The terms and conditions are written to protect them with very little that they actually cover I needed extensive cleaning of my AC evaporator coils, which they deemed is routine maintenance even though it requires dismantling and removal of a fair amount of the unit I have the Comprehensive Plus or whatever the plan is called There is routine maintenance that I agree should not be covered in their liability but the services that are needed to be performed here are not routineIf you had a preventive maintenance program and your coils got dirty you would still have to make a separate service call for them to remove and clean the coils They deem it maintenance, I deem it poor policy I am not renewing my contract with the company after this incident
I bought home warranty coverage last year and for past few months I am having issues with my electrical panelThere is partial power outage in my house and it is intermittentIn past, every time home warranty send people to take a look at the issue, they said there is no issueFinally on march 7th the main breaker burnt and they replaced just the breaker but main bus bar got damaged and show signs of overheatingSan Jose city inspector came and he wrote in his report that either they replace the panel or get it tested by San Jose city approved testing agencyFidelity is not willing to perform any of those and just verbally saying that the panel is working fineI have permit open and Fidelity is just trying to save money by not fixing what San Jose city inspector has asked to do
We had a toilet bowl crack and flood our upstairsOur insurance company resolved the damage from the flood and took the bowl for evidenceWe explained all of this to the company when we called to see if they would cover the toilet replacementAfter waiting for almost weeks for someone to come out, they refused to replace the toilet because the tank was not at our house like we had already told themI spent an hour on hold and was sent to the voicemail of a manager that never called me backI was still charged a service fee for a plumber to come out and say they had to call the company that then denied to cover the replacementIt was a complete waste of my timeIf they would have told us that it would not be covered when we first called then they would have saved us time and moneyNobody would talk to me or call me back and I still have to pay the service fee for nothingI will never go with this company again and do not recommend anyone else going with them eitherThey have no customer service and are just there to take your money and waste your time
We recieved as a gift the warranty with our home purchaseWe have had an eletrical issue pop up and were directed to contact FidelityThe first time we did the agen on the line was great and knowledgableThe vendor that was selected never CALLED but sent a text message with an appointment timeI replied back to the text message notifying them that the time they selected without calling me and verifying with me would not workI asked if they had anything after 4:or 4:pm and never heard back from the companyI called today to check on the status of that request and the agent on the line today who claimed to be a SUPERVISOR had a really bad tone of voice with me and did not care as to what the customer had to sayShe was very short and argumentativeShe stated your contract states that you must be available at all times (we never got a contract sent to us explaning these terms)No matter how a customer feels or calls the agent representing the company of the other line shou
We placed a service call regarding our AC unit on or around August 3rd, At the initial complaint we were told a service technician would call us but three days later we still hadn’t heard from anyone so I called them and scheduled to have a company come out and diagnose the problemFidelity sent out a company called *** ***, who upon further investigation I learned has horrible reviews from customers in my area dealing with warranty company issuesWhen the guy came to my house the first thing he did was ask me for payment of my co-pay which had already been paid through Fidelity at the time I placed a service call which the guy knew nothing about he said He looked in my unit and my breaker box and determined that I was having an electrical issue not a problem with my unit and told me that he would send in a report to the company in the morning to let them know that I would need an electrician to resolve an issue with my breakerI waited patiently for over a week to he
I made a claim on my home warranty policy (***) they told me someone would contact me to replace a faulty sump pump under our houseDuring this time they cashed my $** fee for serviceTwo weeks went by and somebody finally got in touch with meThis person came to my home, took one look at the sump pump and said they didn't do the work and leftI called back Fidelity the next day to request service again and again they assured me a technician would be in contactTwo more weeks have gone by and there has been nothingI called them back today to request a full refund for my service fee of $**I first talked to customer service who referred me to sales who then referred me to authorizationsEach person I talked to wanted a full explanation of my storyAfter explaining myself three different times to three different people, I was told they needed to contact the original person who came to my home to ask what their side of the story was and that only after hearing both sides then
