Sevenly Inc

I ordered a shirt from Sevenly back on April 3rd. I still have not received this item. I originally tried contacting the business several times for an update but got no answer. I submitted a Revdex.com complaint in May and finally got a response from someone at the company indicating that the item would ship soon. It is now September, still nothing and I've been unable to get anyone from the company to respond to me despite repeated attempts.Desired Outcome: I want a shipping tracking notification by end of September or a refund for this product; it's been 6 months which is completely unacceptable.

Hi [redacted]-I am so happy that you finally received your order- but not so happy it was not what it was supposed to be.I went ahead and processed your refund in full. You should be receiving it back to your PayPal account in about 3-5 business days, if not sooner. Let me know how else I can be...

of help to you! Thank you again!

Hey [redacted], We recently received your Revdex.com complaint and wanted to follow up with some important information. First and foremost, we're very sorry for the delay on your order. Over the past month we've been experienced some fulfillment issues with a core vendor which caused a large back...

up. The good news is that we recently resolved the issue. Furthermore, we were able to place your order on a priority list which means the package will be shipped by Friday, 1/15 (as explained by our representative Christine in our last email).? We'll be sure to send you a shipping confirmation email and a tracking number once the order leaves our fulfillment center.As a token of our apology, we have refunded the cost of shipping in the amount of $5.99.  The refund will be returned to you within 3-5 business days, depending on your bank.  You should receive an email in regards to this refund.Again, our most sincere apologies for any inconvenience we may have caused.

Hello [redacted], Thanks for following up. We take full responsibility for the issues that you've encountered and we're very sorry for the way that the problem has been handled (lack of communications, delays, etc). We always strive to provide excellent service but this time we've come up short and...

are learning from our mistakes. That is why we totally understand and respect your decision to obtain a full refund for your order. With that said, we just processed your cancelation and refund for order #[redacted] in the amount of $33.98, per your request. It will take up to 3 business days for this to be reflected on your account, depending on your bank. Feel free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shipping. We hope in the future you would still choose to partner with Sevenly to be world changers!

Hi [redacted],Thanks for the email. We want to confirm that we just processed your refund for order #[redacted] in the amount of $30.98. It will take up to 3 business days for this to be reflected on your account, depending on your bank. Feel free to reach out with any questions!And, again, we're...

so sorry for this whole conundrum with shipping. We hope in the future you would still choose to partner with Sevenly to be world changers!

Hello!Thanks for following up.  In your Revdex.com complaint the desired settlement was as stated, "I want my order immediately or to have my credit card refunded for the full amount of $151.96."  Unfortunately, we are unable to ship your order "immediately" due to an issue that we're currently experiencing with a core vendor.  The issue has been resolved but it has created a large back up of orders, thus the long delay.  We are working very hard to print and ship orders as quickly as possible (we make everything to order and do not carry pre-made products).  Unfortunately, the wait time can be up to another 30 days.  Because we were unable to produce the order immediately, we cancelled and refunded the entire order, per your request via the Revdex.com.  We apologize for the inconvenience and the terrible experience you've had thus far.  At this point, the order cannot be reinstated (because it's been refunded) and if you wish to receive the order than we'll have to ask you to submit it again.  Again, our apologies if we misunderstood your desired settlement and for the the delays all around.

Hey [redacted], We recently received your Revdex.com complaint and we wanted to follow up.  First and foremost, we're so sorry about this incredibly long wait. At this time we cannot provide an exact shipping date but most orders are set to ship within the next 15-30 days (according to our...

vendor/fulfillment center).  I know this is another delay on top of the one you've already experienced but we're doing our best to get caught up on a huge backlog of orders.  We know it's frustrating and ridiculous.  Trust us, it has been very challenging on our end as well.  To remedy the situation, customer service can only offer you two solutions: 1. Continue to wait for the order and we'll refund for the cost of shipping.Or 2. We can cancel the order and issue a full refund.   Please let us know how you'd like to proceed and we'd be happy to help.  Again, we sincerely apologize for the inconvenience.

Hello [redacted], Thanks for the email.  Our sincerest apologies for letting your emails slip through here at Sevenly. We take full responsibility for the issues that you've encountered and we're very sorry for the way that the problem has been handled (lack of communications, delays, etc). We...

always strive to provide excellent service but this time we've come up short and are learning from our mistakes.Over the past month, we've experienced a fulfillment issue with one of our core partners. The issue has been resolved, however, this created a backlog of orders which ultimately created a long shipping delay and a backlog of customer support tickets as well - thus our long delay on replying.We have placed your order on an expedited list which means it will ship no later than Monday, November 16th.  We will send you an email with tracking information once the package leaves our fulfillment center. We have refunded the cost of shipping on both of your orders because of the delay. You should be receiving a refund notification email shortly. Please let us know if there's anything else we can do in the meantime and thanks again for your support!

