I received a bill for 75$, when I contacted Fidelity I spoke with ***She stated at first the bill was for repairs done on October 2ndI immediately said that nobody came to my house that dayThen she changed it and said it was for repairs that were completed on 8/21/I advised her that nothing was completed on that day, that all they did was recommend that the coil be cleanedShe put me on hold to contact the company who stated that they changed the circuit panel on 8/21/When she came back on the line I told her that the panel was changed on 8/9/prior to the compressor being replacedThat was how they found out the compressor needed to be repairedShe told me "the technician has no reason to lie" implying that I am the one lying to herI told her I have the receipts as to what happened that day, she immediately corrected me and said I have recommendations NOT RECEIPTSIn all actuality I have the invoices with the work that was done each dayOn 8/21/t
I have a home warranty through Fidelity National for the house we moved in to in AprilI submitted a ticket for a broken dishwasher on 7/and was told a service professional from J** *** (who Fidelity National recommended) would be contacting meThey contacted me later that week, and came out to service the dishwasher on 7/The service professional examined the dishwasher and concluded that it needed to be replacedWe paid the service fee of $dollars, and were told that Fidelity National would be contacting us within to hoursI have called Fidelity National numerous times to see what has taken so long, and each time they have told me that J** *** (the company they chose to send out) hadn't submitted the report yetFinally, I got fed up with trying to call Fidelity National (in part because there is always a long wait time) and called *** direct, and was told that they have tried to submit the ticket to Fidelity National numerous times but have been put
I moved into my new home on April 24th, By May 1, I realized that my AC unit wasn't cooling as wellBy May 2, it had stopped cooling completelyI then contacted my home warranty company and filed a claim with themMay 4th a technician came out and inspected the issue and informed the unit was out of Freon due to a leakOur lender required us to have a home inspection done before purchasing the home and while he documented rust damage nowhere in his report was it stated that the unit was not in good working condition(I have provided this to the home warranty company in which my claim was still denied.) My real estate agent contacted her rep for Fidelity and she stated if we covered out of pocket she would allow a third party non biased technician to come out and evaluate itI personally believe this was only stated to pacify meThe 2nd technician came out and he was VERY thorough; he found that the original technician left the caps off our condenser and the cover
I contacted Fidelity National Home Warranty due to a slab leak in my houseThey first sent me a company that does not resolve slab leaks and that company tried to refresh me to a friend of hisThe second company they sent also did not perform slab leak repairsAfter call ing complain again, they sent a third company that does do slab leaksAfter researching this company, *** *** ***, I learned through the Revdex.com and through reviews online that the family member employees were convicted and sent to prison for breaking into homes that they servicedI had to go with a plumbing company that I chose to get this repaired quickly since I had no water in the house for my familyI called them back to request $*** of reimbursement for the plumbing repairs that have cost me over $***My warranty will only cover $***They informed me that because I did not use their people that they would not cover any expenseI Spoke with *** *** , who stated that she was a senior mana
Filed a service request a week ago and paid the $** feeThe company *** *** *** was dispatched and an appointment was madeCompany never showed up and did not return to the numerous phone messages leftFidelity warranty has yet to dispatch another company even after my attempts to do soMy warranty expires in a month and at this rate they will not be at my house in time to fix the issue they are responsible for and continue to give me the run around by saying someone will call someone will callThis is a terrible business practice to take money from someone then not deliver when it comes time to provide service
We've been trying to get our refrigerator repaired since July of It is now January 11, and still nothing has been fixed Unfortunately, *** is the only one who services Whirlpool appliances in my area and they are the worst They have come out to our house times without any success They last time was in December and he just wiggled the hoses and said it was fixed....are you kidding me Now, Fidelity is telling us that their hands are tied and that we need to find a licensed contractor on our own Are your serious??? What do we pay you for This is so ridiculous!!! Nobody should have to wait this long to have an appliance repaired Extremely disappointed customer of years!!!!!!!!!!!!!!!!!!!!!
