*** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** ** *** My AC went out during south Texas Summer My family and I had to move into my parents house because the heat became too dangerous for my young kids These people do not deserve an A+ rating I hope the Revdex.com can adjust their rating for Fidelity National Home WarrantyThis company is unamerican
They are horrible They sent a company to fix our a/c a month ago when the weather was cool and now that it's hot the a/c is not working and they won't send anyone until next week since all of their vendors are booked....maybe they need more vendors
Negative Review - I have been attempting to have a service request taken care of for over a month now It involves my refrigerator freezer compartment I have NOT been able to use the freezer during this entire time There have been several service techs attempt to resolve the issue but to date none have been able and the customer service individuals at Fidelity have been no assistance The wait tome for Authorization is absolutely ridiculous, each time I attempted to contact Fidelity my wait time was well over minutes I would Never recommend this company to any of my family or friends!!
This firm is awfulOnce they have your $$ they deny claims, don't return calls and put you on hold for plus minutes at a timeDo not use this company, save your moneyTruly terrible serviceWe have been trying to get a response for over weeks on our appliancword yet after calls
Fidelity National Home Warranty is completely useless I had coverage for a year and during that year my heater started leaking carbon monoxide Fidelity sent a technician and charged me $ Technician said to call *** so I did that and they marked my heater as a hazard and disconnected it Called Fidelity back and all they did was send another technician In the contract, it says they will replace any failed appliances, but it does not look they ever will After missing work on three different occasions dealing with this, I finally gave up Do not buy Fidelity Home Warranty It will serve no purpose and you are better off not wasting your money and time with them
I read all of the negative reviews before submitting a claim for my stacked washer/dryer that was leaking water I figured it was going to be a lost cause I had a totally different experience Fidelity sent out a local appliance repair person (who also had horrible online reviews, btw) and they quickly assessed my unit needed to be replaced I followed up with Fidelity about days later and was told they would replace my unit at no cost or send me some cash in lieu of the replacement I opted for replacement and the new unit showed up about a week later - around one week before I expected it I rarely write reviews but I wanted to share my positive experience
I wrote a long review and then it went blank
I give this business starI called because as it got cold I found out furnace did not workCalled Fidelity and they could not send a repair person for at least a weekIt was degrees in my homeFidelity told me they could not have anyone out to my home for at least a week but that I could call a licensed company in my areaI didThey came out the next day and they tried to get heater workingThey could notThey replaced within days
When I called Fidelity the first time they mailed me a copy of out if network service providerIf they had told me to call I would have done and just maybe I would have been reimbursed for this replacement (ha)I received form after heater was replaced so now they won't coverI really didn't expect them to
Well I hope I don't have to use this service again as I have absolutely no confidence in this serviceA waste of money when you purchase a home
fidelity national home warranty is a complete joke when it comes to warranty and customer service, I called with a simple request for a broken ceiling fan (which as I as told was covered ) the tech came out assured me it would be taken care of and end of problem(2) days later I get a call from fidelity stating that this was customer neglect and it was not coveredthat was very surprising to me as the ceiling fan is 15FT in the air and I could not get to it if I tried without a very tall latter and even so would be quite a taskthey required a $*** upfront fee of which I paid and said that was the service chargeso I disputed the charge with my credit card company (wells fargo) who did a complete investigation and determined it was indeed fraudnow they have suspended my coverage and could care less about what they are doing to the general public who buys there productthis warranty is a complete scam and a waste of money save yourself the trouble and use another company
Fidelity refused to dispatch a Plummer to replace an ejector pump which was improperly installed to incorrect wattage, and as a result burned out the motor
