This is a terrible company to useBuyer beware! The contractors they use are slow to respond and it can be weeks before your repair is doneContacted them about our broken fridge (pretty important appliance in my mind) and wanted to know why it would take so longThey didn’t careThey hung up on me after I expressed my frustration of not wanting to be with out a fridge for another weekThis is not the first time we’ve had very long turn around with no help from fidelityThey just want your money and leave you to sort it out with the contractor
Fidelity Home Warranty cancelled an outstanding warranty claim without my knowledge, our policy had ended, they refused to reinstate the claim in order to fulfill their contractual obligationThey are committing fraud
I have nothing positive to say about this company We just moved into our house and I called to get a plumber out to fix our bathroom sink that wasn't draining properly We also had a cracked sewage pipe that we weren't sure if it was covered by the warranty The rep assured that the bathroom sink was covered and would be repaired I had to pay $for the service call I should have waited and paid, but I paid in advance When the tech arrived he said he couldn't repair the sink and that the pipe was not leaking so it wasn't covered So I essentially wasted $ I called back to dispute the charge I was forwarded to a supervisor named, *** *** has customer service skills He was abrupt, rude, and interrupted me several time to try and get his point across He at one point told me to "listen" I remained calm but *** was not He had a pointed tone and was more concerned with being right than making his customer happy He has no business talking to customers much less being a supervisorI'll never use their services again It's a rip off and they clearly don't value good customer service
Fidelity National Home Warranty has the worst customer service!!!
I called them to submit a ticket for my non working dishwasher, the tech from LA appliances came in and said He would submit the part needed to Fidelity.....I never heard back from them so I called and Fidelity said they had not receive any request yet but they would find out and they would call me backI never received a call back from them so I emailed them and first they said that the service was reported completed and the ticket closed, how in the world could that be possible if they havent fixed anything, I emailed them back again to Let them know nothing has been repaired and Fidelity said the claim was denied because of liability #( like Im supposed to know what the hell that is).....I cannot believed my $for the tech to come out to basically do nothing....Beware of their scams
I submitted a service request for some electrical repairs on 10/22/I was told by the company assigned to perform the work by Fidelity that they had no availability and I needed to ask Fidelity to assign someone elseI contacted Fidelity on 10/and asked for a new company to be assignedI was told they were looking for a new company and would contact me within hoursAfter not hearing back, I again contacted Fidelity on 10/24, was told they were still looking and somebody would be contacting me by the end of the dayAfter again not hearing back, I contacted Fidelity on 10/and was told that my request was being expedited and I would for sure hear back by the end of the dayAgain I was not contactedI called Fidelity today (10/28) and was informed that they still haven't found anyone and would contact me for sure by the end of the dayTo date I have made multiple phone calls regarding my service request and have not received any contact in response - either by email or b
On July 10th, we filed a claim with Fidelity Home Warranty for my Clothes Washerthey ask a technician to get in touch, 1st technician did the day after but said they will not be able to come after 5-days, we went back to fidelity to ask for another technician, so fidelity send another one which was able to come 2-days after we filed the initial claim, the technician diagnose the problem and identified the problem and send it back to Fidelity to look for a partthis was going on for a week and I've been following every few daysand Fidelity said the part nowas missing and the model number was missing so they had to contact the technician to get the detailsthis was happening the 2nd weekAfter and half weeksToday it's July 27th, 2017, I called fidelity and they said it's with Fidelity purchasing and they are looking for a partI'm a homeowner who have multiple contracts with Fidelitythis particular contract was with my rental and my elderly tenant is wi
I called because I needed my gas safety valve reset so that my gas heater would workThe customer service rep did not tell me that they did not cover safety valves and proceeded to set an appointment with a plumber because I mentioned no hot waterI expected the plumber to know how to fix it because another plumber has done it beforeThis plumber told me to call the gas companyI called the gas company twice and both times was told a plumber would have to take care of the safety valveFidelity refused to waive the service call feeI feel the customer service rep was not properly trained and the plumber they sent was also not properly trained
