Sevenly Inc

Hi [redacted],Thanks for the email and for reaching out via Revdex.com.  We want to confirm that we just processed your refund for order #[redacted] in the amount of $281.90. It will take up to 3 business days for this to be reflected on your account, depending on your bank. Feel free to reach...

out with any questions!And, again, we're so sorry for this whole conundrum with shipping. We hope in the future you would still choose to partner with Sevenly to be world changers!

Hello [redacted],We recently received your Revdex.com complaint and we wanted to follow up. First and foremost, we're so sorry about this incredibly long wait. At this time we cannot provide an exact shipping date but most orders are set to ship within the next 30 days (according to our vendor/fulfillment...

center). I know this is another delay on top of the one you've already experienced but we're doing our best to get caught up on a huge backlog of orders. We know it's frustrating and ridiculous. Trust us, it has been very challenging on our end as well. To remedy the situation, customer service can only offer you two solutions:Continue to wait for the order and we'll refund for the cost of shipping. OrWe can cancel the order and issue a full refund.Please let us know how you'd like to proceed and we'd be happy to help. Again, we sincerely apologize for the inconvenience.P.S.If you'd like to learn more about our shipping delay then please head over to our blog. Or click the link below to view our latest blog post from one of our managers here at Sevenly. He wrote an excellent piece including some FAQs to Sevenly's recent shipping issues: http://blog.sevenly.org/sevenly-amaWe'll be on the look out for your response.

Hey [redacted], Thank you for reaching out.  Our records indicate that our customer support agent [redacted] has been in contact with you via email and that the two of you are currently working together to resolve the issue.  [redacted] will continue working with you until your matter is completely resolved and your second refund check is received.  It looks like she has escalated your issue within our team and your issue is close to being resolved.  If you have any additional questions or require further assistance then please reach out to her.   She'd be happy to help you.  Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
[redacted]
[redacted]

Hello, We recently received your follow up email in regards to your cancelled order.  We took the liberty of resolving your matter by cancelling and refunding your order because we are currently experiencing extra long shipping delays due to an issue we experienced a few month back with a core vendor.  The shipping delay has been resolved but we're now experiencing a hefty backlog of orders.  Therefore, at this time we were unable to give an exact shipping date or provide expedited shipping.  According to your first message you wanted to receive the order as soon as possible however, customer service is unable to speed up that process.  We felt that it was only right to issue a full refund in order to quickly resolve the matter.  Here at Sevenly HQ we don't keep inventory or pre-made items that we can simply send out.  Each shirt is made to order.  That means that when you place an order, the request is sent to a fulfillment center and then the image is printed on to the front of the shirt.  I wish it was as easy as walking up to a stack of inventory, packing up a shirt and shipping it out.  That would make everybody's life a lot easier.  Trust me, that would be super.  Again, since that's not possible, a refund and cancelation was the only alternative.  At this time we do no have a way to reinstate your order since it was already cancelled and fully refunded.   However, if you'd like to submit a new order than we'd be more more than happy to give you a discount of 20% with the following discount code: [redacted]  Keep in mind that we are still experiencing fulfillment delays.  If you'd like to learn more about our shipping delay then please head over to our blog.  Or click the link below to view our latest blog post from one of our managers here at Sevenly. He wrote an excellent piece including some FAQs to Sevenly's recent shipping issues: http://blog.sevenly.org/sevenly-ama-with-luke-laubhan?Thanks for your understanding and have a great day!

Hi [redacted],Thanks for reaching out. First and foremost, we're very sorry for the delay on your order. Over the past few months we've experienced some fulfillment issues with a core vendor which caused a large back up. The good news is that we recently resolved the issue and we're back in...

production.Furthermore, we are able to place your order on a priority list which means the package will be shipped by Friday, 3/4/16.? ? Would you like to keep this order and have it shipped by 3/4/16? If so, we'll refund your shipping cost as part of our apology for the delay. Alternatively, if you no longer wish to wait then we can cancel the order and issue a full refund. ?Please respond and let me know what you'd like to do by Wednesday, 2/24/16 (to ensure your order will be placed on the most recent priority list). Again, our sincerest apologies for the delay. We certainly appreciate your patience!

Hello [redacted], We apologize a thousand times for the many, many delays that you experienced.  Although you were given a priority shipping date, our vendor was just severely backed up and thus ANOTHER delay.  Trust us, it hasn't been fun and games on our end either.  The good news...

is that after many months of frustration and ridiculousness, your order was finished up this week and shipped on March 7.  Here is your USPS tracking link:[redacted]Again, our most sincere apologies for the delays.  If you require additional assistance then please let us know.  We'd be happy to help.

