There are so many things wrong with this company but let's begin with the basicsThe wait times are outrageous, more than once I was on hold for over minutes and when the line picked up it would be immediately disconnectedThe staff simply does not care about their customersFrom June - November I made over calls and callback requests from staff and management and each time I was treated with a short and rude responseCome to find out nearly a year later the issue they sent different AC companies to fix was done with a patch job that has caused more water damage in my home, and since I OBVIOUSLY went with a new company this year, Fidelity refuses to step up and rectify this situationNow my home owner's insurance company has to take legal action against Fidelity and its contracted providers to resolve the issueDo not waste your time here
Home Warranty sent contractor to replaced air conditioner condenser and hvac coilThey were also supposed to check out the ducts and part of the same claimPaid to have Hers test which lead to ducts leaking and not up to standard so failed testContacted Fidelity to fix leak ducts but will sent out contractor to fix leak and did not sent out denial noticeWe are covered up to $*** to fix the ducts are avoiding us and not sending denial in writing since claim seems to be falseContractor is also not calling us back
I PAID OVER TO HAVE MY HOUSE COVEREDTHE TIME I NEED THEM THEY'RE NO WHERE TO BE FOUNDMY AC BROKE (ALONG WITH OTHERS) ON MONDAY 6/19/I CALLED IN AND MADE A SERVICE REQUESTTHEY MADE CONTACT WITH ME WITH A SERVICE PROVIDERMY SCHEDULED APPOINTMENT WAS ON 6/16/FROM 3-PMI WAS SCHEDULED TO WORK UNTIL 9PMI TOOK OFF OF WORK ( MIND YOU I GET PAID OVER AN HOUR) SIX HOURS BEFORE I WAS SCHEDULED OFF SO I CAN GET AC SERVICE IN MY HOUSE SINCE IT HAS BEEN DEGREES THAT WEEKI WAITED UNTIL 6:PM AND FINALLY CALLED THEIR SERVICE TECHHE ASKED ME WHO I WAS AND TOLD ME HE FORGOT ABOUT ME AND WILL BE THERE IN MINHE KNOCKED ON MY DOOR AT 7:HE PROCEEDED TO CLIMB ON MY ROOF AND WAS BACK DOWN IN MINTELLING ME HE NEEDS TO GET A WIRING DIAGRAMI TOLD HIM I COULD GET ONLINEHE THEN TOOK A PHONE CALL AND TOLD THE PERSON HE NEEDS TO PICK HIS WIFES ORDER UP IN MIN AND TAKE IT TOO HERWHEN HE GOT OFF THE PHONE HE TOLD ME THAT HE NEEDS TO GO AND DON'T KNOW
This is the WORST company ever! Their customer service, the timeliness of claims and repairs, and their overall service is horrible! I am more livid thay I have to rate them star when they don't deserve any stars at all! I have called them in June because my a/c unit is not workingIt is now August and no one has come to repair itThey state because I have dual a/c units it is not an emergencyWhat they do not realize is one a/c unit is not going to cool the whole house and is only setting up the a/c unit that is working, to fail! My elderly mother-in-law stays with us and sadly is living on the east side of the house that does not have a/cI call every other day and I am given some BS excuse blaming the service company for not giving the right part number, it took the service company days to get back to them with the correct information, they ordered the wrong part number and have to reprocess it again, they have to transfer me to the authorization because it looks like the pa
We purchased the warranty when we purchased our home almost a year agoWe spent $and have had claims, The first one was a heating issue, the guy came out and said he wouldn't work on itThe second was the cooling system, they came out said we needed the pump cleaned and the ductwork worked onWe've been waiting now months for a resolution and it is now time to renewthere's no way I would ever give them another dimeI feel like I've been ripped off
I pay Fidelity Home Warranty $*** per year for a home warrantyI recently called for service to my evap cooler as it was not workingThey dispatched Air Standards out to take a lookThe day before they came out, a representative from Air Standards called to confirmI asked if I should clean the unit prior and they said yesI rinsed out the unit and left two of the outside panels off as they were coming the next dayWhen they came out, they looked and took pictures and told me I needed a new unitMy pulley wheel that holds the belt was rusted throughI asked if it was unusual wear and tear (as Fidelity uses this reason not to cover things) and I was told it was not unusual wear and tearThe next day, Fidelity called and told me it would not be covered as it appeared someone else did service on the unitI got a Supervisor on the line and explained I had cleaned it out and left the panels off for the service companyI was granted a second opinion from another service company, *
