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To Whom It May Concern,
Please see the attached correspondence between [redacted] and Crunch. Member has been apprised of her agreement with Crunch. We do not feel the story is correct. A refund is not due here. Member had 3 days to review what she signed and terminate under New York State's...

Consumer Rights to Cancel.
We are not at fault for member not reading our policies which have been made transparent to her and agreed upon.
Best,
Jasmine V[redacted] - Crunch Corporate Member Services Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I signed up with [redacted] for a 1 time 3% increase, Crunch increased it to 10%. With their plan I would be paying over $200 for annual maintenance fee within 5 years. I work in the fitness industry and any increase in Annual Maintenance (Which is suppose to be a flat fee with no increase) is seen as a poor business tactic to tact on losses to the business from increased membership cancellations. I find this offensive as a long standing member to be treated this way, since Crunch has decided to not acknowledge any of this I decided I do not want anything from them, I just want others to know the business practice of this organization so they could make an informed decision before they join.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hey there [redacted],
Thanks for reaching out and hope all is well. Yes, we're keeping your monthly dues at the same rate based on your rate lock guarantee which does increase by 10% each year as noted in your original paperwork. Any [redacted] member who has transitioned to Crunch will continue to receive...

their low monthly dues as promised under the [redacted] rate as long as your membership isn't interrupted. The fee is only once per year.
Should you have any questions or concerns, you may email me directly: [redacted].
Best,
Jasmine V[redacted]
Member Services Manager - Crunch Corporate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 
Well you lost a customer then and I want other people to know so they could make informed decisions on when they think about joining your gym. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted] -
Thanks for connecting with us and hope my response finds you well. I'm sorry to learn of your experience and apologize for your frustrations.
Since we can't simply refund a member based on what the member is telling us as it doesn't provide us with enough information to process your...

request, we advise you to returned to your agreement and read through the clauses and return back to us with what is noted there so we can better assist you.
The annual fee is non-refundable and will remain on your account.
Please email your documents over to us: [redacted] 
Kind regards,
Member Services

Attention Revdex.com:The club has communicated to Ms. [redacted]. This issue has been resolved. See below:"The manager spoke with Ms. [redacted] on August [redacted]. Ms. [redacted] joined online back in April. Ms. [redacted] said she didn't realize that the monthly payments would continue. Club manager explained the membership is on a month-to-month; no contract and can cancel with a 10-day notice before next billing cycle in writing. Ms. [redacted] said she didn't understand that and was advised during the time of her membership, only 2 payments were made and the her past due was 63.95. Ms. [redacted] was informed there were 2 $15.00 late fees applied which made balance due $93.95. She said she understood the $63.95 but didn't realize there were late fees. After the manager spoke with Ms. [redacted], she understood and just wanted the manager to close out her membership."Best, Jasmine V[redacted]Member Services Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They have not responded to the main question in my emails and in this complaint, which is why I need to provide proof of [redacted] cancellation? I no longer have a paper receipt proving the cancellation, however I have provided Crunch with time stamped emails showing that I indeed canceled my [redacted] membership. 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Good afternoon,
We apologize for any frustration resulting from this matter. Both member and Member Services are in touch to resolve this issue. Member will provide all documentation to Crunch directly.
Crunch Member Services Manager

Good Morning,Crunch Bloomingdale finally just got ahold of Dominique Hall and we're on the same page as what is owed by her to properly an elected her membership. After her initial DP she only made 2 payments of $32.09 which left her short for the remaining balance of $73.82 (3rd month payment &...

annual fee). She said she wished that someone would have communicated that to her because she had closed her B of A account but she would have paid on her new account. She was very nice on the phone and mentioned that she can afford to pay the $73.82 on the [redacted] of March. She was at work and did not have access to her C/C to schedule the payment. Crunch Bloomingdale will follow up and confirm payment in full and cancellation of her membership.  Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Good afternoon [redacted],
Thank you for connecting with us and apologize for your frustrations.
Unfortunately, I cannot honor your dispute at this time. I have your membership's terms and conditions on screen and see you had a few options to terminate your membership. Within your agreement...

terms, we provide a P.O. Box where you can mail your certified letter to as well as offer forms in our club which no letter has been received here nor a cancellation filed in the club. Furthermore, the final line of your agreement reads, "If you have any questions regarding the Agreement or these Terms and Contidions please contact Crunch Member Services at [redacted] or email Crunch at [redacted]. Again, no record of your cancellation exists on file. In addition, our website has an FAQ section towards the bottom of the page which after selecting them, will show a series of topics with cancellation being one of them and actually guides you to reach out to your location for information on cancellation.
Please email me using the email provided with your proof of cancellation for further and final review.
Kind regards,
Ms. V[redacted] (Member Services Manager - Corporate)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT...

been resolved because:

Thank you. I received a check but I believe the amount was prorated as of July * (this is the original date and amount they stated). There is no way for me to be sure, since there is no accounting or explanation on the check stub. I am hoping you could request an accounting/explanation from them. Thank you, [redacted]
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Hi [redacted]I was told in the attached previous email I would be charged the 167.16/each for remaining balance on the accounts. I have also disputed the February charges on my citibank card. Your failure to be ethical and just has forced to me to follow the law to the letter. I am seeking FULL repayment of the entire balance of CRUNCH fees as I never entered into a contract with CRUNCH fitness. I entered into a contract with BOOM fitness. The attached documentation includes all emails, correspondence, as well as written testimony by other BOOM fitness members that were also victimized by CRUNCH fitness. Any reputable company would have notified BOOM members, stated any changes to the new gym, and given members a CHOICE as to whether to enter a new contract OR allowed them to cancel without penalty, as it is not my fault that BOOM was sold to CRUNCH fitness. Thank you for your time. [redacted]
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello [redacted], Thank you for taking time out to speak with me today regarding your billing situation and apologize for any frustration this issues has caused you as it is never our intent.  Your biller at this time is not Crunch but instead, [redacted]. They will be able to provide you with...

the assistance you seek. Best, [redacted]

Good morning [redacted], Thank you for reaching out and apologize for any delay or frustration. Please see the attached email thread between both you and I. Our call center reps did provide us with a report which your name was on back on 5/** of your interest to cancel and receive a refund which...

we our accounting department has confirmed and released the check via [redacted]. Please notify us when you receive the check.This issue has since been resolved! Best, [redacted] - Crunch

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
Ms. V[redacted] has still failed to produce a detailed explanation of why my situation cannot be made an exception nor has she responded to the multiple reasons as to why it should, such as not being satisfied with the new trainer/member experience - this experience is not what I paid for, alongside the medical reasons (which I can produce the necessary paperwork from my physician if/when needed). And one reason, in particular, stands out in my mind: the Revdex.com website shows PROOF that a partial refund was given to a member even though the trainer was terminated. Why was that member given a refund, but not me?
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi [redacted],
Thanks for reaching out to us and hope my note finds you well. We apologize for your frustrations regarding the decline fee attached to your account. Sadly, we were not advised to remove this fee. We have been working throughout the day to resolve this matter. Your account...

should be cleared by tomorrow, (Wednesday, February [redacted]) with calls ending in 3-5 business days.
Should you require further assistance, please feel free to reach out to me directly: [redacted].
Best,
Jasmine V[redacted]
Member Services Manager - Crunch