I wrote a long review and then it went blank
I give this business starI called because as it got cold I found out furnace did not workCalled Fidelity and they could not send a repair person for at least a weekIt was degrees in my homeFidelity told me they could not have anyone out to my home for at least a week but that I could call a licensed company in my areaI didThey came out the next day and they tried to get heater workingThey could notThey replaced within days
When I called Fidelity the first time they mailed me a copy of out if network service providerIf they had told me to call I would have done and just maybe I would have been reimbursed for this replacement (ha)I received form after heater was replaced so now they won't coverI really didn't expect them to
Well I hope I don't have to use this service again as I have absolutely no confidence in this serviceA waste of money when you purchase a home
Fidelity has been responsible for faulty repairs, delayed repairs, and a complete failure to repairLess than a year ago, my refrigerator broke downI immediately called Fidelity and paid a service fee to have it repairedIt took over six weeks before a repair was done, and Fidelity sent three different companies outThe first company completely misdiagnosed the issueThe second company diagnosed it properly as a sealed system failure, but said that it is not a fixable issue and would not do the repairThe third company ***) came out and did a repair to get my refrigerator workingLess than a year later, it broke againI again called Fidelity, and paid another service fee*** came out again the repairman said that it is a sealed system failure again (same as last year)He also informed me that sealed system failures generally do not ever get fixed, and that the repair last year was just a patch on the issue and that any repair this time would also likely last less than a
We have had coverage through *** for many years I am divorced from my spouse who is the contract holder; however I am still residing in the home until the home is sold, per the divorce decree The furnace went out on 2/11/18, and we have been waiting for the furnace to be replaced since then with no ETA to date
*** has provided inaccurate and delayed responses to this emergency situation I have been without heat for nearing three weeks with no ETA or scheduled replacement Per their contract, this constitutes an emergency situation and they have sent out multiple contractors and incorrect replacement parts I have been told to heat my home with space heaters, which is a dangerous and unacceptable response The home is likely considered "uninhabitable" due to how cold it has been The temperatures have been in the single digits/teens throughout the last few weeks, and my children have not been able to stay with me as a result They have not even begun to remove t
I received a phone call from his company to renew a warranty contractThe agreement was that the money would be debited from my account on the first day of the month only! This was explicitly explained and agreed-upon in a recorded phone callDate of the phone call was March at 3:PM Central daylight TimeIs soon as I hung up at the end of the conversation this company debited my account causing it to be overdrawn which occurred in overdraft fee
Fidelity National Home Warranty replaced my indoor A/C condenser but the installer service person did a poor job with the installationHe incorrectly wired the circuit board and the A/C unit would not coolWe had a special need child in the house during that hot summer day but Fidelity National Home Warranty would not locate a service person to repair the A/C the next dayI ended up using another service person to fix the problem (corrected the wiring on the circuit board) and paid about $However the service person found a number of other problems with the installation and advised that I got Fidelity National Home Warranty to repair the remaining problemsFidelity National Home Warranty agreed to send another company to fix the remaining problems, which included: 1) Draining backing up because of no Barometric Damper on the unit and 2) The seals around the A/C unit were broken (with significant leak of cool air into the attic)The second service company took two visits (the f
This is in regards to Contract *** *** *** *** ***Part of the work order was to resolve an issue with my *** refrigerator, which is having an issue with the water dispenser (noisy, uneven flow) and change filter indicator light (will not go off and sounds an alarm to change the filter even though it's been replaced )On/Around 2/20/- I submitted a service request using Fidelity's online service request toolIt has very limited options, which does not include issues for the water dispenser even though this is a covered part as stated in the contractOn/Around 3/16/- *** ***, the dispatched servicer, identified potential issues--a faulty water valve and control boardI was informed that due to the construction of my house the water valve could not be fixed*** *** recommended to replace or repair the control boardA replacement was not possible due to the part being unavailable so the alternative was a repair which they advised could take