I have a home warranty with Fidelity National Home WarrantI filed a service request to repair my A/C and included the manufacturerThey sent a contractor out to my house to fix the problemThe contractor didn't serve this particular A/C model, and leftFidelity suspended my warranty because I didn't pay the service feeI disputed the service fee and told them I would pay when they sent out a contractor who could service my A/C model, but not beforeThey would not waive my service fee or remove my suspension on my warranty
When we purchased our house we went to Fidelity National Home Warranty for a Home WarrantyWe had our *** water heater go out When we called we told them only a certified tech is allowed to work on the deviceThey charged us *** to have a non-cert plumber to come out to say he could not work on it because he is not certifiedWe are without hot water and have been since SaturdayFidelity is not acting in good faith but rather dragging feet on getting our water heater fixed or replacedif they send a tech that is not certified they are putting our family and community in dangerI am trying again 3rd time to escalate but they do not want to hear this at Fidelity
We paid for a home warranty to cover our appliancesTheir mission statement states quality service and exceptional customer serviceNeither of these have been trueWe called in a broken dish washer on 7/12/It is now 8/17/and we still have a broken dishwasherWe are waiting on the third attempt to replace the same part and have service orders on the same exact issue and partWe called into customer service and *** been met with an uncompassonate and unprofessional team If people that could care less about the customer and laughed at my wife's frustration of not having a working dishwasher and their process of getting it fixedWe called it about the problem and it's a week later to schedule someone to take a look and says it broken and order the partHe part takes another week them for them to install takes another weekThat part worked for a cycle them did he exact same thingSo we had to schedule the same guy to come out a week later hem order the same part agai
The worst experience ever with this companyI wished I had seen their negative reviews before I signed up with themNot only they over charge you, they even charge twice for the same claim when the issue was not resolved and it is supposed to be at no chargeThey have the worst customer service and make it impossible to cancel your contractor with them
Fidelity National Home Warranty does not care about you as a customerYou will be on hold each time you call for minutes minimum I've been on hold twice today for over minutes and currently I'm still on hold and it's now been minutesWhen they do get to you, don't expect to get a happy cheerful customer service rep to help with your warrantyThey will talk down to you like you a child in trouble They will not give more than a few seconds to explain what is broken and then cut you offI have never been spoken to so rudly by a CUSTOMER SERVICE REPI was cut off time and time again when trying to explain what was still broken for the service orderI even try to explain I had before and after pictures of the repairsIf you don't tell them every little detail in those few seconds that they do give you, they will use it against you later when you call back in and tell them you are still having the problem and the repairman they sent out to you did not fix the problemThat's why I'm on hold again for now over 1hourWhen I asked for a supervisor the first time I called in I was told there was not one available I said I would like to hold since I had already been on the phone for minutesI was told there were several customers ahead of me waiting to speak to a supervisorI asked If I would get a call back today and again I was told It depends on how many customers the supervisors have to call backI asked for the customer service reps name so I could speak to his supervisor if they ever did call me back and he refused to give it to me anything but *** and then hung up the phoneI then sent an email and call back in While on hold I started looking at reviews on this company Don't let this A+ Revdex.com rating fool youcustomers have rated this company with the Revdex.com and were negative They only have a A+ because they resolve the issues once they have put the customer through hell and back, and the customer files a complaint with the Revdex.comSAVE YOUR MONEY AND A WHOLE LOT OF YOUR TIME, DO YOUR RESEARCH BEFORE SIGNING UP WITH THIS COMPANY I'm still on hold and it's now been hour and minutes I wasted a half day at work trying to get repairs fixed that they have already charged me the service fees for My family is now listening to their hold message while we're holding on the phone still during dinerNow hour and minutes!
