Sevenly Inc

Hello ***,Thanks for your emailFirst and foremost, we're very sorry for the delay on your orderOver the past few months we've experienced some fulfillment issues with a core vendor which caused a large back upThe good news is that we recently resolved the issueFurthermore, we were
able to place your order on a priority list which means the package will be shipped by Monday, 2/15.? We'll be sure to send you a shipping confirmation email and a tracking number once the order leaves our fulfillment center.Please let us know if you have any other questions and we'd be happy to help!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Sevenly responded to my complaint stating that I would receive a confirmation email for the shipment that was supposed to be sent out on 1/22/I have not received this communication from them & do not want to wait until my 7th day that I have to reply to this emailI feel like they only responded as prompt as they did because the Revdex.com contacted themI have now been reading reviews online that some individuals are waiting months for their orders from themThey have got to do better.]
Regards,
** *** ***

Hi ***!Your order was already shipped If you do not want to keep the order then please send it back and we will issue a refund Here is our return policy: Returns: 1) Return the original product to us at the address belowPlease use whatever shipping method is most convenient, and include the original order #*** in the package (you can just write it on a sheet of paper).Sevenly ReturnsEWilshire AvenueSuite 101Fullerton, CA 92832As soon as we receive the returned item in the mail, we'll refund the amount of your original orderThe refund should appear in your account within three business days, depending on your bank.That's about it! Please let us know if there's any other way we can helpThanks again for being a Sevenly world changer

Hi ***,
I received your message through the Revdex.com, and as *** and the rest of our customer care team has mentioned before; we truly are, doing our very best in what has turned into the most unfortunate shipping situation.
But we believe in the greater picture of what we
are doing here, and are taking control of the situation, and matters into our own handsWith that being said, I wanted to let you know that I have personally, hand filled your order today!
We have turned our HQ into a temporary / makeshift fulfillment center, and are processing each order one by one until our fulfillment center can get back on trackBut Jennifer it has truly been my pleasure to finally be able to resolve this for you.
Below, is your official USPS tracking information.
***
Again, we are so thankful for your understanding as we fight through this difficult time:)
Best,
***

Hi ***,Thanks for the emailWe want to confirm that we just processed your refund for order #*** in the amount of $It will take up to business days for this to be reflected on your account, depending on your bankFeel free to reach out with any questions!And, again, we're
so sorry for this whole conundrum with shippingWe hope in the future you would still choose to partner with Sevenly to be world changers!

Hello ***,Thanks for your emailFirst and foremost, we're very sorry for the delay on your orderOver the past few months we've experienced some fulfillment issues with a core vendor which caused a large back upThe good news is that we recently resolved the issueFurthermore, we were able to
place your order (***) on a priority list which means the package will be shipped by Monday, 2/15.? We'll be sure to send you a shipping confirmation email and a tracking number once the order leaves our fulfillment center.As a token of our apology, we have refunded the cost of shipping because of the delayYou should be receiving a refund notification email shortly.?Again, our most sincere apologies for any inconvenience we may have caused

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This was shipped months too late after a lot of lip service from sevenlyTo be honest, I just lucked out that they happened to ship my orderThis is no way to do businessThey shouldn't get a credit for resolution in thisThere was no good faith on their partRegards,*** ***

Hello ***,We've received your message/complaint via Revdex.com and we wanted to follow up in regards to your delayed order #***. Our sincerest apologies for letting your emails slip through here at SevenlyWe take full responsibility for the issues that you've encountered and we're very
sorry for the way that the problem has been handled (lack of communications, delays, etc)We always strive to provide excellent service but this time we've come up short and are learning from our mistakes.Over the past couple of months, we've experienced a fulfillment issue with one of our core partners where printing and shipping has been put on holdThe issue is being resolved, however, this created a backlog of orders which ultimately created a long shipping delay and a backlog of customer support tickets as well - thus our long delay on replying We've received your order *** but unfortunately, we're terribly behindWe're working as quickly as possible to get all of your products printed and shipped and we're so sorry for the amount of time it's taken so far.At this time, customer service can offer you two solutions in order to remedy the situation: Continue to wait for the order and we'll refund 20% of the order cost Or We can cancel the order and issue a full refund Please let us know how you'd like to proceed and we'd be happy to help. Again, we sincerely apologize for the inconvenience ?

Hello,I am responding to a letter received by Revdex.com in San Diego regarding complaint #*** and #***We received notification of this complaint being closed due to lack of responseUnfortunately, the person who originally established a relationship with the Revdex.com, *** ***, is no longer
working with SevenlyBecause of how that transition took place these notifications were not being received and handled appropriately.We would like to express to the Revdex.com how we already worked with both customers to provide reasonable options and immediate service.Please let me know how to proceed if there is anything that can still be addressed on the Revdex.com website regarding these complaints.Thank you for your help in advance,tkSevenly | People Matter™ *** ***Director of Operations C714.***E***@sevenly.orgWwww.sevenly.org Mailing Address:EWilshire Ave.Suite 101Fullerton, CA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hello Abbe, We received your message and your complaint via the Revdex.com and we just wanted to follow up Sevenly cancelled and refunded your order #*** in the amount of $42.98 on December 1, Please see attached screen shot of our records for confirmation of your processed refund It generally takes 3-business days before you see your money returned by your bank At the time of your rejection message (December 2, 2015), it had only been one business day since we processed your refund This why you hadn't seen a return of funds to your account By this point your refund should have settled and already been received We would be more than thankful if you moved forward by closing your complaint considering your order has now been cancelled and refunded Thank you!

