I've had a very negative experience with this companyWe purchased our home this last May and have had some issues that I've called fidelity to come out and fixFirst issues I called about was our top dishwasher wouldn't start and the bottom one would fill up with water when I'd use the top one and wouldn't drain, and some of the burners on our stove wouldn't igniteThe guy came out, reset the top dishwasher so it starts now, but basically told us to fix the bottom one I have to run it to drain the water out....even though I'm not utilizing it(So not fixed) He worked on the stove for awhile, finally said he needs to order a part and would come back and fix itA couple weeks go by, they finally call me to set up an appointment so I didA different guy comes out, tries working on the stove all over againAt the end tells me he needs to order a part and needs to come backThey have never come back! Next issue, I call about some electrical issuesOur phone jacks aren't working in the house, I had a question about our attic fan running constantly, and our central vacuum wasn't workingThe guy comes out and works on the vacuum firstHe tells me that there's a hole in the tube in the attic and he can't fix it so he tapes the hole and tells me it works nowIt doesn't workHe doesn't even try to attempt the phone situation because he said something about there's a lot of wiring in the attic and he wouldn't be able to figure it out or something, and tells me the attic fan just works that way and not to worryLast issue; it's getting cold now and I cannot get our heater to workI set up an appointment to fix the heaterThey come and take a look in the attic, tell me the cover is off and they're not allowed to work on it because they don't want to be responsible if someone broke it or whateverWhich okay, I get that....but they charge me still a service fee for them to tell me they can't work on it???? I've been charged service fees for someone to tape a hole, which I could do, to tell me that's just how it works and not take a look at it? No thank youI'm not renewingI've had to go out of the warranty and hire people to fix these issuesSo on top of there charges I have to pay the service charges for the things that didn't even get finished
HORRIBLE, HORRIBLE ,HORRIBLE COMPANY!!!! Requested a tech that knew about SOLAR water heaters when my reservoir tank started leakingSpoke to people from fidelity before the tech arrivedThey sent someone that is not certified to work on solar water heaters, but knew enough to know that the solar tank had nothing to do with our leaking, electric water tank, spoke with multiple people from Fidelity, all giving me different excuses why it would not be coveredOnce explaining why their information was incorrect they would go to another excuseI finally asked for a manager who directed me to the last person being a tech named *** who stated that regardless of the fact that it is my electric holding tank, they will not cover the repairs/replacement because it was sold by a solar company and has their sticker on itTherefore they do not have to cover my ELECTRIC water heating tank with an ELECTRIC heating element in itHe then told the tech that had it been a gallon tank (and not
We put in a service request for air condition repair on Saturday Their vendor never return our voice message We tried calling the vendor's number again and it was disconnectedWe spoke with a Fidelity supervisor on Monday The Fidelity supervisor contacted the vendor and advised us that the vendor was very busy and would get back to us later in the week -Friday The Fidelity supervisor gave us no assurance as to when the vendor would contact us or whether the vendor had our contact informationFidelity has only ONE air condition vendor for the Southern California (in the middle of summer)The Fidelity Supervisor lacked professionalism, problem solving ability, and did not give any explanation other than they only have ONE vendor
I paid this company a lot of money for my home warranty and they did not cover a very basic microwave claimThey charged me a service fee and totally found an unreasonable excuse to not cover the claim
Fidelity subcontracts with less than reputable companies who are unable to uphold basic customer service expectationsRepair request took over a month to resolve, having to be assigned to two different companies, being promised a third, better, more reputable company, and failing to follow throughFidelity representatives promised call backs regarding issues that were brought to their attention with no follow up or follow throughSeveral attempts to contact Fidelity to resolve this matter directly have gone unanswered
