I initiated a no heat service call with this company in mid SeptemberInitially they were unable to provide a competent service companyWe went for several weeks before a company finally showed up and condemned the unitFidelity requested paperwork that was provided immediatelyWe were told that someone would be in touch with no responseWe went without heat for over daysTo date we have had the furnace replaced out of pocket and have yet to hear back from FidelityTerrible customer service leaving our family with no heat for that long and still not acknowledged the claim
This is a home warranty companyOur AC unit has been out for more than a weekWe called FNHW right away for helpIt took days for the contractor to come and look at the unitHe agreed that the compressor was broken and needed to be replacedHe left without fixing the problemWe called back the same dayThe house will not cool below degrees at this pointThey came out again - and said that they would immediately tell FNHW that the compressor was brokenWhen I followed up with FHNW they said that they have not received a reportI have three small childrenOne of which has heart and respiratory illnessMy children are up, sweating and in tears because they cannot sleep because it is too hotThis is unacceptablePlease help
Five weeks ago I requested service on my ovenThey sent someone out and they said they had to get a part to replace the gas valveNot a big dealThree weeks later the guy finally had the partPuts it inIt doesn't fix the issueThe guy said he isn't going to come back out to fix it again and will put in for a new ovenI get a call from Fidelity Home Warrenty and they say the guy is waiting on more partsHavent heard back or had my issue fixed yetThey are being unresponsiveSo today, it is snowing and my furnace isn't workingTurns out it is the gas valveThey send someone out and they fix the issue, but now I am concerned that there is an issue with the gas lineI call four times to get someone out to check the gas lineHave to pay another service fee even though they are just having the furnace guy who is already there check itI am worried about our safety and concerned my things are not going to get fixedMy oven still isn't fixed
Fidelity Home Warranty is the provider of our home warrantyOur A/C stopped working this past Sunday and we called Fidelity to request serviceThey put in the request and assigned it to a service providerWhen scheduling the service the person responded that they do not provide service in our areaI called back and was assigned a new providerThis person said they would come to us between the hours of noon and 4pm the following dayWhen they didn't arrive by 5pm I called and was told that he would be another hourAt 7:10pm he finally arrivedWas very aggressive and seemed upset that he has to be thereHe opened up the unit and said it was all junk and that he couldn't fix it without permission from the warranty company but refused to contact them that eveningHe then got more aggressive and said that he "is sick of *** liberals"He then cut the wires in the unit and closed it upWhen I asked why he did that he said it's not a big deal and then tried to open it up and I sa
Charge me "service fee" but then claim the call was "cancelled" at the serviceman's fancy (unknown to me!), and I need to pay again(?!) Do not provide service as stipulated in the contract, only try to set me up for paying moreThe story: I had a reasonable service last year, and renewed for this yearThis year the same garage door opener that was presumably "FIXED" last year (by a service chosen and contracted by Fidelity) breaks againFine, I pay the service fee again and "*** *** ***" comes and replaces the entire unitHowever, two weeks later I discover they did not finish the job: they did not reconnect the stationary keypad and I cannot open the door from outside without a remote! Well, this is still within the warranty period, I call Fidelity, they have the "*** *** ***" call me backThe dispatcher says I can try fixing the keypad myself and gives me a number of presumably the technician who will guide me through the processThe dispatcher assures me if I cannot fi
On July 25th, 2018, we contacted Fidelity National with a request to fix a broken air conditionerWe were told to contact * *** *** about the air conditioner failureThey responded by phone in days and came out six days later even though the temps were over degreesAfter coming out, they said they needed to order a part and we have not heard from them sinceThat was over a week agoMeanwhile, the temps are back over degrees and the year old lady who lives at the residence has no working air conditionerWe have called * *** *** on two occasions and they did not call backWhen we tried to cal Fidelity National to expedite this request, they were not helpfulWhen we tried to contact them this morning, we were put on hold for over minutes and I could not wait any longerAll the reviews of * *** *** we saw were extremely poorThe business is operated out of a homeThe fact an year old lady has had no working air conditioning for over weeks when th
Whenever I call I’m on hold for an hour plusIt’s been almost two months now that I have been trying to get Fidelity to fix the same problem with my pool equipmentWe are now on the third companyI was assured I would not be charged for the second company who came outHowever Fidelity has improperly charged me another $** service call for this visit