As part of my purchase of my home (3/31/escrow closed) a Fidelity Home Warranty was included in the purchase priceI was happy to have the home warranty as it gave me peace of mind about my home purchase - that things would be fixed if they didn't workIn June of 2016, after having used my oven once, a flashing "door locked" warning appeared on the control panel and the oven would not work -- i.e., to turn the oven on, you use the control panelSince the control panel was not functioning, the oven would not turn onI contacted Fidelity Home Warranty (FHW) and set up an appointment with a repair technicianAs of today's date, the oven is still not working - I have been w/o an oven for four (4) months nowI have been diligent in contacting FHW to follow up on the statusThe last time I heard from FHW on Oct17, I was told that the oven was deemed to non-repairable and would be replacedI was further told that the claim was with the purchasing deptand I would hear in 2-bus
Placed a service request for pool pump making a loud noiseAdvised rep taking call that pump still works and was only placing request due to noiseSeperate company came out, heard noise, and filed report with FNHW without taking any further actionFNHW called back and advised notihing would be done if only problem is noise from pumpWhen calling back for a refund, customer service stated that notes state there is a pump failure some of the time which is not what I originally stated (statements placed in notes)FNHW refused refund even though they should have originally advised that my complaint would not be covered under home warrantyFNHW accepted payment for something they already knew would not be covered under their contract and refused to refund
I have a home warranty insurance policy with this company, and I filed a claim with the company in late July, with the company because the dishwasher in my house did not workThe company sent someone to my house on August 1, to look at the dishwasher, and they diagnosed the problem as being a bad pump and a bad motor in the dishwasherThey did not have the part with them, so they returned a day or tow later and fixed the dishwasherTo repair the dishwasher they had to remove the dishwasher from underneath the kitchen counter and then re-install the dishwasher underneath the kitchen counterAfter they did that, I noticed that the dishwasher had not been re-installed properly: the dishwasher had not been re-installed square with the kitchen counter and the dishwasher door did not open and close properlySo I called Fidelity back and told them that the repairman needed to come back out and re-install the dishwasher properlyThe repairman came out a few days later and
Our upstairs A/C stopped working in March 2017, we immediately called Fidelity to make a claim to get someone out to fix itAfter call after call and wait after wait they finally send *** *** * *** out*** diagnosed the problem as being the coil and recommended replacing itIt took an additional months for them to come do the work, in which I had to call them to find out what was going on and they proceeded to ask me for the serial numbers to order an air handler (this is the first I had heard of an air handler, they did not even know what model unit I had, when they had already been here and diagnosed the issue, which then was supposedly the coil)They finally came to fix the A/C, which was May 24th While they were here they told us that the previous people that had the house wired it wrong and they needed to re-wire itTo put things in perspective, our furnace runs on GasThey and Fidelity took it upon themselves to convert our furnace from gas to electric withou
I have just gotten off the line after giving up waiting for someone to answer my call I waited nearly hours We have an active authorization and they have now told us that we have to pay when a 2nd person is required for the service This is not in our contract nor was it on our original sign up document I've *** *** *** previously and they were so good Fidelity National Home Warranty is horrible to do business with...what a disappointmentI would never recommend them
Called them in to diagnose a problem with my garage door which stopped working after I moved into the houseThey are denying claim on the basis that the door was not in good working condition prior to the time the policy was boughtWell the door was working just fine, until it brokeWhich was after we purchased the insuranceIt is a year old door, so there is regular wear and tear and there can be no telling when anything mechanical or electrical might snapThey charge $to come out and diagnose, I haven't received any quote from the technician for the cost of fixes, and how am I to tell what will break when at the time of the policy purchase??