I've lived in this house just over months and had to call a plumber timesTwo times now I have had to pay out of pocket for something the home warranty should have coveredFor the first leak (the very first morning in the house) the home warranty sent a plumber out weeks after I reported the issue and they did cover that costMeanwhile after one week in the house there was a pipe leak that flooded the master bathroom and bedroomI called the home warranty people and they repeatedly told me they wouldn't cover it if it wasn't a foundation leakThis was on a Saturday and I had no real idea where he leak was from so I finally just said I would call a plumber myselfIt turned out to be a pipe in the wall with a holeThe warranty should have covered thatI asked if they would reimburse me the $and they said "no." The truth of the matter is that even if I had waited for them to call someone it wouldn't have been until Monday that they would have had anyone out and I would
First of all, I would like to start with I have been with fidelity home warranty for years, and have referred many clients to themMy air conditioner stopped working, so I called fidelity they send out a technician that stated he was not qualified to complete the repair, because he could not get parts specific to our unitI called fidelity they informed me to call the company that that is qualified to repair my air conditioner have them diagnose the problem to repairI had them come out and they gave me, in writing their diagnosesI sent fidelity
the estimate and was told by fidelity to proceed with the repair and to have our technician explain why he had to replace all parts, which I didI sent fidelity what they asked for and then they told me after a week of calling them daily.I was sent through many different people and mangers on hold for minutes each timeI was hung up on after holding on the phone for minutesI was told I would get a call back did not happenI called again to follow up after my repair that cost me 4,and I was told I would be reimbursedI spoke to another manager and was told they would not reimburse me for the repairsThis is the worst company I have ever dealt withI can't believe this company is still in businessWe as consumers purchase a home warranty,so that we do not have to worry about expensive repairsThis is not the case with fidelityStay away from this companySo, frustrated
I received paperwork outlining my warranty AFTER work was needed and now they will not honor the claim or reimburse me for funds that would have been covered under warranty
Fidelity has failed to honor the contract for my multiple home warranties repeatedlyThe level of service is extremely poorThe contract definitions of 'modifications' are intentionally very vagueFidelity consistently allows technicians to write up surcharges for 'modifications' to make customers pay out of pocket expensesThese are not modifications, but simply replacing the unitIt is part of the job, nothing is modifiedFurthermore, fidelity consistently takes 2-weeks to conduct a simple repairParts are available locally same dayThis is a breach of contract and a failure to perform the work in a reasonable time
I recently purchased a property and was given a Fidelity Home Warranty by my real estate agentShortly after receiving the warranty I had an issue involving a small gas leak and needed a repair*** came out to my residence and identified the issue, shut off my gas meter and told me to call a plumberI called Fidelity given that this should have been covered by the home warrantyThey took my information and "routed my request to their vendor"Their vendor called me and indicated it would take one week for them to come outSince my gas was shut off, I had no heat or hot waterI called Fidelity and they indicated that I could use my own plumber and get reimbursedI called a plumber who respondedI then called Fidelity "authorizations team" and had the plumber describe the work to be doneFidelity denied the claim on the phoneI paid the plumber in full and then noted on my next credit card statement a charge of $** for a service fee from FidelityFidelity is refusing to refun
Company sent a technician, which did not conduct a proper evaluationTechnician advised me, that he was informed by the Fidelity company to only make a visual inspections without any physically inspecting the water leak in my kitchen ceilingFidelity has been contacted and state that the technician reported mold on the inside of the of the ceilingA report which, in order to determine any mold required the ceiling to be breached Fidelity is hereby not honoring their contract and state they do not cover any breach to the drywallFidelity stated I would be required to turn off the water, since they do not cover any secondary damagesThis issue involves health issues
Hi, The main circuit breaker at my house is not workingWhich seems like a safety issue to meFortunately it is covered under my home warrantyIn November I contacted my warranty company (Fidelity Nation Home Warranty) and they sent *** *** to inspect my circuit breaker*** *** inspected the circuit and confirmed it needed to be replacedI was charged my deductible for the serviceSince then I have called *** *** dozens of times and they have never replaced the circuit breaker (8-months later)I contacted my insurance company and they called *** *** who claims they did the work in december last yearThis seems like fraud