I have made requests for service dispatch from this companyThe first was over a month ago for a dishwasher that had stopped workingFidelity said they would have a repair person contact us which never happenedWe finally had to contact the appliance person Fidelity referred us to who gave us a mid-day window of service (hours in mid-afternoon) which we could not make because of workAfter much back and forth, Fidelity had us contact *** who also did not give us a choice of service dates and times*** call center said we had to accept what was offered or the order would be cancelledWhat they offered was a 4-hour window next day which we couldn't do because of workNeedless to say our dishwasher is still brokenYesterday our water heater went out and I called the emergency number to obtain serviceI was told someone would be contacting me which they never didI called this morning and spoke to *** who told me a dispatch had been sent and service would arrive betwee
Wait times are horrible !!! You will wait for hours to get throughThen, the people they send out are incompetent so you have to call 3-times and wait until something gets done!
The sales department sells seller's coverage but when a seller encounters a problem, they are told it must be a pre-existing condition As a real estate Broker, I will no longer recommend this company as a preferred warranty company They don't stand behind what they sell!
They employ managers like *** ***, who has the customer service skills of a toad Not everyone is out to dupe the system There are many of us with integrity and value truth!
They have serious issuesThey promised me someone would come and fix my fridgeI am still waiting days laterWhen I called for a follow-up, they put me on a minute hold and guess what? I got a call from the repairmanActually, it was a robo call stating I need to call them to set an appoint to get my repair doneSo when I called back, nothing, not even an answering machine
I called FNHW to request the status of an approval on a work order that has been over a month in waitingAfter the original agent had no update, I asked to speak to a managerI was transferred to ***She informed me that a portion of the repairs would be coveredThe tone which she used was immediately confrontational and diminutiveWhile I tried to understand the particulars of the contract which excluded certain repairs I was repeatedly harassed for not listening and not understandingWhen I asked for a the approval to be sent to me I was told that this was not their protocolAfter being promised calls back from FNHW multiple times, I was a bit LearyI stated openly and honestly that I was having problems trusting thisShe replied that she was sorry I had trust issuesThis, along with her correcting me for calling her ma'am (while she was calling me sir), added up to a truly dehumanizing experience
My AC stopped working while I was on vacationI called in on Sunday, got a call from contractor on Monday, they came out TuesdayThey said that we needed a new oneFidelity denied a new one and said to only fix itThis is the 3rd time in years it has been worked onContractor states that the air conditioner is so old that he can’t figure out when it was manufacturedContractor stated that fidelity will NEVER replace a systemSo we decided to replace it anyway because we could still get back $*** from fidelity towards the new oneNow fidelity states that there are other fees and we are only getting back $*** Half! After I was contacted by a rude CSR from fidelity and hung up on, I tried contacting fidelity by email times with no reposeI finally called back in, talked to a different CSR, talked to a manager and a retention specialistThe last one told me that I was scammed by the contractor and that it wasn’t their problemI am furious with this companyWe started out with *** years ago and unfortunately was sold off to fidelityHave had nothing but problems with them over the years, either not covering an issue or never really fixing the issues
Fidelity National Home Warranty FNHW failed to resolve a recent complaint regarding services that were unresolved due to mis-informing a consumer on the proper procedure for service requests, faulty online service request process, and delays in providing service request repairsFidelity National Home Warranty FNHW refused to provide a repair on the same visit that is covered by an electrical service requestBefore submitting the service request online, the consumer spoke with a live representative over the phone and received incomplete information on the correct process and procedure for completing a service requestDue to the website option, only allowing one service to be selected, the consumer called FNHW to inform representative regarding the online submission processThe representative replied with "there are no issues with our online service." On a separate service request, there was a delay in service that took months before the consumers decided to resolved it themselvesDuring the month time frame, the Consumers contacted the contractor as well as FNHW for status updates and didn't receive return calls on several occasionsThe delay in providing a service technician for the initial service request that was submitted prior to the renewal date went beyond the renewal date and therefore would not be coveredI refused to renew or extend my coverage for faulty online submission options, delays in services, and incomplete information about the service request process