Fidelity Home Warranty is the provider of our home warrantyOur A/C stopped working this past Sunday and we called Fidelity to request serviceThey put in the request and assigned it to a service providerWhen scheduling the service the person responded that they do not provide service in our areaI called back and was assigned a new providerThis person said they would come to us between the hours of noon and 4pm the following dayWhen they didn't arrive by 5pm I called and was told that he would be another hourAt 7:10pm he finally arrivedWas very aggressive and seemed upset that he has to be thereHe opened up the unit and said it was all junk and that he couldn't fix it without permission from the warranty company but refused to contact them that eveningHe then got more aggressive and said that he "is sick of *** liberals"He then cut the wires in the unit and closed it upWhen I asked why he did that he said it's not a big deal and then tried to open it up and I sa
On 8-5-we placed a service call because our pool motor stopped workingThe technician came out on 8-5, spent less than minutes looking at the motor and declared it shorted out and needed to be replacedHe didn't show anything to me, or tell me anything unless I asked specific questionsIt really felt like he just wanted to leave and be doneIt took him days to submit his report to the warranty companyI called on 8-because we hadn't heard back from anyone and the pool was getting green by then and I didn't want to get fined for a green pool or wait through the weekend for a repairAfter an hour and a half on hold I finally spoke to someone who said the claim was denied because the motor was missing a part where the wires go into the motor, and so they won't cover itI called back several other times since then to discuss the issue and pointed out that we have comprehensive coverage which is supposed to cover improper installations, repairs and modifications as wellT
On November 28, I filed a claim under Service Work Order Number ### under Contract Number ### for a “plumbing pipe leak / plumbing stoppage” and I paid the $fee online*** *** was sent to the house December 1, and cleared a clog in the upstairs toilet, but did not address the leaking waste line which was the cause of the sewer back upOn December 13, I again contacted Fidelity regarding Service Work Order Number ### asking for replacement of the leaking sewer pipeI had *** *** ***do a video inspection of the sewer line and they found tree roots had clogged the pipe due to a leak in the sewer pipeFidelity had** *** *** come out January 6, and do their own video inspectionThe following day I received a call from *** representing himself as working for Fidelity but who refused to give his full nameHe stated that they were refusing my claim for replacement of the leaking pipeI contracted with a worker to remove all of t
One of the worst companies I have ever dealt with! No customer service, rude, doesn't cover anything! Found multiple reasons to not cover things on policyCalled multiple times to just see if/when they could get out for a AC servicenothinghard to deal with
It has been two weeks since I put in a service request for my air conditionerThe problem was misdiagnosed by the first company that was sent outThey just topped off the Freon and said it was fixedIt then stopped working again of course and the same company came back out a week later and rediagnosed it as needing a new evaporator coilThey then failed to submit this report to fidelity, so Fidelity saysWe again waited four more days until it was degrees in our houseWe have petsHaving no choice, We spent over $for a mobile AC unit that would cool at least one bedroom for the animals and us to live inThe AC company “never submitted the report”, and fidelity sent out another company to redisgnose the issue againThis company is now also “failing to submit the report” according to fidelityThey have attempted to transfer me to the “acquisitions department” many, many timesI do not believe this department actually existsI’ve held over minutes each time only to be hung up on every timeOur AC is still not anywhere close to getting fixedOh how I wish I’d checked this company out
We have had service with FNHW since we bought our home nearly years agoWe have had our AC unit go out times in last yearsThe last time a couple of months ago the company sent out determined it was patched many times but an old unit at the end of its lifespanWe sat with them for hours while they filled out necessary reports to get authorization for a new unitWhen we did not hear back and called FNHW stated they were waiting for them to fill out report (This had been done in our presence)Finally after going back and forth FNHW elected not to use them but sent another company (probably so not to get a new unit)The new company stated we did not need a new AC it was just a leak and they got authorization right then and there and fixed itTen days later it went out AGAINWe contacted FNHW and they told us just to call that companyBetween the company and FNHW telling us that we had to call the other for over a week we finally got them back outThey found another leak