There is an overflow in my bathroom sinkThere drains connected to the bathroom sinkThe maintenance man snaked out one of the drains but not the drain that the water was backing up fromI was told to have someone move the washing machines to snake the washing drain
On April 22, 2018, I contacted Fidelity National Home Warranty regarding the overflow of an upstairs toilet resulting in $*** in damages and $*** in supporting servicesOn April 23,2018, Fidelity National Home Warranty dispatched *** *** of *** *** *** to our home to determine what the cause was to incur said damagesThe plumber with *** *** only investigated the operation of the toilet and did nothing to inspect the plumbing as to what may have caused this toilet to overflow and continue to run for at least 10-minutesI questioned him about running a plumbers snake or investigating the exterior plumbing cleanout for something that could have cased this problemOther than flush the toilet for close to minutes, with and without toilet paper, he determined there was nothing wrong with the operation of the toilet and therefore, Fidelity National Home Warranty would not authorize the replacement of the toiletI was told I could get a 2nd opinion, which I did
We have been without functioning air conditioning for monthsAt one point it seemed it was repaired, but it quit working soon after and we are still without air conditioning sitting in 90+ degrees at 02:My wife and I have been without adequate sleep or the ability to cook at homeOur pets are miserableThis is summer in ***All along, FNHW and the local AC company have been blaming each other for delays and making us act as messengers between them and even the the distribution company providing the partsFollowing are my grievances about FNHW onlyFNHW placed an order for a part before they knew which part we neededWhen they did receive the information about the part from the AC company, they did not notify the distributorAs a result, When the AC company came to repair the part weeks later, it was the wrong partMonths in, getting FNHW to allow the AC company to get the part on their own took at least a weekThe AC company claims they asked for this option wh
I called Fidelity on 10/4/after noticing our guest bathroom toilet had a crack in the tank and was unsure if it would be covered under the warranty and didn't want to waste our $to have someone come out if it wouldn't be covered I was told it would be covered, a plumber came out and looked at it, told us it would be replaced and would take 1-business days to contact Fidelity for authorization We waited a couple more weeks and never heard anything from either business I called Fidelity last Thursday to find out when the toilet would be replaced, and they set up an appointment the next day for the plumbers to come out After a no call/no show from the plumbers the next day, I emailed Fidelity to see if a different more reliable plumber could be dispatched out to replace the toilet with no response I finally got a call yesterday (10/30/17) from the plumbers saying they have an appointment time available for today to come between 9-2, so I went ahead and set it up I received a call from the plumber around today stating he would be at our house to check out the toilet, and when I told him he should be scheduled to come out and replace it, he stated he was only supposed to come out and check it and not replace it and that he would have to contact his office to find out more and would call me back I never heard anything further, until I called Fidelity at PM today and was told that the claim was denied because it was not due to wear and tear or old age as determined by the plumber who came out the first time When I asked why we were told it would be replaced, and why I was told it would be covered when I originally called Fidelity a month ago to submit the claim, plus hearing nothing this whole time, the Fidelity employee stated he didn't know why we were told that and that Fidelity should have called to tell us it wouldn't be covered This was a huge waste of time and money, both of which we could have used to replace the toilet ourselves a month ago! I will definitely not renew our home warranty with Fidelity and do not recommend them whatsoever, as they dropped the ball big time on this one We have never had an issue up until this point with any claims we have submitted, but I'm not willing to have to deal with this nonsense again
