Sevenly Inc

Hey ***, We understand that *** had said that the order would be shippedHowever, she was misinformed and once an order is cancelled and refunded, it cannot be shipped The good news is that your money has already been returned to you We apologize for the inconvenience

Hi ***,Thanks for reaching outFirst and foremost, we're very sorry for the delay on your orderOver the past few months we've experienced some fulfillment issues with a core vendor which caused a large back upThe good news is that we recently resolved the issue and we're back in production
Moving forward, customer service can only offer two options to resolve the issue: We are able to place your order on a priority list which means the package will be shipped by 3/5/16.? ? We'll refund your shipping cost as part of our apology for the delay Once the item ships then we'll be able to send you an email with a tracking number. Alternatively, if you no longer wish to wait then we can cancel the order and issue a full refund?Please respond and let me know what you'd like to do by Wednesday, 2/24/(to ensure your order will be placed on the most recent priority list)Again, our sincerest apologies for the delayWe certainly appreciate your patience!

Hi ***
I just saw your note from the Revdex.comThanks for contacting usI'm sorry to hear about the mixupWhich components of your order are missing?
I've copied our Special Orders Concierge, ***, on this message*** and I are working diligently to ensure all orders are processed efficiently and that Sevenly continues to partner with people like youI'm sorry for the mixup and I hope you will hang with us in our transition
Please feel free to contact *** or I if you have any questionsWe are happy to help in any way possible!
All the best,
XXXX
Special Orders Manager
** *** ** *** *** ** *** *** * ***

Hi ***,Thanks for the emailWe want to confirm that we just processed your refund for order *** in the amount of $64.97, per your request. It will take up to business days for this to be reflected on your account, depending on your bankFeel free to reach out with any
questions!And, again, we're so sorry for this whole conundrum with shipping and for the frustration that we have caused

*** *** *** ** ** *** *** ** *** ***
***I put a check for you in the mail yesterday in this week's round of refunds. Christmas is a busy time to be taking care of backlogs and refunds! Hope you understand. Thanks,***

Original Complaint: I placed orders from Sevenly totaling over $on 9/10/and 9/16/Sometime after placing these orders I received an email saying they may ship in 3-weeksweeks later and I received no notice of shipment, or of another issue that would cause shipment to be delayedAfter multiple days of emailing and calling with no response, I received an email saying I had options: do nothing or request an update, I chose the latterCue another waitI then received another email saying it would be an additional 1-weeks before shipmentThe only time I got a genuine response was when I asked to change my shipping address as I have moved since I placed my ordersweeks later and I've still heard nothingAgain I have tried to call and sent multiple emails and have not heard a single responseIt has now been months since I placed my order, and I am asking the Revdex.com to intercede on my behalf as Sevenly has repeatedly put my issue on the back burner (they report no issues with fulfillment of new orders)All I want is for the products that I paid for to be given to meUpdate: Sevenly replied that they would ship my orders no later than 11/16/15, and that I was on a priority list of shipmentsThey also said they would refund the shipping of both ordersAs of 11/23/15, neither order has been shipped, and I have only been refunded for of orders shipping cost.I want the products I paid for

Hello ***, We recently received your complaint via the Revdex.com and we just wanted to follow up with you in regards to order *** First and foremost, our sincerest apologies for letting your emails slip through here at SevenlyWe take full responsibility for the issues that you've
encountered and we're very sorry for the way that the problem has been handled (lack of communications, delays, etc)We always strive to provide excellent service but this time we've come up short and are learning from our mistakes.Over the past month, we've experienced a fulfillment issue with one of our core partnersThe issue has been resolved, however, this created a backlog of orders which ultimately created a long shipping delay and a backlog of customer support tickets as well - thus our long delay on replying.If you'd like to learn more about our shipping delay then please head over to our latest blog post on our website:http://blog.sevenly.org/update-on-sevenly-shipocalypseAt this time we cannot provide an exact shipping date but most orders are set to ship within the next days. We know it's frustrating and ridiculous. Trust us, it has been very challenging on our end as well. To remedy the situation, customer service can only offer you two solutions: Continue to wait for the order and we'll refund 20% of the order cost Or We can cancel the order and issue a full refund Please let us know how you'd like to proceed and we'd be happy to help. Again, we sincerely apologize for the inconvenience

Hi ***,Thanks for the emailWe want to confirm that we just processed your refund for order #*** in the amount of $52.17, per your requestIt will take up to business days for this to be reflected on your account, depending on your bankFeel free to reach out with any
questions!And, again, we're so sorry for this whole conundrum with shippingWe hope in the future you would still choose to partner with Sevenly to be world changers!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I'm very happy with the proposed resolution, but am hesitant to accept the response and resolve the complaint, since the business previously answered my original Revdex.com complaint with a promise to ship my order, but then did notFor this reason, I'd prefer to leave this complaint open until the order actually ships.Regards,*** ***

