Sevenly Inc

Hello ***, Thanks for the emailWe want to confirm that we just processed your cancelation/refund for order #*** in the amount of $80.98. It will take up to business days for this to be reflected on your account, depending on your bank We are unable to
immediately produce and ship your product as you requested which means we are accepting your resolution option number from your initial message, "Refund - If my items are not ready for immediate shipping then I request a full refund.?"And, again, we're so sorry for this whole conundrum with shippingWe hope in the future you would still choose to partner with Sevenly to be world changers!

Hi ***,Thanks for the emailWe want to confirm that we just processed your refund for order #*** in the amount of $It will take up to business days for this to be reflected on your *** account, depending on your bank. And, again, we're so sorry for this whole conundrum
with shippingWe hope in the future you would still choose to partner with Sevenly to be world changers!

Dear ***, Please note that you have already been fully refunded We have returned the entire cost of the order Your original order amount was $which was paid to us on December We then issued a refund for $on February That means Sevenly collected $after we gave you a refund for the inconvenience Therefore, when you requested a refund through the Revdex.com, we returned the remaining balance of $on March Original order: $112.29Refund for shipping delay: $5.99Remaining balance available refund: $106.30 If you add $+ you'll notice it comes to a grand total of $ The refund was processed in two increments I've attached two screen shots which show that you've been completely refunded Please review both those records to settle any confusion Thank you!

Hi ***,Thanks for the emailWe want to confirm that we just processed your refund for order #*** in the amount of $It will take up to business days for this to be reflected on your account, depending on your bankFeel free to reach out with any questions!And, again, we're
so sorry for this whole conundrum with shippingWe hope in the future you would still choose to partner with Sevenly to be world changers!

Hi ***,Thanks for the emailWe want to confirm that we just processed your refund for order #*** in the amount of $It will take up to business days for this to be reflected on your account, depending on your bankFeel free to reach out with any questions!And, again, we're
so sorry for this whole conundrum with shippingWe hope in the future you would still choose to partner with Sevenly to be world changers!

Hello ***, Thanks for reaching out via Revdex.comWe take full responsibility for the issues that you've encountered and we're very sorry for the way that the problem has been handled (lack of communications, delays, etc)We always strive to provide excellent service but this time we've come up
short and are learning from our mistakesThat is why we totally understand and respect your decision to obtain a full refund for your orderWith that said, we just processed your cancelation and refund for order #*** in the amount of $It will take up to business days for this to be reflected on your account, depending on your bankFeel free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shippingWe hope in the future you would still choose to partner with Sevenly to be world changers!

Hi ***,Thanks for the emailWe recently received your Revdex.com complaint and wanted to follow up. We want to confirm that we just processed your refund for order #*** in the amount of $It will take up to business days for this to be reflected on your account, depending on
your bankFeel free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shippingWe hope in the future you would still choose to partner with Sevenly to be world changers!

Hi ***,We received your message via the Revdex.com and we just wanted to follow up. We want to confirm that we just processed your cancelation and refund for order #*** in the amount of $It will take up to business days for this to be reflected on your account, depending on your bankFeel free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shippingWe hope in the future you would still choose to partner with Sevenly to be world changers!

Hi ***, I do apologize for your October order barely getting to you this weekIt did get to you, correct? It is not how we usually run our businessWe literally just hit a roadblock in regards to our shipping; but we are making our way through it. I would suggest reading the blog
postIt does give insight as to what exactly happened during this "Shipocalypse."Thank you again!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

*** *** *** *** ***
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Hi ***
I’m so sorry that we were not able to reach you sooner! Our new team is working hard to ensure that we are performing with excellence for our charities and customersWe are also addressing
the major backlog we inherited as efficiently as possible. I have received your note from the Revdex.comI'm sorry to hear your order hasn't been fulfilledI understand that you'd like to receive the missing part of your order so I've copied *** on this message to ensure your order is processed this week! Again, on behalf of our new team, I am truly sorry for the delay in our responseWe are so grateful for your support in our work and mission at SevenlyThanks for sticking with us during our transition. If you have any questions or concerns please feel free to contact me directlyMy contact information is listed below.
All the best,
***
Special Orders Manager
** *** ** *** *** * ***