I have a Fidelity National Home Warranty policyMy year old AC stopped workingThey sent out a technician to look at it, and he refilled the freon, gave us an invoice and leftHe never tested the AC to see if that worked and it still wasn't, so they sent out him back outHe said the compressor was badHe informed us that he would tell Fidelity and they should send him the part and he'll be back in about a week to install itHe left us no paperwork about the visitA few days later, Fidelity called to inform us our claim was denied because the AC tech reported to them that a sprinkler had been hitting the AC unit and that caused the part failureThey say he spotted rust on the unit, however the rust is on the back side, facing the house, where they're are no sprinklersWe were never told that by the technician and have no invoice stating that a sprinkler was in any way involved in the failure of the partWe called the technician ourselves, however he will not return our phon
We have a 4-plex with A/C upgrade Our AC unit went out in April We called the Fidelity Home Warranty They sent out a guy from Oroville to fix (company is miles away) It is now July and the temperatures in Redding are hitting AC still not fixed A new unit has been authorized and is sitting in Oroville Scheduled to be fixed on July 17th The tenants had to move out We have lost almost months of rent Fidelity says there is nothing they can do Why send out a company that is miles away? This is unacceptable, poor management There are lots of companies in Redding and surrounding areas
I submitted a service order request to have my Oven repaired after it broke on December 27, The initial repair company *** *** *** *** *** ** ** *** *** came out to fix the double oven that was not working at all The top or second oven didn't work at all and the second wouldn't even open when he came to repair it The initial repairman sent out by *** *** *** *** only fixed the bottom oven He was given a check on December 29th of $to cover the cost of the repair call
My husband made about calls to *** the repairman who promised each time he would come to fix the problem He never came! I contacted *** to inform them of the problem The customer service representative said they will report the vendor and reassign the order to another vendor The second vendor *** *** *** *** was assigned on January 24, 2017, a month after the initial service order was sent out The second repairman from *** *** *** *
Placed service requestElectrician sent outSaid he'd submit finding to Fidelity for coverage approval and they would contact me12/no further contact from themI called Fidelity and was told work had been denied and an email had been sentAdvised none received and reason for denualTold all in the letterTheyd resend email and postal mail1/I called againAuthorization rep said was nit sure what happenedHe would request it be sent by servuce depsrtment abd give them anither ten daysTotally unsatisfactoryShould not have these recurring issues getting clarification on why service coverage deniedThis is the third time a service request made to Fidelity has been poorly handled and required me making excessive number of followup attemptsAlso, it is the second time their interpretation of the repairs results in denying claim though it seems to be covered by written contract
On Tuesday 6/6/I called Fidelity National Home Warranty because I had water spewing from my air conditionerI turned the unit off and waited for the repairman they dispatched to arrive on Wednesday 6/7/The technician came and he checked the pipe to ensure there was no blockage and that was all he didHe said it should flow properly and he leftLater that evening, water was spewing from the unit again and this time it was also overflowing from the condensation pipe that leads outsideI called the technician back over and he said the condensation pipe leading outside was the problem because the water was backing up into the unitThat did not make a lot of sense to me considering the distance from the unit to the main condensation pipeHe suggested I get a plumber so I called Fidelity and they dispatched a plumberThe plumbing company did not agree that the problem was coming from the main pipe, but for safe measures they reconstructed the condensation pipe line to ensure th
This is a terrible company to useBuyer beware! The contractors they use are slow to respond and it can be weeks before your repair is doneContacted them about our broken fridge (pretty important appliance in my mind) and wanted to know why it would take so longThey didn’t careThey hung up on me after I expressed my frustration of not wanting to be with out a fridge for another weekThis is not the first time we’ve had very long turn around with no help from fidelityThey just want your money and leave you to sort it out with the contractor
We recently purchased our home and a home warranty insurance policywe were disappointed when we realized the hall bathroom drained slowly when taking a shower; however, we were relieved because we had bought insuranceWe contacted Fidelity National and during this initial phone call they informed me that I did have coverage for a "blockage" in my plumbing, except if it was caused by a root from a tree and not to exceed ( I can't recall the distance )I payed the $*** service call, a plumber was sent out and he was not capable of clearing the Blockagethe following week I called Fidelity National to see what the plumber had reported back and to let them know the issue was unresolvedthey informed me they would send the plumber back out to address the issuethe plumber came out only to tell me that he could not fix it and that Fidelity National would write me a check and I wold be responsible for getting this addressedI called Fidelity National to follow up and inform them tha
