We had the Comprehensive Plus Plan for one yearIn that time period we requested service two times with water leaksBoth were denied as not being in the perimeter of our house--yet both were foundation faucet leaksNow the air conditioner has been dripping water into the filter and onto the carpet--again we are not coveredOur estimated COE was Oct., Today is OctService was again refusedNo contact from the company until this month at which they requested a renewal of their service
We called due to our *** washerWe advised them what type of washer we hadThe first technician they sent out was not even trained to handle our washer and could not do the service; after I had taken off the day for them to handle thisThey sent the ticket to another company and I again took time off for the to 1pm windowAt 1:I call and am told that their tech had an emergency and they had just not gotten around to call me yetI call fidelity and ask for them to refund the service fee as a courtesy and they declinedThey initially said the 2nd guy would call me back in a day or so to rescheduleI told them that was not acceptableThey then asked if I wanted them to call around and of course I said yesJust got the word I have to wait an additional days before this 3rd tech can be sent out
Fidelity Warranty has horrendous, disrespectful "customer service" I had called to request plumbing services per my contract and when the plumber arrived at my location, they spent less than minutes and rendered no services and then left They informed me that no charge would be made to Fidelity home warranty I confirmed with the plumbing company that no charges were made and that a waiver of the $service charge made to me by Fidelity was usually made However when I called Fidelity after receiving the $bill to request the waiver I was treated with abrupt, rude, and disrespect I had asked the supervisor *** yesterday at 3:10pm to escalate my request and he flat out refused which is something I've never experienced I have been a customer of Fidelity's for over years at times with multiple properties and am appalled by the lack of regards for a loyal customer
*** *** *** *** * *** *** *** *** *** ** *** *** ** ** *** *** ** ** *** Fidelity National Home Warranty is a huge scamI seriously question their business practicesI had to pay $for some repair guy to come out, look at the problem and walk away without doing anything or talking to meI paid the full premium for one yearThat should be it, just like insuranceWhy am I paying an additional $every time someone comes out, whether they do anything or not? Realtors, do not recommend this scam to your home buyers if you value relationships and repeat business
Can’t reach anyone without being on hold for a minimum of minutes
I submitted for reimbursement on termite treatment and they are stating that I didn’t follow their protocol
They are scammers!
I filed a claim with Fidelity at the end of September for my Water HeaterI just bought a brand new home, and my water heater stopped working and starting leakingFidelity did great at getting someone out to inspect the water heater, and after that things went down hillThey called me back about days after the inspection happened and advised they would be covering the water heater cost, except for the permit fee, the code upgrade, and the debris removal which totaled about *** I told Fidelity I would have to call them back and needed them to send me a copy of my contract that I never received from them in the first placeI decided later that day it was imperative to have hot water as soon as possible, and called them back to consent to the out of pocket costsWhen I gave my consent I requested to see a copy of the permit, the code upgrade, and the debris costs due to the high out pocket expenseIt has been over weeks since I gave my consent to the out of pocket costI still have no hot water, and when Fidelity called me to discuss after I filed a status update on their website, they told me the person I gave my consent to did not log it and did not schedule the serviceBottom line is I have gone over weeks with no hot water in my homeI attempted to reach the contractor they sent out many times, with no return phone call as wellI am very unhappy with the service that this warranty providedAt ***out of pocket and a month with no hot water because someone did not schedule the service is a beyond absurd to meI probably would of been better of buying my own water heater and putting it inThey didn't cover anythingI feel that by asking them to see proof of the ridiculous cost they were asking for the lady did not file my service callUNPROFESSIONALI could of got a hot water heater for ***and paid someone to install it for *** This warranty is crap
