Sevenly Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  The business did reach out and did indeed fill the order (and I have received my item).  I want to thank you in help in getting this compliant resolved.  
Regards,
[redacted]

Hey [redacted], Thanks for bringing your issue to our attention via the Revdex.com.  We attempted to process your refund for order #[redacted]  in the amount of $23.39 on February 16, 2016.  However, the credit card on file could not be refunded.  This could be...

a direct result of an expired credit card or the transaction may be older than 60 days.  Thus the refund failed to successfully process.  To remedy the situation, Sevenly will issue a refund check in the amount of $23.39 which will be sent to the address that we have on file: [redacted] *And, again, we're so sorry for this whole conundrum with shipping and for the delay. We hope in the future you would still choose to partner with Sevenly to be world changers!?

I placed an order with Sevenly on October 5, 2015 and have yet to receive my product. The company has made numerous delivery promises and has failed to meet any of these promises on every occasion. I filed a complaint with Revdex.com in December because I was receiving absolutely no customer service. I am filing once again because it has been over 5 months since I've placed my order and I am still receiving no customer service. I have lost all faith in ever receiving my order and am disgusted by the fact that Sevenly is still taking new orders without being transparent about the fact that they are backlogged by at least 5 months. The only thing Sevenly is doing successfully right now is ruining their good will with new and returning customers.Ultimately, I still wish they would send my order. I have given them a March 11, 2015 deadline to send me a shipping confirmation. If I do not receive it by then I would like a refund. I am out of patience and hope.

Hi [redacted],Thanks for the email. We want to confirm that we just processed your refund for order #[redacted] in the amount of $35.49. It will take up to 3 business days for this to be reflected on your account, depending on your bank. Feel free to reach out with any questions!And, again, we're so...

sorry for this whole conundrum with shipping. We hope in the future you would still choose to partner with Sevenly to be world changers!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The business claims the order was delivered; however, I never received the order.Regards,[redacted]

I already filed one complaint with the Revdex.com regarding this company and my order placed in October of 2015. That complaint # is [redacted]. After trying multiple times to get in touch with Sevenly regarding my order they finally responded after filing the Revdex.com complaint. However they made further false promises, went to the extent of refunding me shipping, which HAS YET to even ship - a whopping $5.95. AND now have proceeded to tell me that my order FROM OCTOBER is in production and will be shipped within 15 business days. This after I responded requesting a FULL REFUND. I am not waiting any longer. This order is now 5 MONTH late. Horrible service even when it's for a "good cause" is still horrible service, and perhaps made worse. I would like a FULL REFUND, NOW.Full Refund

Hello [redacted],Thanks for your email and for bringing your issue to our attention. We just attempted to process your refund for order #[redacted] in the amount of $30.98, however, the credit card on file could not be refunded. This could be a direct result of an expired credit card or the...

transaction may be older than 60 days. Thus, the refund failed to successfully process. To remedy the situation, Sevenly will issue a refund check which will be sent to the address that we have on file: ?And, again, we're so sorry for this whole conundrum with shipping and for the delay. We hope in the future you would still choose to partner with Sevenly to be world changers!

Hi [redacted]!I am so sorry about this long wait. It's been unprofessional. It's been unfair. It's been not cool on our part.We've made a mistake; we are owning up to it; and we are just so very sorry about it all.We want to confirm that we just processed your refund for order #[redacted] in the...

amount of $63.97. It will take up to 3 business days for this to be reflected on your account, depending on your bank. Feel free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shipping.

Hey [redacted], Your Revdex.com complaint requested a FULL REFUND multiple times and never mentioned that you wanted to keep the gift card.  Unfortunately, this order has already been completely cancelled and a full refund is in process via your request.  The cancelation and refund is immediate and irreversible.  We apologize for the inconvenience.

Hey [redacted],Thanks for the email and for following up.  I checked your order to find out why it wasn't shipped with the Feb. 5th priority orders.  It looks like the item was out of stock and had to be reordered.  Our updates indicate that this particular order will ship on or...

before Feb 29. However, seeing as the order did not ship on the promised date and considering you've already been waiting for several months, we have gone ahead and issued a full refund for the inconvenience.  We'll just send the order at no cost to you due to all of the inconvenience.  You should receive an email shortly describing your refund. It will take up to 3 business days for this to be reflected on your account, depending on your bank. Feel free to reach out with any questions!

Hey [redacted], We recently received your Revdex.com complaint and wanted to follow up.  We're so sorry about this incredibly long wait for your order #Local_36768. At this time we cannot provide an exact shipping date but most orders are set to ship within the next 30 days.  We know it's...

frustrating and ridiculous.  Trust us, it has been very challenging on our end as well.  To remedy the situation, customer service can only offer you two solutions: 1. Continue to wait for the order and we'll refund 20% of the order cost.  Or 2. We can cancel the order and issue a full refund.   Please let us know how you'd like to proceed and we'd be happy to help.  Again, we sincerely apologize for the inconvenience.

