I received Fidelity Home warranty as part of me purchasing my new house from the previous ownerMy AC went out the 1st week of July in TexasSince then I have been through different contractors (one of which has star on ***) and now solution to my AC being out
My home hits degrees most days, and I have a wife and a huskey puppyIt is now August 4th and I have called Fidelity around times in this past month (have been supervisors and of them managers)I have heard it all"Sir what else can we do?" (from a supervisor) "You know you can call the guy yourself and get him to your house sooner" "I am on the phone and he is giving me the report now" (I have heard that times this week and still no report) "You can look up your own company and get them to come to your house" (after weeks of no AC)
I am tired of being lied to and the company showing no initiative on their partI have had to have talked to over dozen different employees so I know this isn't isolated to just a few individuals
I have called fidelity about times...they have only tried to contact me times...am I a customer or a nuisance? Am I a paying customer or just a number to them?
Our AC does not work properly during the summerThis is the third year in a row that we have called in a work order for our AC through Fidelity Home Warranty and each year they send out the same companies and they come out, charge us a service fee, they put Freon in our system and leaveThe Freon works for about weeks and then our system is back to not workingOur AC bills are in the $600-range because of this each summerI finally contacted my attorney who wrote a letter to the home warranty company and I was given the name and number of a Christopher Wasson (vice president - in house legal counsel) I spoke to him and explained the situation and he said he would investigate and call me back same dayOf course he did notAt this point this is day/night two with no AC in Arizona summer and with a kidThis company apparently does not care about their customers
Very unhappy about this companyOrdered home warranty for my client in a recent closingTheir AC broke down and Fidelity sent a contractor and my client was told the entire AC system needs to be replacedIt has been three weeks and it averages 90+ here in HoustonNothing has happened yet and my client is on the phone with them almost every single dayDefinitely not using this company and will let all my fellow realtor know about this
They are horrible They sent a company to fix our a/c a month ago when the weather was cool and now that it's hot the a/c is not working and they won't send anyone until next week since all of their vendors are booked....maybe they need more vendors
I requested service on my homeI created a new service request and paid the relevant duesThe technician came to my house and did not serviceI received a call from Fidelity saying we don't cover the issue and we will not refund the feeNo service was provided but I am still paying
I purchased a home in December and a home warranty was purchased thru this company from the sellerAfter speaking to the company on Feb 28th regarding a warranty issue with my plumbing needing fix, I was told since I didn't agree with their plumber estimate of charges that I would be given the opportunity to use another plumber of my choice and Fidelity would pay for the estimate cost that their plumber gave themSince I was being charged for a modification I would be responsible for the charge of the modification and Fidelity would pay for the restNow that I've had other other plumbers to check out this problem, I am being told that the modifications that I was told I needed is just added cost the company is charging me and no modifications is neededI feel this company is packing on charges to make me pay to cover the work that needs to be done
March 9, I double paid $for a services charge feepaid by credit cardI call the customer service dept
March 9, I double paid $for a services charge feepaid by credit cardI call the customer service dept timesissues ever got handled
I am not into my fourth week without air conditioningThe company has sent out two vendors to evaluate the situation, and both recommended that the air-conditioning system be replacedNow Fidelity claims it is awaiting pricing from the vendor and has provided no date for a remedy of the problemI call them almost every day and typically spend about an hour only to get no resolution
I purchased a home warranty with this company for over $*** about months ago and since then have had to file two claimsBoth times their providers of choice took a very long time to come out and when they did, they provided bad serviceFirst was the air conditioningAfter sending in all the paperwork that showed the units were in working condition, we finally got approval to make the needed repairsdays after the claim was madeThe company we were forced to use came out to our house, made a huge mess, leaving grease stains on our newly painted ceiling and leaving without doing any workThey told us they would need to come back, but never didWe ended up having to pay a separate company out of pocket to make the necessary repairs, because it was the summer in Arizona and not having a working AC for days is not feasible and not safeI repeated complained to Fidelity but was ignored by multiple customer service repsSecond was our pool heaterWe sent in proof that prior
I purchased Home Warranty through "Fidelity Home Warranty" I had an issue with my aircondition and called them for service and payed for $service fees as required by the contractThe technician was not able to fix the problem during the first visitsThe visit, the technicien suggessted that the switch pipe need to be changed and they need to revisit to fix the problemThe Home warranty company called me with optionsoption 1: The problem to be fixed as reccommended by the technician, but in addition they will clean the coil and that will cost $300, because this is considered Maintance and this is not covered by the contract option 2: I bring someone myself to clean the coil and then they can come and fix the switch pipe problem option 3: they cash me for $and they will be not liable to the issueI asked them to come and fix the original problem and not do the coil work, because it was not mentioned that there is problem with the coil during the visits by the Aircond
I submitted a service request regarding a non functioning electrical outlet and an electrical lightI paid the $** feeThen the Warranty company dispatched an electrician to diagnose the problemThe electrician removed the electric light fixture from the wall and and tested and found the electric circuit is functioning and the light fixture has the problemThe electrician then opened the outlet plug and tested the inside wiresThere was power intermittently and diagnosed improper connectionsHe said that he would make the recommendation to the warranty company to repair the connection to make it functionalHe said that after hearing from the company he will come back and fix the outlet plug and also fix the electric lightWe waited for a few days and then telephoned the electrician without any responseThen we contacted the Authorization Department of Warranty companyThey said that they would check with the electrician and contact usHowever we did not get any responseAft
Can Not Get Through Message continues to say a minute wait timeI was on hold for hr & minsAfter hours phone message says they open at a.m Called at a.mand told they open at but are not closed Told to call back during business hours Are they messed up or what?
