Sevenly Inc

Hi [redacted],Thanks for the email. We want to confirm that we just processed your refund for order #[redacted]  in the amount of $25.99, per your request. It will take up to 3 business days for this to be reflected on your account, depending on your bank. Feel free to reach out with any...

questions!And, again, we're so sorry for this whole conundrum with shipping. We hope in the future you would still choose to partner with Sevenly to be world changers!

Hello [redacted],We recently received your Revdex.com claim and wanted to follow up with some important information.  At this time we cannot provide a shipping date or tracking number.  Therefore, to remedy the situation, we have cancelled and refunded your order.  With that said, we want to confirm that we just processed your cancelation and refund for order #[redacted] in the amount of $29.99 (the remaining balance of your order after a previous refund). It will take up to 3 business days for this to be reflected on your [redacted] account, depending on your bank.And, again, we're so sorry for this whole conundrum with the shipping delay. We hope in the future you would still choose to partner with Sevenly to be world changers!

I did receive my refund. Thank you. I am not sure if this related or not but I also had my credit card hacked just now. I am not sure if you have any power in this but I feel that Sevenly should not be able to continue to operate as they currently are. There have not been any satisfied customers on their [redacted] page in months.

[redacted]#Local_[redacted]
Refund Requested: $43.98--------------------------------------
Hi [redacted]
I’m so sorry that we were not able to reach you sooner! Our new team is working hard to ensure that we  are performing with excellence for our...

charities and customers. We are also addressing the major backlog we inherited as efficiently as possible. I have received your note from the Revdex.com. I'm sorry to hear your order hasn't been fulfilled. I understand that you'd like to receive a refund. I've copied [redacted] on this message to ensure your order is processed this week!Again, on behalf of our new team, I am truly sorry for the delay in our response. We are so grateful for your support in our work and mission at Sevenly. Thanks for sticking with us during our transition.  If you have any questions or concerns please feel free to contact me directly. My contact information is listed below.  All the best,
[redacted]

Hi [redacted],Thanks for the email.  Our sincerest apologies for letting your emails slip through here at Sevenly. We take full responsibility for the issues that you've encountered and we're very sorry for the way that the problem has been handled (lack of communications, delays, etc). We always...

strive to provide excellent service but this time we've come up short and are learning from our mistakes.Over the past few months, we've experienced a fulfillment issue with one of our core partners. The issue has been resolved, however, this created a backlog of orders which ultimately created a long shipping delay and a backlog of customer support tickets as well - thus our long delay on replying.We totally understand and respect your decision to obtain a refund.  With that said, we want to confirm that we just processed your refund for order #[redacted] in the amount of $34.98. It will take up to 3 business days for this to be reflected on your account, depending on your bank. Feel free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shipping. We hope in the future you would still choose to partner with Sevenly to be world changers!

Hey [redacted], Thanks for bringing your issue to our attention.  We attempted to process your refund for order #[redacted] in the amount of $30.98 on February 13, 2016.  However, the credit card that you originally used to place your order is no longer...

valid.  Thus the refund failed to successfully process.  To remedy the situation, Sevenly will issue a refund check in the amount of $30.98 which will be sent to the address that we have on file: ?And, again, we're so sorry for this whole conundrum with shipping and for the delay. We hope in the future you would still choose to partner with Sevenly to be world changers!

Hi! I’m so sorry that we were not able to reach you sooner! Our new team is working hard to ensure that we  are performing with excellence for our charities and customers.
We are also addressing the major backlog we inherited as efficiently as possible. 
After...

reviewing our database, our records show that this order was delivered. In which case we consider this resolved. 
 
Again, on behalf of our new team, I am truly sorry for the delay in our response. We are so grateful for your support in our work and mission at Sevenly.
Thanks for sticking with us. If you have any questions or concerns please feel free to contact me directly. My contact information is listed below. 
 
All the best!  
 
[redacted] Team Sevenly
Special Orders Manager 
[redacted]

Thanks for the email. We want to confirm that we just processed your refund/cancelation for order #[redacted] in the amount of $29.99, per your request.  It will take up to 3 business days for this to be reflected on your account, depending on your bank.And, again, we're so sorry for this whole conundrum with shipping. We hope in the future you would still choose to partner with Sevenly to be world changers!

