Sevenly Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
I am disappointed that my original order is no longer available I was able to choose a different item I have received a shipping notification and the order should be delivered on December 22,
Regards,
*** ***

Hello ***, Thanks for reaching out via email and through the Revdex.com We've received your message/complaint via Revdex.com and we wanted to follow up in regards to your delayed order #***. Our sincerest apologies for letting your emails slip through here at SevenlyWe take full
responsibility for the issues that you've encountered and we're very sorry for the way that the problem has been handled (lack of communications, delays, etc)We always strive to provide excellent service but this time we've come up short and are learning from our mistakes.Over the past couple of months, we've experienced a fulfillment issue with one of our core partners where printing and shipping has been put on holdThe issue is being resolved, however, this created a backlog of orders which ultimately created a long shipping delay and a backlog of customer support tickets as well - thus our long delay on replying We've received your order ***? but unfortunately, we're terribly behind and cannot produce an solid shipping date. We're working as quickly as possible to get all of your products printed and shipped and we're so sorry for the amount of time it's taken so far. At this time, customer service can offer you two solutions in order to remedy the situation: Continue to wait for the order and we'll refund 20% of the order cost Or We can cancel the order and issue a full refund Please let us know how you'd like to proceed and we'd be happy to help. Again, we sincerely apologize for the inconvenience ?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hi! I’m so sorry that we were not able to reach you sooner! Our new team is working hard to ensure that we are performing with excellence for our charities and customersWe are also addressing the major backlog we inherited as efficiently as possible.
After
reviewing our database, our records show that this order was deliveredIn which case we consider this resolved.
Again, on behalf of our new team, I am truly sorry for the delay in our responseWe are so grateful for your support in our work and mission at SevenlyThanks for sticking with usIf you have any questions or concerns please feel free to contact me directlyMy contact information is listed below.
All the best!
*** + Team Sevenly
Special Orders Manager

Hey ***, As promised we placed your order on a priority list and we shipped your order on time In fact, our records indicate that your order #*** arrived on January 21, Please see the following tracking link which is associated with your order: *** For confirmation, we shipped the order to the address that you provided with your order: *** *** *** *** *** *** *** *** If you did not receive the order then please let us know and we'll investigate further Thank you!

Hi ***,Thanks for the emailWe want to confirm that we just processed your refund for order #*** in the amount of $It will take up to business days for this to be reflected on your account, depending on your bankFeel free to reach out with any questions!And, again, we're so
sorry for this whole conundrum with shippingWe hope in the future you would still choose to partner with Sevenly to be world changers!

Hello *** * ***, We recently received your Revdex.com complaint and wanted to follow up with you We sincerely apologize for the incomplete refund check which was missing a signature The good news is that your new refund check for $was dropped in the mail this week
and should arrive within the next 5-business days This time we made sure that the check was signed and without errors Again we apologize for any inconvenience this may have caused

Revdex.com:
I responded to Sevenly on April 9, requesting a refundI haven't received a response or refund yetOnce I receive a refund, I will consider this case resolvedHowever, I will be waiting for the refund and will reopen my case if I do not receive oneIt's very sad that the only way to get a response is by filing a complaint with Revdex.comI have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards,
*** ***

Hello ***, Thanks for the emailWe want to confirm that we just processed your refund for order #*** in the amount of $It will take up to business days for this to be reflected on your account, depending on your bankFeel free to reach out with any questions!And, again,
we're so sorry for this whole conundrum with shippingWe hope in the future you would still choose to partner with Sevenly to be world changers!

Hi ***,Thanks for the emailWe want to confirm that we just processed your refund for order #*** in the amount of $It will take up to business days for this to be reflected on your account, depending on your bankFeel free to reach out with any questions!And, again, we're so
sorry for this whole conundrum with shippingWe hope in the future you would still choose to partner with Sevenly to be world changers; and if you haven't had the chance to check out our latest blog post, here it is: http://blog.sevenly.org/update-on-sevenly-shipocalypse Sevenly | People Matter™*** ***Customer Support Specialist

Hello ***, We received your message and your complaint via the Revdex.com and we just wanted to follow up Sevenly cancelled and refunded your order #*** in the amount of $42.98 on December 2, Please see attached screen shot of our records for confirmation We
would be more than thankful if you moved forward by closing your complaint considering your order has now been cancelled and refunded Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
After submitting my complaint I was finally contacted by a *** Loera from their customer service departmentWe agreed on a resolution of:1) Full refund of $80.98.2) Order to remain active and the items to be delivered when ready.This resolution was not upheld, instead the order was cancelled
Regards,
*** ***