I purchased a Home Warranty on July when I purchase my current propertyIn January 21, I filed a claim for a non-operational garage door, Fidelity National Home Warranty agreed to send someone to come over and fix itI live in *** Ca, They A garage door company from *** CA to my house, The guys from that company took pictures and said they could not fix the door at all and I needed to replace it-They even gave me estimates for replacing my door, but did not even attempted to fix it at allBefore leaving they demanded a Dollars payment and said they were collecting for Fidelity National and needed to get paid nowI wrote a Check for the amount requested and they went on their way ( By the way right after they left I spent five minutes tinkering with the door and it has been working ever since)A month later I received a bill from Fidelity National demanding dollars because they say they only received DollarsI sent them a copy of my check whi
This company arbitrarily deleted 1/of the value of the warranty that they were supposed to cover with no adequate explanationAfter the 3rd party technician gave their "authorization" department the description of the problem and the cost he handed the phone back to meIn less that seconds the "authorizer" said that they were charging retail rates and that the amount of the claim was reduced by 1/When I asked what the amount of the parts should have been under "wholesale" or Commercial rates I was told them didn't knowI asked how he came up with that number, did he have a price list or something else? Of course he did not, no other means of having any form of accurate pricingHow do companies get away with a scam like this??? Why do they have a Revdex.com rating of A+???
I realized my air conditioning was leaking on July 9, and immediately filed a service request onlineToday is July 22, and my air conditioner is still not workingIn the past week, I have called the company times--once to see if my claim had been reviewed (it had not), and three times to see if they had ordered the part that they did finally approveThe first time I was told the part had not yet arrived; the second time--July 21--I was told the part had not yet been ordered; the third time, I was told the part had actually arrived and was ready for the service provider to pick upWhen I called the service provider, they could see no record of the part being available for pick-upI have had representatives of this company behave as though my questions were the greatest inconvenience to them, and I actually had one scold me for calling about my air conditioning when other parts of the country were even hotterI LIVE IN SOUTHERN CALIFORNIARude, unprofessional, and unresponsiveAbsolutely abysmal experienceI wish there were a rating lower than star
I had service requests for a pest control service and an electrician service with FidelityFor the pest control service request, I've talked to a representative on the phone described my problem, and she dispatched a contractor to my house and told me they DO NOT provide that serviceBut Fidelity insisted on charging me the service fee because they did sent out people on siteFor the electrician service, I requested service on light fixture without knowing the item is not covered(not able to access my contract on line), Fidelity send in electricians who refuse to serviceThese incidents cost me time and money, and can be easily prevented by FidelityI do not think this company deserve to be listed under Revdex.com
I moved into a new house recently and was given a year of Fidelity Home WarrantyUpon moving into the house, we had a couple of issues- 1) Electrical not working right 2) Non-functioning toilet 3) Non-draining sinkAll of these issues were clearly covered under the warranty and not listed in my disclosures on the houseFidelity sent two workers out to us (an electrician and a plumber) and charged me $** for each visitAll of my claims were denied through no fault of my own even though these issues are supposed to be covered under my contractIn speaking w/ a manager *** (before being disconnected), she found technicalities around why each issue shouldn't be coveredThey were searching for any reason not to complete my service rather than trying to find a way to assist meMy request was that if they didn't want to do the work (Which I believe should be done under the contract), they should've at least refunded my service call fees of $** eachThey were unwilling to do thisI
