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Good afternoon, This matter was resolved with an effective refund date of 6/**/2015.Best, Jasmine V[redacted]Member Services Manager

Good afternoon [redacted],
Thank you for connecting with us regarding your training sessions. Refunds aren't issued based on the resignation or termination of a trainer since your services are provided by Crunch and not the individual. This information can be found in your personal training...

agreement(s). Also, I do have to point out the sessions are expired and only available for use all you'll need to do is advise when to reactivate.
We can offer you a complimentary session with another trainer so you can continue your fitness goals.
 
Best,
Jasmine V[redacted] - Member Services Manager
E: [redacted]

Good morning [redacted]
Thank you for reaching out to Crunch! This is a quick fix! When Crunch provides you with your cancellation form, the account is tagged and a copy is sent to N.Y. for processing as well as we give a copy to the member so the member has their receipt of the transaction...

(membership) being closed. All I need, is your copy to adjust your account. Please email that over to me today (if possible): [redacted]
Best,
Member Services

Dear Mediator,
Member received her agreement and agreed to the purchase. Member's agreement was emailed to: [redacted] which is the email she used to sign up and have the agreement sent to her email. I've attached confirmation of her purchase. All members can view our terms and conditions and member rules should they misplace their agreements by going to our website: [redacted] and scrolling down to the bottom of the page.
We are rejecting this claim.
Best,
Jasmine V[redacted] - Member Services Manager - Crunch Corp.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted],...

and have determined that my complaint has NOT been resolved because:

The name on the membership is [redacted] has provided authority for the complaint to be handled by my office. Crunch Fitness has been provided with the Revdex.com complaint reference number and are intentionally ignoring the complaint to delay the complaint handling process and engage in unfair and predatory business practices.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello [redacted]
Hope my response finds you well! Would you mind emailing your doctor's note for me to evaluate under what guidelines it falls under?
Best,
Jasmine V[redacted] - Member Services Manager
E: [redacted]

[redacted], In your email to me just a few minutes ago you sent the following, "I do not understand why [redacted]’s books and records have anything to do with Crunch’s books and records." Well to simply explain your question yet again, we need to see that you have in fact canceled the membership with [redacted]. It appears you did not and therefore the membership continued and upon checking your bank statement 19 months later, you realized it had continued as perhaps you did not think the membership would be assumed under Crunch. To prove the account was in fact canceled, we will need actual proof not just an email detailing you had canceled your membership. We need the tangible! This is no different than making a purchase from the store and wishing to obtain a refund for an item without a receipt. - A receipt is necessary to obtain a refund.Please provide the necessary and requested paperwork. Best, Jasmine [redacted]Member Services Manager

Good morning [redacted],
Thank you for reaching out and hope my note finds you well. We apologize for your frustrations as it is never our intent and to prove this to be the case, we've attached your freeze confirmation from the recorded call on 3/**/2015 with our call center. I've reviewed...

the call and can confirm you were provided with transparent information regarding your freeze and activation. These same notes are on your account with the confirmation sent to your email address which advises in writing your membership will resume after the frozen period. See below or attached.
There aren't any notes or recorded calls to support your calls to discuss this matter either or support a cancellation after 3/**/2015.
To avoid any further calls from our billing department for the arrears on your account (December), I went ahead and waived that for you. Based on usage on your account for the months of August and November, a refund is not due here unless there is cancellation paperwork available you can provide me.
Best,
Jasmine V[redacted] - Member Services Manager
E: [redacted]
Member #
Dear [redacted],
Thank you for contacting us today and as per our discussion your account will be frozen from 04/**/2015 to 05/**/2015. Instead of your regular monthly dues you will be assessed a freeze fee of only $10 per each month that the account is frozen. Regular billing and active membership status will resume at the end of the freeze period. If you are returning to the gym earlier than planned please notify us so we may remove the freeze and allow access.
We look forward to seeing you back in the gym!
With Love,
Crunch
###-###-####