Fidelity National Home Warranty FNHW failed to resolve a recent complaint regarding services that were unresolved due to mis-informing a consumer on the proper procedure for service requests, faulty online service request process, and delays in providing service request repairsFidelity National Home Warranty FNHW refused to provide a repair on the same visit that is covered by an electrical service requestBefore submitting the service request online, the consumer spoke with a live representative over the phone and received incomplete information on the correct process and procedure for completing a service requestDue to the website option, only allowing one service to be selected, the consumer called FNHW to inform representative regarding the online submission processThe representative replied with "there are no issues with our online service." On a separate service request, there was a delay in service that took months before the consumers decided to resolved it themselvesDuring the month time frame, the Consumers contacted the contractor as well as FNHW for status updates and didn't receive return calls on several occasionsThe delay in providing a service technician for the initial service request that was submitted prior to the renewal date went beyond the renewal date and therefore would not be coveredI refused to renew or extend my coverage for faulty online submission options, delays in services, and incomplete information about the service request process
I would give them no stars if possibleLong story, so bear with meI called them on a Tuesday in July for A/C repairsThe company they chose to send me to, didn't call me for a week (after me having to call that AC company twice (was only ever able to leave messages))I also tried calling Fidelity after not hearing from them during that week, but was told by a recorded voice that it would be a minute wait to speak to someone! Finally the AC company called me the following Tuesday, and couldn't come out for yet another week - two weeks total from when I filed the claimI live in SoCA, and there has been a massive heat wave - continuousMy AC, was on constantly - and never got below or (at best - sometimes - with AC at full blast), all day (and I have a dog, so not like I could turn it off)The AC company came out and fixed it (I hope), and it's working a bit betterHOWEVERToday I got my lovely electrical bill (AC) and (even though I turn off the AC every ni
Fidelity Home Warranty is lackluster at best They should not have a good rating with The *** I live in Texas, It has been between and 103-degrees for three weeks This company is so incompetent hey have yet to fix my AC They never return calls or do what they say they will doCommunication is non-existant I will recommend them to no one
I received a home warranty with FNHW with a purchase of a house contract***On May I filed a repair request *** stating that my heating/airconditioning was not workingThey were slow to send a service company but they did arrange one of their choosingI paid the $service chargeOne June they notified me that their selected licensed A/C repair shop said the unit was rotted out and they wanted a second opinionSo they reassigned it to another company for reviewNow it is July 11, and no other company has contacted me or come to review the situationAt this point I am weeks and days after my initial service requestI think it is completely unreasonable that they would go this amount of time without approving the claim and how could any fair and reasonable company force their customers to go this length of time without A/C in the middle of summer?
I submitted a service request on Tuesday evening, 5/23/for our refrigerator which went outA service person from *** came out on Friday, 5/26/He said he needed to order a fan and would not be out until 6/5/to install itI told him that would not be acceptable as we were without an refrigerator and I called FidelityWhile on the phone with them they transferred me to the authorization deptso the service person could speak directly to them and give them his diagnosis in order to possibly speed up the process and give me some other optionsThe service person became very agitated and aggressiveHe started screaming and yelling at me and I finally had to ask him to leaveThe person in authorization from Fidelity was on the phone the whole time and was appalled at what they heard, she said she would file a report immediatelyI spend the rest of the day on the phone between Fidelity and *** trying to get this resolvedI finally ended up speaking to a manager at Fidelit
The warranty that came with the purchase of our home includes the dishwasherThe dishwasher doesnt operate properlyIntermittently, the dishwasher turns on and starts a cycle then drains and the lights flashDishwasher doesnt do anything after that
