Very bad experienceI called Fidelity National Home Warranty to get help for my pipe like on Sunday, May 20, I told them that there is no water in the house and asking them rush serviceHowever, there is no one ready to help me, I called five times, every time their response is "we are finding the vendorwait until we found some one"There is a lot of venders in our area but they are not willing to pay rush service Five of the customer service representative who I spoke them were very disrespectful, careless, and unprofessionalJust they would like to give you order instead of helpI asked to speak the manager, they are not willing to transfer the phone to their managerThey told me the Manager will call me, but no one calling meI was very disappointed; I never experienced the worst experience like thisNo more Fidelity National Home Warranty!!!!
The work is no good they fix things and they break agin I have had the knobs fix on my bath tub 5x and I have had to pay for the job over and over I have not been able to use my shower since October its march almost 5months The walls in my shower were intact when job started they started fixing shower *** wile they were doing job I had wall in shower torn down and replace.the contractor felt it would be better to do job with wall torn down but did not tell me he took so long to do the job a mouth wall were fix then they say the could not do the job all the walls were there and that I would have to have the contractor Tear Down the Wall again and take the wall out so that they could finish the job but the ball was not torn down when they started the job this was completely unfair to make me pay to have my wall taken out when I my contractor gave them a timely amount of time and it took them a month to come back and fix the wall in the wall have been repaired my contractor
Filed a repair work order and it's been difficult getting resolutionI have no hot water in my house for straight days and can't get anyone to help usNobody cares at this company
I had called Fidelity about an invoice inquiryOn the 28th of August I left a voicemail with information for them to get back to meI did not get a call backOn the 29th, I had success talking to someone but they had transfered me to another department, and the call was disconnectedI immediately called back multiple times, only to get the voicemailI left a message & waitedNo call backThis is the primary concern, but I'd like to state that I have been bounced back and forth between departments in the past with over minute wait times in between each transfer
We purchased our home after having a clear inspection performed by the home inspectorUpon closing we moved in to our new home July 15, I tried to use the oven several times but it seemed to have a hinge that would not work correctly and would not maintain the correct temperatureI phoned Fidelity home warranty and asked that a service tech come out and take a lookI was told I had to give a credit card number in order to dispatch someone to come outI paid my per contract and received a call from a service techThe service tech arrived in a plain white van without a company name or identifier, he came to my door without a uniform and when I asked for a business card I was told that he does not carry themThe service tech opened and closed my oven and checked the temperature and said there was a problem with the way it sealed and it looked as though the frame might be bentI asked what the next step was and he said that the warranty company would be in touchI aske
I filed a service request for a broken microwave on 9/21/FNHW sent out a technician within one (1) week to diagnose the issueThe tech told me his company would contact FNHW and get back to meThe company never got back to meI contacted FNHW through their email and requested a different vendor due to the poor service already providedI received a phone call from another vendor asking to come measure the microwave since it is a built-inThe new vendor came out approximately 10/09/and did his measurementsThe new vendor called me on 10/11/and stated they needed to special order the microwave and that it will be two (2) weeksI did not hear back from the vendor after two (2) weeks and called them on 10/31/and they told me it might be available on 11/6/If this holds true it will have been days before my microwave can even be scheduled to be replaced...who knows how long it will take to actually execute the replacementI find this extremely unacceptabl
Home Warranty sent contractor to replaced air conditioner condenser and hvac coilThey were also supposed to check out the ducts and part of the same claimPaid to have Hers test which lead to ducts leaking and not up to standard so failed testContacted Fidelity to fix leak ducts but will sent out contractor to fix leak and did not sent out denial noticeWe are covered up to $*** to fix the ducts are avoiding us and not sending denial in writing since claim seems to be falseContractor is also not calling us back
I called because I needed my gas safety valve reset so that my gas heater would workThe customer service rep did not tell me that they did not cover safety valves and proceeded to set an appointment with a plumber because I mentioned no hot waterI expected the plumber to know how to fix it because another plumber has done it beforeThis plumber told me to call the gas companyI called the gas company twice and both times was told a plumber would have to take care of the safety valveFidelity refused to waive the service call feeI feel the customer service rep was not properly trained and the plumber they sent was also not properly trained