on 07/05/I submitted a service request for plumbing issues*** submitted a rush request with *** *** ***This plumber was rude but when I complained *** from FNHW said that plumber denied being snappy and rudeShe submitted new request with different plumber*** *** came to our home on 07/14/& fixed one of the problems but asked for $instead of $so we paid the higher amountFollowing week FNHW sent invoice for $unpaid feeI called and explained to*** that we paid $130, she placed me on hold and said plumber claimed that they descaled our water heaterI told her he didn't touch the water heaterShe said she'll look into it*** from FNHW called same evening to check on status of service requestI repeated story about overpayment & work not done to water heaterHe said he'll research alsoWe didn't hear anything so I called FNHW todayBTW every time I call FNHW it takes on average minutes to contact a per
Fidelity national home warranty company was contacted several times over the past month regarding my air conditioner not cooling my homeOver the past month the company has sent different air conditioning companys who have gone out more than one time each to try to fix my air conditionerThe law in *** is you have to have a properly working air conditioning system that can cool to My air conditioner cannot cool below and there is humidity in the homeWe have temperatures ranging from 109-All companies wrote in their report the air conditioning system is years old, wire out and cannot cool properly anymoreThe air conditioning companies have done everything to try to fix the unit but it cannot be fixedFidelity national has dragged this on a month now with no resolutionAll companies have said the air conditioning system has to be replacedFidelity national has done everything they can to avoid replacing the unit and I still do not have resolution and m
This company sent out a plumber that was incompetent and treated me and my family extremely rudeI tried calling Fidelity to get this resolvedNo one would assist me in resolving this issueI have had other home warranties before and this is the worst experience I have had
Fidelity Contractor misdiagnosed and/ or miscommunicated problem with my garage door and its operating systemMisdiagnosis led to multiple repair fees and resulted in a safety issue with the garage door system
My water heater broke at my house in Half Moon Bay, and Fidelity sent a repairman out to fix it on a rush order since it was leaking and there was no hot waterSince the repairman wasn't treating it as a rush order and it had been several weeks, I called Fedelity several times about the statusToday, 10/25/2016, I received a call from the plumber that he had completed the work and that I owed him "$235" out of pocket directly to himI called Fidelity and they claimed that a Fidelity worker named *** "got authorization from me for an expansion tank" on 10/At first they said authorization was given on 10/The extra cost will be "$275" that I must pay the plumberI told representative *** and then supervisor *** that I absolutely did not give authorization and that this was the first I was hearing of itI requested they listen to the recording of the call when I supposedly gave this fictional authorizationI requested that they pay the $owed to the plumberI call
Company sent a technician, which did not conduct a proper evaluationTechnician advised me, that he was informed by the Fidelity company to only make a visual inspections without any physically inspecting the water leak in my kitchen ceilingFidelity has been contacted and state that the technician reported mold on the inside of the of the ceilingA report which, in order to determine any mold required the ceiling to be breached Fidelity is hereby not honoring their contract and state they do not cover any breach to the drywallFidelity stated I would be required to turn off the water, since they do not cover any secondary damagesThis issue involves health issues
We purchased home warranty with company in October of with purchase of our homeOn July we filed a claim that our central air was not working properlyLater than evening, our air conditioner sprung a leak that leaked over gallons of water in our homeWe called ***
Our house on Friday morning 8-11-lost a leg of the volt systemI contacted Fidelity Warranty to have an electrician come by and inspect the issueThe electrician made a determination that the meter box was not operational, that the meter box needed to be replacedThe meter box is arcing and smoking***-the electric provider came by and disconnected the power due to the fire hazardFidelity made the opinion not to cover the problemIn the plan coverage it states: "Standard Items: All parts and components that affect standard operation" Without a meter box we would have standard operation Fidelity choose not to cover for no reason that they haveThey requested a second opinion, a second electrician is coming by today for thatWe have a child who has special dietary needs and to be fed with special food on a regular basisThis issue with out any help from Fidelity has messed up our lives and they are following their coverage plan