I have a leaking pipe that requires repairBut requires authorization before contractors can proceedThe cost of fixing is greater than what fidelity will pay forSo I wanted to call to get cash out to subsidize my own repair costExcessive long wait time at the authorization departmentThey are quick to take your money but when you need them to back you up and get the service I paid for, they are not thereCalled more than times on one claimEach call lasted greater than one hour, and they just drop your call/hang up on you for you to start againThey don’t call back to follow upThey are basically scamming money from customersNot delivering what customers are paying they money forJob number ***
My Wife and I used the home warranty services to fix a clog in my master bathroom sink plumbing systemThe company dispatched *** *** to come fix the issueUpon arrival, I informed the tech of the issue and he proceeded to run a ftsnake through the drainTo do this a removal of the sink stopper was requiredI requested a longer snake per the service agreement and was deniedThis is in direct breach of the service contractI also continued and asked for at least some part of the covered possible solutions (ie hydrojetting or using cleanout ports) to be done and was denied by both your agent and the plumberPlease refer to the contract you should have on file for our propertyIt is part of the company work order process for any agent to submit a report to FNHW to gain approval before doing any work beyond an assessmentThe tech from *** *** erroneously reported there are no ground level cleanouts present in or outside of the homeI've confirmed the tech nev
I submitted a service request regarding a non functioning electrical outlet and an electrical lightI paid the $** feeThen the Warranty company dispatched an electrician to diagnose the problemThe electrician removed the electric light fixture from the wall and and tested and found the electric circuit is functioning and the light fixture has the problemThe electrician then opened the outlet plug and tested the inside wiresThere was power intermittently and diagnosed improper connectionsHe said that he would make the recommendation to the warranty company to repair the connection to make it functionalHe said that after hearing from the company he will come back and fix the outlet plug and also fix the electric lightWe waited for a few days and then telephoned the electrician without any responseThen we contacted the Authorization Department of Warranty companyThey said that they would check with the electrician and contact usHowever we did not get any responseAft
Have a home warranty with FidelityTenant called on Saturday, air conditioning went outFidelity told me they would call tenant in the next couple of hours to schedule a ac repair business to come byNow Monday afternoon, still nobody called or came by to repair ACCalled Fidelity myself, they suggested that I call an AC repair service myself, then call back Fidelity to see if the AC service is on Fidelity's 'ok' list, before I send them to repair the ACIf they're not on Fidelity's list the repair will come out of my own pocketThis is not why I got a home warranty! It's ridiculous that I got the advice from Fidelity to look for a repair service myself, and on top of that I would then also have to check with Fidelity to see if they're ok with the service I found in order to get reimbursedFidelity, take care of this problem; it's not something minor, a lady sits in a house without air conditioning for days now, with degree temperaturesCovered Property: *** *** ***
Fidelity dispatched a *** *** to diagnose a slab leak in our homeFidelity paid *** *** over $*** for the service (which was deducted from our insured limit of ***)*** *** refused to provide us with a written report of their diagnosis so that we could proceed with a claim on our homeowner's insuranceAs a result, we have been unable to move forward for the last two weeks and the leak under our home is growing worseWe requested a credit back from Fidelity for what they paid *** so that we can engage another plumber to properly perform a diagnosis and write a report for our insurance companyFidelity has refused to pay, citing that they already paid the vendorTheir dispute is with their vendor, not with meMy funds were used to pay for a service that I did not receive, and I am formally requesting a credit back from Fidelity
days after making a claim for a covered refrigerator my refrigerator is still not repairedFirst referred repair company could not come out for almost a week, second no-showed the appointment, third diagnosed and ordered parts but is not providing any updates on parts status and won't return my or Fidelity's calls for information/statusForth was referred but Fidelity cancelled that one because "parts are on order"Just how long should it take to repair a refrigerator?
