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Hi ***, Thank you for contacting Crunch! We're sorry to learn of your frustrations regarding this matter however, we have already discussed your employee authorized an agreement and was provided the Barclay's discountMember did show an email to prove he is with Alloy a subsidiary of the Barclays since he did not have an IDAs a courtesy, we honored the discount instead of making him jump through hoopsIn October, [redacted] called to cancel memberships which did not include [redacted] 's- Recorded call on file! Since we have determined this sale valid based on these facts, we do not see why a refund is due and have expressed this numberous times Again, we're sorry to learn of your situation and as a kind gesture did offer months worth of All Crunch access which can be redeemed in increments or completely Kind regards, Jasmine V [redacted] - Member Services Manager (Corp.)

Good Afternoon,Crunch [redacted] is refunding the member of $1,and it has been processedWe apologize for the inconveinence

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, Josh W***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The name on the membership is [redacted] has provided authority for the complaint to be handled by my officeCrunch Fitness has been provided with the Revdex.com complaint reference number and are intentionally ignoring the complaint to delay the complaint handling process and engage in unfair and predatory business practices In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hey there ***, Thanks for reaching out and hope all is wellYes, we're keeping your monthly dues at the same rate based on your rate lock guarantee which does increase by 10% each year as noted in your original paperworkAny [redacted] member who has transitioned to Crunch will continue to receive their low monthly dues as promised under the [redacted] rate as long as your membership isn't interruptedThe fee is only once per year Should you have any questions or concerns, you may email me directly: [redacted] Best, Jasmine V [redacted] Member Services Manager - Crunch Corporate

Hello M [redacted] ***, Thank you for your reaching out to us! My sincerest apologies for your experience and any frustration resulting from this matter Would you mind sharing the information you have with me? My email is [redacted] Kind regards, Crunch Member Services

Good morning [redacted] ,Thank you for contacting me via this venue however, your complaint has come to us via another venue (call center) which I will respond from there and dismiss communicating via Revdex.comBasically, what I need is the following:Copy of your freeze request made to the club along with the doctor's note providedCopy of your freeze request made to the club along with the doctor's note provided to extend your medical hold for more than the indicated time on your agreement of only (6) months These doctor's notes cannot be backdated! They must coincide with your freeze requests You may forward them directly to me: [redacted] Thanks in advance for your assistance in gathering these documents for my review and final resolution Best,MsV [redacted] - Head of Member Services (Crunch Corp.)

Good afternoon [redacted] , Thank you for reaching out and apologize for your frustrationsAs noted in our agreements, Crunch bills on the [redacted] of each month with confirmed transactions posted on the 3rdI have reviewed your billing history and see we have not billed you on random days however, we did have an issue billing the card on file in June and September of 2014, February, March, April and May of If you would like to see what the error code is for these months, please email me at: [redacted] We have not received a cancellation request from you which would justify the charge for August which is now due Please cancel your membership either in your club or via our hotline (toll-free number can be found in your agreement).You can request a history of charges/payments by emailing meThank you and have a wonderful dayBest, Jasmine V [redacted]

Hi ***, We will be more than happy to mail a check to you for $Please allow business daysThis issue is considered resolved!Best,Jasmine V***Member Services Manager

Good afternoon, This matter was resolved with an effective refund date of 62015.Best, Jasmine V***Member Services Manager

Hello [redacted] , Thank you for your patience and for reaching out to usI'm sincerely sorry to learn of both your experience and your frustrations which I must advise it wasn't with any intentYes, you do in fact have access to our locations under your membership typeWe are in the middle of a software conversion which is why the other locations were unable to see your membership At this time, we have extended your membership by months at no cost to you and will be sending a shirt over to the location and will notify the location when it has been sent Kind regards, J.V [redacted] (Member Services Manager - Corporate)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:I signed up with [redacted] for a time 3% increase, Crunch increased it to 10%With their plan I would be paying over $for annual maintenance fee within yearsI work in the fitness industry and any increase in Annual Maintenance (Which is suppose to be a flat fee with no increase) is seen as a poor business tactic to tact on losses to the business from increased membership cancellationsI find this offensive as a long standing member to be treated this way, since Crunch has decided to not acknowledge any of this I decided I do not want anything from them, I just want others to know the business practice of this organization so they could make an informed decision before they join In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Good morning [redacted] ***, Thank you for contacting us regarding your accountWe did see something on your account and have notified you via emailWhen you have a moment, please check your emails and respond back to us This complaint has been pulled offline Best, Member Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved The representative I spoke with was wonderful and very helpful Thank you Sincerely,

This dispute will be handled offline pending investigation Member Services Manager

Good morning [redacted] , Thank you for reaching out and hope my note finds you wellWe apologize for your frustrations as it is never our intent and to prove this to be the case, we've attached your freeze confirmation from the recorded call on with our call centerI've reviewed the call and can confirm you were provided with transparent information regarding your freeze and activationThese same notes are on your account with the confirmation sent to your email address which advises in writing your membership will resume after the frozen periodSee below or attached There aren't any notes or recorded calls to support your calls to discuss this matter either or support a cancellation after To avoid any further calls from our billing department for the arrears on your account (December), I went ahead and waived that for youBased on usage on your account for the months of August and November, a refund is not due here unless there is cancellation paperwork available you can provide me Best, Jasmine V [redacted] - Member Services Manager E: [redacted] Member # Dear [redacted] *** [redacted] , Thank you for contacting us today and as per our discussion your account will be frozen from to Instead of your regular monthly dues you will be assessed a freeze fee of only $per each month that the account is frozenRegular billing and active membership status will resume at the end of the freeze periodIf you are returning to the gym earlier than planned please notify us so we may remove the freeze and allow access We look forward to seeing you back in the gym! With Love, Crunch ###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] It is my understanding only the issue of [redacted] 's account being wrongfully opened and billed to my credit card was handled Last information I received from the location in [redacted] regarding the account for Laura that was not close proply was "Pay us $to re instate your account with us We tell the 3rd party collection agency you took are of the balance due of for the account that was not closed then after a month you can close your account or pay the monthly fee" Which I tell you sound pretty FISHY to me In addition, as of last Friday I had not received the refund check for the fraudulent charges to my credit card for the [redacted] account I can't say this is resolved yet In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:Hello, As stated before I tried to cancel my membership on many occasionsWhen I asked numerous times for a number or how to cancel my membership, I was not given the phone numbers or given any way to cancelThe only way I was told was to come in and cancelIt wasn't until very recently I was told to write a letter, and until I filed this complaint I was not given a phone numberAll in all, there was information preventing me from cancelling my membershipI should have been give that informationRegarding of the contract, when I asked to cancel my membership the company should have provided that information willingIt shoul have been held until months and months later[redacted] *** In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***