I recently bought a home warranty for my condo, and my A.C unit needed to be fixedMy A.C was working fine all summer and when it needs to be fixed the company tells me that the a.c was has not been working, When I spoke to the tech he mentions a.c can be working fine day and the next not be working, But that's not what the CSR who took my call said the tech had put in his notes, Who im I to belive the tech or the company who is trying to get of fixing the the unit,
On 2/I found leak in my guest toilet and I called and placed the service Work order ***On 2/plumbing contractor came and replace a supply line but there was still a leak in the connection of the bidet seat which they didn’t identifySo I called again that night for a recallThey came again on 2/and tried to fixed thaton 2/morning I found the leak is still there and I called againThey came yesterday and wasn't able to fix itToday 2/I was trying to pay my service fee and I saw there are two service fee due for the same INCOMPLETE jobI called fidelity and have been told it’s because first time they are replacing a supply line and second time they are fixing the connection but it’s their job to identify all the leak at the first time and got it fixedI request the service for fix the leak but not replacing the supply lineIt’s the same issue and has NOT been fixedand Fidelity place a hold on my contract just because I called and want to remove the duplica
having problems with Fidelity? Call your states *** ** *** and file a complaint towards Fidelity, its the only way to get Fidelity to honor the warranty agreement For CA its *** Fidelity denied my claim for a new AC unit and offered me $cash out instead I filed a complaint with the *** *** ** *** two weeks later Fidelity said they will replace my AC but I have to pay out of pocket upwards of $ I agreed to that cost but Fidelity kept dragging it on saying that I haven't agreed to their terms After months of going back and forth I notified the *** *** ** *** again, months later I finally got my new AC unit installed *** * *** *** *** *** *** ** *** ** *** *** *** ***
The terms and conditions are written to protect them with very little that they actually cover I needed extensive cleaning of my AC evaporator coils, which they deemed is routine maintenance even though it requires dismantling and removal of a fair amount of the unit I have the Comprehensive Plus or whatever the plan is called There is routine maintenance that I agree should not be covered in their liability but the services that are needed to be performed here are not routineIf you had a preventive maintenance program and your coils got dirty you would still have to make a separate service call for them to remove and clean the coils They deem it maintenance, I deem it poor policy I am not renewing my contract with the company after this incident
I bought home warranty coverage last year and for past few months I am having issues with my electrical panelThere is partial power outage in my house and it is intermittentIn past, every time home warranty send people to take a look at the issue, they said there is no issueFinally on march 7th the main breaker burnt and they replaced just the breaker but main bus bar got damaged and show signs of overheatingSan Jose city inspector came and he wrote in his report that either they replace the panel or get it tested by San Jose city approved testing agencyFidelity is not willing to perform any of those and just verbally saying that the panel is working fineI have permit open and Fidelity is just trying to save money by not fixing what San Jose city inspector has asked to do
We had a toilet bowl crack and flood our upstairsOur insurance company resolved the damage from the flood and took the bowl for evidenceWe explained all of this to the company when we called to see if they would cover the toilet replacementAfter waiting for almost weeks for someone to come out, they refused to replace the toilet because the tank was not at our house like we had already told themI spent an hour on hold and was sent to the voicemail of a manager that never called me backI was still charged a service fee for a plumber to come out and say they had to call the company that then denied to cover the replacementIt was a complete waste of my timeIf they would have told us that it would not be covered when we first called then they would have saved us time and moneyNobody would talk to me or call me back and I still have to pay the service fee for nothingI will never go with this company again and do not recommend anyone else going with them eitherThey have no customer service and are just there to take your money and waste your time
