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Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They have not responded to the main question in my emails and in this complaint, which is why I need to provide proof of [redacted] cancellation? I no longer have a paper receipt proving the cancellation, however I have provided Crunch with time stamped emails showing that I indeed canceled my [redacted] membership In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hi [redacted] , Thank you for taking my call this afternoonAs discussed, I've sent over my contact information towards getting this issue resolved Look forward connecting with you Best, Jasmine V [redacted] - Crunch Member Services Manager

Hi [redacted] - Thanks for connecting with us and hope my response finds you wellI'm sorry to learn of your experience and apologize for your frustrations Since we can't simply refund a member based on what the member is telling us as it doesn't provide us with enough information to process your request, we advise you to returned to your agreement and read through the clauses and return back to us with what is noted there so we can better assist you The annual fee is non-refundable and will remain on your account Please email your documents over to us: [redacted] Kind regards, Member Services

Good afternoon [redacted] , Thank you for connecting with us and apologize for your frustrations Unfortunately, I cannot honor your dispute at this timeI have your membership's terms and conditions on screen and see you had a few options to terminate your membershipWithin your agreement terms, we provide a P.OBox where you can mail your certified letter to as well as offer forms in our club which no letter has been received here nor a cancellation filed in the clubFurthermore, the final line of your agreement reads, "If you have any questions regarding the Agreement or these Terms and Contidions please contact Crunch Member Services at [redacted] or email Crunch at [redacted] Again, no record of your cancellation exists on fileIn addition, our website has an FAQ section towards the bottom of the page which after selecting them, will show a series of topics with cancellation being one of them and actually guides you to reach out to your location for information on cancellation Please email me using the email provided with your proof of cancellation for further and final review Kind regards, MsV [redacted] (Member Services Manager - Corporate)

Good morning [redacted] - Thank you for connecting with us and for your patience. Crunch has provided you with every piece of information we have and knew of. Unfortunately, Crunch cannot be held responsible for you spotting charges over 12 months later when the accounting process and review is done on a regular basis. As a courtesy, I will approve a refund via check of just 6 months and nothing more since your agency should share the responsibility here. Please advise. Ms. V [redacted] - Member Services Manager (Corporate)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have yet to be provided any information on WHY I was receiving the constant harassing emails or WHY member services informed me I had a balance of $ The fact I was told such information in the first place is troubling to me and I do not feel that concern has been adequately addressed at all Surely there is some reason I was told I had a balance of $and I want someone to explain why that is the case I made numerous attempts to be provided the account information that such money was owed for but was merely informed "go to the local branch they are the ones with the charges", but my local gym said I owed nothing.When I asked online about the potential of someone else using my information I was simply informed "Sorry, we can't look up an account by anything other than account number" I do not believe my identity has been adequately protected and want confirmation from Crunch gym that I am not going to be surprised with any new bills as a result of this "resolution"Are there any other accounts tied to my email address? I do not feel that is a difficult question to answer but I've been asking for months essentially and have just been shrugged off In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Message has been left for member to give us a call
- Member Services Manager

Good morning *** ***
Thank you for reaching out! We apologize for your frustrations as it wasn't our intentionUpon review of your account, I see Member Services who you had been in communication wiith did in fact waive the only balance on your account which was only $for June which was
due on June *** but later paid on July ***
The account is in good standing with nothing owed at this time
All the best,
Member Services Manager - Crunch Corporate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

This issue has been taken care of by the location
*** ***
Member Services Manager - Crunch