Our sincerest apologies for letting your emails slip through here at SevenlyWe take full responsibility for the issues that you've encountered and we're very sorry for the way that the problem has been handled (lack of communications, delays, etc)We always strive to provide excellent service but
this time we've come up short and are learning from our mistakes.Over the past month, we've experienced a fulfillment issue with one of our core partnersThe issue has been resolved, however, this created a backlog of orders which ultimately created a long shipping delay and a backlog of customer support tickets as well - thus our long delay on replying.We're so sorry about this incredibly long waitAt this time we cannot provide an exact shipping date. We know it's frustrating and ridiculous Trust us, it has been very challenging on our end as well To remedy the situation, customer service can only offer you two solutions: Continue to wait for the order and we'll refund 20% of the order cost Or We can cancel the order and issue a full refund Please let us know how you'd like to proceed and we'd be happy to help. Again, we sincerely apologize for the inconvenience

Hi ***,Thanks for your patience as we looked into your inquiryI just wanted to follow up and let you know that we accepted your chargebackPlease see attached screenshot for details.Our sincerest apologies for letting your emails slip through here at SevenlyWe take full responsibility for the
issues that you encountered and we're very sorry for the way that the problem was handled (lack of communications, delays, etc)We always strive to provide excellent service but this time we've come up short and are learning from our mistakes.Over the past month, we've experienced a fulfillment issue with one of our core partnersThe issue has been resolved, however, this created a backlog of orders which ultimately created a long shipping delay and a backlog of customer support tickets as well - thus our long delay on replying.We're sorry your experience with Sevenly was not up to par and we'll be shipping your order on Sevenly's behalf (at no cost to you) as a way of saying sorry for the delayWe hope we are able to continue to gain your support as we learn, grow and strive to live by our motto that, "People Matter." Please let me know if there's anything else I can do and I hope you have a wonderful day.We'd be most appreciative if you closed this complaint now that the chargeback has been accepted and your refund has been issued Thanks!

Hello ***,Thanks for your emailFirst and foremost, we're very sorry for the delay on your orderOver the past few months we've been experienced some fulfillment issues with a core vendor which caused a large back upThe good news is that we recently resolved the issueFurthermore, we were
able to place your order on a priority list which means the package will be shipped by Friday, 2/5.? We'll be sure to send you a shipping confirmation email and a tracking number once the order leaves our fulfillment center.As a token of our apology, we have refunded the cost of shipping because of the delayYou should be receiving a refund notification email shortly.?We will be closing this support ticket but if you require additional assistance then just respond to open up our conversationAgain, our most sincere apologies for any inconvenience we may have caused

Making my 2nd Revdex.com complaint to Sevenly after repeatedly facing roadblocks with Customer ServiceI have NOT received my merchandise from orders in SEPTEMBER 2016!!!! In fact, I just received the wrong shirt for part of the orderIt has been approximately months since the initial orders were placed and I was charged for these itemsThis is a completely unacceptable business practice- to not receive merchandise for months! I do not want to go back and forth on this issue any longer, I am asking that a FULL REFUND be placed for these orders.Full refund of my purchases made in September, ($+ $71.97)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear ***, Please note that our customer support agent, *** ***, has sent you several emails over the last few weeks She has almost immediately responded to your emails on the following dates: March 31st, April 29th, May 2nd, and May 3rd Please see the attached screen
shots of our records which serve as evidence of our communication with you You'll notice the screen shots are of the email thread between you and our customer support agent In her last email, Mrs*** refunded your order in the amount of $ The refund will be returned to your credit/debit card within business days We kindly ask that you please close this complaint, seeing that we have in fact been in touch with you and considering your money has been electronically refunded Thank you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Sevenly has made promises to me in the past regarding this order and have never come through. I would like for this complaint to remain open until they actually refund my money. I am enclosing copies of the communications I had with Sevenly going back to April 1st, 2016. I am copying *** from Sevenly on this message in hopes that he makes good on his promises. The original order number was ***Regards,*** ***

*** * *** *** *** *** ***Refund request for unreceived items totaling: $44.79
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Hi ***
I’m so sorry that we were not able to reach you sooner! Our new team is working hard to ensure that we are
performing with excellence for our charities and customersWe are also addressing the major backlog we inherited as efficiently as possible. I have received your note from the Revdex.comI'm sorry to hear your order hasn't been fulfilled completelyI understand that you'd like to receive a refund for the unreceived itemsI've copied *** on this message to ensure your order is processed this week! Again, on behalf of our new team, I am truly sorry for the delay in our responseWe are so grateful for your support in our work and mission at SevenlyThanks for sticking with us during our transition
If you have any questions or concerns please feel free to contact me directlyMy contact information is listed below
All the best,
*** *** *** *** ** *** ** *** *** * ***

Hi ***,Thanks for the emailWe want to confirm that we just processed your cancelation/refund for order #*** in the amount of $on December If you have any questions about your refund then please contact us and we'd be happy to help you We'd be more than grateful if you
closed your Revdex.com complaint now that your order has been reimbursed Again, we apologize for the delays and shipping problems that came along with your order