Disaster I have been a customer for over years, I have paid yearly fees and I have, and now that my heating furnace needs to be changed they will not pay for the full cost, I will need to pay for over $to get it replaced, (fidelity is only paying $1200-$1300)I tried negotiating and reasoning and they are not helpingThis besides for the fact that it took over a week and half to come to a conclusionTotally unacceptable
If I was able to I would not even leave one star
In May I filed a claim & Fidelity sent someone to fix my garage door opener on my newly purchased homeWithin an HOUR the garage door opener was again not workingA part that the contractor had screwed in had fallen offSo I called & explained what happened, that was obviously the contractor's faultThey sent him back out and we paid for a part, tat I don't believe we should have had to pay for, and now they are also trying to bill me for the additional service call deductibleI have emailed the company FOUR times stating that this service call was because of their contractor's error & that I'm being wrongfully chargedOver the last months, and emails I have NEVER gotten a responseThe rep on the phone told me someone would get back to meI always get the immediate email confirmation stating that someone will get back to me within hours & NO ONE EVER RESPONDSI now need another service call & it says my account is suspendedThis company is a jo
We were thrilled when we received the Home Warranty policy as a gift from our RealtorWe didn't have many problems that first yearThe website kept locking me out of my account, and they kept telling me it was my errorThen, we got the renewal notice and it was $more than the Realtor had paid for it originallyWe figured that the Realtor had gotten a deal on it or something and paid it in installmentsLess than a week later, our water heater sprung a leak and was spewing water all over our garageI called FNHW and they said they couldn't give me a time frame, but that they would call me to let me knowminutes went by, minutes went by, and my Dad finally stepped in and called Rotor Rooter who was here within minutesWe ended up having to pay the $service fee anywayNo one ever calledI had to cancel it over the internetThen our microwave broke and we called back to see if they would transfer that $to the new service order because they didn't make good on that original callThey didI talked to the representative, telling her that my account said that I owed $75, but she said to ignore it and it was saying that the service fee was $(which is what it originally was anyway)I just received a 'Fee Past Due' bill of $and they REFUSE to credit that to my accountIf I want to cancel the policy they are going to take a $cancellation fee, plus any money THEY have had to pay out on our behalfSo, now I can't even get my money back and find a different Home Warranty provider until next yearYou better believe we are going to pay the darn $and next year (right away) find a different companyI am so disappointed with them
Fidelity Contractor misdiagnosed and/ or miscommunicated problem with my garage door and its operating systemMisdiagnosis led to multiple repair fees and resulted in a safety issue with the garage door system
I reported a Bathroom faucet leak problem on 12/31/ They dispatched a plumber on Jan The plumber couldn't even open the faucet handle Spent minutes and left saying he will get back with a new faucet handles to replace Waited for couple of days and then called Fidelity They said in hours they will get a report from the plumbing company in Pleasanton Called Fidelity after days Same comment from them Then I called the Plumbing company directly They said they are waiting for the replacement part So waited for a week and then called Fidelity They kept saying the same thing, waiting for a report from the plumbing company I was so frustrated Two weeks gone by and they had no clue what's going on Asked to talk to a supervisor A lady came on line and was very rude She said no where in the contract an ETA was mentioned So they cannot commit on a date when it will be serviced Waited for another week Nothing happened, same bt that they are waiting for a report from the plumbing company On Feb 14th (after weeks) , Fidelity left a voice mail, that they couldn't find the part, and they are ready to send me a VISA card for $59, so I can fix it myself I already paid $for visit fee which is more than the $they are willing to give for fixing it myself I was very disappointed and called them again and asked them to replace the faucet and not interested in their $gift card They agreed to replace it with a builder's chrome faucet
Myself and my spouse have knee problem and for six weeks we couldn't use the bathroom downstairs and had to climb up and down And shamelessly they have sent an email asking me to renew the contract which is expiring in a month
I am definitely staying way from his company for ever!!
