Sevenly Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Per Sevenly's request, attached is a copy of the shipping confirmation with the Order # - Order #[redacted]
Regards,
[redacted]

Hello [redacted],Thanks for your email. First and foremost, we're very sorry for the delay on your order. Over the past few months we've experienced some fulfillment issues with a core vendor which caused a large back up. The good news is that we recently resolved the issue. Furthermore, we were able to...

place your order on a priority list which means the package will be shipped by Friday, 2/26.? We'll be sure to send you a shipping confirmation email and a tracking number once the order leaves our fulfillment center.As a token of our apology, we have refunded the cost of shipping because of the delay. You should be receiving a refund notification email shortly.?Again, our most sincere apologies for any inconvenience we may have caused.

Good Evening [redacted],I was just made aware of your order and your requests. We've refunded your full order amount and cancelled your order.We're very sorry for our delay in response. We've had an issue with our fulfillment which caused a large amount of customer service requests. We've been working...

through them, but been days behind and doing our best to catch up. We know this isn't okay and we're working to be back on track very soon.Again, our sincerest apologies for your bad experience. We hope you'll forgive our current issues. If you have any other questions, please reach out.Also, we'd be more than appreciative if you closed this complaint since we've issue a full refund.  Thank you!!

Hello [redacted], We recently received your complaint via the Revdex.com and we just wanted to follow up.  We're so sorry about this incredibly long wait. At this time we cannot provide an exact shipping date but most orders are set to ship within the next 30 days.  We know it's frustrating...

and ridiculous.  Trust us, it has been very challenging on our end as well.  You may read the latest updates on our website at the following link: http://blog.sevenly.org/update-on-sevenly-shipocalypse?To remedy the situation, customer service can only offer you two solutions: 1. Continue to wait for the order and we'll refund 20% of the order cost.  Or 2. We can cancel the order and issue a full refund.   Please let us know how you'd like to proceed and we'd be happy to help.  Again, we sincerely apologize for the inconvenience.  ?

Hi [redacted],Thanks for your message via Revdex.com. We want to confirm that we just processed your refund/cancelation for order #[redacted]  in the amount of $106.30, per your request. It will take up to 3 business days for this to be reflected on your account, depending on your bank. Feel free to...

reach out with any questions!And, again, we're so sorry for this whole conundrum with shipping. We hope in the future you would still choose to partner with Sevenly to be world changers!

In regards to my complaint against Sevenly, they said they were going to mail me a refund check on April 16.  It is now May 25, and they have not sent the check.   I notified them on May 2 that I had not received a check and they did not respond to me.The complaint was closed because I thought the issue had been resolved, but it has not. How can I re-open the complaint?[redacted]

Hello [redacted],Thanks for your email and for bringing your issue to our attention. We are more than happy to process a refund per your Revdex.com request.  We just attempted to process your refund for order #[redacted] in the amount of $60.97, however, the credit card on file could not be refunded. This...

could be a direct result of an expired credit card or the transaction may be older than 60 days. Thus, the refund failed to successfully process. To remedy the situation, Sevenly will issue a refund check which will be sent to the address that we have on file: [redacted] 
And, again, we're so sorry for this whole conundrum with shipping and for the super long delays.

Hey [redacted],Please review the tracking information again.  The USPS has updated the information and it now confirms that your order was delivered on March 17: [redacted]Thank you!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
My product (t-shirt) was never delivered despite the company having my correct address.  The tracking number they supplied me with was invalid and never worked, and when I complained about this, nothing was done.  I never received the product and I want a refund.Regards,[redacted]

I ordered a shirt back in October. I had originally been told it may take up to 4 weeks to receive the item due to fullfillment issues. By the end of December I had still not received the item and it was a Christmas gift. I attempted to contact the company multiple times and got general generic email messages in return. Upon contacting the Revdex.com in late Jan/early Feb, I was reimbursed the SHIPPING cost and I got an email from Sevenly stating that my item would be shipped on Feb 25th and I would receive a shipping confirmation email. I never received shipping confirmation OR my item. I attempted to call the company but once again, there was no answer.I would like my item ASAP.

Hello [redacted],Thanks for your email and for bringing your issue to our attention. We just attempted to process your refund for order #[redacted] in the amount of $76.92, however, the credit card on file could not be refunded. This could be a direct result of an expired credit card or the...

transaction may be older than 60 days. Thus, the refund failed to successfully process. To remedy the situation, Sevenly will issue a refund check which will be sent to the address that we have on file: And, again, we're so sorry for this whole conundrum with shipping and for the delay. We hope in the future you would still choose to partner with Sevenly to be world changers!

