Sevenly Inc

Hi [redacted],Thanks for the email. We want to confirm that we just processed your cancelation and refunds for the following orders: #[redacted] in the amount of $35.98#[redacted] in the amount of $?31.98It will take up to 5 business days for this to be reflected on your...

account, depending on your bank. And, again, we're so sorry for this whole conundrum with shipping. We hope in the future you would still choose to partner with Sevenly to be world changers!

Hi [redacted],Thanks for the email. We received a Revdex.com complaint from you and we wanted to follow up.  We want to confirm that we just processed your refund for order #[redacted] in the amount of $50.98, per your request.  It will take up to 3 business days for this to be reflected on your...

PayPal account, depending on your bank. Feel free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shipping.

Hello [redacted] and [redacted],Thanks for your email. First and foremost, we're very sorry for the delay on your order. Over the past few months we've been experienced some fulfillment issues with a core vendor which caused a large back up. The good news is that we recently resolved the issue. Furthermore, we were able to place your order on a priority list which means the package will be shipped by Friday, 2/5.? We'll be sure to send you a shipping confirmation email and a tracking number once the order leaves our fulfillment center.As a token of our apology, we have refunded the cost of shipping because of the delay. You should be receiving a refund notification email shortly.?We will be closing this support ticket but if you require additional assistance then just respond to open up our conversation. Again, our most sincere apologies for any inconvenience we may have caused.

Hi [redacted], We are happy you received your orders, though the delay. We will happily mail you out a check in the total of $23.79 to your address on file within the next 7 business days. We thank you for your patience and grace.

Hey [redacted], We recently received your complaint via the Revdex.com and we just wanted to follow up with you in regards to order [redacted].  First and foremost, our sincerest apologies for letting your emails slip through here at Sevenly. We take full responsibility for the issues that...

you've encountered and we're very sorry for the way that the problem has been handled (lack of communications, delays, etc). We always strive to provide excellent service but this time we've come up short and are learning from our mistakes.Over the past month, we've experienced a fulfillment issue with one of our core partners. The issue has been resolved, however, this created a backlog of orders which ultimately created a long shipping delay and a backlog of customer support tickets as well - thus our long delay on replying.If you'd like to learn more about our shipping delay then please head over to our latest blog post on our website: http://blog.sevenly.org/update-on-sevenly-shipocalypse?At this time we cannot provide an exact shipping date but most orders are set to ship within the next 30 days.  We know it's frustrating and ridiculous.  Trust us, it has been very challenging on our end as well.  To remedy the situation, customer service can only offer you two solutions: 1. Continue to wait for the order and we'll refund 20% of the order cost.  Or 2. We can cancel the order and issue a full refund.   Please let us know how you'd like to proceed and we'd be happy to help.  Again, we sincerely apologize for the inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

This is the THIRD Revdex.com complaint I have filed with this business, and it is astounding how terrible the customer service is in this organization. After not having received merchandise from orders placed in September 2015 (now almost 9 months later), I requested a refund and was told over month ago that I would be receiving this refund. I HAVE NOT received a refund and am demanding that a refund be made. The only helpful responses I have received from this company regarding my orders has been when I make a Revdex.com complaint, so I am again making one and will not be closing this complaint until the refund has been received. Refund as promised. Will not close complaint until refund is received.

[redacted]
 We are sorry for the delay and that it has taken some time for the refund to make it to you. However, we have confirmed in our records that a refund was mailed before the holidays. We appreciate your dedication to Sevenly and our mission and sincerely hope you will stick with us in 2017! At this time, we are considering this case closed. If you need anything else you can contact us directly via email. 
 
Thank you and Happy New Year! 
 
