Thursday April 12th my husband called them again to check on the status as we had heard nothingThey said it was put on hold because they needed some paperwork from us showing a receipt from a previous repair on the water heater that they did not coverWe immediately submitted the invoice and called to verify they had received itOn Friday, April 13th we called again to check on the status of our claim since once again we had received no communicationThey then informed us that they could not approve our claim since there was no spot on the invoice that clearly said the word “paid” even though it had the amount listed along with a discription of the work performed and a signatureIt was there contractor that we used and they should have called that contractor to verify if they had any questions as we can not be held responsible for how they write up the
This company is absolutely terrible to deal withMy dishwasher was not functioning properly so I made a claimFidelity National Home Warranty sent out an appliance repair vendorThe vendor noticed that the junction box was burned outThey installed a new junction box and rather than wiring the dishwasher back up, they installed a plug from the new junction boxThe vendor told us that the dishwasher is now fixed, but you will have to run your disposal while you run your dishwasher because they are on the same switch nowOryou can unplug your disposal each time you want to use your dishwasherThis is totally unacceptable and Fidelity National Home Warranty (***) refused to even waive the $** service feeDO NOT CHOOSE THIS HOME WARRANTY COMPANY when considering a warranty