We recently purchased our home and a home warranty insurance policywe were disappointed when we realized the hall bathroom drained slowly when taking a shower; however, we were relieved because we had bought insuranceWe contacted Fidelity National and during this initial phone call they informed me that I did have coverage for a "blockage" in my plumbing, except if it was caused by a root from a tree and not to exceed ( I can't recall the distance )I payed the $*** service call, a plumber was sent out and he was not capable of clearing the Blockagethe following week I called Fidelity National to see what the plumber had reported back and to let them know the issue was unresolvedthey informed me they would send the plumber back out to address the issuethe plumber came out only to tell me that he could not fix it and that Fidelity National would write me a check and I wold be responsible for getting this addressedI called Fidelity National to follow up and inform them tha
I reported a Bathroom faucet leak problem on 12/31/ They dispatched a plumber on Jan The plumber couldn't even open the faucet handle Spent minutes and left saying he will get back with a new faucet handles to replace Waited for couple of days and then called Fidelity They said in hours they will get a report from the plumbing company in Pleasanton Called Fidelity after days Same comment from them Then I called the Plumbing company directly They said they are waiting for the replacement part So waited for a week and then called Fidelity They kept saying the same thing, waiting for a report from the plumbing company I was so frustrated Two weeks gone by and they had no clue what's going on Asked to talk to a supervisor A lady came on line and was very rude She said no where in the contract an ETA was mentioned So they cannot commit on a date when it will be serviced Waited for another week Nothing happened, same bt that they are waiting for a report from the plumbing company On Feb 14th (after weeks) , Fidelity left a voice mail, that they couldn't find the part, and they are ready to send me a VISA card for $59, so I can fix it myself I already paid $for visit fee which is more than the $they are willing to give for fixing it myself I was very disappointed and called them again and asked them to replace the faucet and not interested in their $gift card They agreed to replace it with a builder's chrome faucet
Myself and my spouse have knee problem and for six weeks we couldn't use the bathroom downstairs and had to climb up and down And shamelessly they have sent an email asking me to renew the contract which is expiring in a month
I am definitely staying way from his company for ever!!
In May of this year we contacted Fidelity Home Warranty as we have coverage with them they dispatched *** *** out to our residents because our Ac was blowing warm airThey concluded we had to replace the AC unit, fidelity said they will cover the unit but not anything else*** *** stated since its an older unit and used old refrigerant they had to replace the coil and furnace a total of $*** out of pocketAfter approximately a week and a half after install we had the same issue warm air again we called Fidelity and they said they would dispatch again > *** *** came out again and states it was a part in the ac unit they had to order it would take another weekweeks have passed no ac after we paid $*** the part came they installed it and again after about a week we got warm air again today 7/27/they came out again after I called Sunday this time *** *** stated there is a leak in the hose inside the wall and that that's pro
I received a bill for 75$, when I contacted Fidelity I spoke with ***She stated at first the bill was for repairs done on October 2ndI immediately said that nobody came to my house that dayThen she changed it and said it was for repairs that were completed on 8/21/I advised her that nothing was completed on that day, that all they did was recommend that the coil be cleanedShe put me on hold to contact the company who stated that they changed the circuit panel on 8/21/When she came back on the line I told her that the panel was changed on 8/9/prior to the compressor being replacedThat was how they found out the compressor needed to be repairedShe told me "the technician has no reason to lie" implying that I am the one lying to herI told her I have the receipts as to what happened that day, she immediately corrected me and said I have recommendations NOT RECEIPTSIn all actuality I have the invoices with the work that was done each dayOn 8/21/t
I have a home warranty through Fidelity National for the house we moved in to in AprilI submitted a ticket for a broken dishwasher on 7/and was told a service professional from J** *** (who Fidelity National recommended) would be contacting meThey contacted me later that week, and came out to service the dishwasher on 7/The service professional examined the dishwasher and concluded that it needed to be replacedWe paid the service fee of $dollars, and were told that Fidelity National would be contacting us within to hoursI have called Fidelity National numerous times to see what has taken so long, and each time they have told me that J** *** (the company they chose to send out) hadn't submitted the report yetFinally, I got fed up with trying to call Fidelity National (in part because there is always a long wait time) and called *** direct, and was told that they have tried to submit the ticket to Fidelity National numerous times but have been put