We recieved as a gift the warranty with our home purchaseWe have had an eletrical issue pop up and were directed to contact FidelityThe first time we did the agen on the line was great and knowledgableThe vendor that was selected never CALLED but sent a text message with an appointment timeI replied back to the text message notifying them that the time they selected without calling me and verifying with me would not workI asked if they had anything after 4:or 4:pm and never heard back from the companyI called today to check on the status of that request and the agent on the line today who claimed to be a SUPERVISOR had a really bad tone of voice with me and did not care as to what the customer had to sayShe was very short and argumentativeShe stated your contract states that you must be available at all times (we never got a contract sent to us explaning these terms)No matter how a customer feels or calls the agent representing the company of the other line shou
We placed a service call regarding our AC unit on or around August 3rd, At the initial complaint we were told a service technician would call us but three days later we still hadn’t heard from anyone so I called them and scheduled to have a company come out and diagnose the problemFidelity sent out a company called *** ***, who upon further investigation I learned has horrible reviews from customers in my area dealing with warranty company issuesWhen the guy came to my house the first thing he did was ask me for payment of my co-pay which had already been paid through Fidelity at the time I placed a service call which the guy knew nothing about he said He looked in my unit and my breaker box and determined that I was having an electrical issue not a problem with my unit and told me that he would send in a report to the company in the morning to let them know that I would need an electrician to resolve an issue with my breakerI waited patiently for over a week to he
I made a claim on my home warranty policy (***) they told me someone would contact me to replace a faulty sump pump under our houseDuring this time they cashed my $** fee for serviceTwo weeks went by and somebody finally got in touch with meThis person came to my home, took one look at the sump pump and said they didn't do the work and leftI called back Fidelity the next day to request service again and again they assured me a technician would be in contactTwo more weeks have gone by and there has been nothingI called them back today to request a full refund for my service fee of $**I first talked to customer service who referred me to sales who then referred me to authorizationsEach person I talked to wanted a full explanation of my storyAfter explaining myself three different times to three different people, I was told they needed to contact the original person who came to my home to ask what their side of the story was and that only after hearing both sides then
There is an overflow in my bathroom sinkThere drains connected to the bathroom sinkThe maintenance man snaked out one of the drains but not the drain that the water was backing up fromI was told to have someone move the washing machines to snake the washing drain
On April 22, 2018, I contacted Fidelity National Home Warranty regarding the overflow of an upstairs toilet resulting in $*** in damages and $*** in supporting servicesOn April 23,2018, Fidelity National Home Warranty dispatched *** *** of *** *** *** to our home to determine what the cause was to incur said damagesThe plumber with *** *** only investigated the operation of the toilet and did nothing to inspect the plumbing as to what may have caused this toilet to overflow and continue to run for at least 10-minutesI questioned him about running a plumbers snake or investigating the exterior plumbing cleanout for something that could have cased this problemOther than flush the toilet for close to minutes, with and without toilet paper, he determined there was nothing wrong with the operation of the toilet and therefore, Fidelity National Home Warranty would not authorize the replacement of the toiletI was told I could get a 2nd opinion, which I did
We have been without functioning air conditioning for monthsAt one point it seemed it was repaired, but it quit working soon after and we are still without air conditioning sitting in 90+ degrees at 02:My wife and I have been without adequate sleep or the ability to cook at homeOur pets are miserableThis is summer in ***All along, FNHW and the local AC company have been blaming each other for delays and making us act as messengers between them and even the the distribution company providing the partsFollowing are my grievances about FNHW onlyFNHW placed an order for a part before they knew which part we neededWhen they did receive the information about the part from the AC company, they did not notify the distributorAs a result, When the AC company came to repair the part weeks later, it was the wrong partMonths in, getting FNHW to allow the AC company to get the part on their own took at least a weekThe AC company claims they asked for this option wh