On 6/10/I contacted Fidelity National Home Warranty to service my washing machine which had/has mold and other residue in the tub during and after washThey since sent out three companies to diagnose/repair (one two times)The first company said the washer needs to be taken apart to see what the problem is, but it likely needed to be replaced as it's a design flawThey said to get a washer cleaner (we got ***) and the problem should go away, but it didn'tThe second repairman took the bottom agitator plate off and cleaned what appeared to be mold, sm, etcand said it should be fine and to run more tub clean cycles, but it wasn'tThe third also concurred it's a design flaw and even if he replaced the tub we would be in the same situation a year from now and told me it should be replacedFidelity told me the washer is too new to replace (years old) and said to contact a repairman outside of the warranty to get a diagnosisI didThe repairman said it needs to be repl
Fidelity National is in breach of contract by continuing to collect payments and service call fees, but failing to repair a defective HVAC system dispite multiple calls and several workorder requests the unit has been unrepaired for over weeks at this timeFidelity has denied my request for internal escalationFidelity has lied directly about issuesFidelity has failed to act as required by agreement, taking money for services and not performing those servicesI cannot imagine why the Revdex.com shows a A+ rating for this company based on what I read on your web site, and personally experience
I have a home warranty contract with Fidelity Home warranty, Contract number ***The contract ran from 04/16/to 10/12/On June I called in a service call for my dishwasherI paid a $service callA company came out that dayA second company came out after that at least three timesA new pump was installed but did not fix the original problemThe company came out again, and againUnfortunately, after numerous attempts at repairing the dishwasher it still has the same issue, the intake valveI have been told by a Fidelity Home Warranty representative they “don’t care”I just want my dishwasher repaired which was under contract and I paid the service fee for
We moved into our newly purchased home in October and noticed the oven display didn't workWe called Fidelity National Home Warranty and they arranged for a technician from *** *** *** to come outThey looked at oven and said the board was outIssue is the technician said they don't make that board and it would have to be refurbishedThis set the following timeline into motion: Nov11th: Parts ordered for stove and oven Nov27th Technician verbally told us part for oven is discontinued and it would have to be rebuilt Took out oven part to be rebuilt Dec18th Technician came out to replace oven part Advised that part was not fixed Technician left part and asked us to call his office and or Fidelity for further information Dec 26th New technician came out (Manager) and took apart to be rebuilt 2nd time Jan 15th Advised the part was only sent out on January 9th to be rebuilt No ETA on when the part will be ready, follwith *** *** *** I call *** *** *** no
We called May to report problem with ACTechnician came out days laterSaid unit failed, He would send report to FNHWweeks, several phone calls to tech and Fidelity went unansweredFinally, I called again today FNHW says coil was damaged by irrigation and would not be coveredThey could not explain why no one called or communicatedI have paid them for years and got zeroThey are a fraud as far as I am concernedbtw, there is no irrigation anywhere close to the unit
I purchased a home with a home warranty that was transferred from previous ownerWhen it was transferred it previously had washer dryer coverage and I called to inquire when I got contract that said it didn't cover washer and dryerThey said that it could be added for $** and if I had any issues the first month they would not be covered and this was in January I did call at the same time about an issue with the water heaterWhen I called in May or April when the dryer stopped spinning they gave me a hard time saying I had to prove it was properly repaired after adding washer dryer coverage and kept saying there was something previously wrong with them (mind you these washer and dryer have been covered under contract for the last years with the previous owner and the total lapse of coverage was maybe days from when I added it)I spoke to a supervisor who was able to clear the issue up and get dryer taken care ofSo this week my washer started having issues leaking and I
I initiated a service request for my garage door that brokeThe dispatched repair person arrived without notice on Saturday at about 8:20am, he told me that he needed to be in touch with the home warranty company to obtain authorization after diagnosing the issue was due to a broken springI received a call that same morning from the authorization department requesting a copy of my home inspection report, never being told that needed to be provided when I initiated the service callSubsequently, I received an email noting the technician had come out to my home and unable to diagnose the problem due to things being in the way, which was incorrect and again stated they needed my home inspection reportI emailed them a copy on Sunday, July 30thOn Monday, July 31st, I called customer service and was told my home inspection report had been received but that I had to speak to the authorization department about my service request, as they didn't know the process in the customer service