Hi [redacted]!First and foremost, we can't thank you enough for sticking by our side through this whole fiasco.At this point, we know we've let you down. We can only face the repercussions head on, and learn from this experience as a team.Everything aside, I would love to help turn this around. If you...

are unable to continue waiting and would instead prefer to be refunded, we completely respect and honor that.We've made plenty enough promises. Although all orders are in production, (yet shipping at a slower rate that we anticipated) I unfortunately don't know an exact time frame for you. Again, we understand this is unacceptable, but at this very moment our hands are tied. We wish we had more answers for you. The moment we are given an update, all orders will be updated with their appropriate tracking information.Our team is SO excited to finally be past this, and get back to a less overloaded work load so that we may give you the ultimate customer experience you deserve.We certainly appreciate your patience.

[redacted] 
 
I have copied [redacted], our Special Orders Concierge, on this message. [redacted] and I are working diligently to ensure all orders are fulfilled and processed efficiently and that Sevenly can continue to partner with people like you. I'm very sorry for the delay and I hope you will stick with us in our transition. 
 
Please feel free to reach out to [redacted] or I if you have any questions. We are happy to help in any way possible! 
 
All the best, 
 
[redacted]
Special Orders Manager  
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
What I can do is open a new complaint based off the fact that no one from this company replies to any form of contact you try to have with them.  Secondly,  if you do finally receive what you order, but you need to return the item, there is no information provided anywhere in the packaging or on the website.  As you can tell, I am more than frustrated and I feel very much taken advantage of.  Also feel that the order fulfillment of the wrong size was on purpose.  
Regards,
[redacted]

Hi! I’m so sorry that we were not able to reach you sooner! Our new team is working hard to ensure that we  are performing with excellence for our charities and customers. We are also addressing the major backlog we inherited as efficiently as possible. 
After...

reviewing our database, our records show that this order was delivered. In which case we consider this resolved. 
Again, on behalf of our new team, I am truly sorry for the delay in our response. We are so grateful for your support in our work and mission at Sevenly. Thanks for sticking with us. If you have any questions or concerns please feel free to contact me directly. My contact information is listed below. 
All the best!  
[redacted] + Team Sevenly
Special Orders Manager

This matter was resolved. Sevenly had credited me my charge back.

Hello [redacted], It looks like you've been in contact with our customer support agent [redacted].  Our records indicate that your order was cancelled and refunded per your request on January 15, 2016.  If you require additional help the please let us know.  We're always happy to help!...

 Thank you!!

This is in regards to complaint #[redacted] still not being resolved. The reason I hadn't responded with a "yes I'm satisfied" or "no I'm not" is that the contact I got from Sevenly said my item had be put on priority (after 4 months - now it's been almost 5) and would be shipped by Feb 15. I replied that I would give feedback if/when that happened. Well, it's now Feb 17 and I have still received no shipment confirmation or response from Sevenly about why my order has still not shipped after 5 months.After 5 months and multiple failed promises that I would receive the order, I believe I should get the shirt and a discount/refund. They did refund my $4.99 shipping fee, but it hasn't even shipped yet! This is Revdex.com complaint #[redacted].

Hi [redacted],We recently received your filled complaint via the Revdex.com and we just wanted to follow up. We want to confirm that we just processed your refund for order #[redacted] in the amount of $42.98. It will take up to 3 business days for this to be reflected on your account, depending on...

your bank. Feel free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shipping. We hope in the future you would still choose to partner with Sevenly to be world changers!

No, I want a refund because they did not send my order out on the date that they said they would & they still have not! I do not want to do any further business with this company because they do not keep their word and they do not value their customers as they say they do.[redacted]

Hello [redacted],Thanks for your email. First and foremost, we're very sorry for the delay on your order. Over the past few months we've experienced some fulfillment issues with a core vendor which caused a large back up. The good news is that we recently resolved the issue. Furthermore, we were able to...

place your orders on a priority list which means the packages will be shipped by Friday, 2/26.? We'll be sure to send you a shipping confirmation email and a tracking number once the orders leave our fulfillment center.As a token of our apology, we have refunded the cost of shipping on both orders because of the delay ($11.98). You should be receiving a refund notification email shortly.?We will be closing this support ticket but if you require additional assistance then just respond to open up our conversation. Again, our most sincere apologies for any inconvenience we may have caused.

I placed an order on November 23. I didn't hear back from the company for several months about this order even after I emailed them regarding the order. I finally got a response saying they could not let me know when the order would be shipped out (this was just in late March, early April by the way). They said I could either wait an undetermined amount of time for the order and receive a 30% refund or I could cancel my order. I responsed saying I would like to wait seeing as I already had for 3 months as long as I did get that 30% refund. I emailed the people almost everyday after I initially said I would wait and take the refund, but no one ever responsed. I have finally received my order now but I would still appreciate the customer service rep sticking to her word and giving me the partial refund. .Desired Outcome: I would like to get a 30% refund for this order just like the customer service person originally offered before they decided to ignore each email I sent them in response.

Hi [redacted],Thanks for the email. We want to confirm that we just processed your refund for order #[redacted] in the amount of $105.97. It will take up to 3 business days for this to be reflected on your account, depending on your bank. Feel free to reach out with any questions!And, again, we're so...

sorry for this whole conundrum with shipping. We hope in the future you would still choose to partner with Sevenly to be world changers!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]