Fidelity National Home Warranty has the worst customer service I am currently on the phone waiting an answer and it has been over an hour They have not problem taking your service charge but not responding if the issue is not fixed I have been with this company for years and the customer service has declined every year and is currently at an all time low I have called in times the last week and minimum hold time was minutes
Fidelity National Home Warranty, is running a business base on deceiving practices, the Home warranty that they offer provide a wide coverage on almost every aspect that may need repairs or replace on any home in USABut here is the catch: if the repair cost more than what the company wants to pay they decline the coverage, if the repair involve an old equipment that it reaches the end of their service life, they will decline the coverage base on made up excuses like it was a preexisting condition, or the repair is not part of the coverage, the damage part on the equipment is not covered by us, etcI have a problem with my fresh water pipes in the house that are old and some of them are showing traces of past leaks that has sealed by them self by the natural mineral sediments on the waterWhen I called and informed the home warranty that they are some visible leaks and the pipe needs a repairs they immediately acknowledge the situation, they asked for specific details and they make
I have dealt with several home warranty companies over the years and this company has been by far the worst experience I have hadI would NEVER USE THEM AGAIN I have called repeatedly to correct a service fee issue for an issue that they ended up sending out the same HVAC contractor out three times and the only thing I saw them do is collect service fees THey were supposed to have their dispute resolution group contact me on separate occasions and I NEVER received a call On this third visit, I again paid the service fee and they are now sending me a invoice saying the service fee is unpaid and due I have a copy of the cancelled check Again, NEVER again There are too many reputable companies out there for me to do business with this company again
On April 22, 2018, I contacted Fidelity National Home Warranty regarding the overflow of an upstairs toilet resulting in $*** in damages and $*** in supporting servicesOn April 23,2018, Fidelity National Home Warranty dispatched *** *** of *** *** *** to our home to determine what the cause was to incur said damagesThe plumber with *** *** only investigated the operation of the toilet and did nothing to inspect the plumbing as to what may have caused this toilet to overflow and continue to run for at least 10-minutesI questioned him about running a plumbers snake or investigating the exterior plumbing cleanout for something that could have cased this problemOther than flush the toilet for close to minutes, with and without toilet paper, he determined there was nothing wrong with the operation of the toilet and therefore, Fidelity National Home Warranty would not authorize the replacement of the toiletI was told I could get a 2nd opinion, which I did
My garage door would not open and was serviced on August 1, I paid the contractor the $service fee at the time of repairThe technician indicated my garage door probably needed new springs and was uncertain if what he did (tightened a loose connection) would permanently fix the problem and said the springs probably need to be replaced (but didn't replace them)Ten minutes after the technician left, my garage door would not open againI immediately called Fidelity National Home Warranty and scheduled another appointmentThe same company returned on August 6, and replaced the springs (not covered by the warranty)I am now being assessed a $service fee for the 2nd visitHowever, I should not have to pay this as it was a repeat visit for the exact same issueOn August 20, 2018, I spoke to a customer service representative who transferred me to an authorizations' representativeWhen the authorizations rep could not waive the 2nd $fee, I requested to be transferre
I've lived in this house just over months and had to call a plumber timesTwo times now I have had to pay out of pocket for something the home warranty should have coveredFor the first leak (the very first morning in the house) the home warranty sent a plumber out weeks after I reported the issue and they did cover that costMeanwhile after one week in the house there was a pipe leak that flooded the master bathroom and bedroomI called the home warranty people and they repeatedly told me they wouldn't cover it if it wasn't a foundation leakThis was on a Saturday and I had no real idea where he leak was from so I finally just said I would call a plumber myselfIt turned out to be a pipe in the wall with a holeThe warranty should have covered thatI asked if they would reimburse me the $and they said "no." The truth of the matter is that even if I had waited for them to call someone it wouldn't have been until Monday that they would have had anyone out and I would