I've had a very negative experience with this companyWe purchased our home this last May and have had some issues that I've called fidelity to come out and fixFirst issues I called about was our top dishwasher wouldn't start and the bottom one would fill up with water when I'd use the top one and wouldn't drain, and some of the burners on our stove wouldn't igniteThe guy came out, reset the top dishwasher so it starts now, but basically told us to fix the bottom one I have to run it to drain the water out....even though I'm not utilizing it(So not fixed) He worked on the stove for awhile, finally said he needs to order a part and would come back and fix itA couple weeks go by, they finally call me to set up an appointment so I didA different guy comes out, tries working on the stove all over againAt the end tells me he needs to order a part and needs to come backThey have never come back! Next issue, I call about some electrical issuesOur phone jacks aren't working in the house, I had a question about our attic fan running constantly, and our central vacuum wasn't workingThe guy comes out and works on the vacuum firstHe tells me that there's a hole in the tube in the attic and he can't fix it so he tapes the hole and tells me it works nowIt doesn't workHe doesn't even try to attempt the phone situation because he said something about there's a lot of wiring in the attic and he wouldn't be able to figure it out or something, and tells me the attic fan just works that way and not to worryLast issue; it's getting cold now and I cannot get our heater to workI set up an appointment to fix the heaterThey come and take a look in the attic, tell me the cover is off and they're not allowed to work on it because they don't want to be responsible if someone broke it or whateverWhich okay, I get that....but they charge me still a service fee for them to tell me they can't work on it???? I've been charged service fees for someone to tape a hole, which I could do, to tell me that's just how it works and not take a look at it? No thank youI'm not renewingI've had to go out of the warranty and hire people to fix these issuesSo on top of there charges I have to pay the service charges for the things that didn't even get finished
HORRIBLE, HORRIBLE ,HORRIBLE COMPANY!!!! Requested a tech that knew about SOLAR water heaters when my reservoir tank started leakingSpoke to people from fidelity before the tech arrivedThey sent someone that is not certified to work on solar water heaters, but knew enough to know that the solar tank had nothing to do with our leaking, electric water tank, spoke with multiple people from Fidelity, all giving me different excuses why it would not be coveredOnce explaining why their information was incorrect they would go to another excuseI finally asked for a manager who directed me to the last person being a tech named *** who stated that regardless of the fact that it is my electric holding tank, they will not cover the repairs/replacement because it was sold by a solar company and has their sticker on itTherefore they do not have to cover my ELECTRIC water heating tank with an ELECTRIC heating element in itHe then told the tech that had it been a gallon tank (and not
We put in a service request for air condition repair on Saturday Their vendor never return our voice message We tried calling the vendor's number again and it was disconnectedWe spoke with a Fidelity supervisor on Monday The Fidelity supervisor contacted the vendor and advised us that the vendor was very busy and would get back to us later in the week -Friday The Fidelity supervisor gave us no assurance as to when the vendor would contact us or whether the vendor had our contact informationFidelity has only ONE air condition vendor for the Southern California (in the middle of summer)The Fidelity Supervisor lacked professionalism, problem solving ability, and did not give any explanation other than they only have ONE vendor
I paid this company a lot of money for my home warranty and they did not cover a very basic microwave claimThey charged me a service fee and totally found an unreasonable excuse to not cover the claim
Fidelity subcontracts with less than reputable companies who are unable to uphold basic customer service expectationsRepair request took over a month to resolve, having to be assigned to two different companies, being promised a third, better, more reputable company, and failing to follow throughFidelity representatives promised call backs regarding issues that were brought to their attention with no follow up or follow throughSeveral attempts to contact Fidelity to resolve this matter directly have gone unanswered