Company sent out unqualified repair peopleActually made situation worse and misdiagnosed the problemAfter calling rep and letting know our own technician found the errors and corrected the problem they refuse to reimburse and are extremely rude and difficult to deal withHave asked us to resend paperwork continuously that they have and have even questioned us onPhone calls too this company are an average of minutes hold time with calls often dropped only to restart the min hold time again
$Service Fee Dispute In the month of January I called Fidelity National Home Warranty (FNHW) to repair my doorbellFNHW contracted *** *** to perform this service, and this company failed to do soVia telephone,I brought this to the attention of FNHW on numerous occasions, but to no availToday I spoke with a FNHW representative again, and she told me that I couldn't dispute the $service feeTo-date I have declined to pay this service fee, but now I cannot receive any other service from FNHW -- until paidHere is the reason why I dispute the $service fee request, as filed on Yelp review: Over-Pricing and Under-Performing Experience: Two items: Doorbell and AC socket: AC Socket -- I was billed $for the installation of an AC socket in my crawling-space that took about minutes to installWhen I requested the price be reduced, *** disagreed but in the end threw $dollars on my table and left, seemingly indignantI was willing to have paid him for an hour's
I placed an service request with fidelity home warranty on May 21st, work order: The service company never called for more than daysI called them, they said they dont see a work order and said will follow up with fidelitywith lots of delays, till today the job is not completeHere are my major concerns1) My dishwasher was not draining the water and the water was getting clogged, this was the main issueThere was also a superficial issue, one of the racks was getting stuck when pulling outThe service contractor who came home diagnosed the issue as - the draining pump was not working & will order the parts along with the parts to fix the rack( superficial issue)Now after all the delays, On June 14th,he brings the parts only for the rack and forgot to bring anything for the draining pumpHe said he will order the partsHe closes the original service order, which is still openI called fidelity to explore my options & if I could fire this service contracto
Here is my honest opinion of Fidelity National Home Warranty on claims for my new home in the past months The home warranty I was provided isn't worth the paper it was printed on I am so fed up with Fidelity Home Warranty that I wish I could get money back and pay for the repairs myself instead of being frustrated with the lack of help from this utterly useless warrantyBut I didn't pay for the warranty, so the funds would go back to the former owner I will never recommend this company to a friend, I will not rate them highly for their customer service and I will only change my mind when the company acknowledges that I am not the person responsible for the poor quality of the home I bought I was only there months, roots don't grow that quickly I moved into a termite free home, so how did dead termites eat wires to damage to a working oven?
Claim 1) I had a main sewer blockage due to roots from a city tree within my property It costs me $for the plumber to come out and say he can't clear it out because it is an older home (1962) and doesn't have the wider ports installed in newer homes for his equipment to work I had to spend $2,to have a plumber do what Fidelity Home Warranty could notClaim 2) My oven, which was working at the time of inspection, failed to heat up The oven was working while we were living in the home in the past months Before we moved in, the home was tended for termitesThe $appliance repair team saw dead termites and said that the repair wasn't covered So I don't have an oven now The house only came with appliances, a stove (ok condition), oven (now broken) and dishwasher (replaced due to rust/corrosion) So Fidelity is getting a killer steal on this home, deny claims and don't worry about my fridge, washer, dryer or dishwasher, they are all brand new under warranty from the manufacture
Dishwasher is an included item on my contract, however, they notified that the system has not been working previously, thus it cannot be fixedI submitted the home inspection reportI submitted the request on 2/18/and it still has not been resolved to this day
I previously filed a complaint with Revdex.com against Fidelity National Home Warranty and Revdex.com closed the complaint stating they believe Fidelity's answer to me was satisfactoryFidelity just simply referred me back to the contract which I did not have a problem withI feel, as a consumer, I was not given satisfactory customer service from FidelityI never received a phone call (as I was told I would) from any representative during the two months this issue was going onI received four letters referring me back to my contract and one letter stating they were not able to complete my request (which they did and I am not sure why I received that specific letter)My problem that has not been resolved (which could have if I would have received one phone call from Fidelity) is for my garbage disposal to be repairedThe plumbing company supposedly made a claim (June 2018), but I have yet to have this repair completedI made several attempts to check the status of this request and on two occas