Hello [redacted], Thanks for your message via the Revdex.com complaint center.  As it turns out, over the past month we've experienced a fulfillment issue which resulted in the halt of our production.  The problem caused all Sevenly orders to be placed on hold.  The vendor issue has...

been resolved and printing has gone back into production (we make each shirt to order).?  We are currently working as quickly as possible to catch up on our orders that were affected by the delay.  We apologize for the inconvenience this has caused. We respect your decision to cancel your order and obtain a refund.  In fact, we've already processed your refund of $30.13 on October 23, 2015.  We'd be more than appreciate if you closed your Revdex.com complaint once your money has been returned to you through your bank/credit card company.  Again, we apologize for the delay and the inconvenience but we truly appreciate your heart to help change the world.  Let us know if you have any other questions.  We'd be happy to help!

Hi [redacted],Thanks for the email. We want to confirm that we just processed your refund for order #[redacted]  in the amount of $52.77. It will take up to 3 business days for this to be reflected on your account, depending on your bank. Feel free to reach out with any questions!And, again, we're...

so sorry for this whole conundrum with shipping. We hope in the future you would still choose to partner with Sevenly to be world changers!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].I have received a refund for both purchases. Thanks so much for your help with this. What you did in two days is what I have been trying to do for over a month.
Regards,
[redacted]

Hey [redacted]!We received your complaint via the Revdex.com and wanted to follow up with you.  First and foremost, our sincerest apologies for letting your emails slip through here at Sevenly. We take full responsibility for the issues that you've encountered and we're very sorry for the way that the...

problem has been handled (lack of communications, delays, etc). We always strive to provide excellent service but this time we've come up short, we know it and are learning from our mistakes.Over the past month, we've experienced a fulfillment issue with one of our core partners. The issue has been resolved, however, this created a backlog of orders which ultimately created a long shipping delay and a backlog of customer support tickets as well - thus our long delay on replying.With that said, we want to confirm that we just processed your cancelation and refund for order #[redacted] in the amount of $137.76.  We went ahead and cancelled your order because our fulfillment delay will cause our orders to arrive after Christmas. We're really sorry for that inconvenience.  Your refund will be returned to you within 3-5 business days, depending on your bank (keep in mind that your bank may be closed over the next few days for Christmas). If you'd like to learn more about our shipping delay then please head over to our latest blog post: http://blog.sevenly.org/update-on-sevenly-shipocalypseI will be closing this support request; however, if you have any other questions, please reply to this email to reopen our conversation.And, again, we're so sorry for this whole conundrum with shipping. We hope in the future you would still choose to partner with Sevenly to be world changers!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I do not feel the company's refund adequately resolves my complaint. I never requested a refund. The entity's refund only puts them on the right legal side of our contractual obligations as consumer and vendor, i.e. I paid for products I never received. In terms of my complaint against this company overall--for ABYSMAL customer service and what appears to be an absolute REMORSELESS company-performance mindset--my complaints have not been addressed fully. Specifically, I mean: Doing just the slightest bit of research reveals this company is performing this way with its customers, en masse. BUT, if someone savvy enough complains to the Revdex.com (and only then) do they jump on the ball. Of course, "jump on the ball" means just throwing the customer's money back in their face, metaphorically, with a canned response (I read all of the complaints that were viewable and I also received that "Sorry for the conundrum, gee-gosh" half-measure response. THAT is unsatisfactory as well.  Sevenly appears to only respond when Revdex.com has been invoked and, again, seems to not be paying any penalty for this behavior...other than the public's total loss of faith, money and credibility; small details to them, I guess.  Perhaps someone should contact the charities aligning themselves with this company, to get their thoughts or ALERT them to this callous behavior. Let me repeat: I never requested a refund, nor do I want one. (Of course, no one from Sevenly deemed CORRESPONDING WITH ME DIRECTLY as worthwhile so here we are). The mere fact that the company provides no customer call service center speaks volumes. No, I do not consider my complaints with Sevenly "resolved."
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I DID receive the product (a shirt) but it arrived damaged. The packing label was a sticker that was stuck to the front of the shirt/the decal on the shirt.
When I tried to remove the sticker, the decal peeled off, thus the product arrived damaged. It is ridiculous, after SEVEN MONTHS, I am finally getting a response and it isn't a response that addresses the issue at all.
I want a full refund in the amount of $43.98.Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hey [redacted], We apologize a thousand times for the many, many delays that you experienced.  Although you were given a priority shipping date, our vendor was just severely backed up and thus ANOTHER delay.  Trust us, it hasn't been fun and games on our end either.  The good news is that after many months of frustration and ridiculousness, your order was finished up this week and shipped yesterday.  Here is your USPS tracking link: [redacted]Again, our most sincere apologies for the delays.  If you require additional assistance then please let us know.  We'd be happy to help.

Hi [redacted],We just wanted to follow up. It looks like your order was shipped on January 31st and delivered on February 4th by the USPS. For confirmation, here is the USPS tracking link:[redacted]To confirm, we shipped your order to the address that you submitted at the time of purchase: [redacted]Additionally, we've already issued a full refund on January 28th. As a reminder, we shipped your order entirely free (at no cost to you).  I've attached screen shots for confirmation of the refund. If you did not receive the refund then you need to reach out to your bank with any additional questions.  Thank you!