I've lived in this house just over months and had to call a plumber timesTwo times now I have had to pay out of pocket for something the home warranty should have coveredFor the first leak (the very first morning in the house) the home warranty sent a plumber out weeks after I reported the issue and they did cover that costMeanwhile after one week in the house there was a pipe leak that flooded the master bathroom and bedroomI called the home warranty people and they repeatedly told me they wouldn't cover it if it wasn't a foundation leakThis was on a Saturday and I had no real idea where he leak was from so I finally just said I would call a plumber myselfIt turned out to be a pipe in the wall with a holeThe warranty should have covered thatI asked if they would reimburse me the $and they said "no." The truth of the matter is that even if I had waited for them to call someone it wouldn't have been until Monday that they would have had anyone out and I would
First of all, I would like to start with I have been with fidelity home warranty for years, and have referred many clients to themMy air conditioner stopped working, so I called fidelity they send out a technician that stated he was not qualified to complete the repair, because he could not get parts specific to our unitI called fidelity they informed me to call the company that that is qualified to repair my air conditioner have them diagnose the problem to repairI had them come out and they gave me, in writing their diagnosesI sent fidelity
the estimate and was told by fidelity to proceed with the repair and to have our technician explain why he had to replace all parts, which I didI sent fidelity what they asked for and then they told me after a week of calling them daily.I was sent through many different people and mangers on hold for minutes each timeI was hung up on after holding on the phone for minutesI was told I would get a call back did not happenI called again to follow up after my repair that cost me 4,and I was told I would be reimbursedI spoke to another manager and was told they would not reimburse me for the repairsThis is the worst company I have ever dealt withI can't believe this company is still in businessWe as consumers purchase a home warranty,so that we do not have to worry about expensive repairsThis is not the case with fidelityStay away from this companySo, frustrated
I received paperwork outlining my warranty AFTER work was needed and now they will not honor the claim or reimburse me for funds that would have been covered under warranty
Fidelity has failed to honor the contract for my multiple home warranties repeatedlyThe level of service is extremely poorThe contract definitions of 'modifications' are intentionally very vagueFidelity consistently allows technicians to write up surcharges for 'modifications' to make customers pay out of pocket expensesThese are not modifications, but simply replacing the unitIt is part of the job, nothing is modifiedFurthermore, fidelity consistently takes 2-weeks to conduct a simple repairParts are available locally same dayThis is a breach of contract and a failure to perform the work in a reasonable time
I recently purchased a property and was given a Fidelity Home Warranty by my real estate agentShortly after receiving the warranty I had an issue involving a small gas leak and needed a repair*** came out to my residence and identified the issue, shut off my gas meter and told me to call a plumberI called Fidelity given that this should have been covered by the home warrantyThey took my information and "routed my request to their vendor"Their vendor called me and indicated it would take one week for them to come outSince my gas was shut off, I had no heat or hot waterI called Fidelity and they indicated that I could use my own plumber and get reimbursedI called a plumber who respondedI then called Fidelity "authorizations team" and had the plumber describe the work to be doneFidelity denied the claim on the phoneI paid the plumber in full and then noted on my next credit card statement a charge of $** for a service fee from FidelityFidelity is refusing to refun
Company sent a technician, which did not conduct a proper evaluationTechnician advised me, that he was informed by the Fidelity company to only make a visual inspections without any physically inspecting the water leak in my kitchen ceilingFidelity has been contacted and state that the technician reported mold on the inside of the of the ceilingA report which, in order to determine any mold required the ceiling to be breached Fidelity is hereby not honoring their contract and state they do not cover any breach to the drywallFidelity stated I would be required to turn off the water, since they do not cover any secondary damagesThis issue involves health issues
Hi, The main circuit breaker at my house is not workingWhich seems like a safety issue to meFortunately it is covered under my home warrantyIn November I contacted my warranty company (Fidelity Nation Home Warranty) and they sent *** *** to inspect my circuit breaker*** *** inspected the circuit and confirmed it needed to be replacedI was charged my deductible for the serviceSince then I have called *** *** dozens of times and they have never replaced the circuit breaker (8-months later)I contacted my insurance company and they called *** *** who claims they did the work in december last yearThis seems like fraud