I called Fidelity on 10/4/after noticing our guest bathroom toilet had a crack in the tank and was unsure if it would be covered under the warranty and didn't want to waste our $to have someone come out if it wouldn't be covered I was told it would be covered, a plumber came out and looked at it, told us it would be replaced and would take 1-business days to contact Fidelity for authorization We waited a couple more weeks and never heard anything from either business I called Fidelity last Thursday to find out when the toilet would be replaced, and they set up an appointment the next day for the plumbers to come out After a no call/no show from the plumbers the next day, I emailed Fidelity to see if a different more reliable plumber could be dispatched out to replace the toilet with no response I finally got a call yesterday (10/30/17) from the plumbers saying they have an appointment time available for today to come between 9-2, so I went ahead and set it up I received a call from the plumber around today stating he would be at our house to check out the toilet, and when I told him he should be scheduled to come out and replace it, he stated he was only supposed to come out and check it and not replace it and that he would have to contact his office to find out more and would call me back I never heard anything further, until I called Fidelity at PM today and was told that the claim was denied because it was not due to wear and tear or old age as determined by the plumber who came out the first time When I asked why we were told it would be replaced, and why I was told it would be covered when I originally called Fidelity a month ago to submit the claim, plus hearing nothing this whole time, the Fidelity employee stated he didn't know why we were told that and that Fidelity should have called to tell us it wouldn't be covered This was a huge waste of time and money, both of which we could have used to replace the toilet ourselves a month ago! I will definitely not renew our home warranty with Fidelity and do not recommend them whatsoever, as they dropped the ball big time on this one We have never had an issue up until this point with any claims we have submitted, but I'm not willing to have to deal with this nonsense again
I have a Fidelity National Home Warranty policyMy year old AC stopped workingThey sent out a technician to look at it, and he refilled the freon, gave us an invoice and leftHe never tested the AC to see if that worked and it still wasn't, so they sent out him back outHe said the compressor was badHe informed us that he would tell Fidelity and they should send him the part and he'll be back in about a week to install itHe left us no paperwork about the visitA few days later, Fidelity called to inform us our claim was denied because the AC tech reported to them that a sprinkler had been hitting the AC unit and that caused the part failureThey say he spotted rust on the unit, however the rust is on the back side, facing the house, where they're are no sprinklersWe were never told that by the technician and have no invoice stating that a sprinkler was in any way involved in the failure of the partWe called the technician ourselves, however he will not return our phon
We have a 4-plex with A/C upgrade Our AC unit went out in April We called the Fidelity Home Warranty They sent out a guy from Oroville to fix (company is miles away) It is now July and the temperatures in Redding are hitting AC still not fixed A new unit has been authorized and is sitting in Oroville Scheduled to be fixed on July 17th The tenants had to move out We have lost almost months of rent Fidelity says there is nothing they can do Why send out a company that is miles away? This is unacceptable, poor management There are lots of companies in Redding and surrounding areas
I submitted a service order request to have my Oven repaired after it broke on December 27, The initial repair company *** *** *** *** *** ** ** *** *** came out to fix the double oven that was not working at all The top or second oven didn't work at all and the second wouldn't even open when he came to repair it The initial repairman sent out by *** *** *** *** only fixed the bottom oven He was given a check on December 29th of $to cover the cost of the repair call
My husband made about calls to *** the repairman who promised each time he would come to fix the problem He never came! I contacted *** to inform them of the problem The customer service representative said they will report the vendor and reassign the order to another vendor The second vendor *** *** *** *** was assigned on January 24, 2017, a month after the initial service order was sent out The second repairman from *** *** *** *
