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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I had contacted the corporate number originally and was referred to contact my home gym to cancel.  As outlined in my complaint, the [redacted] home gym was incapable of handling my request on multiple occasions to cancel. If there was a way to cancel my membership online this issue would not have come up. Instead the customer is required to jump through hoops to cancel their membership and has to submit a Revdex.com complaint to cancel the membership. 
[redacted]I moved 400 miles away, yet I need to cancel at my home gym?Something is wrong here. Crunch is not conducting business honorably. They intentionally make it difficult to cancel.Crunch should rethink the membership cancellation process they have today and relax the anti-consumer attitude.Sincerely, 
[redacted] 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Member is refusing to cooperate with Crunch towards a resolution. Revdex.com has been forwarded email noting member's response.
 
Member Services Manager

Hello [redacted] -
Thank you for connecting with us! Which day did you call our call center hotline (###-###-####)? Also, what number did you call from? Was it your mobile on file?
Member Services

Member is providing documentation directly to the corporate office.
Member Services

Good morning [redacted] out to the club on 8/*/15 requesting a "commitment of a refund" over 1 year later indicating she has just noticed she was being billed for a membership she alleges she was not aware of. Per the email thread between [redacted] and [redacted], she was to...

cancel her membership via electronic signature in the club. [redacted] has already been advised in order to process a refund, we require supporting documentation such as proof of cancellation from [redacted] which to date [redacted] has not provided. If in fact Crunch is at fault, we will make every effort to resolve this matter. At this time, the requested documentation must be provided. [redacted] was made aware of the required documentation on 8/[redacted]2015. We will continue to wait for [redacted] to assist us.Best,Jasmine V[redacted]Member Services Manager

Hello [redacted],
Your account is being reviewed! Please allow adequate processing time as discussed in a very clear conversation had with you yesterday. Please be mindful not to bombard our phone lines with calls as you were doing which we will lead us to pull the line out of service and...

will not benefit other members trying to reach out.
As discussed, you received a medical hold for 6 months which expired in September. Per our conversation, you advised you didn't reach out until "November" deeming the charges on your account as valid. Your note is NOT from an M.D. but instead from a Chiroporactor which we do not honor. Please speak with your family doctor and have him connect with your chiropractor.
Your refund has been denied at this time until the proper paperwork is received.
Best,
Member Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have yet to be provided any information on WHY I was receiving the constant harassing emails or WHY member services 17 informed me I had a balance of $134.  The fact I was told such information in the first place is troubling to me and I do not feel that concern has been adequately addressed at all.  Surely there is some reason I was told I had a balance of $134 and I want someone to explain why that is the case.  I made numerous attempts to be provided the account information that such money was owed for but was merely informed "go to the local branch they are the ones with the charges", but my local gym said I owed nothing.When I asked online about the potential of someone else using my information I was simply informed "Sorry, we can't look up an account by anything other than account number".  I do not believe my identity has been adequately protected and want confirmation from Crunch gym that I am not going to be surprised with any new bills as a result of this "resolution". Are there any other accounts tied to my email address? I do not feel that is a difficult question to answer but I've been asking for 2 months essentially and have just been shrugged off.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for your take on our conversation and I can advise I do clearly recall the convesation. To bring you back to the moment of our conversation, you mentioned you wanted to cancel and you were redirected to the location of your membership to cancel in person since I do not cancel any member's membership unless the member warrants a Corporate Termination due to behaviors displayed against us by the member as noted in the agreement therefore, your cancellation would need to be managed by the club with a copy of your cancellation provided to you for your records. You advised you would go to the location! Instead of canceling, your location did advise you signed up for more time in the location.
At this time, there are no grounds for a refund based on your signed agreement with Crunch and based on this fee being charged to you each year on your membership as noted in your agreement. 
My apologies for your misunderstanding however, I'm happy to review your agreement terms with you so you have a better understanding and can ask questions where you're not clear. 
Kind regards,
Member Services Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  As long as my credit has not been affected and I no longer receive letters or calls from the collection agency.Thank you for your kind assistance in this matter.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted] -
This matter has been investigated and reports confirm the opposite of what's being reported here to the Revdex.com. We understand profanity was used and life threats and were made against our staff which are being investigated and have documented. 
We understand your trainer has...