on 07/05/I submitted a service request for plumbing issues*** submitted a rush request with *** *** ***This plumber was rude but when I complained *** from FNHW said that plumber denied being snappy and rudeShe submitted new request with different plumber*** *** came to our home on 07/14/& fixed one of the problems but asked for $instead of $so we paid the higher amountFollowing week FNHW sent invoice for $unpaid feeI called and explained to*** that we paid $130, she placed me on hold and said plumber claimed that they descaled our water heaterI told her he didn't touch the water heaterShe said she'll look into it*** from FNHW called same evening to check on status of service requestI repeated story about overpayment & work not done to water heaterHe said he'll research alsoWe didn't hear anything so I called FNHW todayBTW every time I call FNHW it takes on average minutes to contact a per
Fidelity national home warranty company was contacted several times over the past month regarding my air conditioner not cooling my homeOver the past month the company has sent different air conditioning companys who have gone out more than one time each to try to fix my air conditionerThe law in *** is you have to have a properly working air conditioning system that can cool to My air conditioner cannot cool below and there is humidity in the homeWe have temperatures ranging from 109-All companies wrote in their report the air conditioning system is years old, wire out and cannot cool properly anymoreThe air conditioning companies have done everything to try to fix the unit but it cannot be fixedFidelity national has dragged this on a month now with no resolutionAll companies have said the air conditioning system has to be replacedFidelity national has done everything they can to avoid replacing the unit and I still do not have resolution and m
This company sent out a plumber that was incompetent and treated me and my family extremely rudeI tried calling Fidelity to get this resolvedNo one would assist me in resolving this issueI have had other home warranties before and this is the worst experience I have had
Fidelity Contractor misdiagnosed and/ or miscommunicated problem with my garage door and its operating systemMisdiagnosis led to multiple repair fees and resulted in a safety issue with the garage door system
My water heater broke at my house in Half Moon Bay, and Fidelity sent a repairman out to fix it on a rush order since it was leaking and there was no hot waterSince the repairman wasn't treating it as a rush order and it had been several weeks, I called Fedelity several times about the statusToday, 10/25/2016, I received a call from the plumber that he had completed the work and that I owed him "$235" out of pocket directly to himI called Fidelity and they claimed that a Fidelity worker named *** "got authorization from me for an expansion tank" on 10/At first they said authorization was given on 10/The extra cost will be "$275" that I must pay the plumberI told representative *** and then supervisor *** that I absolutely did not give authorization and that this was the first I was hearing of itI requested they listen to the recording of the call when I supposedly gave this fictional authorizationI requested that they pay the $owed to the plumberI call
Company sent a technician, which did not conduct a proper evaluationTechnician advised me, that he was informed by the Fidelity company to only make a visual inspections without any physically inspecting the water leak in my kitchen ceilingFidelity has been contacted and state that the technician reported mold on the inside of the of the ceilingA report which, in order to determine any mold required the ceiling to be breached Fidelity is hereby not honoring their contract and state they do not cover any breach to the drywallFidelity stated I would be required to turn off the water, since they do not cover any secondary damagesThis issue involves health issues
We purchased home warranty with company in October of with purchase of our homeOn July we filed a claim that our central air was not working properlyLater than evening, our air conditioner sprung a leak that leaked over gallons of water in our homeWe called ***
Our house on Friday morning 8-11-lost a leg of the volt systemI contacted Fidelity Warranty to have an electrician come by and inspect the issueThe electrician made a determination that the meter box was not operational, that the meter box needed to be replacedThe meter box is arcing and smoking***-the electric provider came by and disconnected the power due to the fire hazardFidelity made the opinion not to cover the problemIn the plan coverage it states: "Standard Items: All parts and components that affect standard operation" Without a meter box we would have standard operation Fidelity choose not to cover for no reason that they haveThey requested a second opinion, a second electrician is coming by today for thatWe have a child who has special dietary needs and to be fed with special food on a regular basisThis issue with out any help from Fidelity has messed up our lives and they are following their coverage plan