We put in a service request for air condition repair on Saturday Their vendor never return our voice message We tried calling the vendor's number again and it was disconnectedWe spoke with a Fidelity supervisor on Monday The Fidelity supervisor contacted the vendor and advised us that the vendor was very busy and would get back to us later in the week -Friday The Fidelity supervisor gave us no assurance as to when the vendor would contact us or whether the vendor had our contact informationFidelity has only ONE air condition vendor for the Southern California (in the middle of summer)The Fidelity Supervisor lacked professionalism, problem solving ability, and did not give any explanation other than they only have ONE vendor
This compay has the worst customer service and mis-represents their contracts to their customersWhen you request for a work order the customer rep will tell you you're covered for repairs and serviceHOWEVER, when the service person arrives to do the work, they are told by Fidelity that the insurance does NOT cover the partsAfter paying the 75$ fee to process the workorder and get the specialist out to the property, it cant be done unless you 'upgrade' your policy....I the customer am out full day of work, aggrivated that I can't have the sink fixed, need to call another plumber and by the parts myselft Fidelity home warranty company is TERRIBLE! 'this is the second time this has happenedCustomers should be warned to not do business with them
We have broken water heater for more than daysEvery time when we follow up, they send an unskilled technician who says some part is faulty and requests Fidelity to replace the partFidelity takes days to authorize and then days for ordering the partTechnician replaces the part and finds it is not workingWhole cycle goes againIt takes on an average mins to get to talk to Fidelity customer serviceThis is not going anywhereThe money we have paid for the services is down the drainThere is no way to get out since they say I need to talk to one of the departments which I can never successfully connectOn top of that we had to spend $** for the technician to come and see the issueWhole thing is frustratingPlease keep away from this companyI wish I could give zero stars
This home warrranty policy was purchased by the real estate agent and paid for through the closing of my home on July 28th, Termite damage was discovered a short time later, and a claim was filedIt was then denied due to a clerical error which was finally rectified and a partial payment of $for a $fee paid, was finally sent in November When this discrepency was questioned in January 2017, the first represnetative I spoke with was unclear from the file what the short payment was and gave me the authorization department numberAt this number I spoke with a very rude representative named *** where I was informed of a $fee specific to termite coverage of which I was previously uninformed in all the previous contacts regarding the claimHis rudeness in conjunction with what I felt was a change in what had been previously conveyed prompted me to ask for a supervisorI was told he would not do so and when I asked for his last name, he refused to give
We have had a series of really bad experiences with this company They routinely hire low cost, second-rate service personnel that struggle fixing anything We have tried three times to get things fixed through the warranty and they were all a disaster Most recently, a hot water heater went out this summer and they used a local company/plumber to replace it Subsequently (about a month later), we started getting a terrible rotten egg odor in our hot water so we called them and they sent out their plumber The first one said he was in over his head and couldn't fix it and they would sent out someone else Over two weeks passed and the next one told us our new water heater had a bacteria (logically caused by the installation since it happened right after the installation) Instead of standing behind their installers and fixing the problem, we were told bad odors were not covered by the warranty so we would be responsible getting it fixed or replaced It will be over $1,for us to fix it
*** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** ** *** My AC went out during south Texas Summer My family and I had to move into my parents house because the heat became too dangerous for my young kids These people do not deserve an A+ rating I hope the Revdex.com can adjust their rating for Fidelity National Home WarrantyThis company is unamerican
They are horrible They sent a company to fix our a/c a month ago when the weather was cool and now that it's hot the a/c is not working and they won't send anyone until next week since all of their vendors are booked....maybe they need more vendors
Negative Review - I have been attempting to have a service request taken care of for over a month now It involves my refrigerator freezer compartment I have NOT been able to use the freezer during this entire time There have been several service techs attempt to resolve the issue but to date none have been able and the customer service individuals at Fidelity have been no assistance The wait tome for Authorization is absolutely ridiculous, each time I attempted to contact Fidelity my wait time was well over minutes I would Never recommend this company to any of my family or friends!!