I moved into my new home on April 24th, By May 1, I realized that my AC unit wasn't cooling as wellBy May 2, it had stopped cooling completelyI then contacted my home warranty company and filed a claim with themMay 4th a technician came out and inspected the issue and informed the unit was out of Freon due to a leakOur lender required us to have a home inspection done before purchasing the home and while he documented rust damage nowhere in his report was it stated that the unit was not in good working condition(I have provided this to the home warranty company in which my claim was still denied.) My real estate agent contacted her rep for Fidelity and she stated if we covered out of pocket she would allow a third party non biased technician to come out and evaluate itI personally believe this was only stated to pacify meThe 2nd technician came out and he was VERY thorough; he found that the original technician left the caps off our condenser and the cover
I contacted Fidelity National Home Warranty due to a slab leak in my houseThey first sent me a company that does not resolve slab leaks and that company tried to refresh me to a friend of hisThe second company they sent also did not perform slab leak repairsAfter call ing complain again, they sent a third company that does do slab leaksAfter researching this company, *** *** ***, I learned through the Revdex.com and through reviews online that the family member employees were convicted and sent to prison for breaking into homes that they servicedI had to go with a plumbing company that I chose to get this repaired quickly since I had no water in the house for my familyI called them back to request $*** of reimbursement for the plumbing repairs that have cost me over $***My warranty will only cover $***They informed me that because I did not use their people that they would not cover any expenseI Spoke with *** *** , who stated that she was a senior mana
Filed a service request a week ago and paid the $** feeThe company *** *** *** was dispatched and an appointment was madeCompany never showed up and did not return to the numerous phone messages leftFidelity warranty has yet to dispatch another company even after my attempts to do soMy warranty expires in a month and at this rate they will not be at my house in time to fix the issue they are responsible for and continue to give me the run around by saying someone will call someone will callThis is a terrible business practice to take money from someone then not deliver when it comes time to provide service
We've been trying to get our refrigerator repaired since July of It is now January 11, and still nothing has been fixed Unfortunately, *** is the only one who services Whirlpool appliances in my area and they are the worst They have come out to our house times without any success They last time was in December and he just wiggled the hoses and said it was fixed....are you kidding me Now, Fidelity is telling us that their hands are tied and that we need to find a licensed contractor on our own Are your serious??? What do we pay you for This is so ridiculous!!! Nobody should have to wait this long to have an appliance repaired Extremely disappointed customer of years!!!!!!!!!!!!!!!!!!!!!
As part of my purchase of my home (3/31/escrow closed) a Fidelity Home Warranty was included in the purchase priceI was happy to have the home warranty as it gave me peace of mind about my home purchase - that things would be fixed if they didn't workIn June of 2016, after having used my oven once, a flashing "door locked" warning appeared on the control panel and the oven would not work -- i.e., to turn the oven on, you use the control panelSince the control panel was not functioning, the oven would not turn onI contacted Fidelity Home Warranty (FHW) and set up an appointment with a repair technicianAs of today's date, the oven is still not working - I have been w/o an oven for four (4) months nowI have been diligent in contacting FHW to follow up on the statusThe last time I heard from FHW on Oct17, I was told that the oven was deemed to non-repairable and would be replacedI was further told that the claim was with the purchasing deptand I would hear in 2-bus
Placed a service request for pool pump making a loud noiseAdvised rep taking call that pump still works and was only placing request due to noiseSeperate company came out, heard noise, and filed report with FNHW without taking any further actionFNHW called back and advised notihing would be done if only problem is noise from pumpWhen calling back for a refund, customer service stated that notes state there is a pump failure some of the time which is not what I originally stated (statements placed in notes)FNHW refused refund even though they should have originally advised that my complaint would not be covered under home warrantyFNHW accepted payment for something they already knew would not be covered under their contract and refused to refund
