Sevenly Inc

Hi [redacted], 
 
I just received your note from the Revdex.com. I'm very sorry to hear your shirt was damaged!
Would you mind confirming your order number? I want to make sure this gets taken care of promptly. 
 
Also, I'm copying our Special Orders Concierge, [redacted], on this message. [redacted] and I are working diligently to ensure all orders are processed efficiently and that Sevenly can continue to partner with people like you.
I apologize for the issue with your order but thanks for sticking with us during our transition! 
 
Please feel free to contact [redacted] or I if you have any questions. We are happy to help in any way possible! 
 
All the best, 
 [redacted]
Special Orders Manager  
[redacted] [redacted]

Hello, We have processed your refund! Please reach out if you have any additional questions. Again, we are so sorry for the headache this must have caused you!Wishing you a wonderful holiday,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello [redacted],Thanks for your email and for bringing your issue to our attention via the Revdex.com.  We apologize for the incorrect order that you received.  Please keep any items that were shipped to you and we're going issue a full refund as well.  However, we just attempted to process...

your refund for order #[redacted] in the amount of $116.95 but the credit card on file could not be refunded. This could be a direct result of an expired credit card or the transaction may be older than 60 days. Thus, the refund failed to successfully process. To remedy the situation, Sevenly will issue a refund check which will be sent to the address that we have on file: ?[redacted] *And, again, we're so sorry for this whole conundrum with shipping and for the delay. We hope in the future you would still choose to partner with Sevenly to be world changers!

Hello [redacted],Thanks for your email and for bringing your issue to our attention. We just attempted to process your refund for order #[redacted]  in the amount of $93.57, however, the credit card on file could not be refunded. This could be a direct result of an expired credit card or the...

transaction may be older than 60 days. Thus, the refund failed to successfully process. To remedy the situation, Sevenly will issue a refund check which will be sent to the address that we have on file: [redacted] *And, again, we're so sorry for this whole conundrum with shipping and for the delay. We hope in the future you would still choose to partner with Sevenly to be world changers!

Hi [redacted],Thanks for the email. We recently received your complaint via the Revdex.com and we wanted to follow up.  We want to confirm that we just processed your cancelation and refund for order #[redacted] in the amount of $101.97, per your request. It will take up to 3 business days...

for this to be reflected on your account, depending on your bank. Feel free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shipping. We hope in the future you would still choose to partner with Sevenly to be world changers!

Hi [redacted],We recently received your Revdex.com complaint and we wanted to follow up. We want to confirm that we just processed your refund for order #[redacted]  in the amount of $40.18, per your request. It will take up to 3 business days for this to be reflected on your account, depending on...

your bank. Feel free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shipping. We hope in the future you would still choose to partner with Sevenly to be world changers!

Hi [redacted],Thanks for reaching out via Revdex.com.  We want to confirm that we just processed your refund/cancelation for order #[redacted] in the amount of $63.57, per your request. It will take up to 3 business days for this to be reflected on your account, depending on your bank. Feel...

free to reach out with any questions!And, again, we're so sorry for this whole conundrum with shipping. We hope in the future you would still choose to partner with Sevenly to be world changers!

I filed a complaint with the Revdex.com on February 18th, 2016 concerning the online retailer, Sevenly (ID: [redacted]). The original complaint was that I purchased an item on December 5th, 2015 and did not receive my order, nor did I receive quality customer service in addressing the massive delay in producing and shipping. The Revdex.com promptly addressed the matter and the merchant, Sevenly, returned with a response that my order ([redacted]) would be placed on a priority shipping list and sent out no later than March 5, 2016. They refunded my shipping fee. They also assured me that I would receive a tracking number with my order when it was shipped so I could check the status of my shipment. To date, I have received no such tracking number, nor have I received any confirmation that this order was shipped or even produced. It is well beyond March 5 and Sevenly continues to take orders from other consumers and send me promotional emails. Meanwhile, my order, which was placed on December 5, 2015 and paid for on December 8, 2015 is still not complete. I feel like I have been scammed or robbed.First priority: I would like to personally speak to a Sevenly representative on the phone and have them assure me that my order has been produced and shipped. Then I would like them to provide me with a direct call back number in the event I still do not receive it. They are clearly incapable of responding to support requests through email in a timely manner otherwise I would not have contacted the Revdex.com twice. I would like a tracking number for my order as well. Second priority: I would also like them to consider a cease production on all new orders until all of their delayed orders from December have been delivered. This is happening to many other consumers besides just me. They need to address their backlogged orders before any new orders can be placed.