We purchased our home after having a clear inspection performed by the home inspectorUpon closing we moved in to our new home July 15, I tried to use the oven several times but it seemed to have a hinge that would not work correctly and would not maintain the correct temperatureI phoned Fidelity home warranty and asked that a service tech come out and take a lookI was told I had to give a credit card number in order to dispatch someone to come outI paid my per contract and received a call from a service techThe service tech arrived in a plain white van without a company name or identifier, he came to my door without a uniform and when I asked for a business card I was told that he does not carry themThe service tech opened and closed my oven and checked the temperature and said there was a problem with the way it sealed and it looked as though the frame might be bentI asked what the next step was and he said that the warranty company would be in touchI aske
Paid $** service fee on 5/for service performed on 5/Toilet was overflowing every other dayPlumber indicated new toilet was needed but cleared the backupCompany did not authorize replacementToilet back up occurred again after two days, so a “callback” scheduled per the terms of the contractPlumber cleared the back up again and indicated again that a new toilet was needed or the problem would continue to occurCompany is now billing me for an additional $** and has suspended my account even though the original problem was never repairedThe plumber indicated a new toilet was needed but company refused to approve the repairI purchased a new toilet and paid all fees out of pocket for toilet and the installationBut the company wants Additional fees when the problem was never fixedEach time I contact the company I am placed on hold for over an hour and transferred from department to department with each transfer comes an additional extremely long hold/wait time
On November 28, I filed a claim under Service Work Order Number ### under Contract Number ### for a “plumbing pipe leak / plumbing stoppage” and I paid the $fee online*** *** was sent to the house December 1, and cleared a clog in the upstairs toilet, but did not address the leaking waste line which was the cause of the sewer back upOn December 13, I again contacted Fidelity regarding Service Work Order Number ### asking for replacement of the leaking sewer pipeI had *** *** ***do a video inspection of the sewer line and they found tree roots had clogged the pipe due to a leak in the sewer pipeFidelity had** *** *** come out January 6, and do their own video inspectionThe following day I received a call from *** representing himself as working for Fidelity but who refused to give his full nameHe stated that they were refusing my claim for replacement of the leaking pipeI contracted with a worker to remove all of t
On instances now that their customer service system has not provided me the services they are supposed to provide in a timely manner and when I call to follow up I get no useful information whatsoever I have no hot water for about hours and follow ups with no information on what they are doing about scheduling a service company that works weekends I have no idea if my service request is even being treated with the urgency that it truly is all I know is that they are in the money making business without providing the services to the consumer that they sold
Paid for "SERVICE"; received careless attitude
Do NOT use Fidelity National Home Warranty! They DO NOT value their customers! My policy was paid in full last week (over $800)Today I woke to find a broken water line and spoke to a supervisor who told me there were plenty of other people in front of me with problems..get in line! We were originally told this wasn't that big of a deal by a CSR and that we "could wait"My husband had to explain the water was non-stop rushing and a valve was broken (and we have sick children at home, so turning off water wasn't an option).Instead of trying to help, they sat on this issue all day long without any resolution - I could have had the issue repaired on my own by now! Why did we pay for this "service"? All we've encountered is rudeness and carelessness! This is the worst customer experience ever! I'm honestly feeling like this is nothing short of a scam! If this company genuinely cares for their customers, they need to re-train their age
June 18th filed complaint on broken AC, in ***Call from AC repair company Monday, not available until Wednesday, June 21stCompressor blownRepair tech says warranty company has to approve repairsCall Thursday and Friday, repair company is having issues with contacting warranty company, warranty company says they haven't received pricing from repair companyCall on Friday warranty company admits to having downed phone lines for several daysThen informed once the price is given, it takes 3-days to get through procurement and orderedThen takes a few more days for shipping then needs to schedule installThey can rush it thru procurement to save daysThis puts the estimated install date on Monday, July 3rd, if that is missed, the 5th! weeks without AC in *** in June-JulyAfter calling about canceling the contract the rep hung up on meWarranty cost was over dollars, and I'm going to have to get a hotel roomI could have this repaired same day and been out less