This firm is awfulOnce they have your $$ they deny claims, don't return calls and put you on hold for plus minutes at a timeDo not use this company, save your moneyTruly terrible serviceWe have been trying to get a response for over weeks on our appliancword yet after calls
Fidelity National Home Warranty is completely useless I had coverage for a year and during that year my heater started leaking carbon monoxide Fidelity sent a technician and charged me $ Technician said to call *** so I did that and they marked my heater as a hazard and disconnected it Called Fidelity back and all they did was send another technician In the contract, it says they will replace any failed appliances, but it does not look they ever will After missing work on three different occasions dealing with this, I finally gave up Do not buy Fidelity Home Warranty It will serve no purpose and you are better off not wasting your money and time with them
I read all of the negative reviews before submitting a claim for my stacked washer/dryer that was leaking water I figured it was going to be a lost cause I had a totally different experience Fidelity sent out a local appliance repair person (who also had horrible online reviews, btw) and they quickly assessed my unit needed to be replaced I followed up with Fidelity about days later and was told they would replace my unit at no cost or send me some cash in lieu of the replacement I opted for replacement and the new unit showed up about a week later - around one week before I expected it I rarely write reviews but I wanted to share my positive experience
I wrote a long review and then it went blank
I give this business starI called because as it got cold I found out furnace did not workCalled Fidelity and they could not send a repair person for at least a weekIt was degrees in my homeFidelity told me they could not have anyone out to my home for at least a week but that I could call a licensed company in my areaI didThey came out the next day and they tried to get heater workingThey could notThey replaced within days
When I called Fidelity the first time they mailed me a copy of out if network service providerIf they had told me to call I would have done and just maybe I would have been reimbursed for this replacement (ha)I received form after heater was replaced so now they won't coverI really didn't expect them to
Well I hope I don't have to use this service again as I have absolutely no confidence in this serviceA waste of money when you purchase a home
fidelity national home warranty is a complete joke when it comes to warranty and customer service, I called with a simple request for a broken ceiling fan (which as I as told was covered ) the tech came out assured me it would be taken care of and end of problem(2) days later I get a call from fidelity stating that this was customer neglect and it was not coveredthat was very surprising to me as the ceiling fan is 15FT in the air and I could not get to it if I tried without a very tall latter and even so would be quite a taskthey required a $*** upfront fee of which I paid and said that was the service chargeso I disputed the charge with my credit card company (wells fargo) who did a complete investigation and determined it was indeed fraudnow they have suspended my coverage and could care less about what they are doing to the general public who buys there productthis warranty is a complete scam and a waste of money save yourself the trouble and use another company
Fidelity refused to dispatch a Plummer to replace an ejector pump which was improperly installed to incorrect wattage, and as a result burned out the motor
Fidelity Home Warranty is the provider of our home warrantyOur A/C stopped working this past Sunday and we called Fidelity to request serviceThey put in the request and assigned it to a service providerWhen scheduling the service the person responded that they do not provide service in our areaI called back and was assigned a new providerThis person said they would come to us between the hours of noon and 4pm the following dayWhen they didn't arrive by 5pm I called and was told that he would be another hourAt 7:10pm he finally arrivedWas very aggressive and seemed upset that he has to be thereHe opened up the unit and said it was all junk and that he couldn't fix it without permission from the warranty company but refused to contact them that eveningHe then got more aggressive and said that he "is sick of *** liberals"He then cut the wires in the unit and closed it upWhen I asked why he did that he said it's not a big deal and then tried to open it up and I sa
On 8-5-we placed a service call because our pool motor stopped workingThe technician came out on 8-5, spent less than minutes looking at the motor and declared it shorted out and needed to be replacedHe didn't show anything to me, or tell me anything unless I asked specific questionsIt really felt like he just wanted to leave and be doneIt took him days to submit his report to the warranty companyI called on 8-because we hadn't heard back from anyone and the pool was getting green by then and I didn't want to get fined for a green pool or wait through the weekend for a repairAfter an hour and a half on hold I finally spoke to someone who said the claim was denied because the motor was missing a part where the wires go into the motor, and so they won't cover itI called back several other times since then to discuss the issue and pointed out that we have comprehensive coverage which is supposed to cover improper installations, repairs and modifications as wellT
On November 28, I filed a claim under Service Work Order Number ### under Contract Number ### for a “plumbing pipe leak / plumbing stoppage” and I paid the $fee online*** *** was sent to the house December 1, and cleared a clog in the upstairs toilet, but did not address the leaking waste line which was the cause of the sewer back upOn December 13, I again contacted Fidelity regarding Service Work Order Number ### asking for replacement of the leaking sewer pipeI had *** *** ***do a video inspection of the sewer line and they found tree roots had clogged the pipe due to a leak in the sewer pipeFidelity had** *** *** come out January 6, and do their own video inspectionThe following day I received a call from *** representing himself as working for Fidelity but who refused to give his full nameHe stated that they were refusing my claim for replacement of the leaking pipeI contracted with a worker to remove all of t