Hello ***,We apologize for the many delays It looks like you've been in contact with us via email and in addition to this Revdex.com complaint, we also received your *** claim and wanted to follow up with some important informationOn February 23, we processed your cancelation and refund
for order #*** in the amount of $It will take up to business days for this to be reflected on your *** account, depending on your bank At this point, we'd be more than appreciative if you closed your Revdex.com complaint now that your money has been refunded via *** Thanks so much And again, we apologize for the many delays

Hello,We spoke on the phone sometime ago and you asked me to email you some info. I just noticed that my email somehow got saved into my drafts folder instead of being sent out.Per our phone conversation, I have not received a refund yet. My complaint number is ***, and it has been about a year since I ordered the t-shirt from them. I did get a shipping confirmation email around a month ago I think it was, but they sent it to my old address (which I told them I was moving from via email several times). I don't even live in that state anymore, and nothing has come to me at my current address.Thank you and I apologize for not noticing that the email never sent.*** ***

Hey ***, First and foremost, we can't thank you enough for sticking by our side through this whole fiasco.At this point, we know we've let you downWe can only face the repercussions head on, and learn from this experience as a team.Everything aside, I would love to help turn this aroundIf
you are unable to continue waiting and would instead prefer to be refunded, we completely respect and honor that.We've made plenty enough promisesAlthough all orders are in production, (yet shipping at a slower rate that we anticipated) I unfortunately don't know an exact time frame for you. Again, we understand this is unacceptable, but at this very moment our hands are tiedWe wish we had more answers for youThe moment we are given an update, all orders will be updated with their appropriate tracking information.Our team is SO excited to finally be past this, and get back to a less overloaded work load so that we may give you the ultimate customer experience you deserve.We certainly appreciate your patience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. As of this morning, my bank account was credited for the return and I will accept closure of this claim. Regards,
*** ***

Hi ***,Thanks for the emailOur sincerest apologies for letting your emails slip through here at SevenlyWe take full responsibility for the issues that you've encountered and we're very sorry for the way that the problem has been handled (lack of communications, delays, etc)We always
strive to provide excellent service but this time we've come up short and are learning from our mistakes.Over the past few months, we've experienced a fulfillment issue with one of our core partnersThe issue has been resolved, however, this created a backlog of orders which ultimately created a long shipping delay and a backlog of customer support tickets as well - thus our long delay on replying.We apologize for not being able to attend to your requests to cancel your order before it shipped We are more than happy to issue a refund for our mistake. In fact, we just processed your refund for order #*** in the amount of $It will take up to business days for this to be reflected on your account, depending on your bankFeel free to reach out with any questions! Additionally, please keep the shirts that were sent to you, do not return them to Sevenly Perhaps you'll be able to give the shirts away to someone in need or utilize them as a gift :) And, again, we're so sorry for this whole conundrum with shipping and for the delays We hope in the future you would still choose to partner with Sevenly to be world changers!

Hey ***, We understand that *** had said that the order would be shippedHowever, she was misinformed and once an order is cancelled and refunded, it cannot be shipped The good news is that your money has already been returned to you We apologize for the inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
In one of my many emails with the company I included a screen shot of the chat consultation that I had with one of the Sevenly Customer Support employeesShe stated, 'We're sorry your experience with Sevenly was not up to par and we'll be shipping your order on Sevenly's behalf (at no cost to you) as a way of saying sorry for the delay.' I have attached screen shots of this conversation. So as far as their response of 'Unfortunately, we do not have a policy in which we send free product after a cancelation and refundTherefore, the order has not and will not be shipped.' I'm not certain how else to interpret 'we'll be shipping your order on Sevenly's behalf' besides that my order will still be fulfilled.
Regards,
*** ***

Hello ***, Our sincerest apologies for letting your emails slip through here at SevenlyWe take full responsibility for the issues that you've encountered and we're very sorry for the way that the problem has been handled (lack of communications, delays, etc)We always strive to provide
excellent service but this time we've come up short and are learning from our mistakes.Over the past month, we've experienced a fulfillment issue with one of our core partnersThe issue has been resolved, however, this created a backlog of orders which ultimately created a long shipping delay and a backlog of customer support tickets as well - thus our long delay on replying.With that said, we have cancelled and refunded your order #*** in the amount of $It will take up to business days for this to be reflected on your account, depending on your bankFeel free to reach out with any questions!We'd be most appreciative if you'd close your Revdex.com complaint now that your money has been refunded and your order has been cancelled Thank you for supporting Sevenly and for helping us raise funding and awareness for the world’s greatest causes