This company only gave me "partial" credit when I "paid in full" before the due date to renew my home warranty contractI contacted them with proof of my "total payment" with the money order receipt tracking numbers that proved total paymentThis company would not even investigate the employee that accepted the " partial payment" to see if maybe the 2nd money order was overlookedThis company instructed me to take care of the problem by using the " stop payment" method on the missing money order, which is impossible because MoneyGram Corporation DOES NOT do "Stop Payments" of any kind as I discovered after contacting MoneyGram.The representative's uncaring attitude about the situation just proves this company has poor business ethics
Horrible!!!! They find any excuse not to pay Have a faulty electrical panel that needs complete replacing Electrician says it is old, wires are cracked/burnt and "overloaded" for its age Fidelity is focusing on the overloaded piece to avoid paying the claim They refuse to focus on the fact that the panel is simply broken and dangerous Customer service is useless and provides no help
I wrote a long review and then it went blank
I give this business starI called because as it got cold I found out furnace did not workCalled Fidelity and they could not send a repair person for at least a weekIt was degrees in my homeFidelity told me they could not have anyone out to my home for at least a week but that I could call a licensed company in my areaI didThey came out the next day and they tried to get heater workingThey could notThey replaced within days
When I called Fidelity the first time they mailed me a copy of out if network service providerIf they had told me to call I would have done and just maybe I would have been reimbursed for this replacement (ha)I received form after heater was replaced so now they won't coverI really didn't expect them to
Well I hope I don't have to use this service again as I have absolutely no confidence in this serviceA waste of money when you purchase a home
Fidelity has been responsible for faulty repairs, delayed repairs, and a complete failure to repairLess than a year ago, my refrigerator broke downI immediately called Fidelity and paid a service fee to have it repairedIt took over six weeks before a repair was done, and Fidelity sent three different companies outThe first company completely misdiagnosed the issueThe second company diagnosed it properly as a sealed system failure, but said that it is not a fixable issue and would not do the repairThe third company ***) came out and did a repair to get my refrigerator workingLess than a year later, it broke againI again called Fidelity, and paid another service fee*** came out again the repairman said that it is a sealed system failure again (same as last year)He also informed me that sealed system failures generally do not ever get fixed, and that the repair last year was just a patch on the issue and that any repair this time would also likely last less than a
We have had coverage through *** for many years I am divorced from my spouse who is the contract holder; however I am still residing in the home until the home is sold, per the divorce decree The furnace went out on 2/11/18, and we have been waiting for the furnace to be replaced since then with no ETA to date
*** has provided inaccurate and delayed responses to this emergency situation I have been without heat for nearing three weeks with no ETA or scheduled replacement Per their contract, this constitutes an emergency situation and they have sent out multiple contractors and incorrect replacement parts I have been told to heat my home with space heaters, which is a dangerous and unacceptable response The home is likely considered "uninhabitable" due to how cold it has been The temperatures have been in the single digits/teens throughout the last few weeks, and my children have not been able to stay with me as a result They have not even begun to remove t
I received a phone call from his company to renew a warranty contractThe agreement was that the money would be debited from my account on the first day of the month only! This was explicitly explained and agreed-upon in a recorded phone callDate of the phone call was March at 3:PM Central daylight TimeIs soon as I hung up at the end of the conversation this company debited my account causing it to be overdrawn which occurred in overdraft fee
Fidelity National Home Warranty replaced my indoor A/C condenser but the installer service person did a poor job with the installationHe incorrectly wired the circuit board and the A/C unit would not coolWe had a special need child in the house during that hot summer day but Fidelity National Home Warranty would not locate a service person to repair the A/C the next dayI ended up using another service person to fix the problem (corrected the wiring on the circuit board) and paid about $However the service person found a number of other problems with the installation and advised that I got Fidelity National Home Warranty to repair the remaining problemsFidelity National Home Warranty agreed to send another company to fix the remaining problems, which included: 1) Draining backing up because of no Barometric Damper on the unit and 2) The seals around the A/C unit were broken (with significant leak of cool air into the attic)The second service company took two visits (the f