I initiated a no heat service call with this company in mid SeptemberInitially they were unable to provide a competent service companyWe went for several weeks before a company finally showed up and condemned the unitFidelity requested paperwork that was provided immediatelyWe were told that someone would be in touch with no responseWe went without heat for over daysTo date we have had the furnace replaced out of pocket and have yet to hear back from FidelityTerrible customer service leaving our family with no heat for that long and still not acknowledged the claim
This is a home warranty companyOur AC unit has been out for more than a weekWe called FNHW right away for helpIt took days for the contractor to come and look at the unitHe agreed that the compressor was broken and needed to be replacedHe left without fixing the problemWe called back the same dayThe house will not cool below degrees at this pointThey came out again - and said that they would immediately tell FNHW that the compressor was brokenWhen I followed up with FHNW they said that they have not received a reportI have three small childrenOne of which has heart and respiratory illnessMy children are up, sweating and in tears because they cannot sleep because it is too hotThis is unacceptablePlease help
Five weeks ago I requested service on my ovenThey sent someone out and they said they had to get a part to replace the gas valveNot a big dealThree weeks later the guy finally had the partPuts it inIt doesn't fix the issueThe guy said he isn't going to come back out to fix it again and will put in for a new ovenI get a call from Fidelity Home Warrenty and they say the guy is waiting on more partsHavent heard back or had my issue fixed yetThey are being unresponsiveSo today, it is snowing and my furnace isn't workingTurns out it is the gas valveThey send someone out and they fix the issue, but now I am concerned that there is an issue with the gas lineI call four times to get someone out to check the gas lineHave to pay another service fee even though they are just having the furnace guy who is already there check itI am worried about our safety and concerned my things are not going to get fixedMy oven still isn't fixed
Fidelity Home Warranty is the provider of our home warrantyOur A/C stopped working this past Sunday and we called Fidelity to request serviceThey put in the request and assigned it to a service providerWhen scheduling the service the person responded that they do not provide service in our areaI called back and was assigned a new providerThis person said they would come to us between the hours of noon and 4pm the following dayWhen they didn't arrive by 5pm I called and was told that he would be another hourAt 7:10pm he finally arrivedWas very aggressive and seemed upset that he has to be thereHe opened up the unit and said it was all junk and that he couldn't fix it without permission from the warranty company but refused to contact them that eveningHe then got more aggressive and said that he "is sick of *** liberals"He then cut the wires in the unit and closed it upWhen I asked why he did that he said it's not a big deal and then tried to open it up and I sa
Charge me "service fee" but then claim the call was "cancelled" at the serviceman's fancy (unknown to me!), and I need to pay again(?!) Do not provide service as stipulated in the contract, only try to set me up for paying moreThe story: I had a reasonable service last year, and renewed for this yearThis year the same garage door opener that was presumably "FIXED" last year (by a service chosen and contracted by Fidelity) breaks againFine, I pay the service fee again and "*** *** ***" comes and replaces the entire unitHowever, two weeks later I discover they did not finish the job: they did not reconnect the stationary keypad and I cannot open the door from outside without a remote! Well, this is still within the warranty period, I call Fidelity, they have the "*** *** ***" call me backThe dispatcher says I can try fixing the keypad myself and gives me a number of presumably the technician who will guide me through the processThe dispatcher assures me if I cannot fi
On July 25th, 2018, we contacted Fidelity National with a request to fix a broken air conditionerWe were told to contact * *** *** about the air conditioner failureThey responded by phone in days and came out six days later even though the temps were over degreesAfter coming out, they said they needed to order a part and we have not heard from them sinceThat was over a week agoMeanwhile, the temps are back over degrees and the year old lady who lives at the residence has no working air conditionerWe have called * *** *** on two occasions and they did not call backWhen we tried to cal Fidelity National to expedite this request, they were not helpfulWhen we tried to contact them this morning, we were put on hold for over minutes and I could not wait any longerAll the reviews of * *** *** we saw were extremely poorThe business is operated out of a homeThe fact an year old lady has had no working air conditioning for over weeks when th
They refuse to repair appliances that are covered under warranty