July 20, a service technician came to my house at *** *** *** *** ***I knew I had a leaky faucet, covered under the home warranty, and needed it replacedThe technician was there for minutes, told me I had a leaky faucet and that it needed to be replacedI was then advised that it would be replaced at a later time with a non-matching (cheaper) faucetMy faucets are original to the house and can be purchased at *** or online for $(I have since checked)The office sent me a photo more than a month later, on 8/22/of a non-matching (plastic) faucet they wanted to replace the leaky faucet withI declined to have it replacedI was told they could send me a check for about $to make up the difference, if I were to replace it myselfA month later - 9/I began receiving bills from the warranty company that I owed $for this "service." I have called twiceI have sent in payment for $because I don't need to be on hold for another minutesI have pai
Terrible experienceCalled on a Sunday to get the work set upEasy enough work, should take any plumber less than an hourI would've done the work myself up front but figured would pay the deductible and let someone else do itTerrible decisionThey assigned a plumber from a town miles away (my town has hundreds of plumbers, so this was bad from the start)The assigned plumber finally got out there days laterUpon arrival he figured out he didn't have the right equipment with him and would need to come back MondayMonday comes around and I leave my important meeting to meet the plumber to find out on my way home that there's going to be an extra $because the toilet was going to have to be removed to snake the line, and that wasn't coveredCancel the service because all in all this should be a $fix at most, and they're wanting $Total garbageDo not choose this company as your home warranty company
This is a company that sent a service call company twice to my home ( STEINOCHER HEATING AND AIR) which did not remedy my appliance issues and I still have to pay a service fee to have two appliances with NO solution made to fix themI have paid into an ENHANCED plan as a new home owner thinking I would be protect from mishaps and break downs, that plan cost me close to for just one year of coverageSo far ALL I have had was FRUSTRATIONI received a call in regards to one of my appliances from fidelity and I got was and extremely RUDE Representative telling me because of the write up from the service call, my appliance could and will not be fixedWhat is the point of paying $a year plus a SERVICE CALL FEE to be told YOU WILL NOT BE HELP IR YOUR ISSUE FIXED
On November I first contacted Fidelity National Home Warranty (FNHW) because the heater in my house malfunctionedThey sent out a service provider, *** to assess the problemThe technician came out to the house and quickly diagnosed the problem, saying that the issue was a faulty part, so he changed the Capacitor in the system and was gone in minutesThe following day, the heater failed again, so I called FNHW again to let them knowSince the first service provider was on vacation, they sent out a second service provider by the name of *** ***Their diagnosis was that the system was failing because the evaporated coils and blower motor needed to be cleaned, and this would run us over $***They sent the service order to FNHW, and they denied the claim because it was a "maintenance" issue and not mechanicalBecause the two service providers they sent contradicted themselves, we chose to have a 3rd HVAC tech come out to the house to give us a second opinionT
Home Warranty Plan covers ACUnit went out 7/17/It has been over a month, several contractors reassigned to the claim and still AC is not fixedCurrent contractor claims Fidelity has ordered the wrong part times and he also informed us that he advised Fidelity the unit should be replaced and that the compressor might fix it temporarilyI hired my own contractor and he confirmed the exact same diagnostic, the unit must be replacedI have been on hold trying to reach the "Authorization" department on different occasions for 20+ minutes each timeI have been disconnected while sitting on hold 20+ times so many times I can't count
Was given the total run around on a claimFiled and followed all the steps required by the rep only to be told we missed a step at the beginning and the claim was deniedI fill like this company will find any way to get out of paying claims by finding loopholesThe hold time was ridiculous and along with the terrible wait music I feel this is another way to deter customers from proceedingIf I had gotten the authorization code that I thought we did have due to the fact of the rep telling us to proceed and send in a paid invoice and check which we didI feel like we deserve to get paid for this claim especially since it seems the fault is on the rep sideHere is the timelineDate Comment 6/4/Called and submitted Warranty request for Pool/spa equipment general and pool/spa filter 6/7/Was informed that they had no providers in our area for the requestWas informed that I was able to set up my own contractorI signed and submitted the form for "out of network service pro