I was charged twice for once service call in June I initially paid FNHW directly over the phone when scheduling the call, then the technician charged me again when he was onsite I have been requesting a refund of the overpayment since early July It is now at the end of Aug I have called the customer service line numerous times, left several voicemails, and sent several emails in this time span Their response rate is disappointingly low One phone call that I was unable to answer; I called back in less than mins and sent to voicemail repeatedlyOne email response saying they are looking into it, but nothing since
Fidelity National Home Warranty (FNHW) accepted payment for a home warranty including air conditioning system for a home that I purchased in August of month after taking ownership of the home, I had an issue with the Air Conditioning systemFNHW agreed to allow me to use my own contractor to complete the repair and provide reimbursement to me after I paid the contractor because they were unable to get a repair technician to my home in a reasonable amount of timeOnce the repair was completed and I paid the contractor, I submitted the required documentation to FNHW for reimbursementAt this point, they denied my claim stating that the issue was pre-existing, even though they had no evidence that this was a pre-existing issueFNHW stated that unless I could provide proof that the issue was not pre-existing, they will not reimburse me for the repairsThe only proof that FNHW would accept was our home inspectionOur home inspector was unable to run the AC during the inspectio
Since June 25th the air conditioner has been outService was completed and out in less then a week2nd complaint and quotes to the service provider resulted in for complete replacementThen ont was for a part, then for a part, then to replace only part of the problemOne was delivered damaged, then the 2nd one was to be delivered yesterday and now there is another days before it will allegedly arrive now, even though it was scheduled for yesterday morningThis is unaaceptableIt is between and degrees in my house, I am a disabled veteran and my health is now at riskEach time being told it is expidited to find out being told different things by each individualI spend minutes to hour and minutes on hold each timeThis has caused undue stress, the temperatures have hit degrees and not one ounce of compassion from themThey have also contacted the service provider to have them call the trucking company to see if they can do somethingWas
It sucksNever buys itTheir response time sucksThey don't care about your emergencyI had electricity emergency in my home and they didn't have any appointment for days and they were ok with us leaving without electricityIt SUCKS BIG TIMEDON'T EVER BUY ITFidelity national home warranty sucks
The electricity went out in my homeI contact my home warranty company and they filed an "emergency complaint." Their vendor never contacted me, never showed up, and when I called and filed several complaints, nothing ever happenedThe electricity is still out at my home and the phone representatives keep insisting that I've canceled the contract, but can't provide any evidence to support this claim
My water heater went out last weekI called fidelity who informed me the could not have anyone out until this week! I informed them I have a newborn baby and cannot be without hot water as I need to clean bottles every day as well as wash his clothes and bathe the babyFidelity could care less! Finally almost three days later a plumber came out and informed it is an electrical issue and that fidelity would have someone out later in the dayI called back after not hearing from them in almost hours and was told that they cannot get someone out to look at it until days from now! This is unacceptable and must be fixed asap!
I filed a repair claim for an appliance that was covered under warranty just after thanksgiving The appliance is double ovensMultiple technicians have been out multiple times over multiple months now and I have had to live without double ovens working correctly for two holidaysMy wife is a baker, it has been awfulTo make matters worse, they have yet to call me back as promised and when the tech finally reached a point when he indicated the ovens could not be repaired, fidelity required a second opinion instead of replacing the ovens as promised dragging the process out furtherThey caused my home sale to fall through once, and are putting it in jeopardy a second timeWhen I did manage to speak to a customer service manager, she was rude, unaccommodating, and transferred me back into the first level authorization queue to wait for an hour and start all over instead of getting in touch with a manger for meAlmost three months for an appliance repair is completely unaccepta
Wait times are horrible !!! You will wait for hours to get throughThen, the people they send out are incompetent so you have to call 3-times and wait until something gets done!