Placed service requestElectrician sent outSaid he'd submit finding to Fidelity for coverage approval and they would contact me12/no further contact from themI called Fidelity and was told work had been denied and an email had been sentAdvised none received and reason for denualTold all in the letterTheyd resend email and postal mail1/I called againAuthorization rep said was nit sure what happenedHe would request it be sent by servuce depsrtment abd give them anither ten daysTotally unsatisfactoryShould not have these recurring issues getting clarification on why service coverage deniedThis is the third time a service request made to Fidelity has been poorly handled and required me making excessive number of followup attemptsAlso, it is the second time their interpretation of the repairs results in denying claim though it seems to be covered by written contract
On Tuesday 6/6/I called Fidelity National Home Warranty because I had water spewing from my air conditionerI turned the unit off and waited for the repairman they dispatched to arrive on Wednesday 6/7/The technician came and he checked the pipe to ensure there was no blockage and that was all he didHe said it should flow properly and he leftLater that evening, water was spewing from the unit again and this time it was also overflowing from the condensation pipe that leads outsideI called the technician back over and he said the condensation pipe leading outside was the problem because the water was backing up into the unitThat did not make a lot of sense to me considering the distance from the unit to the main condensation pipeHe suggested I get a plumber so I called Fidelity and they dispatched a plumberThe plumbing company did not agree that the problem was coming from the main pipe, but for safe measures they reconstructed the condensation pipe line to ensure th
This is a terrible company to useBuyer beware! The contractors they use are slow to respond and it can be weeks before your repair is doneContacted them about our broken fridge (pretty important appliance in my mind) and wanted to know why it would take so longThey didn’t careThey hung up on me after I expressed my frustration of not wanting to be with out a fridge for another weekThis is not the first time we’ve had very long turn around with no help from fidelityThey just want your money and leave you to sort it out with the contractor
We recently purchased our home and a home warranty insurance policywe were disappointed when we realized the hall bathroom drained slowly when taking a shower; however, we were relieved because we had bought insuranceWe contacted Fidelity National and during this initial phone call they informed me that I did have coverage for a "blockage" in my plumbing, except if it was caused by a root from a tree and not to exceed ( I can't recall the distance )I payed the $*** service call, a plumber was sent out and he was not capable of clearing the Blockagethe following week I called Fidelity National to see what the plumber had reported back and to let them know the issue was unresolvedthey informed me they would send the plumber back out to address the issuethe plumber came out only to tell me that he could not fix it and that Fidelity National would write me a check and I wold be responsible for getting this addressedI called Fidelity National to follow up and inform them tha
I recently bought a home warranty for my condo, and my A.C unit needed to be fixedMy A.C was working fine all summer and when it needs to be fixed the company tells me that the a.c was has not been working, When I spoke to the tech he mentions a.c can be working fine day and the next not be working, But that's not what the CSR who took my call said the tech had put in his notes, Who im I to belive the tech or the company who is trying to get of fixing the the unit,
On 2/I found leak in my guest toilet and I called and placed the service Work order ***On 2/plumbing contractor came and replace a supply line but there was still a leak in the connection of the bidet seat which they didn’t identifySo I called again that night for a recallThey came again on 2/and tried to fixed thaton 2/morning I found the leak is still there and I called againThey came yesterday and wasn't able to fix itToday 2/I was trying to pay my service fee and I saw there are two service fee due for the same INCOMPLETE jobI called fidelity and have been told it’s because first time they are replacing a supply line and second time they are fixing the connection but it’s their job to identify all the leak at the first time and got it fixedI request the service for fix the leak but not replacing the supply lineIt’s the same issue and has NOT been fixedand Fidelity place a hold on my contract just because I called and want to remove the duplica
having problems with Fidelity? Call your states *** ** *** and file a complaint towards Fidelity, its the only way to get Fidelity to honor the warranty agreement For CA its *** Fidelity denied my claim for a new AC unit and offered me $cash out instead I filed a complaint with the *** *** ** *** two weeks later Fidelity said they will replace my AC but I have to pay out of pocket upwards of $ I agreed to that cost but Fidelity kept dragging it on saying that I haven't agreed to their terms After months of going back and forth I notified the *** *** ** *** again, months later I finally got my new AC unit installed *** * *** *** *** *** *** ** *** ** *** *** *** ***