Hello [redacted], Thanks for the email.  We understand that you don't want to close this claim until your money has been refunded.  Please note that we have cancelled and refunded your order but it may take up to 3 business days for the refund to be reflected on your account, depending on your bank.  We've attached a screen shot of the processed cancelation for confirmation. Once the refund has been processed by your bank then we'd appreciate it if you followed up by closing this dispute.  Please reach out to us if you have any questions or need further assistance.  We'd be happy to help you. Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This terrible company took this long to respond and is lying.  I received part of the order but one shirt was never shipped or received. I've probably tried to contact them10  times to which I've been told a supervisor would contact me. I've never gotten one phone call or email. Not only am I out the money for the shirt but I also paid 9.99 for expedited shipping but it took over a month to get the part of the order that I did receive. I was told there was a problem with the ordering system and they would contact me about refunding shipping. Again not one attempt to contact me.Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Please advise the company that I will not be doing business with them again. 
Regards,
[redacted]

Hello [redacted],We recently received your Revdex.com complaint and we wanted to follow up. First and foremost, we're so sorry about this incredibly long wait. At this time we cannot provide an exact shipping date but most orders are set to ship within the next 15-30 days (according to our vendor/fulfillment...

center). I know this is another delay on top of the one you've already experienced but we're doing our best to get caught up on a huge backlog of orders. We know it's frustrating and ridiculous. Trust us, it has been very challenging on our end as well. To remedy the situation, customer service can only offer you two solutions:Continue to wait for the order and we'll refund for the cost of shipping. OrWe can cancel the order and issue a full refund.Please let us know how you'd like to proceed and we'd be happy to help. Again, we sincerely apologize for the inconvenience.P.S.If you'd like to learn more about our shipping delay then please head over to our blog. Or click the link below to view our latest blog post from one of our managers here at Sevenly. He wrote an excellent piece including some FAQs to Sevenly's recent shipping issues: http://blog.sevenly.org/sevenly-amaWe'll be on the look out for your response.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I received my items and am happy. Thank you for your help.
Regards,
[redacted]

Complaint # [redacted]----------------------------------------
Hi [redacted]
I’m so sorry that we were not able to reach you sooner! Our new team is working hard to ensure that we  are performing with excellence for our charities and customers. We are also addressing the major backlog we inherited as efficiently as possible. I have received your note from the Revdex.com. I'm sorry to hear your order hasn't been fulfilled. I've copied [redacted] on this email to ensure your order is processed this week!Again, on behalf of our new team, I am truly sorry for the delay in our response. We are so grateful for your support in our work and mission at Sevenly. Thanks for sticking with us during our transition.  If you have any questions or concerns please feel free to contact me directly. My contact information is listed below.  All the best!  
[redacted]
Special Orders Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  I would like to receive a full refund.   I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action (by sending me a tracking number, refunding my shipping cost, and my order being delivered to me), if it does, will consider this complaint resolved.
Regards,
[redacted]

Hi [redacted],We recently received your Revdex.com complaint which included your request for a refund.  Please note that we processed your refund and cancelation for order #[redacted] in the amount of $65.97 on January 29th.  It will take up to 3 business...

days (from January 29th) for this to be reflected on your account, depending on your bank. Keep in mind that we processed this cancelation and refund because you requested it in your Revdex.com complaint stating, "I would like to have my merchandise or a refund.?"  Please see the attached screen shot for confirmation where you requested such a refund for order [redacted]. This email does not concern your order [redacted] which will be shipped on January 12th.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Here is what I sent in reply....I am not satisfied with the response. 
Sevenly,I would like to wait for my items to be shipped. I specified this in my complaint. I also had another issue with one of the items that already shipped......it was not like it was pictured on the site when I purchased it. I have since seen pictures of the same shirt advertised and they too are the same one I purchased from the picture on your site, but the one I received is different (my Revdex.com complaint specifies the difference). This brings up another problem I had...no one really addressed my order specifically, or so it seemed. It was always a blanket statement that covered many orders. We are now over 7 months out from my order date, and while I was ok with the wait, I was not ok with someone not handling MY order directly. I am not asking to be put in front of anyone else, but it is hard to believe that in 7 months no one could take a few minutes to address my order specifically. I also asked (in the complaint) that someone called me, yet here I am typing another response by email. An email that doesn't address all the issues and that doesn't make me confident that you really looked into it (based on your response not covering all the details in my complaint).  I'm sorry that your company is experiencing such hardship, but as a consumer I believe I have been more than patient. [redacted] Order #[redacted]720-641-8975

Hey [redacted], We recently received your complaint via the Revdex.com and we just wanted to follow up in regards to your order [redacted].  Our sincerest apologies for letting your emails slip through here at Sevenly. We take full responsibility for the issues that you've encountered and we're very...

sorry for the way that the problem has been handled (lack of communications, delays, etc). We always strive to provide excellent service but this time we've come up short and are learning from our mistakes.Over the past month, we've experienced a fulfillment issue with one of our core partners. The issue has been resolved, however, this created a backlog of orders which ultimately created a long shipping delay and a backlog of customer support tickets as well - thus our long delay on replying.Again, we're so sorry about this incredibly long wait. At this time we cannot provide an exact shipping date but most orders are set to ship within the next 30 days.  We know it's frustrating and ridiculous.  Trust us, it has been very challenging on our end as well.  To remedy the situation, customer service can only offer you two solutions: 1. Continue to wait for the order and we'll refund 20% of the order cost.  Or 2. We can cancel the order and issue a full refund.   Please let us know how you'd like to proceed and we'd be happy to help.  We sincerely apologize for the inconvenience that we've caused.  ?