I received Fidelity Home warranty as part of me purchasing my new house from the previous ownerMy AC went out the 1st week of July in TexasSince then I have been through different contractors (one of which has star on ***) and now solution to my AC being out
My home hits degrees most days, and I have a wife and a huskey puppyIt is now August 4th and I have called Fidelity around times in this past month (have been supervisors and of them managers)I have heard it all"Sir what else can we do?" (from a supervisor) "You know you can call the guy yourself and get him to your house sooner" "I am on the phone and he is giving me the report now" (I have heard that times this week and still no report) "You can look up your own company and get them to come to your house" (after weeks of no AC)
I am tired of being lied to and the company showing no initiative on their partI have had to have talked to over dozen different employees so I know this isn't isolated to just a few individuals
I have called fidelity about times...they have only tried to contact me times...am I a customer or a nuisance? Am I a paying customer or just a number to them?
Our AC does not work properly during the summerThis is the third year in a row that we have called in a work order for our AC through Fidelity Home Warranty and each year they send out the same companies and they come out, charge us a service fee, they put Freon in our system and leaveThe Freon works for about weeks and then our system is back to not workingOur AC bills are in the $600-range because of this each summerI finally contacted my attorney who wrote a letter to the home warranty company and I was given the name and number of a Christopher Wasson (vice president - in house legal counsel) I spoke to him and explained the situation and he said he would investigate and call me back same dayOf course he did notAt this point this is day/night two with no AC in Arizona summer and with a kidThis company apparently does not care about their customers
Very unhappy about this companyOrdered home warranty for my client in a recent closingTheir AC broke down and Fidelity sent a contractor and my client was told the entire AC system needs to be replacedIt has been three weeks and it averages 90+ here in HoustonNothing has happened yet and my client is on the phone with them almost every single dayDefinitely not using this company and will let all my fellow realtor know about this
They are horrible They sent a company to fix our a/c a month ago when the weather was cool and now that it's hot the a/c is not working and they won't send anyone until next week since all of their vendors are booked....maybe they need more vendors
I requested service on my homeI created a new service request and paid the relevant duesThe technician came to my house and did not serviceI received a call from Fidelity saying we don't cover the issue and we will not refund the feeNo service was provided but I am still paying
I purchased a home in December and a home warranty was purchased thru this company from the sellerAfter speaking to the company on Feb 28th regarding a warranty issue with my plumbing needing fix, I was told since I didn't agree with their plumber estimate of charges that I would be given the opportunity to use another plumber of my choice and Fidelity would pay for the estimate cost that their plumber gave themSince I was being charged for a modification I would be responsible for the charge of the modification and Fidelity would pay for the restNow that I've had other other plumbers to check out this problem, I am being told that the modifications that I was told I needed is just added cost the company is charging me and no modifications is neededI feel this company is packing on charges to make me pay to cover the work that needs to be done
March 9, I double paid $for a services charge feepaid by credit cardI call the customer service dept
March 9, I double paid $for a services charge feepaid by credit cardI call the customer service dept timesissues ever got handled
I am not into my fourth week without air conditioningThe company has sent out two vendors to evaluate the situation, and both recommended that the air-conditioning system be replacedNow Fidelity claims it is awaiting pricing from the vendor and has provided no date for a remedy of the problemI call them almost every day and typically spend about an hour only to get no resolution
I purchased a home warranty with this company for over $*** about months ago and since then have had to file two claimsBoth times their providers of choice took a very long time to come out and when they did, they provided bad serviceFirst was the air conditioningAfter sending in all the paperwork that showed the units were in working condition, we finally got approval to make the needed repairsdays after the claim was madeThe company we were forced to use came out to our house, made a huge mess, leaving grease stains on our newly painted ceiling and leaving without doing any workThey told us they would need to come back, but never didWe ended up having to pay a separate company out of pocket to make the necessary repairs, because it was the summer in Arizona and not having a working AC for days is not feasible and not safeI repeated complained to Fidelity but was ignored by multiple customer service repsSecond was our pool heaterWe sent in proof that prior
I purchased Home Warranty through "Fidelity Home Warranty" I had an issue with my aircondition and called them for service and payed for $service fees as required by the contractThe technician was not able to fix the problem during the first visitsThe visit, the technicien suggessted that the switch pipe need to be changed and they need to revisit to fix the problemThe Home warranty company called me with optionsoption 1: The problem to be fixed as reccommended by the technician, but in addition they will clean the coil and that will cost $300, because this is considered Maintance and this is not covered by the contract option 2: I bring someone myself to clean the coil and then they can come and fix the switch pipe problem option 3: they cash me for $and they will be not liable to the issueI asked them to come and fix the original problem and not do the coil work, because it was not mentioned that there is problem with the coil during the visits by the Aircond
I submitted a service request regarding a non functioning electrical outlet and an electrical lightI paid the $** feeThen the Warranty company dispatched an electrician to diagnose the problemThe electrician removed the electric light fixture from the wall and and tested and found the electric circuit is functioning and the light fixture has the problemThe electrician then opened the outlet plug and tested the inside wiresThere was power intermittently and diagnosed improper connectionsHe said that he would make the recommendation to the warranty company to repair the connection to make it functionalHe said that after hearing from the company he will come back and fix the outlet plug and also fix the electric lightWe waited for a few days and then telephoned the electrician without any responseThen we contacted the Authorization Department of Warranty companyThey said that they would check with the electrician and contact usHowever we did not get any responseAft
Can Not Get Through Message continues to say a minute wait timeI was on hold for hr & minsAfter hours phone message says they open at a.m Called at a.mand told they open at but are not closed Told to call back during business hours Are they messed up or what?