Whenever I call I’m on hold for an hour plusIt’s been almost two months now that I have been trying to get Fidelity to fix the same problem with my pool equipmentWe are now on the third companyI was assured I would not be charged for the second company who came outHowever Fidelity has improperly charged me another $** service call for this visit
Fidelity National Home Warranty has the worst customer service I am currently on the phone waiting an answer and it has been over an hour They have not problem taking your service charge but not responding if the issue is not fixed I have been with this company for years and the customer service has declined every year and is currently at an all time low I have called in times the last week and minimum hold time was minutes
Fidelity National Home Warranty, is running a business base on deceiving practices, the Home warranty that they offer provide a wide coverage on almost every aspect that may need repairs or replace on any home in USABut here is the catch: if the repair cost more than what the company wants to pay they decline the coverage, if the repair involve an old equipment that it reaches the end of their service life, they will decline the coverage base on made up excuses like it was a preexisting condition, or the repair is not part of the coverage, the damage part on the equipment is not covered by us, etcI have a problem with my fresh water pipes in the house that are old and some of them are showing traces of past leaks that has sealed by them self by the natural mineral sediments on the waterWhen I called and informed the home warranty that they are some visible leaks and the pipe needs a repairs they immediately acknowledge the situation, they asked for specific details and they make
I have dealt with several home warranty companies over the years and this company has been by far the worst experience I have hadI would NEVER USE THEM AGAIN I have called repeatedly to correct a service fee issue for an issue that they ended up sending out the same HVAC contractor out three times and the only thing I saw them do is collect service fees THey were supposed to have their dispute resolution group contact me on separate occasions and I NEVER received a call On this third visit, I again paid the service fee and they are now sending me a invoice saying the service fee is unpaid and due I have a copy of the cancelled check Again, NEVER again There are too many reputable companies out there for me to do business with this company again
On April 22, 2018, I contacted Fidelity National Home Warranty regarding the overflow of an upstairs toilet resulting in $*** in damages and $*** in supporting servicesOn April 23,2018, Fidelity National Home Warranty dispatched *** *** of *** *** *** to our home to determine what the cause was to incur said damagesThe plumber with *** *** only investigated the operation of the toilet and did nothing to inspect the plumbing as to what may have caused this toilet to overflow and continue to run for at least 10-minutesI questioned him about running a plumbers snake or investigating the exterior plumbing cleanout for something that could have cased this problemOther than flush the toilet for close to minutes, with and without toilet paper, he determined there was nothing wrong with the operation of the toilet and therefore, Fidelity National Home Warranty would not authorize the replacement of the toiletI was told I could get a 2nd opinion, which I did
My garage door would not open and was serviced on August 1, I paid the contractor the $service fee at the time of repairThe technician indicated my garage door probably needed new springs and was uncertain if what he did (tightened a loose connection) would permanently fix the problem and said the springs probably need to be replaced (but didn't replace them)Ten minutes after the technician left, my garage door would not open againI immediately called Fidelity National Home Warranty and scheduled another appointmentThe same company returned on August 6, and replaced the springs (not covered by the warranty)I am now being assessed a $service fee for the 2nd visitHowever, I should not have to pay this as it was a repeat visit for the exact same issueOn August 20, 2018, I spoke to a customer service representative who transferred me to an authorizations' representativeWhen the authorizations rep could not waive the 2nd $fee, I requested to be transferre
I've lived in this house just over months and had to call a plumber timesTwo times now I have had to pay out of pocket for something the home warranty should have coveredFor the first leak (the very first morning in the house) the home warranty sent a plumber out weeks after I reported the issue and they did cover that costMeanwhile after one week in the house there was a pipe leak that flooded the master bathroom and bedroomI called the home warranty people and they repeatedly told me they wouldn't cover it if it wasn't a foundation leakThis was on a Saturday and I had no real idea where he leak was from so I finally just said I would call a plumber myselfIt turned out to be a pipe in the wall with a holeThe warranty should have covered thatI asked if they would reimburse me the $and they said "no." The truth of the matter is that even if I had waited for them to call someone it wouldn't have been until Monday that they would have had anyone out and I would
