Sevenly Inc

Hi ***,Thanks for the emailWe want to confirm that we just processed your refund for order #*** in the amount of $It will take up to business days for this to be reflected on your account, depending on your bankFeel free to reach out with any questions!And, again, we're
so sorry for this whole conundrum with shippingWe hope in the future you would still choose to partner with Sevenly to be world changers!

Hello ***,Thanks for your emailFirst and foremost, we're very sorry for the delay on your orderOver the past few months we've experienced some fulfillment issues with a core vendor which caused a large back upThe good news is that we recently resolved the issueFurthermore, we were able to
place your order on a priority list which means the package will be shipped by Monday, 2/15.? We'll be sure to send you a shipping confirmation email and a tracking number once the order leaves our fulfillment center.As a token of our apology, we have refunded the cost of shipping because of the delayYou should be receiving a refund notification email shortly.?Again, our most sincere apologies for any inconvenience we may have caused

Hi *** I’m so sorry that we were not able to reach you sooner! Our new team is working hard to ensure that we are performing with excellence for our charities and customersWe are also addressing the major backlog we inherited as efficiently as possible.
After
reviewing our database, our records show that this order was deliveredIn which case we consider this resolved.
Again, on behalf of our new team, I am truly sorry for the delay in our responseWe are so grateful for your support in our work and mission at SevenlyThanks for sticking with usIf you have any questions or concerns please feel free to contact me directlyMy contact information is listed below.
All the best!
*** + Team Sevenly
Special Orders Manager

Hi ***,We just wanted to follow upIt looks like your order was finally shipped on Feband delivered on Feb11. For confirmation, here is the tracking link: ***. Thanks again for supporting
Sevenly!

Hi ***,Thanks for the emailWe want to confirm that we just processed your refund for order #*** in the amount of $It will take up to business days for this to be reflected on your account, depending on your bankFeel free to reach out with any questions!And, again, we're
so sorry for this whole conundrum with shippingWe hope in the future you would still choose to partner with Sevenly to be world changers!

Hi ***,We recently received your Revdex.com complaint and we wanted to follow upFirst and foremost, we want to apologize for the incorrect and damaged order that you received Please keep the items, give them away as a gift or donate them We don't need you to send them back With
that said, we want to confirm that we just processed your refund for order #*** in the amount of $It will take up to business days for this to be reflected on your account, depending on your bankFeel free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shipping and for the incorrect/damaged order. We hope in the future you would still choose to partner with Sevenly to be world changers!

Hi! I’m so sorry that we were not able to reach you sooner! Our new team is working hard to ensure that we are performing with excellence for our charities and customersWe are also addressing the major backlog we inherited as efficiently as possible.
After
reviewing our database, our records show that this order was deliveredIn which case we consider this resolved.
Again, on behalf of our new team, I am truly sorry for the delay in our responseWe are so grateful for your support in our work and mission at SevenlyThanks for sticking with usIf you have any questions or concerns please feel free to contact me directlyMy contact information is listed below.
All the best!
*** + Team Sevenly
Special Orders Manager
** *** ** *** *** ** ***

To whom this may concern,I was unable to respond to the last correspondence from the Revdex.com and as a result, the complaint was closedAt this time, I am requesting the complaint be reopened as I have not received a resolution (refund).Thank you.*** ***#***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action of sending the package by March 4, and, if it does, will consider this complaint resolved
Regards,
* *

Hello ***, It looks like your order was cancelled and refunded on December 8th by our representative *** ***If you feel that your issue has been resolved then we'd more than grateful if you closed your Revdex.com complaint If you still require additional assistance then feel
free to respond to this message or email us at [email protected] Thank you for your patience during this time

Hi [redacted],Thanks for the email.  We recently received your Revdex.com complaint and wanted to follow up.  We want to confirm that we just processed your cancelation and refund for order #[redacted] in the amount of $42.98, per your request. It will take up to 3 business days for this to...

be reflected on your account, depending on your bank. Feel free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shipping, the delays and the inconvenience.

Hello [redacted],Thanks for your email and for bringing your issue to our attention via the Revdex.com. We just attempted to process your refund for order #[redacted] * in the amount of $25.99, however, the credit card on file could not be refunded. This could be a direct result of an expired credit...

card or the transaction may be older than 60 days. Thus, the refund failed to successfully process. To remedy the situation, Sevenly will issue a refund check which will be sent to the address that we have on file: [redacted]And, again, we're so sorry for this whole conundrum with shipping and for the delay. We hope in the future you would still choose to partner with Sevenly to be world changers!