I reached out to this abhorrent company to fix a broken refrigerator in my new homeAfter the serviceman came and replaced the internal computer in the unit, I thanked him and he promptly left ($charge)The next day I realized the water/ice dispenser was no longer working so I called again to have him return and fix the issueThree days later the same serviceman arrived but that morning the water had mysteriously begun to flow againWhen asked if he could check the unit anyway in case it was an intermittent issue, he explained that the water flow issue was to be expected following the previous repair (even though he never warned me to expect it) and that the pipes had just likely frozen and needed a day or two to thawTo be clear, on the second visit he *never* touched the unit and admitted the water issue was related to his previous repairUpon leaving, he said he wouldn't charge me and that he was sorry for the confusion
Then I got a bill for another $a week laterCustomer service refused to waive the charge and were extremely rude on the phoneThey claimed the second visit was unrelated to the first
Scammers, the lot of themSTAY AWAY!
Fidelity Home Warranty company has used inexperienced contractors to work on my central air conditioning unitI live in Phoenix Arizona and filed a work order in JulyIt is now end of September and my A/C unit is still not working properlyWe have experienced 120° in July to 100° as of today I have payed over $out of pocket expenses to have "re-work" complete and including $in monthly electricity billsThe Fideltiy has experessed zero compassion that I have to work in heat conditions, have a child under the age of 3, pets, and my spouse has a medical conditionWe want the issue resloved as soon as possible and do not understand the constant miss diagnosis with inexperienced technitions and delay of service along with lack of sense of urgency pertaining our businessThis has been a severe unprofessional experience I would not recommend this business to anyone
Our hot water heater went out on Tuesday, March 20thIt is now Monday, March 26th and we STILL do not have hot water! We have kids at home and no hot waterFidelity thought the first quote was too high, so they sought a different company since we have an gallon water heaterThey have hours to respondThe second company comes out on Friday at PM too late to do anything about itPromises are made to get it fixed today, Monday the 26thNOTHINGTomorrowWill it get put in tomorrow? It is supposed to be degreesWe have already paid our premium for next yearFor what? To get the run around again? No thanksWe could have already fixed this ourselves! You people take cold showers or go find somewhere to take showers in cold weather see how long a week really is
It has been one week and one day without A/C and it still has not yet been fixedMy family (including my year old and year old children) live in southern California where temperatures this time of year are 110+It does not sound like we will have it fixed this week eitherCruel and dangerous
Terrible experience, terrible customer service, they didnt allow me to explain the situation talked over me and they don't listenThe person they sent was an hour late, he did not use any tools, was here for only minutes and then his company said they will be back the following day with the right equipmentThe guy never show upI call fidelity they confirms with me over the phone that everything was approvedI call fidelity at 8:00am there customer service gives me the run around about the situationSo I hired a basic plumber paid out of pocket and took care of the problem in 20mThe next week fidelity sends me a bill for service call when there guy didn't do anthing Fidelity didn't want to hear the problem they just wanted they're service feeOn there website page it states that they are here for there customers People this home warranty is a ripe off don't listen to themIt's cheaper to pay out of pocket then to pay fidelityThey find ways not to do the job but still want to get paid
this is continuation of complaint ***I did not receive written correspondence in time to respondI would like complaint opened againComplaint was *** come to house to find that fan needed repair to housing unit, specifically it needed to be re balanced so part to do rattle against each otherThey state that repair says there is no failure to Fan (whole house) and Bath Exhaust FanThis is untrueThey found a failure namely that housing unit is not balanced causing the parts to rattle against each otherThis is not operationThe warranty covers all parts fan except that which is excludedAnd Housing UNit is not excluded
Very bad experienceI called Fidelity National Home Warranty to get help for my pipe like on Sunday, May 20, I told them that there is no water in the house and asking them rush serviceHowever, there is no one ready to help me, I called five times, every time their response is "we are finding the vendorwait until we found some one"There is a lot of venders in our area but they are not willing to pay rush service Five of the customer service representative who I spoke them were very disrespectful, careless, and unprofessionalJust they would like to give you order instead of helpI asked to speak the manager, they are not willing to transfer the phone to their managerThey told me the Manager will call me, but no one calling meI was very disappointed; I never experienced the worst experience like thisNo more Fidelity National Home Warranty!!!!