This is a terrible company to useBuyer beware! The contractors they use are slow to respond and it can be weeks before your repair is doneContacted them about our broken fridge (pretty important appliance in my mind) and wanted to know why it would take so longThey didn’t careThey hung up on me after I expressed my frustration of not wanting to be with out a fridge for another weekThis is not the first time we’ve had very long turn around with no help from fidelityThey just want your money and leave you to sort it out with the contractor
Fidelity Home Warranty cancelled an outstanding warranty claim without my knowledge, our policy had ended, they refused to reinstate the claim in order to fulfill their contractual obligationThey are committing fraud
I have nothing positive to say about this company We just moved into our house and I called to get a plumber out to fix our bathroom sink that wasn't draining properly We also had a cracked sewage pipe that we weren't sure if it was covered by the warranty The rep assured that the bathroom sink was covered and would be repaired I had to pay $for the service call I should have waited and paid, but I paid in advance When the tech arrived he said he couldn't repair the sink and that the pipe was not leaking so it wasn't covered So I essentially wasted $ I called back to dispute the charge I was forwarded to a supervisor named, *** *** has customer service skills He was abrupt, rude, and interrupted me several time to try and get his point across He at one point told me to "listen" I remained calm but *** was not He had a pointed tone and was more concerned with being right than making his customer happy He has no business talking to customers much less being a supervisorI'll never use their services again It's a rip off and they clearly don't value good customer service
Fidelity National Home Warranty has the worst customer service!!!
I called them to submit a ticket for my non working dishwasher, the tech from LA appliances came in and said He would submit the part needed to Fidelity.....I never heard back from them so I called and Fidelity said they had not receive any request yet but they would find out and they would call me backI never received a call back from them so I emailed them and first they said that the service was reported completed and the ticket closed, how in the world could that be possible if they havent fixed anything, I emailed them back again to Let them know nothing has been repaired and Fidelity said the claim was denied because of liability #( like Im supposed to know what the hell that is).....I cannot believed my $for the tech to come out to basically do nothing....Beware of their scams
I submitted a service request for some electrical repairs on 10/22/I was told by the company assigned to perform the work by Fidelity that they had no availability and I needed to ask Fidelity to assign someone elseI contacted Fidelity on 10/and asked for a new company to be assignedI was told they were looking for a new company and would contact me within hoursAfter not hearing back, I again contacted Fidelity on 10/24, was told they were still looking and somebody would be contacting me by the end of the dayAfter again not hearing back, I contacted Fidelity on 10/and was told that my request was being expedited and I would for sure hear back by the end of the dayAgain I was not contactedI called Fidelity today (10/28) and was informed that they still haven't found anyone and would contact me for sure by the end of the dayTo date I have made multiple phone calls regarding my service request and have not received any contact in response - either by email or b
On July 10th, we filed a claim with Fidelity Home Warranty for my Clothes Washerthey ask a technician to get in touch, 1st technician did the day after but said they will not be able to come after 5-days, we went back to fidelity to ask for another technician, so fidelity send another one which was able to come 2-days after we filed the initial claim, the technician diagnose the problem and identified the problem and send it back to Fidelity to look for a partthis was going on for a week and I've been following every few daysand Fidelity said the part nowas missing and the model number was missing so they had to contact the technician to get the detailsthis was happening the 2nd weekAfter and half weeksToday it's July 27th, 2017, I called fidelity and they said it's with Fidelity purchasing and they are looking for a partI'm a homeowner who have multiple contracts with Fidelitythis particular contract was with my rental and my elderly tenant is wi
I called because I needed my gas safety valve reset so that my gas heater would workThe customer service rep did not tell me that they did not cover safety valves and proceeded to set an appointment with a plumber because I mentioned no hot waterI expected the plumber to know how to fix it because another plumber has done it beforeThis plumber told me to call the gas companyI called the gas company twice and both times was told a plumber would have to take care of the safety valveFidelity refused to waive the service call feeI feel the customer service rep was not properly trained and the plumber they sent was also not properly trained
