Sevenly Inc

Hello [redacted], Thanks for the email.  We take full responsibility for the issues that you've encountered and we're very sorry for the way that the problem has been handled (lack of communications, delays, etc). We always strive to provide excellent service but this time we've come up short...

and are learning from our mistakes. That is why we totally understand and respect your decision to obtain a full refund for your order. With that said, we just processed your cancelation and refund for order #[redacted] in the amount of $35.98. It will take up to 3 business days for this to be reflected on your account, depending on your bank. Feel free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shipping. We hope in the future you would still choose to partner with Sevenly to be world changers!

Hi [redacted],Thanks for the email and we apologize for the super long delays all around. We want to confirm that we just processed your 30% refund for order #[redacted]  in the amount of $29.99. It will take up to 3 business days for this to be reflected on your account, depending on your bank. Feel free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shipping. We hope in the future you would still choose to partner with Sevenly to be world changers!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that though I'm still incredibly irritated with the delay and find a 20% discount for over a 3-month delay Inadequate, more than anything, I WANT THE SHIRTS I ORDERED ON SEPTEMBER 18TH. I will continue to wait patiently (with weekly updates) until I get my shirts and, if Sevenly finally delivers on their end of this transaction, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
In my resolution, I indicated I wanted my order. I do not understand why I was not contacted by the company after attempting numerous times to speak with someone. It takes a complaint to the Revdex.com to get contact from the business, but instead of shipping my order or contacting me about fulfilling my order, I only receive an email stating the business canceled my order when first and for most, I wanted to receive my order. 
Regards,
[redacted]

Hello [redacted],We recently received your Revdex.com complaint follow up and wanted to reach out with some important information. We want to confirm that we just processed your cancelation and refund for order #[redacted]in the amount of $33.98, per your request. It will take up to 5 business days for this to be reflected on your PayPal account.And, again, we're so sorry for this whole conundrum with the shipping delay. We hope in the future you would still choose to partner with Sevenly to be world changers!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted],We recently received your complaint via the Revdex.com and wanted to follow up.  It looks like your order which was affected by the fulfillment delay has already been shipped and is in transit. Here is the USPS tracking link for...

confirmation: [redacted]?Thank you for being so patient through our difficulties.  We hope we are able to continue to gain your support as we learn, grow and strive to live by our motto that, "People Matter." Please let me know if there's anything else I can do and I hope you have a wonderful day!?

Hello [redacted], Thanks for bringing your issue to our attention.  We attempted to process your refund for order #[redacted] in the amount of $25.99 on February 13, 2016.  However, the refund failed to successfully process which could be a result of an expired or updated credit card.  To remedy the situation, Sevenly will issue a refund check in the amount of $25.99 which will be sent to the address that we have on file: [redacted]And, again, we're so sorry for this whole conundrum with shipping and for the delay. We hope in the future you would still choose to partner with Sevenly to be world changers!?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello [redacted], We recently received your [redacted] claim and wanted to follow up with some important information.  [redacted] has requested that we cancel and refund your order because you opened up a claim. Therefore, we want to confirm that we just processed your cancelation...

and refund for order #[redacted] in the amount of $60.97. It will take up to 3 business days for this to be reflected on your [redacted] account, depending on your bank.And, again, we're so sorry for this whole conundrum with the shipping delay. We hope in the future you would still choose to partner with Sevenly to be world changers!

Hi [redacted],We sincerely apologize for our lack of response; however, we are happy to share with you that your order was fulfilled last night! Please allow up to 48 hours for your tracking information to become available and begin tracking through the USPS website.  Here is your...

USPS tracking link: [redacted]Again, we cannot apologize enough for our poor customer service and lack of communication. Thank you for your patience, and we hope that you will continue with us on our journey to rebuild Sevenly and uphold our mission that “People Matter”!