We had a clogged kitchen drainFidelity had a contractor snake the drain and a bunch of dirt came upTheir contractor concluded the drain had collapsed under the foundationFidelity wanted to use a camera to determine if a root had caused the collapseBoth their contractor and one that we hired concluded a camera would not work for this purpose because there was too much corrosion in the drainNot being able to determine the cause, Fidelity refused to repair the claim and also refused to authorize a reimbursement for our independent plumber to do the workThe independent plumber said that it was a very remote possibility that a root had caused the breakWe think this is an unfair resolution and an attempt to dodge their responsibilities to repair our drainWe have to repair the drain out of pocket ($2400)
We had the Comprehensive Plus Plan for one yearIn that time period we requested service two times with water leaksBoth were denied as not being in the perimeter of our house--yet both were foundation faucet leaksNow the air conditioner has been dripping water into the filter and onto the carpet--again we are not coveredOur estimated COE was Oct., Today is OctService was again refusedNo contact from the company until this month at which they requested a renewal of their service
We called due to our *** washerWe advised them what type of washer we hadThe first technician they sent out was not even trained to handle our washer and could not do the service; after I had taken off the day for them to handle thisThey sent the ticket to another company and I again took time off for the to 1pm windowAt 1:I call and am told that their tech had an emergency and they had just not gotten around to call me yetI call fidelity and ask for them to refund the service fee as a courtesy and they declinedThey initially said the 2nd guy would call me back in a day or so to rescheduleI told them that was not acceptableThey then asked if I wanted them to call around and of course I said yesJust got the word I have to wait an additional days before this 3rd tech can be sent out
Fidelity Warranty has horrendous, disrespectful "customer service" I had called to request plumbing services per my contract and when the plumber arrived at my location, they spent less than minutes and rendered no services and then left They informed me that no charge would be made to Fidelity home warranty I confirmed with the plumbing company that no charges were made and that a waiver of the $service charge made to me by Fidelity was usually made However when I called Fidelity after receiving the $bill to request the waiver I was treated with abrupt, rude, and disrespect I had asked the supervisor *** yesterday at 3:10pm to escalate my request and he flat out refused which is something I've never experienced I have been a customer of Fidelity's for over years at times with multiple properties and am appalled by the lack of regards for a loyal customer
*** *** *** *** * *** *** *** *** *** ** *** *** ** ** *** *** ** ** *** Fidelity National Home Warranty is a huge scamI seriously question their business practicesI had to pay $for some repair guy to come out, look at the problem and walk away without doing anything or talking to meI paid the full premium for one yearThat should be it, just like insuranceWhy am I paying an additional $every time someone comes out, whether they do anything or not? Realtors, do not recommend this scam to your home buyers if you value relationships and repeat business
Can’t reach anyone without being on hold for a minimum of minutes
I submitted for reimbursement on termite treatment and they are stating that I didn’t follow their protocol
They are scammers!
I filed a claim with Fidelity at the end of September for my Water HeaterI just bought a brand new home, and my water heater stopped working and starting leakingFidelity did great at getting someone out to inspect the water heater, and after that things went down hillThey called me back about days after the inspection happened and advised they would be covering the water heater cost, except for the permit fee, the code upgrade, and the debris removal which totaled about *** I told Fidelity I would have to call them back and needed them to send me a copy of my contract that I never received from them in the first placeI decided later that day it was imperative to have hot water as soon as possible, and called them back to consent to the out of pocket costsWhen I gave my consent I requested to see a copy of the permit, the code upgrade, and the debris costs due to the high out pocket expenseIt has been over weeks since I gave my consent to the out of pocket costI still have no hot water, and when Fidelity called me to discuss after I filed a status update on their website, they told me the person I gave my consent to did not log it and did not schedule the serviceBottom line is I have gone over weeks with no hot water in my homeI attempted to reach the contractor they sent out many times, with no return phone call as wellI am very unhappy with the service that this warranty providedAt ***out of pocket and a month with no hot water because someone did not schedule the service is a beyond absurd to meI probably would of been better of buying my own water heater and putting it inThey didn't cover anythingI feel that by asking them to see proof of the ridiculous cost they were asking for the lady did not file my service callUNPROFESSIONALI could of got a hot water heater for ***and paid someone to install it for *** This warranty is crap