I have had Fidelity Home Warranty for yrs nowAnd have had always good experienceI even switched my mothers Home Warranty to themUN TILLMy refrigerator was having troubleI have call them time for the same thingThis last time they told me it was a part recallSo I had to wait for the part for weeks to come inSo we had NO REFRIGERATOR FOR WEEKS!! I called them and told them we had no frig and they didn't careI Also told them Because of this part they keep fixing it leeks water out of the bottom of they frigand it had Ruined my hardwood floorsThe water was coming up threw the floor all thru the kitchen and I lost about in foodI work out of town sometimes and sure enoughIt broke while I was out of townI talked to ManagersAnd told him I can't have things going out like this They didn't careI said how many times are you going to fix the same problem? It's a old frigThey said as many times as it goes outBecause it's not worth replacing it
I filed a service request for a broken microwave on 9/21/FNHW sent out a technician within one (1) week to diagnose the issueThe tech told me his company would contact FNHW and get back to meThe company never got back to meI contacted FNHW through their email and requested a different vendor due to the poor service already providedI received a phone call from another vendor asking to come measure the microwave since it is a built-inThe new vendor came out approximately 10/09/and did his measurementsThe new vendor called me on 10/11/and stated they needed to special order the microwave and that it will be two (2) weeksI did not hear back from the vendor after two (2) weeks and called them on 10/31/and they told me it might be available on 11/6/If this holds true it will have been days before my microwave can even be scheduled to be replaced...who knows how long it will take to actually execute the replacementI find this extremely unacceptabl
Fidelity has been responsible for faulty repairs, delayed repairs, and a complete failure to repairLess than a year ago, my refrigerator broke downI immediately called Fidelity and paid a service fee to have it repairedIt took over six weeks before a repair was done, and Fidelity sent three different companies outThe first company completely misdiagnosed the issueThe second company diagnosed it properly as a sealed system failure, but said that it is not a fixable issue and would not do the repairThe third company ***) came out and did a repair to get my refrigerator workingLess than a year later, it broke againI again called Fidelity, and paid another service fee*** came out again the repairman said that it is a sealed system failure again (same as last year)He also informed me that sealed system failures generally do not ever get fixed, and that the repair last year was just a patch on the issue and that any repair this time would also likely last less than a
This company fails to explain its pre-existing conditions in its own contract, but then uses it as a way to deny claims, and still charges the client the service feeI spent minutes on the phone with them and spoke to different departmentsNo one could or was willing to help meI paid $for a home warranty that I can not use and a $service fee for a service that did not occur
BewareThis company sent non-credible plumberHe didn't even know a gas valve is in violation of California building codeWhen I asked how they picked the contractor, they said it's based on "customer review"I told them the Yelp review is only stars for this plumbing company, they said they don't use Yelp, but their own reviewAlso, they didn't cover expedited shippingIt has been days now (it's winter), we're still waiting for gas valve control part, and for days we don't have hot waterGo somewhere else, don't buy policy from this company
I have a home warranty policyEvery time I try to use this service I meet unreasonable resistance and the service is frequently suboptimalMost recently, I called in the setting a leaky pipe that I discovered (I can hear the leak/running water beneath the floor; the water meter is spinning) I called on ThursdayA technician came and visited on FridayHe was unable to confirm or deny that there was a leaky pipeSaturday (today), another technician came to the house, confirmed that I had a leak, but stated that he was unable to access the pipe as the crawl space is too smallHe stated that I would need to hire someone to cut through the floor (carpeting) to create accessThe contractor filed his reportI had to call Fidelity (they did not call me) asking what the next step would beI was told that my policy covers the expense of accessing through "unobstructed floor." I was then told that because there was carpet on the floor that this policy does not apply, and that I would hav
Called fidelity home warranty because fan had rattling noisesRepairman diagnosed the operation failureI wrote down at the time the repairman's exact words as " the housing unit is unbalanced causing rattling sound"Home warranty states that it is not covered repair because (1) noises are not covered (2) exhaust fan motor is operating correctlyBut contract does not state that noises are not covered or that coverage is limited to exhaust motorHere is wording Ceiling/Whole House/Exhaust/Attic Fans (Built-in) Covered: All parts and components that affect operation (replaced with builder’s standard)Not Covered: Light kits and remote transmittersFan is not operating properly because of "housing unit" being unbalanced Only part not covered are light kits and remote transmitters