Team Sevenly

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I've requested a refund and customer service has not answered. On the day I requested a refund, Monday, March 7th, I received a notice from the company Sevenly that the item had been sent to the USPS for shipment. However, the tracking information does not confirm if the item has been shipped.
[redacted]
Regards,
[redacted]

Hello [redacted], Thanks for following up via the Revdex.com. We take full responsibility for the issues that you've encountered and we're very sorry for the way that the problem has been handled (lack of communications, delays, etc). We always strive to provide excellent service but this time we've come up...

short and are learning from our mistakes. That is why we totally understand and respect your decision to obtain a full refund for your order. With that said, we just processed your cancelation and refund for order #[redacted] in the amount of $43.98. It will take up to 3 business days for this to be reflected on your account, depending on your bank. Feel free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shipping. We hope in the future you would still choose to partner with Sevenly to be world changers!

Hi! I’m so sorry that we were not able to reach you sooner! Our new team is working hard to ensure that we  are performing with excellence for our charities and customers. We are also addressing the major backlog we inherited as efficiently as possible. 
After...

reviewing our database, our records show that this order was delivered. In which case we consider this resolved. 
 
Again, on behalf of our new team, I am truly sorry for the delay in our response. We are so grateful for your support in our work and mission at Sevenly. Thanks for sticking with us. If you have any questions or concerns please feel free to contact me directly. My contact information is listed below. 
All the best!  
[redacted] + Team Sevenly
Special Orders Manager 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello [redacted],We are SO incredibly sorry the incredible delay. No matter the problems we may be facing here at Sevenly, a customer should never feel as neglected and unimportant as we have made you to feel. I truly hope you know it was by no intentional delay whatsoever. More importantly, we...

are sorry to see you go, but completely understand and respect your request to cancel. I just wanted to notify you that I have completed your refund! It will take up to 3 business days for this to be reflected on your account, depending on your bank. Feel free to reach out with any questions!We hope to regain your trust as a customer, and supporter in the near future. Until then, we wish you a wonderful beginning to this new year!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello [redacted], Thank you for brining your issue to our attention via the Revdex.com.  I personally checked the tracking number that was issued to you through our vendor.  Our vendor says that the order was shipped on March 5, 2016, however, the USPS has not updated any tracking information.  At this point, we'll have to consider the item lost in the mail and issue a refund for the order. However,  we just attempted to process your refund for order #[redacted] in the amount of $34.19 (the remaining balance after a previous refund).  Unfortunately, the credit card on file could not be refunded. This could be a direct result of an expired credit card or the transaction may be older than 60 days. Thus, the refund failed to successfully process. To remedy the situation, Sevenly will issue a refund check which will be sent to the address that we have on file: ?[redacted]And, again, we're so sorry for this whole conundrum with shipping and for the delay. We hope in the future you would still choose to partner with Sevenly to be world changers!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is unacceptable to my request. A refund along with the order would be the least that this organization could do. After dealing with their customer service reps, they refuse to offer anything more and I'm tired of dealing with them. I will consider this matter resolved so long as they deliver the refund as they have promised.
Regards,
[redacted]

Hi [redacted]
 
I got your note from the Revdex.com. I apologize for the delay with your order! We will double check our records.
 
I've copied our Special Orders Concierge, [redacted], on this message. [redacted] and I are working diligently to ensure all orders are processed efficiently and that Sevenly can continue to partner with people like you. I apologize for the issue with your order but thanks for sticking with us during our transition! 
 
Please feel free to contact [redacted] or I if you have any questions. We are happy to help in any way possible! 
 
All the best, 
 
[redacted]
Special Orders Manager  
e: [redacted]
c:[redacted]
w: [redacted]
Sevenly | #becausepeoplematter

I filed complaint number [redacted] on 1/19/2016 about a shirt that I ordered on 9/25/15 and still had not received. Sevenly responded that my shirt was receiving priority processing and would be shipped with a shipping notification by 1/29/16. I contacted Sevenly when I didn't received a shipping notification (I gave them a few days leeway and emailed them on 2/1/16). The company did refund my shipping fee, however, I paid $25.99 for the shirt 21 weeks ago and still not received the product. I told them in my email on 2/1/16 that I would fine a new complaint today if I didn't hear anything from them by 2/5/16.I would like my shirt sent now since it was supposed to come quite a long time ago. However, if it cannot arrive by 3/1/16, I would like a full refund for the shirt.