I was charged twice for once service call in June I initially paid FNHW directly over the phone when scheduling the call, then the technician charged me again when he was onsite I have been requesting a refund of the overpayment since early July It is now at the end of Aug I have called the customer service line numerous times, left several voicemails, and sent several emails in this time span Their response rate is disappointingly low One phone call that I was unable to answer; I called back in less than mins and sent to voicemail repeatedlyOne email response saying they are looking into it, but nothing since
Fidelity National Home Warranty (FNHW) accepted payment for a home warranty including air conditioning system for a home that I purchased in August of month after taking ownership of the home, I had an issue with the Air Conditioning systemFNHW agreed to allow me to use my own contractor to complete the repair and provide reimbursement to me after I paid the contractor because they were unable to get a repair technician to my home in a reasonable amount of timeOnce the repair was completed and I paid the contractor, I submitted the required documentation to FNHW for reimbursementAt this point, they denied my claim stating that the issue was pre-existing, even though they had no evidence that this was a pre-existing issueFNHW stated that unless I could provide proof that the issue was not pre-existing, they will not reimburse me for the repairsThe only proof that FNHW would accept was our home inspectionOur home inspector was unable to run the AC during the inspectio
Since June 25th the air conditioner has been outService was completed and out in less then a week2nd complaint and quotes to the service provider resulted in for complete replacementThen ont was for a part, then for a part, then to replace only part of the problemOne was delivered damaged, then the 2nd one was to be delivered yesterday and now there is another days before it will allegedly arrive now, even though it was scheduled for yesterday morningThis is unaaceptableIt is between and degrees in my house, I am a disabled veteran and my health is now at riskEach time being told it is expidited to find out being told different things by each individualI spend minutes to hour and minutes on hold each timeThis has caused undue stress, the temperatures have hit degrees and not one ounce of compassion from themThey have also contacted the service provider to have them call the trucking company to see if they can do somethingWas
It sucksNever buys itTheir response time sucksThey don't care about your emergencyI had electricity emergency in my home and they didn't have any appointment for days and they were ok with us leaving without electricityIt SUCKS BIG TIMEDON'T EVER BUY ITFidelity national home warranty sucks
The electricity went out in my homeI contact my home warranty company and they filed an "emergency complaint." Their vendor never contacted me, never showed up, and when I called and filed several complaints, nothing ever happenedThe electricity is still out at my home and the phone representatives keep insisting that I've canceled the contract, but can't provide any evidence to support this claim
My water heater went out last weekI called fidelity who informed me the could not have anyone out until this week! I informed them I have a newborn baby and cannot be without hot water as I need to clean bottles every day as well as wash his clothes and bathe the babyFidelity could care less! Finally almost three days later a plumber came out and informed it is an electrical issue and that fidelity would have someone out later in the dayI called back after not hearing from them in almost hours and was told that they cannot get someone out to look at it until days from now! This is unacceptable and must be fixed asap!
I filed a repair claim for an appliance that was covered under warranty just after thanksgiving The appliance is double ovensMultiple technicians have been out multiple times over multiple months now and I have had to live without double ovens working correctly for two holidaysMy wife is a baker, it has been awfulTo make matters worse, they have yet to call me back as promised and when the tech finally reached a point when he indicated the ovens could not be repaired, fidelity required a second opinion instead of replacing the ovens as promised dragging the process out furtherThey caused my home sale to fall through once, and are putting it in jeopardy a second timeWhen I did manage to speak to a customer service manager, she was rude, unaccommodating, and transferred me back into the first level authorization queue to wait for an hour and start all over instead of getting in touch with a manger for meAlmost three months for an appliance repair is completely unaccepta
Wait times are horrible !!! You will wait for hours to get throughThen, the people they send out are incompetent so you have to call 3-times and wait until something gets done!