There are so many things wrong with this company but let's begin with the basicsThe wait times are outrageous, more than once I was on hold for over minutes and when the line picked up it would be immediately disconnectedThe staff simply does not care about their customersFrom June - November I made over calls and callback requests from staff and management and each time I was treated with a short and rude responseCome to find out nearly a year later the issue they sent different AC companies to fix was done with a patch job that has caused more water damage in my home, and since I OBVIOUSLY went with a new company this year, Fidelity refuses to step up and rectify this situationNow my home owner's insurance company has to take legal action against Fidelity and its contracted providers to resolve the issueDo not waste your time here
Home Warranty sent contractor to replaced air conditioner condenser and hvac coilThey were also supposed to check out the ducts and part of the same claimPaid to have Hers test which lead to ducts leaking and not up to standard so failed testContacted Fidelity to fix leak ducts but will sent out contractor to fix leak and did not sent out denial noticeWe are covered up to $*** to fix the ducts are avoiding us and not sending denial in writing since claim seems to be falseContractor is also not calling us back
I PAID OVER TO HAVE MY HOUSE COVEREDTHE TIME I NEED THEM THEY'RE NO WHERE TO BE FOUNDMY AC BROKE (ALONG WITH OTHERS) ON MONDAY 6/19/I CALLED IN AND MADE A SERVICE REQUESTTHEY MADE CONTACT WITH ME WITH A SERVICE PROVIDERMY SCHEDULED APPOINTMENT WAS ON 6/16/FROM 3-PMI WAS SCHEDULED TO WORK UNTIL 9PMI TOOK OFF OF WORK ( MIND YOU I GET PAID OVER AN HOUR) SIX HOURS BEFORE I WAS SCHEDULED OFF SO I CAN GET AC SERVICE IN MY HOUSE SINCE IT HAS BEEN DEGREES THAT WEEKI WAITED UNTIL 6:PM AND FINALLY CALLED THEIR SERVICE TECHHE ASKED ME WHO I WAS AND TOLD ME HE FORGOT ABOUT ME AND WILL BE THERE IN MINHE KNOCKED ON MY DOOR AT 7:HE PROCEEDED TO CLIMB ON MY ROOF AND WAS BACK DOWN IN MINTELLING ME HE NEEDS TO GET A WIRING DIAGRAMI TOLD HIM I COULD GET ONLINEHE THEN TOOK A PHONE CALL AND TOLD THE PERSON HE NEEDS TO PICK HIS WIFES ORDER UP IN MIN AND TAKE IT TOO HERWHEN HE GOT OFF THE PHONE HE TOLD ME THAT HE NEEDS TO GO AND DON'T KNOW
This is the WORST company ever! Their customer service, the timeliness of claims and repairs, and their overall service is horrible! I am more livid thay I have to rate them star when they don't deserve any stars at all! I have called them in June because my a/c unit is not workingIt is now August and no one has come to repair itThey state because I have dual a/c units it is not an emergencyWhat they do not realize is one a/c unit is not going to cool the whole house and is only setting up the a/c unit that is working, to fail! My elderly mother-in-law stays with us and sadly is living on the east side of the house that does not have a/cI call every other day and I am given some BS excuse blaming the service company for not giving the right part number, it took the service company days to get back to them with the correct information, they ordered the wrong part number and have to reprocess it again, they have to transfer me to the authorization because it looks like the pa
We purchased the warranty when we purchased our home almost a year agoWe spent $and have had claims, The first one was a heating issue, the guy came out and said he wouldn't work on itThe second was the cooling system, they came out said we needed the pump cleaned and the ductwork worked onWe've been waiting now months for a resolution and it is now time to renewthere's no way I would ever give them another dimeI feel like I've been ripped off
I pay Fidelity Home Warranty $*** per year for a home warrantyI recently called for service to my evap cooler as it was not workingThey dispatched Air Standards out to take a lookThe day before they came out, a representative from Air Standards called to confirmI asked if I should clean the unit prior and they said yesI rinsed out the unit and left two of the outside panels off as they were coming the next dayWhen they came out, they looked and took pictures and told me I needed a new unitMy pulley wheel that holds the belt was rusted throughI asked if it was unusual wear and tear (as Fidelity uses this reason not to cover things) and I was told it was not unusual wear and tearThe next day, Fidelity called and told me it would not be covered as it appeared someone else did service on the unitI got a Supervisor on the line and explained I had cleaned it out and left the panels off for the service companyI was granted a second opinion from another service company, *
July 20, a service technician came to my house at *** *** *** *** ***I knew I had a leaky faucet, covered under the home warranty, and needed it replacedThe technician was there for minutes, told me I had a leaky faucet and that it needed to be replacedI was then advised that it would be replaced at a later time with a non-matching (cheaper) faucetMy faucets are original to the house and can be purchased at *** or online for $(I have since checked)The office sent me a photo more than a month later, on 8/22/of a non-matching (plastic) faucet they wanted to replace the leaky faucet withI declined to have it replacedI was told they could send me a check for about $to make up the difference, if I were to replace it myselfA month later - 9/I began receiving bills from the warranty company that I owed $for this "service." I have called twiceI have sent in payment for $because I don't need to be on hold for another minutesI have pai