retaliated and has been misrepresenting our brand to our patrons which we are looking we will handle separately and I thank you for apprising me of this information during our call.
At this time, no client of this former trainer will receive a refund as the arranged services were agreed to by both member and Crunch via signed legal document as resignation does not warrant a refund.  Crunch will continue to uphold the agreement in place between member and Crunch as the services are in fact available.
Again, we thank you for your concern and will continue to provide the services you agreed to with Crunch as a refund is not warranted for this situation.
Best,
Ms. J. V[redacted]

Hello [redacted].
Thank you for contacting Crunch!
I'm sorry to learn of your experience and frustrations. Our agreements are standard and do not vary from one person to another. The agreement is with Crunch and not any particular trainer no matter if a preference develops. On your call made to...

Crunch (12/**/2016), this information was relayed to you when you called to ask for information on the agreement. This information was provided to you with your account noted. I'm more than happy to forward a copy to your email on file again.
We consider the progress you have made at the location and we, as always, are committed to making your fitness goals come true.
Kind regards,
Member Services

Hi [redacted], We will be more than happy to mail a check to you for $3.68. Please allow 15 business days. This issue is considered resolved!Best,Jasmine V[redacted]Member Services Manager

Hello [redacted],
Thank you for reaching out to us and hope our response finds you well. I'm sorry to learn of the issue you are experiencing however, based on the online agreement purchased on 6/**/2016, you agreed to provide Crunch with a 10-day notice prior to your billing cycle to avoid your...

being charged for dues as well as a 14-day notice prior to the date of the charge for our Annual Maintenance Fee. These terms were not met therefore releasing Crunch from any wrong doing.
Although we understand you haven't utilized the facility, in the agreement you agreed we will not consider non-use of our facilities. If you are interested in using a month or two of gym time, we're more than happy to make that happen for you at no charge to you.
A refund is not due here based on this information and cancellation date of 9/**/2016.
Corporate Member Services Manager

Hello M[redacted],
Thank you for your reaching out to us! My sincerest apologies for your experience and any frustration resulting from this matter.
Would you mind sharing the information you have with me? My email is [redacted].
 
Kind regards,
Crunch Member Services

Hello [redacted],
Thank you for your patience and for reaching out to us. I'm sincerely sorry to learn of both your experience and your frustrations which I must advise it wasn't with any intent. Yes, you do in fact have access to our locations under your membership type. We are in the middle of a...

software conversion which is why the other locations were unable to see your membership.
At this time, we have extended your membership by 2 months at no cost to you and will be sending a shirt over to the location and will notify the location when it has been sent.
Kind regards,
J.V[redacted] (Member Services Manager - Corporate)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the...

matter has been resolved.  The representative I spoke with was wonderful and very helpful.  Thank you.
Sincerely,

Good morning [redacted], Thank you for taking my call this morning. We look forward working together towards resolving this issue. I've emailed my contact information to you so you can reach out with any questions along the way. Best, [redacted]Member Services Manager

I don't believe a conglomerate such as  crunch should be entitled to keep my monies for services I have an can never utilize.  I made several attempts to terminate service.  I didn't have the ability to cancel via mail.

Good afternoon [redacted], Thank you for contacting Crunch!I'm sorry to learn of your frustrations but can assure you it's not our intention. In your review you mention you called over and over and no longer live in the area. Did you know your agreement has an address where you can mail your...

cancellation request to if you're unable to make it to the club? Did you also know our Member Services Information Line is in your paperwork which is dated 8/**/2015? [redacted] as the directions to manage your account were in your possession since the date of purchase therefore, this isn't fraud at all. If you have misplaced your agreement and would like a copy along with your signature authorizing your membership, please contact your club and speak with a representative who will assist you.  To date, there isn't a cancellation on file but I have canceled your account to avoid further billing. Please be advised, Crunch does not process verbal requests as all requests must be made in writing as per your agreement. We thank you for bringing this to our attention.  All the best, Member Services