I have a home warranty insurance policy with this company, and I filed a claim with the company in late July, with the company because the dishwasher in my house did not workThe company sent someone to my house on August 1, to look at the dishwasher, and they diagnosed the problem as being a bad pump and a bad motor in the dishwasherThey did not have the part with them, so they returned a day or tow later and fixed the dishwasherTo repair the dishwasher they had to remove the dishwasher from underneath the kitchen counter and then re-install the dishwasher underneath the kitchen counterAfter they did that, I noticed that the dishwasher had not been re-installed properly: the dishwasher had not been re-installed square with the kitchen counter and the dishwasher door did not open and close properlySo I called Fidelity back and told them that the repairman needed to come back out and re-install the dishwasher properlyThe repairman came out a few days later and
Our upstairs A/C stopped working in March 2017, we immediately called Fidelity to make a claim to get someone out to fix itAfter call after call and wait after wait they finally send *** *** * *** out*** diagnosed the problem as being the coil and recommended replacing itIt took an additional months for them to come do the work, in which I had to call them to find out what was going on and they proceeded to ask me for the serial numbers to order an air handler (this is the first I had heard of an air handler, they did not even know what model unit I had, when they had already been here and diagnosed the issue, which then was supposedly the coil)They finally came to fix the A/C, which was May 24th While they were here they told us that the previous people that had the house wired it wrong and they needed to re-wire itTo put things in perspective, our furnace runs on GasThey and Fidelity took it upon themselves to convert our furnace from gas to electric withou
I have just gotten off the line after giving up waiting for someone to answer my call I waited nearly hours We have an active authorization and they have now told us that we have to pay when a 2nd person is required for the service This is not in our contract nor was it on our original sign up document I've *** *** *** previously and they were so good Fidelity National Home Warranty is horrible to do business with...what a disappointmentI would never recommend them
Called them in to diagnose a problem with my garage door which stopped working after I moved into the houseThey are denying claim on the basis that the door was not in good working condition prior to the time the policy was boughtWell the door was working just fine, until it brokeWhich was after we purchased the insuranceIt is a year old door, so there is regular wear and tear and there can be no telling when anything mechanical or electrical might snapThey charge $to come out and diagnose, I haven't received any quote from the technician for the cost of fixes, and how am I to tell what will break when at the time of the policy purchase??
I purchased a Home Warranty on July when I purchase my current propertyIn January 21, I filed a claim for a non-operational garage door, Fidelity National Home Warranty agreed to send someone to come over and fix itI live in *** Ca, They A garage door company from *** CA to my house, The guys from that company took pictures and said they could not fix the door at all and I needed to replace it-They even gave me estimates for replacing my door, but did not even attempted to fix it at allBefore leaving they demanded a Dollars payment and said they were collecting for Fidelity National and needed to get paid nowI wrote a Check for the amount requested and they went on their way ( By the way right after they left I spent five minutes tinkering with the door and it has been working ever since)A month later I received a bill from Fidelity National demanding dollars because they say they only received DollarsI sent them a copy of my check whi
This company arbitrarily deleted 1/of the value of the warranty that they were supposed to cover with no adequate explanationAfter the 3rd party technician gave their "authorization" department the description of the problem and the cost he handed the phone back to meIn less that seconds the "authorizer" said that they were charging retail rates and that the amount of the claim was reduced by 1/When I asked what the amount of the parts should have been under "wholesale" or Commercial rates I was told them didn't knowI asked how he came up with that number, did he have a price list or something else? Of course he did not, no other means of having any form of accurate pricingHow do companies get away with a scam like this??? Why do they have a Revdex.com rating of A+???