Hello [redacted], Thanks for following up. We take full responsibility for the issues that you've encountered and we're very sorry for the way that the problem has been handled (lack of communications, delays, etc). We always strive to provide excellent service but this time we've come up short...

and are learning from our mistakes. That is why we totally understand and respect your decision to obtain a full refund for your order. With that said, we just processed your cancelation and refund for order #[redacted] in the amount of $33.08?. It will take up to 3 business days for this to be reflected on your account, depending on your bank. Feel free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shipping. We hope in the future you would still choose to partner with Sevenly to be world changers!

Hello [redacted], Thanks for bringing your issue to our attention.  We attempted to process your refund for order #[redacted]  in the amount of $28.38 on January 29, 2016.  However, the credit card that you originally used to place your order is no longer...

valid.  Thus the refund failed to successfully process.  To remedy the situation, Sevenly will issue a refund check in the amount of $28.38 which will be sent to the address that we have on file: [redacted]And, again, we're so sorry for this whole conundrum with shipping and for the delay. We hope in the future you would still choose to partner with Sevenly to be world changers!?

Hello [redacted], Thanks for the email.  Our sincerest apologies for letting your emails slip through here at Sevenly. We take full responsibility for the issues that you've encountered and we're very sorry for the way that the problem has been handled (lack of communications, delays, etc)....

We always strive to provide excellent service but this time we've come up short and are learning from our mistakes.Over the past month, we've experienced a fulfillment issue with one of our core partners. The issue has been resolved, however, this created a backlog of orders which ultimately created a long shipping delay and a backlog of customer support tickets as well - thus our long delay on replying.We have cancelled and refunded your order #[redacted] in the amount of $34.98. It will take up to 3 business days for this to be reflected on your account, depending on your bank. Feel free to reach out with any questions!

Hi [redacted],Thanks for the email. We want to confirm that we just processed your refund for order #[redacted] in the amount of $31.98, per your request. It will take up to 3 business days for this to be reflected on your account, depending on your bank. Feel free to reach out with any...

questions!And, again, we're so sorry for this whole conundrum with shipping. We hope in the future you would still choose to partner with Sevenly to be world changers!

Hi [redacted],Thanks for the email. We want to confirm that we just processed your refund for order #[redacted] in the amount of $31.18. It will take up to 3 business days for this to be reflected on your account, depending on your bank. Feel free to reach out with any questions!And, again, we're so...

sorry for this whole conundrum with shipping. We hope in the future you would still choose to partner with Sevenly to be world changers!

Hey [redacted], Thanks for the email.  We apologize for sending your order to the original address that you submitted to us back in September. However, if you look at the tracking information, the USPS says that the order was in fact delivered on February 6.  Here is the tracking...

link for confirmation: [redacted]Since you are confident that the order was not delivered to you via new or old address then we are more than happy to issue a full refund of $33.93.  Unfortunately, since the order is older than 60 days we cannot process and electronic refund back to your credit card.  To remedy the situation, Sevenly will issue a refund check which will be sent to the address that we have on file: ?[redacted] *And, again, we're so sorry for this whole conundrum with shipping and for the delay. We hope in the future you would still choose to partner with Sevenly to be world changers!

Hello [redacted], First and foremost, we're very sorry for the delay on your order. Over the past couple months we've been experienced some fulfillment issues with a core vendor which caused a large back up. The good news is that we recently resolved the issue. Furthermore, were were able to place...

your order on a priority list which means the package will be shipped by Friday, 1/15/16.? ? Would you like to keep this order and have it shipped by 1/15/16? If so, I'll refund your shipping cost as part of our apology for the delay.  Alternatively, we're more than happy to cancel the order and issue a refund, per your request. Please respond and let me know what you'd like to do by 1/6/16 to ensure your order will be placed on the priority list (should you decide to keep the order open). Again, our sincerest apologies for the delay. We certainly appreciate your patience!

Hello [redacted],Thanks for your email and for bringing your issue to our attention via Revdex.com.  We just attempted to process your refund for order #[redacted] ? in the amount of $78.38, however, the credit card on file could not be refunded. This could be a direct result of an expired credit card or the transaction may be older than 60 days. Thus, the refund failed to successfully process. To remedy the situation, Sevenly will issue a refund check which will be sent to the address that we have on file: ?[redacted]And, again, we're so sorry for this whole conundrum with shipping and for the delay. We hope in the future you would still choose to partner with Sevenly to be world changers!

From: [redacted] <[redacted]>
Date: Wed, Oct 15, 2014 at 5:34 AM
Subject: Re: You have a new message from the Revdex.com
To: [email protected]
The issue has been resolved