The work is no good they fix things and they break agin I have had the knobs fix on my bath tub 5x and I have had to pay for the job over and over I have not been able to use my shower since October its march almost 5months The walls in my shower were intact when job started they started fixing shower *** wile they were doing job I had wall in shower torn down and replace.the contractor felt it would be better to do job with wall torn down but did not tell me he took so long to do the job a mouth wall were fix then they say the could not do the job all the walls were there and that I would have to have the contractor Tear Down the Wall again and take the wall out so that they could finish the job but the ball was not torn down when they started the job this was completely unfair to make me pay to have my wall taken out when I my contractor gave them a timely amount of time and it took them a month to come back and fix the wall in the wall have been repaired my contractor
Filed a repair work order and it's been difficult getting resolutionI have no hot water in my house for straight days and can't get anyone to help usNobody cares at this company
I had called Fidelity about an invoice inquiryOn the 28th of August I left a voicemail with information for them to get back to meI did not get a call backOn the 29th, I had success talking to someone but they had transfered me to another department, and the call was disconnectedI immediately called back multiple times, only to get the voicemailI left a message & waitedNo call backThis is the primary concern, but I'd like to state that I have been bounced back and forth between departments in the past with over minute wait times in between each transfer
We purchased our home after having a clear inspection performed by the home inspectorUpon closing we moved in to our new home July 15, I tried to use the oven several times but it seemed to have a hinge that would not work correctly and would not maintain the correct temperatureI phoned Fidelity home warranty and asked that a service tech come out and take a lookI was told I had to give a credit card number in order to dispatch someone to come outI paid my per contract and received a call from a service techThe service tech arrived in a plain white van without a company name or identifier, he came to my door without a uniform and when I asked for a business card I was told that he does not carry themThe service tech opened and closed my oven and checked the temperature and said there was a problem with the way it sealed and it looked as though the frame might be bentI asked what the next step was and he said that the warranty company would be in touchI aske
I filed a service request for a broken microwave on 9/21/FNHW sent out a technician within one (1) week to diagnose the issueThe tech told me his company would contact FNHW and get back to meThe company never got back to meI contacted FNHW through their email and requested a different vendor due to the poor service already providedI received a phone call from another vendor asking to come measure the microwave since it is a built-inThe new vendor came out approximately 10/09/and did his measurementsThe new vendor called me on 10/11/and stated they needed to special order the microwave and that it will be two (2) weeksI did not hear back from the vendor after two (2) weeks and called them on 10/31/and they told me it might be available on 11/6/If this holds true it will have been days before my microwave can even be scheduled to be replaced...who knows how long it will take to actually execute the replacementI find this extremely unacceptabl
Home Warranty sent contractor to replaced air conditioner condenser and hvac coilThey were also supposed to check out the ducts and part of the same claimPaid to have Hers test which lead to ducts leaking and not up to standard so failed testContacted Fidelity to fix leak ducts but will sent out contractor to fix leak and did not sent out denial noticeWe are covered up to $*** to fix the ducts are avoiding us and not sending denial in writing since claim seems to be falseContractor is also not calling us back
I called because I needed my gas safety valve reset so that my gas heater would workThe customer service rep did not tell me that they did not cover safety valves and proceeded to set an appointment with a plumber because I mentioned no hot waterI expected the plumber to know how to fix it because another plumber has done it beforeThis plumber told me to call the gas companyI called the gas company twice and both times was told a plumber would have to take care of the safety valveFidelity refused to waive the service call feeI feel the customer service rep was not properly trained and the plumber they sent was also not properly trained