Hi [redacted],We recently received your Revdex.com complaint and wanted to follow up with some important information.  We want to confirm that we just processed your cancelation/refund for order #[redacted]  in the amount of $57.97, per your request. It will take up to 3 business days for this to be...

reflected on your account, depending on your bank. Feel free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shipping. We hope in the future you would still choose to partner with Sevenly to be world changers!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below
Sevenly did process my order. Unfortunately they send the incorrect size for one sweatshirt and did not send them in burlap bags as promised. I ordered a small and a medium which were supposed to come in burlap "give bags" as they were to be gifts and I thought that wrapping would be unique. When the order finally arrived I received one small and one medium in clear disposable plastic bags. No burlap and a wrong size. Such a letdown.
While I appreciate Sevenly making the attempt to get it right, only one in four promised pieces of that order was what I had asked for. After such a lengthy wait I am chalking it up to a loss as Sevenly will most likely never send the burlap bags or exchange my sweatshirt size. A misprocessed order is not an acceptable way to resolve my complaint. I agree that Sevenly processed the order as a package arrived at my house. I disagree because it was missing two pieces and a third piece out of four total was the wrong size. At this point I want to walk away and never deal with Sevenly again, but I would like future customers to be warned as Sevenly is very good at taking money and very bad at delivering on their end of a customer-seller deal. 
Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me when I see a refund. I was promised the refund once before and did not receive anything. I would like the issue to remain open until I have gotten the FULL refund of all the orders I had issues with.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I placed an order on 9/16/2015 with Sevenly Inc, and never received my order or a refund. I have tried to contacted them well over a dozen times to rectify the situation. Every time I contacted them I got the same automated response saying they would respond within 10 days, but they never did. I was able to speak with a representative using their live chat function (Which has now been removed from their website) the rep I spoke with apologized for the ridiculously long delay and lack of response, and she said they would refund my money immediately. That was over two weeks ago, and still no refund or response to my multiple emails. After doing a little research I have found I am far from the first, and I won't be the last to have this very same issue.Desired Outcome: As much as I wanted the item I ordered all the way back in September, I will only accept a full refund of $34.98, and an apology for such abysmal customer service.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Rachel Mayer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I ordered a product that was severely delayed in shipping (many months). While I had yet to receive my shirts, and couldn't get an email response, I contacted the Revdex.com earlier in the year and the company said they would issue me a check for a full refund on April 16. I emailed back on April 18 with further questions and then again on June 6th when I still hadn't gotten a response, or a check in the mail. I also called on May 24th--nobody answered, I left a message, and nobody returned my call. In my last email I said I would open another complaint with the Revdex.com, but then issues at work and in my personal life arose so I am just getting back to my personal to do list now. Here is a copy of part of the last email I received from the company: "[redacted] (Sevenly) Apr 16, 11:02 AM Hello [redacted], Thanks for the response. We truly appreciate your patience during this long over drawn shipping issue. At this time we currently do not have a tracking number or ship date for your product. To remedy the situation, we will go ahead and process a full refund for the remaining balance on your order $20.00. However, we will still ship the item once it's readily available. After everything you've been through, it's only fair that you receive your product on the house. Sevenly will issue a refund check in the amount of $20.00 which will be sent to the address that we have on file." [redacted] listed the correct address for me, yet I have not received a check. I have not had any issues with any other mail being delivered in that timeframe. The missing check combined with the lack of communication leads me to believe they never fulfilled their promise to give me a refund. I would like the refund, because this whole purchase process has been the most outrageous, unprofessional and incompetent I've ever had the displeasure of encountering. It is the least this sham of a company could do for me.
Regards,
[redacted]

Hi [redacted],Thanks for the email and your message via the Revdex.com.  Since we are unable to fulfill your order by the desired date then the only way for us to remedy the situation is canceling and refunding your order.  With that said, we want to confirm that we just processed your...

cancelation/refund for order #[redacted] in the amount of $31.98. It will take up to 3 business days for this to be reflected on your account, depending on your bank. Feel free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shipping. We hope in the future you would still choose to partner with Sevenly to be world changers!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello [redacted],Thanks for your email and for bringing your issue to our attention. Unfortunately, the only way for customer service to remedy the situation is to issue a refund.  With that said, we just attempted to process a refund for the missing item in order #[redacted] in the...

amount of $25.99, however, the credit card on file could not be refunded. This could be a direct result of an expired credit card or the transaction may be older than 60 days. Thus, the refund failed to successfully process. To remedy the situation, Sevenly will issue a refund check which will be sent to the address that we have on file: [redacted] 
[redacted]And, again, we're so sorry for this whole conundrum with shipping and for the delay. We hope in the future you would still choose to partner with Sevenly to be world changers!