I have a home warranty with Fidelity National Home WarrantI filed a service request to repair my A/C and included the manufacturerThey sent a contractor out to my house to fix the problemThe contractor didn't serve this particular A/C model, and leftFidelity suspended my warranty because I didn't pay the service feeI disputed the service fee and told them I would pay when they sent out a contractor who could service my A/C model, but not beforeThey would not waive my service fee or remove my suspension on my warranty
When we purchased our house we went to Fidelity National Home Warranty for a Home WarrantyWe had our *** water heater go out When we called we told them only a certified tech is allowed to work on the deviceThey charged us *** to have a non-cert plumber to come out to say he could not work on it because he is not certifiedWe are without hot water and have been since SaturdayFidelity is not acting in good faith but rather dragging feet on getting our water heater fixed or replacedif they send a tech that is not certified they are putting our family and community in dangerI am trying again 3rd time to escalate but they do not want to hear this at Fidelity
We paid for a home warranty to cover our appliancesTheir mission statement states quality service and exceptional customer serviceNeither of these have been trueWe called in a broken dish washer on 7/12/It is now 8/17/and we still have a broken dishwasherWe are waiting on the third attempt to replace the same part and have service orders on the same exact issue and partWe called into customer service and *** been met with an uncompassonate and unprofessional team If people that could care less about the customer and laughed at my wife's frustration of not having a working dishwasher and their process of getting it fixedWe called it about the problem and it's a week later to schedule someone to take a look and says it broken and order the partHe part takes another week them for them to install takes another weekThat part worked for a cycle them did he exact same thingSo we had to schedule the same guy to come out a week later hem order the same part agai
Will not honor original work order - lied and am willing to take this to court if need be
The worst experience ever with this companyI wished I had seen their negative reviews before I signed up with themNot only they over charge you, they even charge twice for the same claim when the issue was not resolved and it is supposed to be at no chargeThey have the worst customer service and make it impossible to cancel your contractor with them
Fidelity National Home Warranty does not care about you as a customerYou will be on hold each time you call for minutes minimum I've been on hold twice today for over minutes and currently I'm still on hold and it's now been minutesWhen they do get to you, don't expect to get a happy cheerful customer service rep to help with your warrantyThey will talk down to you like you a child in trouble They will not give more than a few seconds to explain what is broken and then cut you offI have never been spoken to so rudly by a CUSTOMER SERVICE REPI was cut off time and time again when trying to explain what was still broken for the service orderI even try to explain I had before and after pictures of the repairsIf you don't tell them every little detail in those few seconds that they do give you, they will use it against you later when you call back in and tell them you are still having the problem and the repairman they sent out to you did not fix the problemThat's why I'm on hold again for now over 1hourWhen I asked for a supervisor the first time I called in I was told there was not one available I said I would like to hold since I had already been on the phone for minutesI was told there were several customers ahead of me waiting to speak to a supervisorI asked If I would get a call back today and again I was told It depends on how many customers the supervisors have to call backI asked for the customer service reps name so I could speak to his supervisor if they ever did call me back and he refused to give it to me anything but *** and then hung up the phoneI then sent an email and call back in While on hold I started looking at reviews on this company Don't let this A+ Revdex.com rating fool youcustomers have rated this company with the Revdex.com and were negative They only have a A+ because they resolve the issues once they have put the customer through hell and back, and the customer files a complaint with the Revdex.comSAVE YOUR MONEY AND A WHOLE LOT OF YOUR TIME, DO YOUR RESEARCH BEFORE SIGNING UP WITH THIS COMPANY I'm still on hold and it's now been hour and minutes I wasted a half day at work trying to get repairs fixed that they have already charged me the service fees for My family is now listening to their hold message while we're holding on the phone still during dinerNow hour and minutes!