I realized my air conditioning was leaking on July 9, and immediately filed a service request onlineToday is July 22, and my air conditioner is still not workingIn the past week, I have called the company times--once to see if my claim had been reviewed (it had not), and three times to see if they had ordered the part that they did finally approveThe first time I was told the part had not yet arrived; the second time--July 21--I was told the part had not yet been ordered; the third time, I was told the part had actually arrived and was ready for the service provider to pick upWhen I called the service provider, they could see no record of the part being available for pick-upI have had representatives of this company behave as though my questions were the greatest inconvenience to them, and I actually had one scold me for calling about my air conditioning when other parts of the country were even hotterI LIVE IN SOUTHERN CALIFORNIARude, unprofessional, and unresponsiveAbsolutely abysmal experienceI wish there were a rating lower than star
I had service requests for a pest control service and an electrician service with FidelityFor the pest control service request, I've talked to a representative on the phone described my problem, and she dispatched a contractor to my house and told me they DO NOT provide that serviceBut Fidelity insisted on charging me the service fee because they did sent out people on siteFor the electrician service, I requested service on light fixture without knowing the item is not covered(not able to access my contract on line), Fidelity send in electricians who refuse to serviceThese incidents cost me time and money, and can be easily prevented by FidelityI do not think this company deserve to be listed under Revdex.com
I moved into a new house recently and was given a year of Fidelity Home WarrantyUpon moving into the house, we had a couple of issues- 1) Electrical not working right 2) Non-functioning toilet 3) Non-draining sinkAll of these issues were clearly covered under the warranty and not listed in my disclosures on the houseFidelity sent two workers out to us (an electrician and a plumber) and charged me $** for each visitAll of my claims were denied through no fault of my own even though these issues are supposed to be covered under my contractIn speaking w/ a manager *** (before being disconnected), she found technicalities around why each issue shouldn't be coveredThey were searching for any reason not to complete my service rather than trying to find a way to assist meMy request was that if they didn't want to do the work (Which I believe should be done under the contract), they should've at least refunded my service call fees of $** eachThey were unwilling to do thisI
We recently purchased our home and a home warranty insurance policywe were disappointed when we realized the hall bathroom drained slowly when taking a shower; however, we were relieved because we had bought insuranceWe contacted Fidelity National and during this initial phone call they informed me that I did have coverage for a "blockage" in my plumbing, except if it was caused by a root from a tree and not to exceed ( I can't recall the distance )I payed the $*** service call, a plumber was sent out and he was not capable of clearing the Blockagethe following week I called Fidelity National to see what the plumber had reported back and to let them know the issue was unresolvedthey informed me they would send the plumber back out to address the issuethe plumber came out only to tell me that he could not fix it and that Fidelity National would write me a check and I wold be responsible for getting this addressedI called Fidelity National to follow up and inform them tha
I reported a Bathroom faucet leak problem on 12/31/ They dispatched a plumber on Jan The plumber couldn't even open the faucet handle Spent minutes and left saying he will get back with a new faucet handles to replace Waited for couple of days and then called Fidelity They said in hours they will get a report from the plumbing company in Pleasanton Called Fidelity after days Same comment from them Then I called the Plumbing company directly They said they are waiting for the replacement part So waited for a week and then called Fidelity They kept saying the same thing, waiting for a report from the plumbing company I was so frustrated Two weeks gone by and they had no clue what's going on Asked to talk to a supervisor A lady came on line and was very rude She said no where in the contract an ETA was mentioned So they cannot commit on a date when it will be serviced Waited for another week Nothing happened, same b
t that they are waiting for a report from the plumbing company On Feb 14th (after weeks) , Fidelity left a voice mail, that they couldn't find the part, and they are ready to send me a VISA card for $59, so I can fix it myself I already paid $for visit fee which is more than the $they are willing to give for fixing it myself I was very disappointed and called them again and asked them to replace the faucet and not interested in their $gift card They agreed to replace it with a builder's chrome faucet
Myself and my spouse have knee problem and for six weeks we couldn't use the bathroom downstairs and had to climb up and down And shamelessly they have sent an email asking me to renew the contract which is expiring in a month
I am definitely staying way from his company for ever!!
In May of this year we contacted Fidelity Home Warranty as we have coverage with them they dispatched *** *** out to our residents because our Ac was blowing warm airThey concluded we had to replace the AC unit, fidelity said they will cover the unit but not anything else*** *** stated since its an older unit and used old refrigerant they had to replace the coil and furnace a total of $*** out of pocketAfter approximately a week and a half after install we had the same issue warm air again we called Fidelity and they said they would dispatch again > *** *** came out again and states it was a part in the ac unit they had to order it would take another weekweeks have passed no ac after we paid $*** the part came they installed it and again after about a week we got warm air again today 7/27/they came out again after I called Sunday this time *** *** stated there is a leak in the hose inside the wall and that that's pro