Sevenly Inc

Hi! I’m so sorry that we were not able to reach you sooner! Our new team is working hard to ensure that we  are performing with excellence for our charities and customers. We are also addressing the major backlog we inherited as efficiently as possible. 
After...

reviewing our database, our records show that this order was delivered. In which case we consider this resolved. 
 
Again, on behalf of our new team, I am truly sorry for the delay in our response. We are so grateful for your support in our work and mission at Sevenly. Thanks for sticking with us. If you have any questions or concerns please feel free to contact me directly. My contact information is listed below. 
All the best!  
 
[redacted] + Team Sevenly
Special Orders Manager 
[redacted]

Hello [redacted], Thanks for following up. We take full responsibility for the issues that you've encountered and we're very sorry for the way that the problem has been handled (lack of communications, delays, etc). We always strive to provide excellent service but this time we've come up short...

and are learning from our mistakes. That is why we totally understand and respect your decision to obtain a full refund for your order. With that said, we just processed your cancelation and refund for order #[redacted] in the amount of $29.79. It will take up to 3 business days for this to be reflected on your account, depending on your bank. Feel free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shipping. We hope in the future you would still choose to partner with Sevenly to be world changers!

Hi! I’m so sorry that we were not able to reach you sooner! Our new team is working hard to ensure that we  are performing with excellence for our charities and customers. We are also addressing the major backlog we inherited as efficiently as possible. 
After...

reviewing our database, our records show that this order was delivered. In which case we consider this resolved. 
 
Again, on behalf of our new team, I am truly sorry for the delay in our response. We are so grateful for your support in our work and mission at Sevenly. Thanks for sticking with us. If you have any questions or concerns please feel free to contact me directly. My contact information is listed below. 
All the best!  
[redacted] Team Sevenly
Special Orders Manager 
[redacted]

Hi! I’m so sorry that we were not able to reach you sooner! Our new team is working hard to ensure that we  are performing with excellence for our charities and customers. We are also addressing the major backlog we inherited as efficiently as possible. 
After...

reviewing our database, our records show that this order was delivered. In which case we consider this resolved. 
Again, on behalf of our new team, I am truly sorry for the delay in our response. We are so grateful for your support in our work and mission at Sevenly. Thanks for sticking with us. If you have any questions or concerns please feel free to contact me directly. My contact information is listed below. 
All the best!  
[redacted] + Team Sevenly
Special Orders Manager 
e: [redacted]@sevenly.org
p: (949) 482-3320
w: www.sevenly.org

Hey [redacted], Thanks for the email.  I checked the third order [redacted] and it looks like we shipped it on December 15th but it was returned to Sevenly HQ.  Here is the tracking link for confirmation: [redacted]Since the order was returned to Sevenly, we've issued a refund in the amount of $42.54.  This refund was successfully processed and will be returned to your account within 3 business days.  I updated your shipping address so your refund check for order [redacted]  in the amount of $53.35 will be sent to your new address: [redacted]If you have any other questions then just respond to this message and I'd be happy to help!  :)

Hi [redacted],Thanks for the email and for reaching out via Revdex.com. We want to confirm that we just processed your full refund for order #[redacted]  in the amount of $95.97. It will take up to 3 business days for this to be reflected on your account, depending on your bank.Please note that your refund...

is for the amount that you originally paid and we're happy to issue a full refund which is entitled to you.  However, we will not grant nor are we obligated to pay an additional amount to you as part of your refund (beyond the original payment) as you've requested.  And, again, we're so sorry for this whole conundrum with shipping.

Hello [redacted], Thanks for reaching out again.  We just want to confirm that we refunded your order #[redacted] in the amount of $30.13, on October 23, 2015.   Refunds generally take up to 3 business days to be reflected on your account, depending on your bank.   The date of your rejection letter, October 26, 2015, indicates that only one business day had passed which is why you had yet to obtain the refund.  Today, October 29,2015,  is the fourth business day which means your bank should have processed the refund at this point.  Please let us know if you haven't seen the return and we'd be glad to investigate further.  Once your refund has been processed then we'd appreciate the complaint being closed.   Thank you for your patience and understanding.

Hi [redacted],Thanks for the email. We want to confirm that we just processed your refunds for the following orders: #[redacted] in the amount of $73.97#[redacted] in the amount of $80.97It will take up to 3 business days for this to be reflected on your account, depending on your...

bank. Feel free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shipping. We hope in the future you would still choose to partner with Sevenly to be world changers!

Hi [redacted], There are no words to express how truly sorry we are for the lapse in responding to your messages! There is no reason a customer should ever have to reach out, let alone three times and I completely understand your frustration. As of right now, it is only myself, and one other gal...

running the entire operations of customer care. Not ideal, but we are doing our very best because we believe in the greater picture at work here. Here's what I can do for you at this very moment; although we do not have the flowy long sleeve in stock, we just got a shipment of Autism Speaks campaign shirts. I have sent you a Give Bag of three Autism shirts, in size small, on us. If you receive the shirts, and are unhappy with the 3 that I picked out for you, please respond to this message and I would be more than happy to complete a full refund for you! Again, I am so sorry for the headache this entire experience has caused you. Although we have experienced the fulfillment requests and I'm sure you've heard about, our staff has banned together to begin processing as many In House Fulfillment orders as we can. (Our HQ has quite literally turned into a makeshift shipping center!) Below is your USPS shipping information for the 3 shirts I have sent you! [redacted]Best,[redacted]