Hi [redacted],Thanks for the email. We want to confirm that we just processed your cancelation and refund for order #[redacted] in the amount of $36.55. It will take up to 3 business days for this to be reflected on your account, depending on your bank. Feel free to reach out with any...

questions!And, again, we're so sorry for this whole conundrum with shipping. We hope in the future you would still choose to partner with Sevenly to be world changers!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
My order was not received. I did receive email notification that the package had been shipped (in February) and I attempted to track the package after not receiving it a week later and the shipping company said that the tracking number did not exist. I then attempted to contact Sevenly about this, but as with all my other attempts, did not get a response.Regards,[redacted]

Hey [redacted], Thanks for the email and for reaching out via the Revdex.com.  We apologize for the many delays.  Our records indicate that your order was already completely fulfilled on December 14th ([redacted])  and...

that we also issued a 20% refund for the delays.  According to your complaint, you only received one item in order and did not received a refund.  We take your word for the order being delivered incomplete.  As far as the refund, it's possible that this could be a direct result of an expired credit card or the transaction may be older than 60 days. Thus, the refund failed to successfully process. To remedy the situation, Sevenly will issue a full refund check which will be sent to the address that we have on file: ?[redacted] *And, again, we're so sorry for this whole conundrum with shipping and for the delay. We hope in the future you would still choose to partner with Sevenly to be world changers!

Hi [redacted],We just wanted to follow up.  It looks like your order was shipped on December 29th but for some reason, it was held by the USPS for almost a month.   Our records indicate that the order was finally delivered on February 4th.?  For confirmation, here is the...

tracking link: [redacted] ?We apologize for this inconvenience with the shipment, especially since you needed this as a Christmas gift and requested a cancelation.  We were unable to reach your emails in a timely manner and we're so sorry!  The good news is that we just processed your refund for order [redacted] in the amount of 131.95.  This will be reflected on your credit/debit card within 5 business days, depending on your bank.  Additionally, we ask that you keep the items that were shipped to you.   You will not need to send the unwanted merchandise back to us.  Perhaps you'll be able to wear the shirts, donate them or give them away as gifts.  Again, we're so sorry for the shipping conundrum and the issues that you experienced with Sevenly.   Despite the mishaps, we hope that you'll still continue to support your favorite charities and help change the world! Have a great day!

Hello [redacted], It looks like you've been in contact with our representative [redacted] and have been moving toward a solution.   First and foremost, we're very sorry for the delay on your order. Over the past few months we've experienced some fulfillment issues with a core...

vendor which caused a large back up. The good news is that we recently resolved the issue. Furthermore, we were able to place your order on a priority list which means the package will be shipped by Friday, 2/12.? We'll be sure to send you a shipping confirmation email and a tracking number once the order leaves our fulfillment center.Thank you so much for your patience and though our shipping conundrum.

Hi [redacted],Thanks for the email. We want to confirm that we just processed your cancelation and refund for the following order: [redacted] in the amount of $?32.38It will take up to 3 business days for this to be reflected on your account, depending on your bank. We attempted...

to process your refund for order #[redacted]in the amount of $29.39 on January 24, 2016.  However, the transaction is older than 190 days which means we are unable to process the refund.  Thus the refund failed to successfully process electronically.  To remedy the situation, Sevenly will issue a refund check in the amount of $29.39.  The refund check will be sent through the mail.  We currently have two addresses on file for you.  Will you please respond with your current mailing address so we can send your refund check as soon as possible?  And, again, we're so sorry for this whole conundrum with shipping. We hope in the future you would still choose to partner with Sevenly to be world changers!

Hello [redacted], Thanks for reaching out via Revdex.com. We take full responsibility for the issues that you've encountered and we're very sorry for the way that the problem has been handled (lack of communications, delays, etc). We always strive to provide excellent service but this time we've come up...

short and are learning from our mistakes. That is why we totally understand and respect your decision to obtain a full refund for your order. With that said, we just processed your cancelation and refund for order #[redacted] in the amount of $58.18. It will take up to 3 business days for this to be reflected on your account, depending on your bank. Feel free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shipping. We hope in the future you would still choose to partner with Sevenly to be world changers!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Here is the order adjustment sent to me in February after my complaint regarding the time lag between ordering and possible shipping where the shipping of $5.99 was refunded.Your Sevenly Team | Order Date12/07/2015 | Order Number[redacted] || Shipping address[redacted]United States | Billing address[redacted]United States || Product Name | Quantity | Price (each) || Shine Light On Autism Flowy V Neck - Large | 1 | $27.99 || Love Completes The Puzzle Flowy Long Sleeve Tee - Medium | 2 | $37.99 || Subtotal: | $103.97 || CA State Tax: | $7.80 || Orange County Tax: | $0.52 || Shipping: | $0.00 || Total: | $112.29 USD |Seems like they want to deduct the shipping from the amount due to me again.  I respectfully request the entire amount charged to be returned to my account.
Regards,
[redacted]