Sevenly Inc

Hello ***, Thanks for bringing your issue to our attention We processed your refund for *** in the amount of $on December 23, However, upon further investigation the credit card that you originally used to place your order is no longer valid Thus the refund failed to successfully process To remedy the situation, Sevenly will issue a check in the amount of $which will be sent to the address that we have on file: *** *** *** *** *** ***United States Once you receive your check in the mail then we'd be more than grateful if you closed you Revdex.com complaint as the issue will have been resolved If you need further assistance then feel free to respond to this complaint and we'd be more than happy to help!

Hi ***,Thanks for reaching out We want to confirm that we processed your refund/cancelation for order #*** on March 8 in the amount of $It will take up to business days for this to be reflected on your account, depending on your bankFeel free to reach out with any
questions!And, again, we're so sorry for this whole conundrum with shippingWe hope in the future you would still choose to partner with Sevenly to be world changers!

Hello ***, It looks like your issue has been resolved via email with our representative *** *** on December 3, We'd be ever appreciative if you closed your Revdex.com complaint if you feel that the issue has now been resolved :) If you need further assistance then
please feel free to email us at [email protected] and we'd be happy to help you! Thanks!

Hello ***,We recently received your Revdex.com complaint and we wanted to follow upFirst and foremost, we're so sorry about this incredibly long waitAt this time we cannot provide an exact shipping date but most orders are set to ship within the next 15-days (according to our vendor/fulfillment
center)I know this is another delay on top of the one you've already experienced but we're doing our best to get caught up on a huge backlog of ordersWe know it's frustrating and ridiculousTrust us, it has been very challenging on our end as wellTo remedy the situation, customer service can only offer you two solutions:Continue to wait for the order and we'll refund for the cost of shippingOrWe can cancel the order and issue a full refund.Please let us know how you'd like to proceed and we'd be happy to helpAgain, we sincerely apologize for the inconvenience.P.S.If you'd like to learn more about our shipping delay then please head over to our blogOr click the link below to view our latest blog post from one of our managers here at SevenlyHe wrote an excellent piece including some FAQs to Sevenly's recent shipping issues: http://blog.sevenly.org/sevenly-amaWe'll be on the look out for your response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Unbelievable actually. I thought you would have known what had been sent from my order and what was notThe FULL REFUND I was requesting was for the item that was not receivedSeems obviousThat’s okI’ll explain to my friends, that I have to replace the gift card with one from a reputable companyEasy enoughPlease send the check.Regards,*** ***

Hello ***, Thanks for following up. We have placed your orders *** and *** on an expedited list which means they will ship no later than Monday, November 16th, if not sooner. We will send you an email with tracking information once the
packages leave our fulfillment center. We have refunded the cost of shipping on both orders because of the delayYou should be receiving a refund notification email shortlyPlease let us know if there's anything else we can do in the meantime and thanks again for your support!?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

***
We are considering this complaint resolved as we have now shipped the new shirt outThank you for letting us know about the damage on the shirt you received, you will be getting a new one shortly! Thanks for your patience!
Happy Holidays,
Team Sevenly

Hi ***,I just want to confirm that I just processed your refund for order #*** in the amount of $It will take up to business days for this to be reflected on your account, depending on your bankFeel free to reach out with any questions!And, again, I'm so sorry for this whole
conundrum with shippingI hope in the future you would still choose to partner with Sevenly to be world changers! Sevenly | People Matter™*** ***Customer Support Specialist***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I no longer want my orderI want to return for a refundThe fact that no one was transparent about this up front is aggravatingNo one attempted to resolve the issue at all on any level and decided to ignore me insteadI want a resolution, not an apology
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Although Sevenly Incclaims that my order has been delivered, it has has not beenAs previously stated I received one of the four items orderedWhen I received the one item I did receive, there was supposed to be two of those items in the package, but only one was containedI emailed the company initially about this mistake with only an automated response given
Some months later another email was received for shipment of additional items, however the shipping number was the same as the first shipping number, and was not for the additional productsNothing was ever received after this shipment notificationI again emailed, and was told the problem would be addressedIt was notTherefore the issue remains unresolved, as the product has not been received, nor a refund granted.Regards,*** ***

Hi ***,Thanks for the emailUnfortunately, at this time we cannot give you an exact shipping date nor can we product a tracking number due to out shipment delays. To remedy the situation, we've just processed your refund/cancelation for order #*** in the amount of
$It will take up to business days for this to be reflected on your account, depending on your bankFeel free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shippingWe hope in the future you would still choose to partner with Sevenly to be world changers!

Complaint # ***
*** *** ***
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Hi ***,
I’m so sorry that we were not able to reach you sooner! Our new team is working hard to ensure that we are performing with excellence for our charities and customersWe are also addressing the major backlog we inherited as efficiently as possible.
I have received your note from the Revdex.comI'm sorry to hear your order hasn't been processed yetI've copied*** on this email to ensure it is processed this week!
Again, on behalf of our new team, I am truly sorry for the delay in our responseWe are so grateful for your support in our work and mission at SevenlyThanks for sticking with us during our transition. If you have any questions or concerns please feel free to contact me directlyMy contact information is listed below.
All the best!
***
Special Orders Manager
** *** ** ***

Hi ***!!Thanks for the emailWe want to confirm that we just processed your cancelation/refund for the following orders: #*** in the amount of $50.98#*** in the amount of $?20.98#*** in the amount of $?42.98A grand total of total of $will be
returned to you. It will take up to business days for this to be reflected on your account, depending on your bankFeel free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shippingWe hope in the future you would still choose to partner with Sevenly to be world changers!

Hi ***
I just got your note from the Revdex.comI'm sorry to hear your shirt was defectiveWould you mind confirming your order number? I'd like to make sure this issue gets resolved promptly.
Also, I'm copying our Special Orders Concierge, *** on this message*** and I are working diligently to ensure all orders are processed efficiently and that Sevenly can continue to partner with people like youI apologize for the issue with your order but thanks for sticking with us during our transition!
Please feel free to contact *** or I if you have any questionsWe are happy to help in any way possible!
All the best,
***
Special Orders Manager
** *** ** *** *** ** *** *** * ***

Hi ***,Thanks for the email and the message via the Revdex.com We just wanted to follow up with you and apologize for the inconvenience of the shipping delays that have become a burden to you We never intended for our vendor delays to extend this long and we're sorry that our methods of
communication have been ineffective We certainly understand and respect your request for a full refund With that said, we want to confirm that we processed your refund on December 8, for order #*** in the amount of $35.98.And, again, we're so sorry for this whole conundrum with shippingWe hope in the future you would still choose to partner with Sevenly to be world changers!

Hi ***,Thanks for the emailWe want to confirm that we just processed your refund for order #*** in the amount of $28.38, per your Revdex.com requestIt will take up to business days for this to be reflected on your PayPal account, depending on your bankFeel free to reach out with any
questions!And, again, we're so sorry for this whole conundrum with shippingWe hope in the future you would still choose to partner with Sevenly to be world changers!

Yes, the check was received

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is true and accurateI was able to resolve on my own following several unsuccessful attempts from your bureauThe shirt was delivered to me and the issue resolved.
Regards,
*** ***