Company sent out unqualified repair peopleActually made situation worse and misdiagnosed the problemAfter calling rep and letting know our own technician found the errors and corrected the problem they refuse to reimburse and are extremely rude and difficult to deal withHave asked us to resend paperwork continuously that they have and have even questioned us onPhone calls too this company are an average of minutes hold time with calls often dropped only to restart the min hold time again
$Service Fee Dispute In the month of January I called Fidelity National Home Warranty (FNHW) to repair my doorbellFNHW contracted *** *** to perform this service, and this company failed to do soVia telephone,I brought this to the attention of FNHW on numerous occasions, but to no availToday I spoke with a FNHW representative again, and she told me that I couldn't dispute the $service feeTo-date I have declined to pay this service fee, but now I cannot receive any other service from FNHW -- until paidHere is the reason why I dispute the $service fee request, as filed on Yelp review: Over-Pricing and Under-Performing Experience: Two items: Doorbell and AC socket: AC Socket -- I was billed $for the installation of an AC socket in my crawling-space that took about minutes to installWhen I requested the price be reduced, *** disagreed but in the end threw $dollars on my table and left, seemingly indignantI was willing to have paid him for an hour's
I placed an service request with fidelity home warranty on May 21st, work order: The service company never called for more than daysI called them, they said they dont see a work order and said will follow up with fidelitywith lots of delays, till today the job is not completeHere are my major concerns1) My dishwasher was not draining the water and the water was getting clogged, this was the main issueThere was also a superficial issue, one of the racks was getting stuck when pulling outThe service contractor who came home diagnosed the issue as - the draining pump was not working & will order the parts along with the parts to fix the rack( superficial issue)Now after all the delays, On June 14th,he brings the parts only for the rack and forgot to bring anything for the draining pumpHe said he will order the partsHe closes the original service order, which is still openI called fidelity to explore my options & if I could fire this service contracto
Here is my honest opinion of Fidelity National Home Warranty on claims for my new home in the past months The home warranty I was provided isn't worth the paper it was printed on I am so fed up with Fidelity Home Warranty that I wish I could get money back and pay for the repairs myself instead of being frustrated with the lack of help from this utterly useless warrantyBut I didn't pay for the warranty, so the funds would go back to the former owner I will never recommend this company to a friend, I will not rate them highly for their customer service and I will only change my mind when the company acknowledges that I am not the person responsible for the poor quality of the home I bought I was only there months, roots don't grow that quickly I moved into a termite free home, so how did dead termites eat wires to damage to a working oven?
Claim 1) I had a main sewer blockage due to roots from a city tree within my property It costs me $for the plumber to come out and say he can't clear it out because it is an older home (1962) and doesn't have the wider ports installed in newer homes for his equipment to work I had to spend $2,to have a plumber do what Fidelity Home Warranty could notClaim 2) My oven, which was working at the time of inspection, failed to heat up The oven was working while we were living in the home in the past months Before we moved in, the home was tended for termitesThe $appliance repair team saw dead termites and said that the repair wasn't covered So I don't have an oven now The house only came with appliances, a stove (ok condition), oven (now broken) and dishwasher (replaced due to rust/corrosion) So Fidelity is getting a killer steal on this home, deny claims and don't worry about my fridge, washer, dryer or dishwasher, they are all brand new under warranty from the manufacture
Dishwasher is an included item on my contract, however, they notified that the system has not been working previously, thus it cannot be fixedI submitted the home inspection reportI submitted the request on 2/18/and it still has not been resolved to this day
I previously filed a complaint with Revdex.com against Fidelity National Home Warranty and Revdex.com closed the complaint stating they believe Fidelity's answer to me was satisfactoryFidelity just simply referred me back to the contract which I did not have a problem withI feel, as a consumer, I was not given satisfactory customer service from FidelityI never received a phone call (as I was told I would) from any representative during the two months this issue was going onI received four letters referring me back to my contract and one letter stating they were not able to complete my request (which they did and I am not sure why I received that specific letter)My problem that has not been resolved (which could have if I would have received one phone call from Fidelity) is for my garbage disposal to be repairedThe plumbing company supposedly made a claim (June 2018), but I have yet to have this repair completedI made several attempts to check the status of this request and on two occas