Terrible experienceCalled on a Sunday to get the work set upEasy enough work, should take any plumber less than an hourI would've done the work myself up front but figured would pay the deductible and let someone else do itTerrible decisionThey assigned a plumber from a town miles away (my town has hundreds of plumbers, so this was bad from the start)The assigned plumber finally got out there days laterUpon arrival he figured out he didn't have the right equipment with him and would need to come back MondayMonday comes around and I leave my important meeting to meet the plumber to find out on my way home that there's going to be an extra $because the toilet was going to have to be removed to snake the line, and that wasn't coveredCancel the service because all in all this should be a $fix at most, and they're wanting $Total garbageDo not choose this company as your home warranty company
This is a company that sent a service call company twice to my home ( STEINOCHER HEATING AND AIR) which did not remedy my appliance issues and I still have to pay a service fee to have two appliances with NO solution made to fix themI have paid into an ENHANCED plan as a new home owner thinking I would be protect from mishaps and break downs, that plan cost me close to for just one year of coverageSo far ALL I have had was FRUSTRATIONI received a call in regards to one of my appliances from fidelity and I got was and extremely RUDE Representative telling me because of the write up from the service call, my appliance could and will not be fixedWhat is the point of paying $a year plus a SERVICE CALL FEE to be told YOU WILL NOT BE HELP IR YOUR ISSUE FIXED
On November I first contacted Fidelity National Home Warranty (FNHW) because the heater in my house malfunctionedThey sent out a service provider, *** to assess the problemThe technician came out to the house and quickly diagnosed the problem, saying that the issue was a faulty part, so he changed the Capacitor in the system and was gone in minutesThe following day, the heater failed again, so I called FNHW again to let them knowSince the first service provider was on vacation, they sent out a second service provider by the name of *** ***Their diagnosis was that the system was failing because the evaporated coils and blower motor needed to be cleaned, and this would run us over $***They sent the service order to FNHW, and they denied the claim because it was a "maintenance" issue and not mechanicalBecause the two service providers they sent contradicted themselves, we chose to have a 3rd HVAC tech come out to the house to give us a second opinionT
Home Warranty Plan covers ACUnit went out 7/17/It has been over a month, several contractors reassigned to the claim and still AC is not fixedCurrent contractor claims Fidelity has ordered the wrong part times and he also informed us that he advised Fidelity the unit should be replaced and that the compressor might fix it temporarilyI hired my own contractor and he confirmed the exact same diagnostic, the unit must be replacedI have been on hold trying to reach the "Authorization" department on different occasions for 20+ minutes each timeI have been disconnected while sitting on hold 20+ times so many times I can't count
Was given the total run around on a claimFiled and followed all the steps required by the rep only to be told we missed a step at the beginning and the claim was deniedI fill like this company will find any way to get out of paying claims by finding loopholesThe hold time was ridiculous and along with the terrible wait music I feel this is another way to deter customers from proceedingIf I had gotten the authorization code that I thought we did have due to the fact of the rep telling us to proceed and send in a paid invoice and check which we didI feel like we deserve to get paid for this claim especially since it seems the fault is on the rep sideHere is the timelineDate Comment 6/4/Called and submitted Warranty request for Pool/spa equipment general and pool/spa filter 6/7/Was informed that they had no providers in our area for the requestWas informed that I was able to set up my own contractorI signed and submitted the form for "out of network service pro
I have had Fidelity Home Warranty for yrs nowAnd have had always good experienceI even switched my mothers Home Warranty to themUN TILLMy refrigerator was having troubleI have call them time for the same thingThis last time they told me it was a part recallSo I had to wait for the part for weeks to come inSo we had NO REFRIGERATOR FOR WEEKS!! I called them and told them we had no frig and they didn't careI Also told them Because of this part they keep fixing it leeks water out of the bottom of they frigand it had Ruined my hardwood floorsThe water was coming up threw the floor all thru the kitchen and I lost about in foodI work out of town sometimes and sure enoughIt broke while I was out of townI talked to ManagersAnd told him I can't have things going out like this They didn't careI said how many times are you going to fix the same problem? It's a old frigThey said as many times as it goes outBecause it's not worth replacing it
