Sevenly Inc

Hello [redacted], It looks like you've been in contact with our customer support agent named [redacted], via Facebook.  Additionally, she's already refunded the full cost of your order.  If you have any other questions or require further assistance then please let us know.   Have a...

great day!

Hey [redacted], Our sincerest apologies for letting your emails slip through here at Sevenly. We take full responsibility for the issues that you've encountered and we're very sorry for the way that the problem has been handled (lack of communications, delays, etc). We always strive to provide...

excellent service but this time we've come up short and are learning from our mistakes.Over the past month, we've experienced a fulfillment issue with one of our core partners. The issue has been resolved, however, this created a backlog of orders which ultimately created a long shipping delay and a huge backlog of customer support tickets as well - thus our long delay on replying.With that said, we want to confirm that we just processed your cancelation and refund for order #[redacted] in the amount of $42.98. It will take up to 3 business days for this to be reflected on your account, depending on your bank. Feel free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shipping. We hope in the future you would still choose to partner with Sevenly to be world changers!

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below:No refund or credit has appeared in my account as of this time. If the refund is made as promised I will evaluate the response and determine if the complaint should be closed.
Regards,
[redacted]

Hello [redacted],Thanks for your email. First and foremost, we're very sorry for the delay on your order. Over the past few months we've been experienced some fulfillment issues with a core vendor which caused a large back up. The good news is that we recently resolved the issue. Furthermore, we were...

able to place your order on a priority list which means the package will be shipped by Monday, 2/15.? We'll be sure to send you a shipping confirmation email and a tracking number once the order leaves our fulfillment center.Again, our most sincere apologies for any inconvenience we may have caused.

Hey [redacted]!We recently received your Revdex.com complaint and wanted to follow up with some important information. First and foremost, we're very sorry for the delay on your order. Over the past month we've been experienced some fulfillment issues with a core vendor which caused a large back up. The...

good news is that we recently resolved the issue. Furthermore, were were able to place your order on a priority list which means the package will be shipped by Friday, 1/15. We'll be sure to send you a shipping confirmation email and a tracking number once the order leaves our fulfillment center.As a token of our apology, we've refunded the cost of shipping because of the delay. You should be receiving a refund notification email shortly. ?We will be closing this support ticket but if you require additional assistance then just respond to open up our conversation. Again, our most sincere apologies for any inconvenience we may have caused.

Hello [redacted],Thanks for your email and for bringing your issue to our attention. We just attempted to process your refund for your orders #[redacted] and [redacted], however, the credit card on file could not be refunded. This could be a direct result of an expired credit card or the transaction may be older than 60 days. Thus, the refund failed to successfully process. To remedy the situation, Sevenly will issue two refund checks which will be sent to the address that we have on file: [redacted]Additionally, please keep in mind that we've already refunded the cost of shipping ($5.99) on each delayed order.  Therefore, we will issue refund checks for the remaining balance of each order.  Here are the totals we will refund: [redacted] in the amount of $25.99[redacted] in the amount of $65.98And, again, we're so sorry for this whole conundrum with shipping and for the delay. We hope in the future you would still choose to partner with Sevenly to be world changers!

Hello [redacted],We recently received your Revdex.com complaint and wanted to follow up with some important information. It has been requested that we cancel and refund your order because or your opened claim. Therefore, we want to confirm that we just processed your cancelation and refund...

for order #[redacted] in the amount of $50.69. It will take up to 3 business days for this to be reflected on your PayPal account, depending on your bank.And, again, we're so sorry for this whole conundrum with the shipping delay. We hope in the future you would still choose to partner with Sevenly to be world changers!

Hello [redacted] and [redacted],Thanks for your email. First and foremost, we're very sorry for the delay on your order. Over the past few months we've been experienced some fulfillment issues with a core vendor which caused a large back up. The good news is that we recently resolved the issue. Furthermore, we...

were able to place your order on a priority list which means the package will be shipped by Friday, 1/29.? We'll be sure to send you a shipping confirmation email and a tracking number once the order leaves our fulfillment center.Your order was over $75 which means there was not a shipping fee.  However, as a token of our apology for the long delay, we have refunded $5.99 which would have been the cost of shipping. You should be receiving a refund notification email shortly.?We will be closing this support ticket but if you require additional assistance then just respond to open up our conversation. Again, our most sincere apologies for any inconvenience we may have caused.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. It is true that my order was finally delivered, but I don't believe it would have happened without a "carpet bomb" strategy on my part on their social media. Furthermore, they list track of the replacement order due to one person being out of the office, and I had to contact them again to start the process. In the end, I received the item I paid for, but 6 months late and after great efforts.I consider this resolved.
Regards,
[redacted]

Hi [redacted],Thanks for the email. We want to confirm that we just processed your refund for order #[redacted] in the amount of $50.74 (the remaining balance on your order). It will take up to 3 business days for this to be reflected on your account, depending on your bank. Feel free to reach out...

with any questions!And, again, we're so sorry for this whole conundrum with shipping. We hope in the future you would still choose to partner with Sevenly to be world changers!