Hello ***, We recently received your complaint via the Revdex.com and we just wanted to follow up with you in regards to order ***First and foremost, our sincerest apologies for letting your emails slip through here at SevenlyWe take full responsibility for the issues that you've
encountered and we're very sorry for the way that the problem has been handled (lack of communications, delays, etc)We always strive to provide excellent service but this time we've come up short and are learning from our mistakes.Over the past month, we've experienced a fulfillment issue with one of our core partnersThe issue has been resolved, however, this created a backlog of orders which ultimately created a long shipping delay and a backlog of customer support tickets as well - thus our long delay on replying.If you'd like to learn more about our shipping delay then please head over to our latest blog post on our website:http://blog.sevenly.org/update-on-sevenly-shipocalypseWith that said, we want to confirm that we just processed your refund for order #*** in the amount of $It will take up to 5-10 business days for this to be reflected on your account, depending on your bank Keep in mind that your bank may be closed the next few days during Christmas and this may prolong your refund being processed And, again, we're so sorry for this whole conundrum with shippingWe hope in the future you would still choose to partner with Sevenly to be world changers!

Hello ***,Thanks for your email and for bringing your issue to our attentionWe just attempted to process your refund for order #*** in the amount of $51.77, however, the credit card on file could not be refundedThis could be a direct result of an expired credit card or the
transaction may be older than daysThus, the refund failed to successfully processTo remedy the situation, Sevenly will issue a refund check which will be sent to the address that we have on file: *** *** *** *** *** *** *** *** And, again, we're so sorry for this whole conundrum with shipping and for the delayWe hope in the future you would still choose to partner with Sevenly to be world changers!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.My card has not been credited yetOnce it is, I will be willing to agree this matter has been resolved but as of today, it is not.
Regards,
*** ***

Hi ***,Thanks for the emailWe want to confirm that we just processed your refund for order #*** in the amount of $It will take up to business days for this to be reflected on your account, depending on your bankFeel free to reach out with any questions!And, again, we're
so sorry for this whole conundrum with shippingWe hope in the future you would still choose to partner with Sevenly to be world changers! Sevenly | People Matter™*** ***Customer Support Specialist

Hi ***!I am so incredibly sorry about this long waitfor not only your order, but even just a response. As of right now, we still are encountering some shipping issueIt's unfortunate, I know. So, I'm going to refund your order in full; but keep your order on the ship listSo that
way when it does go out, you will receive it free of charge. Think of it as a peace offering :) Let me know if there is any way I can help more! Sevenly | People Matter™*** ***Customer Support Specialist

Hey ***, Thanks for reaching out We've been in contact with you over the last several days via email We've notified you of an unfortunate delay that we've experienced in regards to shipping We are working as quickly as possible to ship all orders We are looking at
a timeframe of about 1-weeks until your order is printed, packaged, and sent out. You've decided to wait for the product and we've returned to the cost of shipping on your order ($5.99) We'd be more than appreciate if you closed this complaint since your issue has been resolved If you have any other questions or need further assistance then please reach out to us via [email protected] We'd be happy to help!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I did receive the item I ordered, however it was defective with a hole and defects in the stitching in the collar I sent a response via e-mail to the company with Revdex.com CCed to inquire about how to fix the situation Regards,*** ***

Hey ***, Thanks for bringing your issue to our attention through submitting a complaint with the Revdex.com We wanted to follow up with some important information We attempted to process your refund for order #*** in the amount of $19.99 on February 2,
2016. However, the credit card that you originally used to place your order is no longer valid. Thus the refund failed to successfully process To remedy the situation, Sevenly will issue a refund check in the amount of $19.99 which will be sent to the address that we have on file: *** *** *** *** *** *** *** *And, again, we're so sorry for this whole conundrum with shipping and for the delayWe hope in the future you would still choose to partner with Sevenly to be world changers!?

Hello,I have received my requested refund from Sevenly (ID ***) and consider the issue resolved.Thank you!***