I reached out to this abhorrent company to fix a broken refrigerator in my new homeAfter the serviceman came and replaced the internal computer in the unit, I thanked him and he promptly left ($charge)The next day I realized the water/ice dispenser was no longer working so I called again to have him return and fix the issueThree days later the same serviceman arrived but that morning the water had mysteriously begun to flow againWhen asked if he could check the unit anyway in case it was an intermittent issue, he explained that the water flow issue was to be expected following the previous repair (even though he never warned me to expect it) and that the pipes had just likely frozen and needed a day or two to thawTo be clear, on the second visit he *never* touched the unit and admitted the water issue was related to his previous repairUpon leaving, he said he wouldn't charge me and that he was sorry for the confusion
Then I got a bill for another $a week laterCustomer service refused to waive the charge and were extremely rude on the phoneThey claimed the second visit was unrelated to the first
Scammers, the lot of themSTAY AWAY!
Fidelity Home Warranty company has used inexperienced contractors to work on my central air conditioning unitI live in Phoenix Arizona and filed a work order in JulyIt is now end of September and my A/C unit is still not working properlyWe have experienced 120° in July to 100° as of today I have payed over $out of pocket expenses to have "re-work" complete and including $in monthly electricity billsThe Fideltiy has experessed zero compassion that I have to work in heat conditions, have a child under the age of 3, pets, and my spouse has a medical conditionWe want the issue resloved as soon as possible and do not understand the constant miss diagnosis with inexperienced technitions and delay of service along with lack of sense of urgency pertaining our businessThis has been a severe unprofessional experience I would not recommend this business to anyone
Our hot water heater went out on Tuesday, March 20thIt is now Monday, March 26th and we STILL do not have hot water! We have kids at home and no hot waterFidelity thought the first quote was too high, so they sought a different company since we have an gallon water heaterThey have hours to respondThe second company comes out on Friday at PM too late to do anything about itPromises are made to get it fixed today, Monday the 26thNOTHINGTomorrowWill it get put in tomorrow? It is supposed to be degreesWe have already paid our premium for next yearFor what? To get the run around again? No thanksWe could have already fixed this ourselves! You people take cold showers or go find somewhere to take showers in cold weather see how long a week really is
It has been one week and one day without A/C and it still has not yet been fixedMy family (including my year old and year old children) live in southern California where temperatures this time of year are 110+It does not sound like we will have it fixed this week eitherCruel and dangerous
Terrible experience, terrible customer service, they didnt allow me to explain the situation talked over me and they don't listenThe person they sent was an hour late, he did not use any tools, was here for only minutes and then his company said they will be back the following day with the right equipmentThe guy never show upI call fidelity they confirms with me over the phone that everything was approvedI call fidelity at 8:00am there customer service gives me the run around about the situationSo I hired a basic plumber paid out of pocket and took care of the problem in 20mThe next week fidelity sends me a bill for service call when there guy didn't do anthing Fidelity didn't want to hear the problem they just wanted they're service feeOn there website page it states that they are here for there customers People this home warranty is a ripe off don't listen to themIt's cheaper to pay out of pocket then to pay fidelityThey find ways not to do the job but still want to get paid
this is continuation of complaint ***I did not receive written correspondence in time to respondI would like complaint opened againComplaint was *** come to house to find that fan needed repair to housing unit, specifically it needed to be re balanced so part to do rattle against each otherThey state that repair says there is no failure to Fan (whole house) and Bath Exhaust FanThis is untrueThey found a failure namely that housing unit is not balanced causing the parts to rattle against each otherThis is not operationThe warranty covers all parts fan except that which is excludedAnd Housing UNit is not excluded