Good morning ***,
Hope all is well! I emailed you yesterday but haven't heard back from youIn case you are unable to open my email, here is what we have requested from you and are still waiting on (see below):
Hi ***,
Thank you for reaching out and hope all is well I’m
sorry to learn of your frustrations however, it was never an intention of ours to do soWould you kindly forward me the confirmation email from our call center (***) when you called to cancel for MarchThis is the only “phone-in” venue available to cancel memberships since we record the members request
We will make this situation right once we see the error on the confirmation email
Best,
Jasmine V***
Member Services Manager

extremely DIFFUCULT my behind National City never tried to speak with me beyond OFFERING to let me PAY "them" $to keep the account open and Ryan would make the collection charge go away HE did however with my pushing take care of the *** account that was ILLEGALLY billed to my credit card This women called me leaving messaged I emailed and her response was RUDE to start with with and HER EXCUSE was for me to explain the situation Which is EXPLAINED here in detail, in the emails I sent to the "BILLING:" department and HER, and to RYAN at national city times CUSTOMER SERVICE is a listening/hearing and comprehension skill which obviously no one at CRUNCH has HOW many times must I explain in person and WRITE it down for them? Basically HARASS me until I give in and go away???? This is her excuse not to have to work.... I emailed her back that daybut HAVE a JOB and hr time difference 1) IN AUG 2015, I went INTO Crunch National City talking to the assistnat there (CHris I believe) about lowering my account to a plan and opening one for *** * Chris stated I need my CC to show him in order to open *** * account I appreciated that 2) SAME days in August 2015, I called told Chris I did NOT want the account and please close the *** * account "I will take care of it". 3) I start getting collections NOTICES in email to pay on my account A account that is closed since Aug and CLEARLY NEVER once used since that day Also, *** * has collections notices.4) Went to National City, Ryan showed me the signed paperwork for *** * It has my *** card on file written on itHowever *** * is not a blond female named laura or authorized on the account YOU OBVISIOULY agree it was a HUGE ERROR because I got refund check and everything was remove for *** * AT that time Ryan stated for the *** * account I could pay "and to keep the account and he would clear up the collection fees" Which I can't believe is any more LEGAL then using my CREDIT card to open an account WITHOUT MY PERMISSION If Crunch can't understand why I fill RIPPED off they have a serious issue with comprehension

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I am not seeking a refund on my annual membership fee, I am seeking a refund for the month after I cancelled where I was charged againAs noted if you take the time to carefully read what was said earlier, when noticing the annual fee, I called corporate offices and asked to cancel my membership, and after speaking with the lady who answered my call, she assured me that she would cancel my membershipThen I see where I was charged for another month a couple weeks after said phone conversationWhen I called crunch for the second time, they told me the lady I spoke with previously had put no indication in my file that my membership was cancelledI get that your employees don't bother to thoroughly explain the outlaying fees because they just want to sign someone up, and that is my fault for believing themBut is it my fault now, that they lady I spoke with blatantly lied to me just to get me off the phone and didn't bother to cancel my membership at all, which costed me $for nothing? I don't think so
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Good morning *** ***,
Thank you for contacting us! Your account was canceled and refunded on 12/* in the exact amount of $(The refund can take up to 5-business days.)
The section in the agreement you are referring to applies to Paid in Full members not month to monthIf you would
like for me to run through the verbiage with you, I'm more than happy to do soYou can reach me via email: ***
Kind regards,
Member Services

This inquiry is being handled directly through Corporate as this is the first time member is making such a complaint and has not reached out to me using the phone number noted in his agreement
Jasmine V***
Member Services Manager - Crunch

Good afternoon ***,
Thank you for connecting with us regarding your issueI'm sorry to learn of your experience and apologize for your frustrations related to this matter
We did resolve this matter and you should see a refund shortly
Best,
*** *** - Member Services
Manager

Good morning ***,Hope your day is going well and thank you for reaching outI have just emailed you regarding your situation and have left a voicemail for you as well. This complaint wouldn't be managed from our location as your club is independently ownedAs noted in my email to you,
you will have to resolve this issue with your local club management as we operate on different systems and policiesI have sent the club owner your complaint for follow-upUnfortunately, Revdex.com sends all complaints our way when they should be filtered to the corresponding contactsOnce again, my sincerest apologies for your frustrationBest, *** *** *** ***

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:They have only stated that they will call me some time in the beginning of next weekThat is not resolving the issueIf they do not call me in the day window then my complaint goes awayI want this handledI want my money back and my account closedIf I do not go there, why am I being chargedI haven't received the key knob thingPlus an additional $was stolen from my account! Also, the company attempted to charge my account again today!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***