Sevenly Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
** *** ***

Hello ***, We apologize a thousand times for the many, many delays that you experienced Our vendor experienced printing and shipping issues and caused a huge back ups Thus the super long delay Trust us, it hasn't been fun and games on our end either The good news is
that after many months of frustration and ridiculousness, your order was finished up and shipped on March According to our records, your order has already been delivered Here is your USPS tracking link for confirmation:***Again, our most sincere apologies for the delays If you require additional assistance then please let us know We'd be happy to help

Dear ***, We apologize for the many delays However, our records indicate that you've recently been in contact with our support agent *** *** has refunded your order via refund check The check will be mailed to you within business days and will be delivered
in 7-business days thereafter (by the USPS) If you have any other questions then please respond to the email thread with our support agent Additionally, we'd like to kindly ask that you close this complaint now that your order has been refunded. Thank you!

Hi ***,Thanks for reaching out via Revdex.com We want to confirm that we just processed your refund for order #*** in the amount of $It will take up to business days for this to be reflected on your account, depending on your bankFeel free to reach out with any
questions!And, again, we're so sorry for this whole conundrum with shippingWe hope in the future you would still choose to partner with Sevenly to be world changers!

Hi ***,Thanks for the emailWe want to confirm that we just processed your refund for order #*** in the amount of $It will take up to business days for this to be reflected on your account, depending on your bankFeel free to reach out with any questions!And, again, we're
so sorry for this whole conundrum with shippingWe hope in the future you would still choose to partner with Sevenly to be world changers!

Hi ***....We are so sorry again for the lack of communication among the other mis-steps we've taken, it is both unacceptable and inexcusableWe can't begin to convey our deepest apologies for how you've been treated. I've refunded your order through the *** dispute and you should see
the money back in 1-business days. Thank you again for your continued patience

I previously filed a complaint against Sevenly for an order I placed in OctoberIn response to my previous complaint, Sevenly promised to ship the shirts by 1/29/They haven'tI would like still like them, but am growing very tired of their empty promises to fulfill my order.I would like the shirts, and I would like Sevenly to actually ship them when they say they're going to

Hello ***,Thanks for your emailFirst and foremost, we're very sorry for the delay on your orderOver the past few months we've been experienced some fulfillment issues with a core vendor which caused a large back upThe good news is that we recently resolved the issueFurthermore, we were
able to place your order on a priority list which means the package will be shipped by Friday, 2/5.? We'll be sure to send you a shipping confirmation email and a tracking number once the order leaves our fulfillment center.As a token of our apology, we have refunded the cost of shipping because of the delayYou should be receiving a refund notification email shortly.?We sent you additional information in regard to the orders placed by your mother and sister Please respond to our message from [email protected] and we will be happy to assist you through that channel (to solve their issue) Again, our most sincere apologies for any inconvenience we may have caused

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hi ***,Thanks for the emailWe want to confirm that we just processed your refund for order #*** in the amount of $It will take up to business days for this to be reflected on your account, depending on your bankFeel free to reach out with any questions!And, again, we're
so sorry for this whole conundrum with shippingWe hope in the future you would still choose to partner with Sevenly to be world changers!

Hello,I am responding to a letter received by Revdex.com in San Diego regarding complaint #*** and #***We received notification of this complaint being closed due to lack of responseUnfortunately, the person who originally established a relationship with the Revdex.com, Jadian Brice, is no longer
working with SevenlyBecause of how that transition took place these notifications were not being received and handled appropriately.We would like to express to the Revdex.com how we already worked with both customers to provide reasonable options and immediate service.Please let me know how to proceed if there is anything that can still be addressed on the Revdex.com website regarding these complaints.Thank you for your help in advance,tkSevenly | People Matter™ *** ***Director of Operations C714.***E***@sevenly.orgWwww.sevenly.org Mailing Address:EWilshire Ave.Suite 101Fullerton, CA 92832 Sevenly Has Officially Been Crowned "America's Most Social Small Business"

Hello ***, We've received your message via the Revdex.com and wanted to follow up with youWe want to confirm that we just processed your refund for order #*** in the amount of $It will take up to business days for this to be reflected on your account, depending on your bank
Feel free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shippingWe hope in the future you would still choose to partner with Sevenly to be world changers!

Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hi ***,Thanks for the emailWe want to confirm that we just processed your refund for order #*** in the amount of $31.98, per your requestIt will take up to business days for this to be reflected on your account, depending on your bankFeel free to reach out with any questions!And,
again, we're so sorry for this whole conundrum with shippingWe hope in the future you would still choose to partner with Sevenly to be world changers!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Hi, This complaint has actually still not been resolved- Sevenly is stating the items have been shipped (as of early last week) but still have not arrived. -***

Hey ***, Thanks for reaching outFirst and foremost, we apologize for the super long shipping delays and we appreciate your patience We've looked into your issue and our records indicate that your order was shipped and finally delivered by the USPS on March Here is the USPS
tracking information for confirmation: ***If you require additional assistance then please let us know Again, we apologize for the delays you experience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
I am disappointed that my original order is no longer available I was able to choose a different item I have received a shipping notification and the order should be delivered on December 22,
Regards,
*** ***

Hello ***, Thanks for reaching out via email and through the Revdex.com We've received your message/complaint via Revdex.com and we wanted to follow up in regards to your delayed order #***. Our sincerest apologies for letting your emails slip through here at SevenlyWe take full
responsibility for the issues that you've encountered and we're very sorry for the way that the problem has been handled (lack of communications, delays, etc)We always strive to provide excellent service but this time we've come up short and are learning from our mistakes.Over the past couple of months, we've experienced a fulfillment issue with one of our core partners where printing and shipping has been put on holdThe issue is being resolved, however, this created a backlog of orders which ultimately created a long shipping delay and a backlog of customer support tickets as well - thus our long delay on replying We've received your order ***? but unfortunately, we're terribly behind and cannot produce an solid shipping date. We're working as quickly as possible to get all of your products printed and shipped and we're so sorry for the amount of time it's taken so far. At this time, customer service can offer you two solutions in order to remedy the situation: Continue to wait for the order and we'll refund 20% of the order cost Or We can cancel the order and issue a full refund Please let us know how you'd like to proceed and we'd be happy to help. Again, we sincerely apologize for the inconvenience ?

Hello ***,Thanks for your message via Revdex.com and for bringing your issue to our attentionWe just attempted to process your refund for order #*** in the amount of $72.62, however, the credit card on file could not be refundedThis could be a direct result of an expired credit card or the
transaction may be older than daysThus, the refund failed to successfully processTo remedy the situation, Sevenly will issue a refund check which will be sent to the address that we have on file: *** *** *** *** *** ** ***And, again, we're so sorry for this whole conundrum with shipping and for the delayWe hope in the future you would still choose to partner with Sevenly to be world changers!

Hello ***,Thanks for your emailFirst and foremost, we're very sorry for the delay on your orderOver the past few months we've been experienced some fulfillment issues with a core vendor which caused a large back upThe good news is that we recently resolved the issueFurthermore, we were
able to place your order on a priority list which means the package will be shipped by Friday, 2/We'll be sure to send you a shipping confirmation email and a tracking number once the order leaves our fulfillment center.As a token of our apology, we have refunded the cost of shipping because of the delayYou should be receiving a refund notification email shortly.We will be closing this support ticket but if you require additional assistance then just respond to open up our conversationAgain, our most sincere apologies for any inconvenience we may have caused