This is in regards to Contract *** *** *** *** ***Part of the work order was to resolve an issue with my *** refrigerator, which is having an issue with the water dispenser (noisy, uneven flow) and change filter indicator light (will not go off and sounds an alarm to change the filter even though it's been replaced )On/Around 2/20/- I submitted a service request using Fidelity's online service request toolIt has very limited options, which does not include issues for the water dispenser even though this is a covered part as stated in the contractOn/Around 3/16/- *** ***, the dispatched servicer, identified potential issues--a faulty water valve and control boardI was informed that due to the construction of my house the water valve could not be fixed*** *** recommended to replace or repair the control boardA replacement was not possible due to the part being unavailable so the alternative was a repair which they advised could take
Fidelity National Home Warranty FNHW failed to resolve a recent complaint regarding services that were unresolved due to mis-informing a consumer on the proper procedure for service requests, faulty online service request process, and delays in providing service request repairsFidelity National Home Warranty FNHW refused to provide a repair on the same visit that is covered by an electrical service requestBefore submitting the service request online, the consumer spoke with a live representative over the phone and received incomplete information on the correct process and procedure for completing a service requestDue to the website option, only allowing one service to be selected, the consumer called FNHW to inform representative regarding the online submission processThe representative replied with "there are no issues with our online service." On a separate service request, there was a delay in service that took months before the consumers decided to resolved it themselvesDuring the month time frame, the Consumers contacted the contractor as well as FNHW for status updates and didn't receive return calls on several occasionsThe delay in providing a service technician for the initial service request that was submitted prior to the renewal date went beyond the renewal date and therefore would not be coveredI refused to renew or extend my coverage for faulty online submission options, delays in services, and incomplete information about the service request process
I would give them no stars if possibleLong story, so bear with meI called them on a Tuesday in July for A/C repairsThe company they chose to send me to, didn't call me for a week (after me having to call that AC company twice (was only ever able to leave messages))I also tried calling Fidelity after not hearing from them during that week, but was told by a recorded voice that it would be a minute wait to speak to someone! Finally the AC company called me the following Tuesday, and couldn't come out for yet another week - two weeks total from when I filed the claimI live in SoCA, and there has been a massive heat wave - continuousMy AC, was on constantly - and never got below or (at best - sometimes - with AC at full blast), all day (and I have a dog, so not like I could turn it off)The AC company came out and fixed it (I hope), and it's working a bit betterHOWEVERToday I got my lovely electrical bill (AC) and (even though I turn off the AC every ni
Fidelity Home Warranty is lackluster at best They should not have a good rating with The *** I live in Texas, It has been between and 103-degrees for three weeks This company is so incompetent hey have yet to fix my AC They never return calls or do what they say they will doCommunication is non-existant I will recommend them to no one
I received a home warranty with FNHW with a purchase of a house contract***On May I filed a repair request *** stating that my heating/airconditioning was not workingThey were slow to send a service company but they did arrange one of their choosingI paid the $service chargeOne June they notified me that their selected licensed A/C repair shop said the unit was rotted out and they wanted a second opinionSo they reassigned it to another company for reviewNow it is July 11, and no other company has contacted me or come to review the situationAt this point I am weeks and days after my initial service requestI think it is completely unreasonable that they would go this amount of time without approving the claim and how could any fair and reasonable company force their customers to go this length of time without A/C in the middle of summer?
I submitted a service request on Tuesday evening, 5/23/for our refrigerator which went outA service person from *** came out on Friday, 5/26/He said he needed to order a fan and would not be out until 6/5/to install itI told him that would not be acceptable as we were without an refrigerator and I called FidelityWhile on the phone with them they transferred me to the authorization deptso the service person could speak directly to them and give them his diagnosis in order to possibly speed up the process and give me some other optionsThe service person became very agitated and aggressiveHe started screaming and yelling at me and I finally had to ask him to leaveThe person in authorization from Fidelity was on the phone the whole time and was appalled at what they heard, she said she would file a report immediatelyI spend the rest of the day on the phone between Fidelity and *** trying to get this resolvedI finally ended up speaking to a manager at Fidelit
The warranty that came with the purchase of our home includes the dishwasherThe dishwasher doesnt operate properlyIntermittently, the dishwasher turns on and starts a cycle then drains and the lights flashDishwasher doesnt do anything after that