Hello [redacted],Thanks for your email. First and foremost, we're very sorry for the delay on your order. Over the past few months we've experienced some fulfillment issues with a core vendor which caused a large back up. The good news is that we recently resolved the issue. Furthermore, we were able to...

place your order on a priority list which means the package will be shipped by Friday, 2/26.? We'll be sure to send you a shipping confirmation email and a tracking number once the order leaves our fulfillment center.As a token of our apology, we have refunded the cost of shipping because of the delay. You should be receiving a refund notification email shortly.?Again, our most sincere apologies for any inconvenience we may have caused.

Hi Marie, 
 
I just received your note from the Revdex.com. I'm sorry to hear you're unsatisfied. I understand your frustration with the delay with your order, and I am very sorry. Our new team inherited a backlog of overdue orders and we are working diligently to ensure each one gets fulfilled efficiently and that Sevenly can continue to partner with people like you. 
 
Again, I apologize for the delays but I hope you will stick with us during our transition. We appreciate your support of the Sevenly mission! 
 
Please feel free to contact me if you have any questions. I'm happy to help in any way possible. 
 
All the best, 
 
[redacted]
Special Orders Manager  
[redacted]
Sevenly | #becausepeoplematter

Revdex.com:
I have reviewed the response made by Sevenly in reference to complaint ID [redacted]. My payment was in fact refunded this week, but only after I involved the Revdex.com and PayPal. My multiple attempts to reach a resolution independently were either overlooked or willfully ignored. I will consider my own complaint resolved; however, I expect that others will continue to report similar problems in the future.I do still believe that a company that professes such a noble goal as "world change!" would do itself well to embrace accurate advertising and attentive, honest customer service. Sevenly's current business practices do not reflect well on the company or the non-profits it supports.
Thank you for the important work you do on behalf of consumers.Sincerely,
[redacted]

We are issuing a store credit on this... [redacted] is reaching out to Sarah regarding the refund. 
All the best,
[redacted]
Special Orders Manager

Hi [redacted],Thanks for the email and for following up through the Revdex.com. We want to confirm that we just processed your refund for order #[redacted] in the amount of $31.98. It will take up to 3 business days for this to be reflected on your account, depending on your bank. Feel free to reach...

out with any questions!And, again, we're so sorry for this whole conundrum with shipping. We hope in the future you would still choose to partner with Sevenly to be world changers!

Hey [redacted], Thanks for reaching out.  We did some investigation into your order and it looks like you've been in contact with our representative [redacted].  Our records indicate that your issue was resolved on 12/31/2015 with a specific shipping date for your order and a refund for...

the cost of shipping.  We'll be sure to send you a shipping confirmation email and a tracking number once the order leaves our fulfillment center.  If you require further assistance then please respond to the support request conversation with [redacted] and we'll get you squared away.  Lastly, we'd like to remind you that we'd be more than appreciative if you closed your Revdex.com complaint once you receive your shipping confirmation email next week.  :) Again, our most sincere apologies for any inconvenience we may have caused. We appreciate your patience and your loyalty through our delays.  Sincerely, [redacted]Sevenly Customer Support Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is correct.  I  received the item this week and consider this complaint resolved.  Thank you!
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I just sent this message to Sevenly. "Hello. While I appreciate that you tried to refund the entire amount, I’m dismayed, as I am only requesting to be refunded the $37.99 for the shirt that has never arrived. The fact that you don’t know what has arrived and what hasn’t is concerning. The "Give Bag" did arrive in December, two months late. The $100 gift card should NOT be cancelled, as I already gave it as a gift to someone and would be very angry if I had to go back to them and take it back??? The thing I have been waiting on is the $37.99 t-shirt. Why is this so difficult?Please do not cancel the gift card and send me a check for $37.99."Regards,[redacted]

Hey [redacted], Thanks for reaching out.  Our records indicate that you are currently being helped by our representative Christine (via email/support ticket).  It looks like your order has been placed on a priority list and is en route.  If you have any questions please reach out via the open conversation with our representative.  I've attached a screen shot of our the last message sent to you from Christine. Thanks for your patience through our shipping errors.  We appreciate you!

Hey [redacted], Thanks for reaching out!  We apologize for the delay in response time.  We are currently working as quickly as possible to catch up on our orders that were affected by the shipping/fulfillment delay.  The delay in fulfilling orders is longer than we had originally...

anticipated and we are looking at a timeframe of about 4-6 weeks after your order is placed to be printed, packaged, and sent out. The order has been received by the fulfillment center and is in queue to be printed and we hope to have it ready to go soon. We apologize for the inconvenience this has caused.  If there's anything we can do in the meantime, please let us know.