I filed a service request for a broken microwave on 9/21/FNHW sent out a technician within one (1) week to diagnose the issueThe tech told me his company would contact FNHW and get back to meThe company never got back to meI contacted FNHW through their email and requested a different vendor due to the poor service already providedI received a phone call from another vendor asking to come measure the microwave since it is a built-inThe new vendor came out approximately 10/09/and did his measurementsThe new vendor called me on 10/11/and stated they needed to special order the microwave and that it will be two (2) weeksI did not hear back from the vendor after two (2) weeks and called them on 10/31/and they told me it might be available on 11/6/If this holds true it will have been days before my microwave can even be scheduled to be replaced...who knows how long it will take to actually execute the replacementI find this extremely unacceptabl
Fidelity has been responsible for faulty repairs, delayed repairs, and a complete failure to repairLess than a year ago, my refrigerator broke downI immediately called Fidelity and paid a service fee to have it repairedIt took over six weeks before a repair was done, and Fidelity sent three different companies outThe first company completely misdiagnosed the issueThe second company diagnosed it properly as a sealed system failure, but said that it is not a fixable issue and would not do the repairThe third company ***) came out and did a repair to get my refrigerator workingLess than a year later, it broke againI again called Fidelity, and paid another service fee*** came out again the repairman said that it is a sealed system failure again (same as last year)He also informed me that sealed system failures generally do not ever get fixed, and that the repair last year was just a patch on the issue and that any repair this time would also likely last less than a
This company fails to explain its pre-existing conditions in its own contract, but then uses it as a way to deny claims, and still charges the client the service feeI spent minutes on the phone with them and spoke to different departmentsNo one could or was willing to help meI paid $for a home warranty that I can not use and a $service fee for a service that did not occur
BewareThis company sent non-credible plumberHe didn't even know a gas valve is in violation of California building codeWhen I asked how they picked the contractor, they said it's based on "customer review"I told them the Yelp review is only stars for this plumbing company, they said they don't use Yelp, but their own reviewAlso, they didn't cover expedited shippingIt has been days now (it's winter), we're still waiting for gas valve control part, and for days we don't have hot waterGo somewhere else, don't buy policy from this company
I have a home warranty policyEvery time I try to use this service I meet unreasonable resistance and the service is frequently suboptimalMost recently, I called in the setting a leaky pipe that I discovered (I can hear the leak/running water beneath the floor; the water meter is spinning) I called on ThursdayA technician came and visited on FridayHe was unable to confirm or deny that there was a leaky pipeSaturday (today), another technician came to the house, confirmed that I had a leak, but stated that he was unable to access the pipe as the crawl space is too smallHe stated that I would need to hire someone to cut through the floor (carpeting) to create accessThe contractor filed his reportI had to call Fidelity (they did not call me) asking what the next step would beI was told that my policy covers the expense of accessing through "unobstructed floor." I was then told that because there was carpet on the floor that this policy does not apply, and that I would hav
Called fidelity home warranty because fan had rattling noisesRepairman diagnosed the operation failureI wrote down at the time the repairman's exact words as " the housing unit is unbalanced causing rattling sound"Home warranty states that it is not covered repair because (1) noises are not covered (2) exhaust fan motor is operating correctlyBut contract does not state that noises are not covered or that coverage is limited to exhaust motorHere is wording Ceiling/Whole House/Exhaust/Attic Fans (Built-in) Covered: All parts and components that affect operation (replaced with builder’s standard)Not Covered: Light kits and remote transmittersFan is not operating properly because of "housing unit" being unbalanced Only part not covered are light kits and remote transmitters
Our air conditioner has been broke for monthsNo follow through from Fidelity