4 weeks ago, customer support "specialist" [redacted] informed me that my order would ship on February 5th. Well, It is now February 28th and still no order... I have already emailed to ask about this over 10 business days ago about this and have gotten no response from your shoddy customer service team. This ordeal has been going on for over 4 months now. It should not take 4 months to produce a shirt. And should definitely not take 10 business days to respond to a customer who has been waiting for their order for 4 months. You people just have a shoddy business.I would like to know when my order will ship. I would like for you to not lie to me about when my order will ship... It's weird that I have to add this. I would like for my order to actually ship. Again, it's weird that I have to say this, but let's be honest, I've been waiting 4 months for your crappy t-shirt. I would like a gift certificate for my troubles.

I originally filed a complaint (complaint #[redacted]) with the Revdex.com about Sevenly Inc on 1/22/16 because I had not received a refund or even a response regarding my request for a refund for products I had purchased from the company's website on 12/4/15 and had been promptly charged for. To date I still have not received the products OR a refund. The company promptly responded to my initial Revdex.com complaint on 1/24/16 stating a refund had been processed and would take 3 business days to post to my account. While allowing time for it to post my previous complaint was closed by the Revdex.com. It was never resolved. I contacted the company again on 2/1/16 asking about the status of my refund. I still have not received a response from the company. I want a REFUND in full for the products ordered, and DO NOT WANT THE PRODUCTS I originally ordered.Desired Resolution: Refund

Complaint # [redacted]-----------------------------------
Hi [redacted]
 I’m so sorry that we were not able to reach you sooner! Our new team is working hard to ensure that we  are performing with excellence for our charities and customers. We are also addressing the major backlog we inherited as efficiently as possible.I have received your note from the Revdex.com. I'm sorry to hear your order took so long and that you weren't happy with the product. Unfortunately all I can do is offer you a store credit since the order was processed and delivered. Let me know if that is of interest and I'll send you the information for your store credit. Regarding the case with the Revdex.com, we consider the issue resolved at this point. Again, on behalf of our new team, I am truly sorry for the delay in our response. We are so grateful for your support in our work and mission at Sevenly. Thanks for sticking with us during our transition.  If you have any questions or concerns please feel free to contact me directly. My contact information is listed below.  All the best!  
[redacted]
Special Orders Manager  
[redacted]

I submitted a complaint against Sevenly back in December, and I think I responded that it was satisfactorily resolved after the company said the product was shipping soon. It still has not shipped. Can I reopen my same complaint, or do I need to start a new one?Best,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The business has performed this action and I will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
My complaint with the Revdex.com regarding the company, Sevenly, was closed because I had not provided a response to a message from the Revdex.com within the 7-day window. Sevenly had finally agreed to refund me my money but I was waiting to receive that refund before I responded to the Revdex.com letting them know it had been resolved. It has now been 21 days since the company contacted me via email to say I would be receiving a refund. They told me I could expect it within 7 days and it has still not arrived. I would like to reopen my complaint with the company. This issue has been ongoing since I placed the original order in November of 2015. They have only ever contacted me directly when I publicly addressed them on Twitter and after getting the Revdex.com involved. Since the complaint was closed I have emailed them twice with no response from a customer service representative. It is clear that they will not respond to me without the Revdex.com's help. Please let me know if there is any additional information you need from me. Thank you for all of your help.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this complaint  has been resolved to my satisfaction.  I consider this complaint resolved.
[redacted]

Hello [redacted],Thanks for your email and for bringing your issue to our attention. We just attempted to process your refund for order #[redacted] ? in the amount of $29.99, however, the credit card on file could not be refunded. This could be a direct result of an expired credit card or the...

transaction may be older than 60 days. Thus, the refund failed to successfully process. To remedy the situation, Sevenly will issue a refund check which will be sent to the address that we have on file: ?[redacted]United States?And, again, we're so sorry for this whole conundrum with shipping and for the delay. We hope in the future you would still choose to partner with Sevenly to be world changers!