I have made requests for service dispatch from this companyThe first was over a month ago for a dishwasher that had stopped workingFidelity said they would have a repair person contact us which never happenedWe finally had to contact the appliance person Fidelity referred us to who gave us a mid-day window of service (hours in mid-afternoon) which we could not make because of workAfter much back and forth, Fidelity had us contact *** who also did not give us a choice of service dates and times*** call center said we had to accept what was offered or the order would be cancelledWhat they offered was a 4-hour window next day which we couldn't do because of workNeedless to say our dishwasher is still brokenYesterday our water heater went out and I called the emergency number to obtain serviceI was told someone would be contacting me which they never didI called this morning and spoke to *** who told me a dispatch had been sent and service would arrive betwee
Wait times are horrible !!! You will wait for hours to get throughThen, the people they send out are incompetent so you have to call 3-times and wait until something gets done!
The sales department sells seller's coverage but when a seller encounters a problem, they are told it must be a pre-existing condition As a real estate Broker, I will no longer recommend this company as a preferred warranty company They don't stand behind what they sell!
They employ managers like *** ***, who has the customer service skills of a toad Not everyone is out to dupe the system There are many of us with integrity and value truth!
They have serious issuesThey promised me someone would come and fix my fridgeI am still waiting days laterWhen I called for a follow-up, they put me on a minute hold and guess what? I got a call from the repairmanActually, it was a robo call stating I need to call them to set an appoint to get my repair doneSo when I called back, nothing, not even an answering machine
I called FNHW to request the status of an approval on a work order that has been over a month in waitingAfter the original agent had no update, I asked to speak to a managerI was transferred to ***She informed me that a portion of the repairs would be coveredThe tone which she used was immediately confrontational and diminutiveWhile I tried to understand the particulars of the contract which excluded certain repairs I was repeatedly harassed for not listening and not understandingWhen I asked for a the approval to be sent to me I was told that this was not their protocolAfter being promised calls back from FNHW multiple times, I was a bit LearyI stated openly and honestly that I was having problems trusting thisShe replied that she was sorry I had trust issuesThis, along with her correcting me for calling her ma'am (while she was calling me sir), added up to a truly dehumanizing experience
My AC stopped working while I was on vacationI called in on Sunday, got a call from contractor on Monday, they came out TuesdayThey said that we needed a new oneFidelity denied a new one and said to only fix itThis is the 3rd time in years it has been worked onContractor states that the air conditioner is so old that he can’t figure out when it was manufacturedContractor stated that fidelity will NEVER replace a systemSo we decided to replace it anyway because we could still get back $*** from fidelity towards the new oneNow fidelity states that there are other fees and we are only getting back $*** Half! After I was contacted by a rude CSR from fidelity and hung up on, I tried contacting fidelity by email times with no reposeI finally called back in, talked to a different CSR, talked to a manager and a retention specialistThe last one told me that I was scammed by the contractor and that it wasn’t their problemI am furious with this companyWe started out with *** years ago and unfortunately was sold off to fidelityHave had nothing but problems with them over the years, either not covering an issue or never really fixing the issues
Fidelity National Home Warranty FNHW failed to resolve a recent complaint regarding services that were unresolved due to mis-informing a consumer on the proper procedure for service requests, faulty online service request process, and delays in providing service request repairsFidelity National Home Warranty FNHW refused to provide a repair on the same visit that is covered by an electrical service requestBefore submitting the service request online, the consumer spoke with a live representative over the phone and received incomplete information on the correct process and procedure for completing a service requestDue to the website option, only allowing one service to be selected, the consumer called FNHW to inform representative regarding the online submission processThe representative replied with "there are no issues with our online service." On a separate service request, there was a delay in service that took months before the consumers decided to resolved it themselvesDuring the month time frame, the Consumers contacted the contractor as well as FNHW for status updates and didn't receive return calls on several occasionsThe delay in providing a service technician for the initial service request that was submitted prior to the renewal date went beyond the renewal date and therefore would not be coveredI refused to renew or extend my coverage for faulty online submission options, delays in services, and incomplete information about the service request process