Disaster I have been a customer for over years, I have paid yearly fees and I have, and now that my heating furnace needs to be changed they will not pay for the full cost, I will need to pay for over $to get it replaced, (fidelity is only paying $1200-$1300)I tried negotiating and reasoning and they are not helpingThis besides for the fact that it took over a week and half to come to a conclusionTotally unacceptable
If I was able to I would not even leave one star
In May I filed a claim & Fidelity sent someone to fix my garage door opener on my newly purchased homeWithin an HOUR the garage door opener was again not workingA part that the contractor had screwed in had fallen offSo I called & explained what happened, that was obviously the contractor's faultThey sent him back out and we paid for a part, tat I don't believe we should have had to pay for, and now they are also trying to bill me for the additional service call deductibleI have emailed the company FOUR times stating that this service call was because of their contractor's error & that I'm being wrongfully chargedOver the last months, and emails I have NEVER gotten a responseThe rep on the phone told me someone would get back to meI always get the immediate email confirmation stating that someone will get back to me within hours & NO ONE EVER RESPONDSI now need another service call & it says my account is suspendedThis company is a jo
Will not honor original work order - lied and am willing to take this to court if need be
We were thrilled when we received the Home Warranty policy as a gift from our RealtorWe didn't have many problems that first yearThe website kept locking me out of my account, and they kept telling me it was my errorThen, we got the renewal notice and it was $more than the Realtor had paid for it originallyWe figured that the Realtor had gotten a deal on it or something and paid it in installmentsLess than a week later, our water heater sprung a leak and was spewing water all over our garageI called FNHW and they said they couldn't give me a time frame, but that they would call me to let me knowminutes went by, minutes went by, and my Dad finally stepped in and called Rotor Rooter who was here within minutesWe ended up having to pay the $service fee anywayNo one ever calledI had to cancel it over the internetThen our microwave broke and we called back to see if they would transfer that $to the new service order because they didn't make good on that original callThey didI talked to the representative, telling her that my account said that I owed $75, but she said to ignore it and it was saying that the service fee was $(which is what it originally was anyway)I just received a 'Fee Past Due' bill of $and they REFUSE to credit that to my accountIf I want to cancel the policy they are going to take a $cancellation fee, plus any money THEY have had to pay out on our behalfSo, now I can't even get my money back and find a different Home Warranty provider until next yearYou better believe we are going to pay the darn $and next year (right away) find a different companyI am so disappointed with them
Fidelity Contractor misdiagnosed and/ or miscommunicated problem with my garage door and its operating systemMisdiagnosis led to multiple repair fees and resulted in a safety issue with the garage door system
I reported a Bathroom faucet leak problem on 12/31/ They dispatched a plumber on Jan The plumber couldn't even open the faucet handle Spent minutes and left saying he will get back with a new faucet handles to replace Waited for couple of days and then called Fidelity They said in hours they will get a report from the plumbing company in Pleasanton Called Fidelity after days Same comment from them Then I called the Plumbing company directly They said they are waiting for the replacement part So waited for a week and then called Fidelity They kept saying the same thing, waiting for a report from the plumbing company I was so frustrated Two weeks gone by and they had no clue what's going on Asked to talk to a supervisor A lady came on line and was very rude She said no where in the contract an ETA was mentioned So they cannot commit on a date when it will be serviced Waited for another week Nothing happened, same b
t that they are waiting for a report from the plumbing company On Feb 14th (after weeks) , Fidelity left a voice mail, that they couldn't find the part, and they are ready to send me a VISA card for $59, so I can fix it myself I already paid $for visit fee which is more than the $they are willing to give for fixing it myself I was very disappointed and called them again and asked them to replace the faucet and not interested in their $gift card They agreed to replace it with a builder's chrome faucet
Myself and my spouse have knee problem and for six weeks we couldn't use the bathroom downstairs and had to climb up and down And shamelessly they have sent an email asking me to renew the contract which is expiring in a month
I am definitely staying way from his company for ever!!