One of the worst companies I have ever dealt with! No customer service, rude, doesn't cover anything! Found multiple reasons to not cover things on policyCalled multiple times to just see if/when they could get out for a AC servicenothinghard to deal with
It has been two weeks since I put in a service request for my air conditionerThe problem was misdiagnosed by the first company that was sent outThey just topped off the Freon and said it was fixedIt then stopped working again of course and the same company came back out a week later and rediagnosed it as needing a new evaporator coilThey then failed to submit this report to fidelity, so Fidelity saysWe again waited four more days until it was degrees in our houseWe have petsHaving no choice, We spent over $for a mobile AC unit that would cool at least one bedroom for the animals and us to live inThe AC company “never submitted the report”, and fidelity sent out another company to redisgnose the issue againThis company is now also “failing to submit the report” according to fidelityThey have attempted to transfer me to the “acquisitions department” many, many timesI do not believe this department actually existsI’ve held over minutes each time only to be hung up on every timeOur AC is still not anywhere close to getting fixedOh how I wish I’d checked this company out
We have had service with FNHW since we bought our home nearly years agoWe have had our AC unit go out times in last yearsThe last time a couple of months ago the company sent out determined it was patched many times but an old unit at the end of its lifespanWe sat with them for hours while they filled out necessary reports to get authorization for a new unitWhen we did not hear back and called FNHW stated they were waiting for them to fill out report (This had been done in our presence)Finally after going back and forth FNHW elected not to use them but sent another company (probably so not to get a new unit)The new company stated we did not need a new AC it was just a leak and they got authorization right then and there and fixed itTen days later it went out AGAINWe contacted FNHW and they told us just to call that companyBetween the company and FNHW telling us that we had to call the other for over a week we finally got them back outThey found another leak
We put in a service request for air condition repair on Saturday Their vendor never return our voice message We tried calling the vendor's number again and it was disconnectedWe spoke with a Fidelity supervisor on Monday The Fidelity supervisor contacted the vendor and advised us that the vendor was very busy and would get back to us later in the week -Friday The Fidelity supervisor gave us no assurance as to when the vendor would contact us or whether the vendor had our contact informationFidelity has only ONE air condition vendor for the Southern California (in the middle of summer)The Fidelity Supervisor lacked professionalism, problem solving ability, and did not give any explanation other than they only have ONE vendor
This compay has the worst customer service and mis-represents their contracts to their customersWhen you request for a work order the customer rep will tell you you're covered for repairs and serviceHOWEVER, when the service person arrives to do the work, they are told by Fidelity that the insurance does NOT cover the partsAfter paying the 75$ fee to process the workorder and get the specialist out to the property, it cant be done unless you 'upgrade' your policy....I the customer am out full day of work, aggrivated that I can't have the sink fixed, need to call another plumber and by the parts myselft Fidelity home warranty company is TERRIBLE! 'this is the second time this has happenedCustomers should be warned to not do business with them
We have broken water heater for more than daysEvery time when we follow up, they send an unskilled technician who says some part is faulty and requests Fidelity to replace the partFidelity takes days to authorize and then days for ordering the partTechnician replaces the part and finds it is not workingWhole cycle goes againIt takes on an average mins to get to talk to Fidelity customer serviceThis is not going anywhereThe money we have paid for the services is down the drainThere is no way to get out since they say I need to talk to one of the departments which I can never successfully connectOn top of that we had to spend $** for the technician to come and see the issueWhole thing is frustratingPlease keep away from this companyI wish I could give zero stars
This home warrranty policy was purchased by the real estate agent and paid for through the closing of my home on July 28th, Termite damage was discovered a short time later, and a claim was filedIt was then denied due to a clerical error which was finally rectified and a partial payment of $for a $fee paid, was finally sent in November When this discrepency was questioned in January 2017, the first represnetative I spoke with was unclear from the file what the short payment was and gave me the authorization department numberAt this number I spoke with a very rude representative named *** where I was informed of a $fee specific to termite coverage of which I was previously uninformed in all the previous contacts regarding the claimHis rudeness in conjunction with what I felt was a change in what had been previously conveyed prompted me to ask for a supervisorI was told he would not do so and when I asked for his last name, he refused to give
We have had a series of really bad experiences with this company They routinely hire low cost, second-rate service personnel that struggle fixing anything We have tried three times to get things fixed through the warranty and they were all a disaster Most recently, a hot water heater went out this summer and they used a local company/plumber to replace it Subsequently (about a month later), we started getting a terrible rotten egg odor in our hot water so we called them and they sent out their plumber The first one said he was in over his head and couldn't fix it and they would sent out someone else Over two weeks passed and the next one told us our new water heater had a bacteria (logically caused by the installation since it happened right after the installation) Instead of standing behind their installers and fixing the problem, we were told bad odors were not covered by the warranty so we would be responsible getting it fixed or replaced It will be over $1,for us to fix it