Sevenly Inc

Hi ***,Thanks for the emailWe want to confirm that we just processed your refund for order #*** *** in the amount of $It will take up to business days for this to be reflected on your account, depending on your bankFeel free to reach out with any questions!And, again, we're so
sorry for this whole conundrum with shippingWe hope in the future you would still choose to partner with Sevenly to be world changers!

Hello ***, Thanks for reaching out We just wanted to follow up with you in regards to your order which was affected by the fulfillment delay Our records indicate that the order was shipped on January 12, Here is the USPS tracking link
for confirmation: ***?Thank you for being so patientPlease don't hesitate to let us know if you have any questions We'd be happy to help Thank you again!

Hello ***, We recently received your American Express claim and wanted to follow up with some important information AMEX has requested that we cancel and refund your order because you opened up a claimTherefore, we want to confirm that we just processed your
cancelation and refund for order #*** in the amount of $It will take up to 5-10 business days for this to be reflected on your AMEX account.And, again, we're so sorry for this whole conundrum with the shipping delayWe hope in the future you would still choose to partner with Sevenly to be world changers!

I never had a response from the company (Sevenly) but received a refund from *** after submitting a complaint to them.Sent from my iPhone

Hi ***,Thanks for the emailWe want to confirm that we just processed your cancelation and refund for order #*** in the amount of $It will take up to business days for this to be reflected on your account, depending on your bankFeel free to reach out with any
questions!And, again, we're so sorry for this whole conundrum with shippingWe hope in the future you would still choose to partner with Sevenly to be world changers!

Hello ***,Thanks for your emailFirst and foremost, we're very sorry for the delay on your orderOver the past few months we've experienced some fulfillment issues with a core vendor which caused a large back upThe good news is that we recently resolved the issueFurthermore, we were able to
place your order on a priority list which means the package will be shipped by 2/29.? We'll be sure to send you a shipping confirmation email and a tracking number once the order leaves our fulfillment center.As a token of our apology, we have refunded the cost of shipping because of the delayYou should be receiving a refund notification email shortly.?Alternatively, if you no longer wish to receive this order then let us know and we'll process a full refund Again, our most sincere apologies for any inconvenience we may have caused

Hi ***,We recently received your Revdex.com complaint and wanted to follow upWe want to confirm that we just processed your refund for order #*** in the amount of $39.18, per your request. It will take up to business days for this to be reflected on your account, depending on your
bankFeel free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shippingWe hope in the future you would still choose to partner with Sevenly to be world changers!

Hey ***, Thanks for raising your concern We had to process your refund in two parts for the cost ($23.39) and for shipping ($4.99) In total you have been refunded for $ You should have received two emails for each refund Please see attached
screen shot of our records which indicate a full refund has been processed Please keep in mind that it will take up to business days for the refund to post to your debit/credit card If you need additional help then please respond to this messageThank you! Sevenly | People Matter™*** ***Customer Support Specialist

On September 14, I placed an order with SevenlyOn October 14, 2015, I contacted them as I had not received my orderI received a response on the same day that explained that had experienced 'growing pains', but were working to fulfill ordersBy November 28, 2015, I still had not received my order and contacted them againI received no response, so contacted them again on December 2, On December and December 20, 2015, I finally received responsesBoth were generic in nature and again noted the 'growing pains' their company was experiencingOn January 17, 2016, I contacted Sevenly again, as I still had not received my order or any information that was specific to my orderOn January 28, 2016, they emailed apologizing and stating I would have my item shipped by February 5, and would also receive tracking informationThis did not happenI have emailed again on February and February 11, I received generic responses and no information specific to my orderI have emailed again on February 29, and March 9, I have received no responses from Sevenly.As I have expressed to the company, I really would still like the productHowever, if they are unable to produce and deliver the product within days, I would like a full refund

Hello ***, We recently received your complaint via the Revdex.com and we just wanted to follow up with you in regards to order *** First and foremost, our sincerest apologies for letting your emails slip through here at SevenlyWe take full responsibility for the issues that
you've encountered and we're very sorry for the way that the problem has been handled (lack of communications, delays, etc)We always strive to provide excellent service but this time we've come up short and are learning from our mistakes.Over the past month, we've experienced a fulfillment issue with one of our core partnersThe issue has been resolved, however, this created a backlog of orders which ultimately created a long shipping delay and a backlog of customer support tickets as well - thus our long delay on replying.If you'd like to learn more about our shipping delay then please head over to our latest blog post on our website:http://blog.sevenly.org/update-on-sevenly-shipocalypseAt this time we cannot provide an exact shipping date but most orders are set to ship within the next days. We know it's frustrating and ridiculous. Trust us, it has been very challenging on our end as well. To remedy the situation, customer service can only offer you two solutions: Continue to wait for the order and we'll refund the cost of shipping.ORWe can cancel the order and issue a full refund Please let us know how you'd like to proceed and we'd be happy to help. Again, we sincerely apologize for the inconvenience ?