On 6/10/I contacted Fidelity National Home Warranty to service my washing machine which had/has mold and other residue in the tub during and after washThey since sent out three companies to diagnose/repair (one two times)The first company said the washer needs to be taken apart to see what the problem is, but it likely needed to be replaced as it's a design flawThey said to get a washer cleaner (we got ***) and the problem should go away, but it didn'tThe second repairman took the bottom agitator plate off and cleaned what appeared to be mold, s
m, etcand said it should be fine and to run more tub clean cycles, but it wasn'tThe third also concurred it's a design flaw and even if he replaced the tub we would be in the same situation a year from now and told me it should be replacedFidelity told me the washer is too new to replace (years old) and said to contact a repairman outside of the warranty to get a diagnosisI didThe repairman said it needs to be repl
Fidelity National is in breach of contract by continuing to collect payments and service call fees, but failing to repair a defective HVAC system dispite multiple calls and several workorder requests the unit has been unrepaired for over weeks at this timeFidelity has denied my request for internal escalationFidelity has lied directly about issuesFidelity has failed to act as required by agreement, taking money for services and not performing those servicesI cannot imagine why the Revdex.com shows a A+ rating for this company based on what I read on your web site, and personally experience
I have a home warranty contract with Fidelity Home warranty, Contract number ***The contract ran from 04/16/to 10/12/On June I called in a service call for my dishwasherI paid a $service callA company came out that dayA second company came out after that at least three timesA new pump was installed but did not fix the original problemThe company came out again, and againUnfortunately, after numerous attempts at repairing the dishwasher it still has the same issue, the intake valveI have been told by a Fidelity Home Warranty representative they “don’t care”I just want my dishwasher repaired which was under contract and I paid the service fee for
We moved into our newly purchased home in October and noticed the oven display didn't workWe called Fidelity National Home Warranty and they arranged for a technician from *** *** *** to come outThey looked at oven and said the board was outIssue is the technician said they don't make that board and it would have to be refurbishedThis set the following timeline into motion: Nov11th: Parts ordered for stove and oven Nov27th Technician verbally told us part for oven is discontinued and it would have to be rebuilt Took out oven part to be rebuilt Dec18th Technician came out to replace oven part Advised that part was not fixed Technician left part and asked us to call his office and or Fidelity for further information Dec 26th New technician came out (Manager) and took apart to be rebuilt 2nd time Jan 15th Advised the part was only sent out on January 9th to be rebuilt No ETA on when the part will be ready, follwith *** *** *** I call *** *** *** no
We called May to report problem with ACTechnician came out days laterSaid unit failed, He would send report to FNHWweeks, several phone calls to tech and Fidelity went unansweredFinally, I called again today FNHW says coil was damaged by irrigation and would not be coveredThey could not explain why no one called or communicatedI have paid them for years and got zeroThey are a fraud as far as I am concernedbtw, there is no irrigation anywhere close to the unit
I purchased a home with a home warranty that was transferred from previous ownerWhen it was transferred it previously had washer dryer coverage and I called to inquire when I got contract that said it didn't cover washer and dryerThey said that it could be added for $** and if I had any issues the first month they would not be covered and this was in January I did call at the same time about an issue with the water heaterWhen I called in May or April when the dryer stopped spinning they gave me a hard time saying I had to prove it was properly repaired after adding washer dryer coverage and kept saying there was something previously wrong with them (mind you these washer and dryer have been covered under contract for the last years with the previous owner and the total lapse of coverage was maybe days from when I added it)I spoke to a supervisor who was able to clear the issue up and get dryer taken care ofSo this week my washer started having issues leaking and I
I initiated a service request for my garage door that brokeThe dispatched repair person arrived without notice on Saturday at about 8:20am, he told me that he needed to be in touch with the home warranty company to obtain authorization after diagnosing the issue was due to a broken springI received a call that same morning from the authorization department requesting a copy of my home inspection report, never being told that needed to be provided when I initiated the service callSubsequently, I received an email noting the technician had come out to my home and unable to diagnose the problem due to things being in the way, which was incorrect and again stated they needed my home inspection reportI emailed them a copy on Sunday, July 30thOn Monday, July 31st, I called customer service and was told my home inspection report had been received but that I had to speak to the authorization department about my service request, as they didn't know the process in the customer service
We had a clogged kitchen drainFidelity had a contractor snake the drain and a bunch of dirt came upTheir contractor concluded the drain had collapsed under the foundationFidelity wanted to use a camera to determine if a root had caused the collapseBoth their contractor and one that we hired concluded a camera would not work for this purpose because there was too much corrosion in the drainNot being able to determine the cause, Fidelity refused to repair the claim and also refused to authorize a reimbursement for our independent plumber to do the workThe independent plumber said that it was a very remote possibility that a root had caused the breakWe think this is an unfair resolution and an attempt to dodge their responsibilities to repair our drainWe have to repair the drain out of pocket ($2400)