I submitted a previous complaint requesting a refund for an order I paid for and never received. A representative claimed on March 30, 2016 that a refund check had been issued and mailed to my address, however it has still not been received as of this date. My previous claim closed due to inactivity while I waited for my refund check to arrive, but it never did. I just want my refund.I just want my refund.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I ordered an Education is Freedom shirt and the order number is #[redacted]  I paid $30.98.  I got an e-mail that said it had been shipped but the tracking number was not legitimate.  If [redacted] and [redacted] would please rectify this, I would appreciate that.Regards,[redacted]
I ordered an Education is Freedom shirt on October 25th and still have not received it.  The order number is #Local_35457
I ordered an Education is Freedom shirt on October 25th and still have not received it.  The order number is #Local_35457
I ordered an Education is Freedom shirt on October 25th and still have not received it.  The order number is #Local_35457
I ordered an Education is Freedom shirt on October 25th and still have not received it.  The order number is #Local_35457
I ordered an Education is Freedom shirt on October 25th and still have not received it.  The order number is #Local_35457

Hello,We apologize a thousand times for the many, many delays that you experienced.  Our fulfillment vendor encountered a printing/shipping issue and  just became severely overloaded with orders, thus the super long delays.  Trust us, it hasn't been fun and games on our end either....

 The good news is that after many months of frustration and ridiculousness, your order was finished up last week and shipped on March 4th.  Here is your USPS tracking link:[redacted]Again, our most sincere apologies for the delays.  If you require additional assistance then please let us know.  We'd be happy to help.

Hi [redacted],Thanks for the email. We want to confirm that we just processed your refund for order #[redacted] in the amount of $32.98. It will take up to 3 business days for this to be reflected on your account, depending on your bank. Feel free to reach out with any questions!And, again, we're so...

sorry for this whole conundrum with shipping. We hope in the future you would still choose to partner with Sevenly to be world changers!

Hi! I’m so sorry that we were not able to reach you sooner! Our new team is working hard to ensure that we  are performing with excellence for our charities and customers. We are also addressing the major backlog we inherited as efficiently as possible. 
After...

reviewing our database, our records show that this order was delivered. In which case we consider this resolved. 
 
Again, on behalf of our new team, I am truly sorry for the delay in our response. We are so grateful for your support in our work and mission at Sevenly. Thanks for sticking with us. If you have any questions or concerns please feel free to contact me directly. My contact information is listed below.  
All the best!  
 
[redacted] Team Sevenly
Special Orders Manager 
[redacted]

Hello [redacted],Thanks for your email and for bringing your issue to our attention. We just attempted to process your refund for order #[redacted] in the amount of $64.02, however, the credit card on file could not be refunded. This could be a direct result of an expired credit card or the transaction...

may be older than 60 days. Thus, the refund failed to successfully process. To remedy the situation, Sevenly will issue a refund check which will be sent to the address that we have on file: ?[redacted] *And, again, we're so sorry for this whole conundrum with shipping and for the delay. We hope in the future you would still choose to partner with Sevenly to be world changers!

Hi [redacted],Thanks for the email. We recently received your complaint via the Revdex.com concerning your request for a refund and we just wanted to follow up. We want to confirm that we just processed your refund for the following order:#[redacted] in the amount of $79.09It will take up to...

3 business days for this to be reflected on your account, depending on your bank. We attempted to process your refund for order #[redacted]  in the amount of $53.35 on January 14, 2016.  However, the credit card that you originally used to place your order is no longer valid.  Thus the refund failed to successfully process.  To remedy the situation, Sevenly will issue a refund check in the amount of $53.35 which will be sent to the address that we have on file: ?[redacted]And, again, we're so sorry for this whole conundrum with shipping. We hope in the future you would still choose to partner with Sevenly to be world changers!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I do, however want to ensure this complaint is logged publically on the Revdex.com site.
 Regards,
[redacted]

Hi [redacted],Thanks for the email. We want to confirm that we just processed your refund for order #[redacted] in the amount of $38.23. It will take up to 3 business days for this to be reflected on your account, depending on your bank. Feel free to reach out with any questions!And, again, we're...

so sorry for this whole conundrum with shipping. We hope in the future you would still choose to partner with Sevenly to be world changers!

Hi [redacted],Thanks for the email. We want to confirm that we just processed your refund for order #[redacted] in the amount of $31.98, per your request It will take up to 3 business days for this to be reflected on your account, depending on your bank. Feel free to reach out with any...

questions!And, again, we're so sorry for this whole conundrum with shipping. We hope in the future you would still choose to partner with Sevenly to be world changers!