I have a leaking pipe that requires repairBut requires authorization before contractors can proceedThe cost of fixing is greater than what fidelity will pay forSo I wanted to call to get cash out to subsidize my own repair costExcessive long wait time at the authorization departmentThey are quick to take your money but when you need them to back you up and get the service I paid for, they are not thereCalled more than times on one claimEach call lasted greater than one hour, and they just drop your call/hang up on you for you to start againThey don’t call back to follow upThey are basically scamming money from customersNot delivering what customers are paying they money forJob number ***
My Wife and I used the home warranty services to fix a clog in my master bathroom sink plumbing systemThe company dispatched *** *** to come fix the issueUpon arrival, I informed the tech of the issue and he proceeded to run a ftsnake through the drainTo do this a removal of the sink stopper was requiredI requested a longer snake per the service agreement and was deniedThis is in direct breach of the service contractI also continued and asked for at least some part of the covered possible solutions (ie hydrojetting or using cleanout ports) to be done and was denied by both your agent and the plumberPlease refer to the contract you should have on file for our propertyIt is part of the company work order process for any agent to submit a report to FNHW to gain approval before doing any work beyond an assessmentThe tech from *** *** erroneously reported there are no ground level cleanouts present in or outside of the homeI've confirmed the tech nev
I submitted a service request regarding a non functioning electrical outlet and an electrical lightI paid the $** feeThen the Warranty company dispatched an electrician to diagnose the problemThe electrician removed the electric light fixture from the wall and and tested and found the electric circuit is functioning and the light fixture has the problemThe electrician then opened the outlet plug and tested the inside wiresThere was power intermittently and diagnosed improper connectionsHe said that he would make the recommendation to the warranty company to repair the connection to make it functionalHe said that after hearing from the company he will come back and fix the outlet plug and also fix the electric lightWe waited for a few days and then telephoned the electrician without any responseThen we contacted the Authorization Department of Warranty companyThey said that they would check with the electrician and contact usHowever we did not get any responseAft
Have a home warranty with FidelityTenant called on Saturday, air conditioning went outFidelity told me they would call tenant in the next couple of hours to schedule a ac repair business to come byNow Monday afternoon, still nobody called or came by to repair ACCalled Fidelity myself, they suggested that I call an AC repair service myself, then call back Fidelity to see if the AC service is on Fidelity's 'ok' list, before I send them to repair the ACIf they're not on Fidelity's list the repair will come out of my own pocketThis is not why I got a home warranty! It's ridiculous that I got the advice from Fidelity to look for a repair service myself, and on top of that I would then also have to check with Fidelity to see if they're ok with the service I found in order to get reimbursedFidelity, take care of this problem; it's not something minor, a lady sits in a house without air conditioning for days now, with degree temperaturesCovered Property: *** *** ***
Fidelity dispatched a *** *** to diagnose a slab leak in our homeFidelity paid *** *** over $*** for the service (which was deducted from our insured limit of ***)*** *** refused to provide us with a written report of their diagnosis so that we could proceed with a claim on our homeowner's insuranceAs a result, we have been unable to move forward for the last two weeks and the leak under our home is growing worseWe requested a credit back from Fidelity for what they paid *** so that we can engage another plumber to properly perform a diagnosis and write a report for our insurance companyFidelity has refused to pay, citing that they already paid the vendorTheir dispute is with their vendor, not with meMy funds were used to pay for a service that I did not receive, and I am formally requesting a credit back from Fidelity
days after making a claim for a covered refrigerator my refrigerator is still not repairedFirst referred repair company could not come out for almost a week, second no-showed the appointment, third diagnosed and ordered parts but is not providing any updates on parts status and won't return my or Fidelity's calls for information/statusForth was referred but Fidelity cancelled that one because "parts are on order"Just how long should it take to repair a refrigerator?
This company only gave me "partial" credit when I "paid in full" before the due date to renew my home warranty contractI contacted them with proof of my "total payment" with the money order receipt tracking numbers that proved total paymentThis company would not even investigate the employee that accepted the " partial payment" to see if maybe the 2nd money order was overlookedThis company instructed me to take care of the problem by using the " stop payment" method on the missing money order, which is impossible because MoneyGram Corporation DOES NOT do "Stop Payments" of any kind as I discovered after contacting MoneyGram.The representative's uncaring attitude about the situation just proves this company has poor business ethics
Horrible!!!! They find any excuse not to pay Have a faulty electrical panel that needs complete replacing Electrician says it is old, wires are cracked/burnt and "overloaded" for its age Fidelity is focusing on the overloaded piece to avoid paying the claim They refuse to focus on the fact that the panel is simply broken and dangerous Customer service is useless and provides no help