Hi ***,Our sincerest apologies for letting your emails slip through here at SevenlyWe take full responsibility for the issues that you've encountered and we're very sorry for the way that the problem has been handled (lack of communications, delays, etc)We always strive to provide excellent
service but this time we've come up short and are learning from our mistakes.Over the past month, we've experienced a fulfillment issue with one of our core partnersThe issue has been resolved, however, this created a backlog of orders which ultimately created a long shipping delay and a backlog of customer support tickets as well - thus our long delay on replying.We're so sorry about this incredibly long wait We know it's frustrating and ridiculous Trust us, it has been very challenging on our end as well To remedy the situation, customer service can only offer you two solutions: Continue to wait for the order and we'll refund 20% of the order cost Or We can cancel the order and issue a full refund Please let us know how you'd like to proceed and we'd be happy to help. Again, we sincerely apologize for the inconvenience

Hi! I’m so sorry that we were not able to reach you sooner! Our new team is working hard to ensure that we are performing with excellence for our charities and customersWe are also addressing the major backlog we inherited as efficiently as possible.
After reviewing our database, our records show that this order was deliveredIn which case we consider this resolved.
Again, on behalf of our new team, I am truly sorry for the delay in our responseWe are so grateful for your support in our work and mission at SevenlyThanks for sticking with usIf you have any questions or concerns please feel free to contact me directlyMy contact information is listed below.
All the best!
*** + Team Sevenly
Special Orders Manager
e: [email protected]
p: (949) 482-
w: www.sevenly.org

Hello ***, Thanks for reaching out via email and Revdex.com We attempted to process your refund for order #*** in the amount of $34.98 on February 1, 2016. However, the credit card that you originally used to place your order is no longer valid.
Thus the refund failed to successfully process To remedy the situation, Sevenly will issue a refund check in the amount of $34.98 which will be sent to the shipping address that we have on file: *** *** ** *** *** *** *** *** ***And, again, we're so sorry for this whole conundrum with shipping and for the delayWe hope in the future you would still choose to partner with Sevenly to be world changers!?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Not being able to provide a shipping date is unacceptable for a businessThis was ordered for a specific reason and to support a specific causeThe ordered is needed by May I would like to be refunded for shipping and I would like for the shipping to be expeditedI am expecting my shipping date by next week]
Regards,
Erin Chaffin

I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
I filed a complaint
against Sevenly Incand it had been resolvedThey refunded my money. Complaint number ***
Regards,
*** ***

Hi ***,We recently received your Revdex.com complaint and wanted to follow up with some important information. We want to confirm that we just processed your cancelation and refund for order #*** in the amount of $34.06, per your request. Keep in mind that when a refund is
issued, we can no longer ship the items for free, despite the shipping conundrum being an issue on our end At this time customer service can only offer two options to our supporters: Continue to wait for the product(s) as we're working hard to catch up on a backlog of orders or Obtain a full refund which includes a cancelation ?It will take up to business days for your refund to be reflected on your debit/credit card account, depending on your bank Again, we apologize for the long delays and the shipping fiasco

Hello ***, We did an investigation into your order and it looks like it had been cancelled and refunded, per your request, which is why the order was never shipped Unfortunately, we do not have a policy in which we send free product after a cancelation and refund Therefore,
the order has not and will not be shipped We apologize for the inconvenience or any confusion that we may have caused

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.While I truly appreciate getting a refund since I've waited several months for shirts, I didn't ask for itI want the shirts I orderedI can't get a straight answer out of anyoneAre my shirts being printed/ in production, being shipped, already shipped? Christine from Sevenly said almost a week ago she was waiting to hear from your vendors (as to where my shirts are I guess?)That's unbelievableMaybe it's because I'm not in this business, but I can't understand how you can't tell me what stage of the process my shirts are inEspecially when I was told they would ship on 1/Please just tell me where my shirts are or what stage of production they are in & when I can expect to receive themIf they've already shipped, please provide me with the tracking number. Regards,***

Revdex.com, Thank you for addressing this issueI have reviewed the message and would prefer to have a full refund and my order canceled.
Regards,
*** ***

--------- Forwarded message ----------From: *** *** Date: Mon, Apr 18, at 9:AMSubject: Re: You have a new message from the Revdex.comTo: Revdex.com On April 4th the business in questions said that they would mail a check within seven days. I agreed that this was to my liking and the complaint would be finalized. Seven days from April 4th was April 11th. Today is April 18th and I have not received payment. At this point, I think a few more days is acceptable, but my dealings with this company make me doubt that they followed through with their agreement Thanks!Peace,
***
"The world is imperfect, but there are millions of perfect moments." -*** ***, The Faith Club
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