[redacted] This issue has been resolved. Per the club, the certs were honored as of yesterday morning. Please get in contact with the club. Again, this issue has been resolved. Best,Jasmine V[redacted]Member Services Manager

Good Morning,The club looked through the member notes and call records, we have no record of her ever coming into the club to request a cancel or having mailed a cancellation notice.  We are happy to cancel her account even though no notice was given but she will be responsible for the charges...

previously accrued.  She did a chargeback on her account - so with that added on , she owes $93.45 on her account.   She has been cancelled as of 1/**/17.  Attached is a screenshot of her member cancelled status.  She hasn't checked into the club since April of last year but the first notes we have on her account are 12/** saying she called into cancel.  We informed her on that call that she has to come into the club or mail a cancel notice and we can't cancel memberships via the phone. Since then no correspondence until the  Revdex.com complaint.   Thank you

Hello [redacted],
Thank you for reaching out and apologize for your frustrations which it's never our intention. It's unfortunate you feel reaching out to the number and email on file are deemed useless as the number and email are linked to me and upon researching, do not have an email,...

missed call nor certified letter.
Please forward your receipt of your certified letter along with the actual letter itself to me: [redacted] for review.
Have a great day.
Jasmine V[redacted] - Crunch Member Services Manager - Crunch

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Attached: indication that the intent to cancel the membership was delivered by Certified Mail at 10:43 6/**/2016, which is within the time frame. This is contrary to what Jasmine V[redacted] alleges.She also states I never emailed [redacted]You will find attached 2 screenshots of emails to that very address.There is also a screenshot of phone calls I made to their customer service line (however I do concede this number may have been incorrect, a mistake on my part.) Thomas M[redacted] indicated that he has confirmed my intent to cancel and that I should expect a refund within 7-10 days.If this is the case, I will be happy to let this matter go, but for the time being, I expect correspondence that reflects the truth and the fact that I have followed the necessary steps to resolve this matter. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Good afternoon [redacted], Thank you for your feedback and we apologize for your frustrations as it is never our intent. The pass which you was in your possesion did note the pass is good for 1st time local residents. I did receive information you were in town visiting your sister for just 1-week...

hence the guest fee of $16 since your interest remained in working out. We will be more than happy to extend a 1-day pass as a courtesy if you're still in town. In the meantime, your email and number will be removed so the promotional offers no longer continue. Best,Jasmine V[redacted]Member Services Manager?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have been in touch with Corporate at Crunch.  The matter has been resolved amicably.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I think you are having an issue remembering, maybe you couldn't think clearly because of the attitude I received on the phone. But I assure you during our phone call, you'r response to me saying I would like to cancel my membership, was "sure, is there anything else I can help you with? THAT WAS YOUR EXACT WORDS. But of course since you lied to me once on the phone you have no hesitation to do so again. I cannot believe such a company would have such an awful team working for them. I have never felt with any company so grimy in my life, not even an insurance company for christ' sake. I can clearly see why you guys don't even have a decent rating with Revdex.com, and its obvious as well that you all, as a company, don't seem to care too much. You will just lie your way out of any situation.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
Josh W[redacted]

Good afternoon [redacted],
Thank you for reaching out and apologize for your frustrations. The fee was waived a few days ago, however, the calls will continue through the end of the week until our files update.
Thank you for your patience.
 
Member Services Manager

Good morning [redacted],Thank you for contacting me via this venue however, your complaint has come to us via another venue (call center) which I will respond from there and dismiss communicating via Revdex.com. Basically, what I need is the following:Copy of your freeze request made to the club along with...

the doctor's note provided. Copy of your freeze request made to the club along with the doctor's note provided to extend your medical hold for more than the indicated time on your agreement of only (6) months.  These doctor's notes cannot be backdated! They must coincide with your freeze requests.  You may forward them directly to me: [redacted]. Thanks in advance for your assistance in gathering these documents for my review and final resolution.  Best,Ms. V[redacted] - Head of Member Services (Crunch Corp.)

Good evening Autumn, The past dues were waived on 9/*/2015. Best, Jasmine V[redacted]Member Services Manager