Hi [redacted],Thanks for the email. We want to confirm that we just processed your refund for order #[redacted]  in the amount of $31.98. It will take up to 3 business days for this to be reflected on your account, depending on your bank. Feel free to reach out with any questions!And, again, we're...

so sorry for this whole conundrum with shipping. We hope in the future you would still choose to partner with Sevenly to be world changers!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I've received the refund today. I consider this complaint resolved. Thank you.
Regards,
[redacted]

Hello [redacted], Thanks for reaching out via email and through the Revdex.com. We just wanted to follow up on your order [redacted]. As it turns out, over the past month we've experienced a fulfillment issue which resulted in the halt of our production.  The problem caused all Sevenly...

orders to be placed on hold.  The vendor issue has been resolved and printing has gone back into production (we make each shirt to order).? With that said,? we respect your decision to cancel and obtain a refund.  The refund of $39.99 will be sent to your home address in the form of a check.  Unfortunately, we were unable to electronically process a refund because the credit card that we had on file was expired.  Feel free to reach out with any questions!Thank you for supporting Sevenly and for helping us raise funding and awareness for the world’s greatest causes.

[redacted]
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Hi [redacted]
I’m so sorry that we were not able to reach you sooner! Our new team is working hard to ensure that we  are performing...

with excellence for our charities and customers. We are also addressing the major backlog we inherited as efficiently as possible. I have received your note from the Revdex.com. I'm sorry to hear your order hasn't been fulfilled. I understand that you'd like to refund so I've copied [redacted] on this message to ensure your refund is processed this asap! Again, on behalf of our new team, I am truly sorry for the delay in our response. We are so grateful for your support in our work and mission at Sevenly. Thanks for sticking with us during our transition.  If you have any questions or concerns please feel free to contact me directly. My contact information is listed below.  
All the best,
[redacted]
Special Orders Manager  
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  However, I do not have a PayPal account as they referenced in their email. Please confirm that they will refund my credit card which I used to process the order. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Thank you.Best,[redacted]

Hi [redacted],Thanks for the email and for reaching out via Revdex.com.  We want to confirm that we just processed your cancelation and refund for order #[redacted] in the amount of $43.98. It will take up to 3 business days for this to be reflected on your account, depending on your bank. Feel...

free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shipping. We hope in the future you would still choose to partner with Sevenly to be world changers!

Hello [redacted],Thanks for your email. First and foremost, we're very sorry for the delay on your order. Over the past few months we've experienced some fulfillment issues with a core vendor which caused a large back up. The good news is that we recently resolved the issue. Furthermore, we were...

able to place your order on a priority list which means the package will be shipped by Monday, 2/15.? We'll be sure to send you a shipping confirmation email and a tracking number once the order leaves our fulfillment center.As a token of our apology, we have refunded the cost of shipping because of the delay. You should be receiving a refund notification email shortly.?We will be closing this support ticket but if you require additional assistance then just respond to open up our conversation. Again, our most sincere apologies for any inconvenience we may have caused.

Hi [redacted]!We're glad to help you make an exchange. Please complete the following steps to receive a refund and new product:1) Return the original product to us at the address below. Please use whatever shipping method is most convenient, and include the original order # in the package (you can just...

write it on a sheet of paper).Sevenly Exchanges110 E. Wilshire AvenueSuite 101Fullerton, CA 928322) Go to the website and place your replacement order.As soon as we receive the item to be exchanged in the mail, we'll refund the amount of your original order. The refund should appear in your account within three business days, depending on your bank.That's about it! Please let us know if there's any other way we can help. Thanks again for being a Sevenly world changer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that Sevenly plans to refund me, which is a satisfactory action in regards to this complaint.  I also wanted to include a copy of the response I sent back to Sevenly for your reference, as while my individual complaint is resolved by the refund, their response fails to address the root cause of my grievance. "Thank you for my refund although I wish I didn't have to resort to filing a dispute with my credit card company in order to get it. You have a lot of people on Facebook who are frustrated and angry about the shipping "conundrum" and the lack of response from Sevenly. I'm not really sure what all you are doing to address this but it might be better for you if you suspend your new email campaigns until you ship all the delayed orders. Seeing two emails a day promoting new products feels like a slap in the face and a scam when waiting for an order since November. I'm very sorry about this whole thing. I've supported Sevenly in the past and promoted the company to my friends. However, this recent experience and Sevenly's utter lack of customer service will prevent me from supporting you all in the future. I wish you the best in fixing what clearly seems to be failing in your business model. Next time you should invest in your customers." Thank you for your help in resolving my complaint and for helping me to get in contact with Sevenly.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is the same resolution they offered on my original complaint and they still have not refunded my money. They are using canned responses but not following through with their offer. I'm now at 6 months, they have my money and I have not received my order. 
Regards,
[redacted]

Hello [redacted],Thanks for your email. First and foremost, we're very sorry for the delay on your order. Over the past few months we've been experienced some fulfillment issues with a core vendor which caused a large back up. The good news is that we recently resolved the issue. Furthermore, we were...

able to place your order on a priority list which means the package will be shipped by Friday, 2/5.? We'll be sure to send you a shipping confirmation email and a tracking number once the order leaves our fulfillment center.As a token of our apology, we have refunded the cost of shipping because of the delay. You should be receiving a refund notification email shortly.?We will be closing this support ticket but if you require additional assistance then just respond to open up our conversation. Again, our most sincere apologies for any inconvenience we may have caused.