We purchased our home after having a clear inspection performed by the home inspectorUpon closing we moved in to our new home July 15, I tried to use the oven several times but it seemed to have a hinge that would not work correctly and would not maintain the correct temperatureI phoned Fidelity home warranty and asked that a service tech come out and take a lookI was told I had to give a credit card number in order to dispatch someone to come outI paid my per contract and received a call from a service techThe service tech arrived in a plain white van without a company name or identifier, he came to my door without a uniform and when I asked for a business card I was told that he does not carry themThe service tech opened and closed my oven and checked the temperature and said there was a problem with the way it sealed and it looked as though the frame might be bentI asked what the next step was and he said that the warranty company would be in touchI aske
Paid $** service fee on 5/for service performed on 5/Toilet was overflowing every other dayPlumber indicated new toilet was needed but cleared the backupCompany did not authorize replacementToilet back up occurred again after two days, so a “callback” scheduled per the terms of the contractPlumber cleared the back up again and indicated again that a new toilet was needed or the problem would continue to occurCompany is now billing me for an additional $** and has suspended my account even though the original problem was never repairedThe plumber indicated a new toilet was needed but company refused to approve the repairI purchased a new toilet and paid all fees out of pocket for toilet and the installationBut the company wants Additional fees when the problem was never fixedEach time I contact the company I am placed on hold for over an hour and transferred from department to department with each transfer comes an additional extremely long hold/wait time
On November 28, I filed a claim under Service Work Order Number ### under Contract Number ### for a “plumbing pipe leak / plumbing stoppage” and I paid the $fee online*** *** was sent to the house December 1, and cleared a clog in the upstairs toilet, but did not address the leaking waste line which was the cause of the sewer back upOn December 13, I again contacted Fidelity regarding Service Work Order Number ### asking for replacement of the leaking sewer pipeI had *** *** ***do a video inspection of the sewer line and they found tree roots had clogged the pipe due to a leak in the sewer pipeFidelity had** *** *** come out January 6, and do their own video inspectionThe following day I received a call from *** representing himself as working for Fidelity but who refused to give his full nameHe stated that they were refusing my claim for replacement of the leaking pipeI contracted with a worker to remove all of t
On instances now that their customer service system has not provided me the services they are supposed to provide in a timely manner and when I call to follow up I get no useful information whatsoever I have no hot water for about hours and follow ups with no information on what they are doing about scheduling a service company that works weekends I have no idea if my service request is even being treated with the urgency that it truly is all I know is that they are in the money making business without providing the services to the consumer that they sold
Paid for "SERVICE"; received careless attitude
Do NOT use Fidelity National Home Warranty! They DO NOT value their customers! My policy was paid in full last week (over $800)Today I woke to find a broken water line and spoke to a supervisor who told me there were plenty of other people in front of me with problems..get in line! We were originally told this wasn't that big of a deal by a CSR and that we "could wait"My husband had to explain the water was non-stop rushing and a valve was broken (and we have sick children at home, so turning off water wasn't an option).Instead of trying to help, they sat on this issue all day long without any resolution - I could have had the issue repaired on my own by now! Why did we pay for this "service"? All we've encountered is rudeness and carelessness! This is the worst customer experience ever! I'm honestly feeling like this is nothing short of a scam! If this company genuinely cares for their customers, they need to re-train their age
June 18th filed complaint on broken AC, in ***Call from AC repair company Monday, not available until Wednesday, June 21stCompressor blownRepair tech says warranty company has to approve repairsCall Thursday and Friday, repair company is having issues with contacting warranty company, warranty company says they haven't received pricing from repair companyCall on Friday warranty company admits to having downed phone lines for several daysThen informed once the price is given, it takes 3-days to get through procurement and orderedThen takes a few more days for shipping then needs to schedule installThey can rush it thru procurement to save daysThis puts the estimated install date on Monday, July 3rd, if that is missed, the 5th! weeks without AC in *** in June-JulyAfter calling about canceling the contract the rep hung up on meWarranty cost was over dollars, and I'm going to have to get a hotel roomI could have this repaired same day and been out less