Hi! I’m so sorry that we were not able to reach you sooner! Our new team is working hard to ensure that we are performing with excellence for our charities and customersWe are also addressing the major backlog we inherited as efficiently as possible.
After
reviewing our database, our records show that this order was deliveredIn which case we consider this resolved.
Again, on behalf of our new team, I am truly sorry for the delay in our responseWe are so grateful for your support in our work and mission at SevenlyThanks for sticking with usIf you have any questions or concerns please feel free to contact me directlyMy contact information is listed below.
All the best!
*** + Team Sevenly
Special Orders Manager
** *** ** *** *** ** ***

Hey ***,Thanks for the email and for following up I checked your order to find out why it wasn't shipped with the Jan.29th priority orders It looks like a couple of items were out of stock and had to be reordered Our updates indicate that this particular order will ship on or before Feb However, seeing as the order did not ship on the promised date and considering you've already been waiting for several months, we have gone ahead and issued a full refund for the inconvenience We'll just send the order at no cost to you due to all of the inconvenience You should receive an email shortly describing your refund. It will take up to business days for this to be reflected on your account, depending on your bankFeel free to reach out with any questions!Again, We're very sorry for the many, many delays

Hi ***,Thanks for the email We apologize that the order that you received was incorrect and only partially fulfilledWe are extremely sorry and take full responsibility for the errors, the delay and the inconvenience. With that said, we want to confirm that we just processed your
refund for order #*** in the amount of $It will take up to business days for this to be reflected on your account, depending on your bankFeel free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shippingWe hope in the future you would still choose to partner with Sevenly to be world changers!

Hello ***,We recently received your Revdex.com complaint and we wanted to follow upFirst and foremost, we're so sorry about this incredibly long waitAt this time we cannot provide an exact shipping date but most orders are set to ship within the next 15-days (according to our vendor/fulfillment
center)I know this is another delay on top of the one you've already experienced but we're doing our best to get caught up on a huge backlog of ordersWe know it's frustrating and ridiculousTrust us, it has been very challenging on our end as wellTo remedy the situation, customer service can only offer you two solutions:Continue to wait for the order and we'll refund for the cost of shippingOrWe can cancel the order and issue a full refund.Please let us know how you'd like to proceed and we'd be happy to helpAgain, we sincerely apologize for the inconvenience.P.S.If you'd like to learn more about our shipping delay then please head over to our blogOr click the link below to view our latest blog post from one of our managers here at SevenlyHe wrote an excellent piece including some FAQs to Sevenly's recent shipping issues: http://blog.sevenly.org/sevenly-amaWe'll be on the look out for your response

Hello ***,Thanks for your emailFirst and foremost, we're very sorry for the delay on your orderOver the past few months we've been experienced some fulfillment issues with a core vendor which caused a large back upThe good news is that we recently resolved the issueFurthermore, we were
able to place your order on a priority list which means the package will be shipped by Friday, 1/29.? We'll be sure to send you a shipping confirmation email and a tracking number once the order leaves our fulfillment center.As a token of our apology, we have refunded the cost of shipping because of the delayYou should be receiving a refund notification email shortly.?We will be closing this support ticket but if you require additional assistance then just respond to open up our conversationAgain, our most sincere apologies for any inconvenience we may have caused

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have not received the refund they speak of! They took my money within seconds of my placing the order but it takes days and days for them to return it?
Regards,
*** ***

Hello ***, We processed a full refund for your order because of the inconvenience And you will still receive your product, free of course, but it's just we are waiting for answers from the vendor that sent it outThis should not have happened and are working on it. I do apologize againPlease let me know when your order gets to you. Thank you, and I apologize for this mess

Complaint #***----------------------------------
Hi ***
I’m so sorry for the long delay in our response! I have received your note from the Revdex.comI sent you an email and copied *** to ensure your refund is processed this week! At this point we will consider the Revdex.com case resolved.
Keep an eye out for a note from *** regarding your refundAnd, thank you for bearing with us during our transition!
***
Special Orders Manager

Revdex.com:
I have received my refund in reference to complaint ID *** I am very unhappy with my entire experience with this company but I thank the Revdex.com for their assistance. *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me I am very disappointed that the business quickly refunded the money and did not provide any information on whether the shirt was ever made, processed or shipped out That proves to me that after three months, nothing was every done with my orderI will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is now my THIRD COMPLAINTThe first time I filed a complaint they got right back to me and said my order would be shippedIt never wasThe SECOND TIME was to complain about how my shirt never shippedThen it "shipped", but it really has notThey claimed they shipped it days ago and when I click the tracking information there is nothing about the item being shippedJust says that a label was createdThey are liarsI know of SO many other people that are STILL waiting for their thingsI started this process in OCTOBERI WANT MY MONEY BACK