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To Whom It May Concern (Revdex.com):
Member joined in club on 2/**/and authorized she acknowledged our terms and conditions by signing for the auditMember had business days for buyer's remorse under New York State's Consumer Rights to CancelMember'a authorization is attached here but will not
post her agreement unless required as it contains her personal informationBased on *** ***'s notes, we investigated the claims of receiving a barrage of calls which I have all copies of and there were never any instances where she received more than one call on any given day nor has she been contacted dailyMember tried to initiate cancellation in October only after her account went past dueI can remove this account from collections for her since it shouldn't have remained with them
Best,
Jasmine V*** - Crunch Corporate Member Services Manager

Good afternoon *** ***, Thank you for taking my call today! It was a pleasure speaking with you regarding your account. As discussed, your account is not in collections and an email has been sent to you to confirmAs always, my information is in all agreements and paperwork and welcome
you to reach out should you have questions or concerns. Your experience is our priority!Best, Member Services

Revdex.com:At this time, I have not been contacted by Crunch Fitness regarding complaint ID ***.I have tried contacting the business multiple times, and have not heard back from them at all.Sincerely,*** ***

Good morning ***,
Thank you for reaching out to resolve your billing issueI just listened to your call dated 3/*/which the agent mentioned, "the account will be on hold for April, May and June with billing resuming JulyIf you still wish to cancel your membership, you must give us a
call back before July ***"Our agent did email a confirmation with the same informationWhen listening to the call, I did not hear any mention of the account being frozen for months and canceling right afterOur system is not equiped to handle the request therefore, we require the member to contact us
I've attached a copy of your confirmation which was sent to you and myself confirming the hold, reactivation and a number to callYour account has been canceled to avoid further chargesAs a courtesy, a credit can be issued to your membership account for the paid month or we can mail a gift certificate for 30-day access to our locations which you may validate within the next months
Should you have any further questions, you can reach me via email: ***
Best,
Jasmine V*** - Member Services Manager - Crunch Corp

Member has requested an email therefore, I will be responding to member via email
Member Services

To Whom It May Concern,
The complaint received doesn't match any member profile in our systemThe member can email *** for assistance
Best,
Member Services

Good morning,
Crunch did not cancel the membership in questionEmail threads obtained confirm member advised in writing to cancel the membership which Crunch has processed the request by member's request with final months' dues refunded
Member Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

*** ***,
Unfortunatley, you did not follow the directions as provided to you within our agreement and we do have a way of connecting online which is called, "Contact Us" for which we don't have any correspondence from youWe have taken all corrective measures on your account and do not feel any further refunds are due based on our findings and systems available for our members to accessWe understand this was an oversight on your behalf and we apologize for your frustrations however, a refund for December nor January will be granted as we are not at fault
All the best *** ***
Member Services

Hi [redacted],
Hope all is well. When you have a moment, please email me directly as I would like to discuss your account with you as well as I have reviewed the recorded calls. My email is [redacted].
 
Best,
Jasmine V[redacted]
Member Services Manager - Crunch

Member’s account was already approved for refund prior to the request being sent to the Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Hi [redacted],Thank you for your response. The two forms of proof you've asked me for are literally impossible to produce: one is a letter that, as you yourself state, I sent to your offices; by definition, I could not possibly have that letter in my possession.  The other is "proof" of a call that occurred months ago. I have a new phone now; you could hardly set a higher burden of proof upon me.
Please consider this: I had to make four clarifying calls to my local branch to physically submit something via snail mail. It's 2017; such a simple service should be readily available online—and yet you're putting the burden of proof on me?I appreciate that you somehow still had my second physical letter after all these months and simply had overlooked it upon receipt. I hope you'll be able to find my first letter too. You should've received it in late November or early December. If you had offered a digital channel, I'd likely be able to pinpoint the exact details for you.Finally, I appreciate you bringing my attention to your email address; however, nowhere in my contract does it state that your email was to be used for cancellation purposes. You do not have any emails from me because I followed the policies and procedures that your contract states—despite significant inconveniences and setbacks on Crunch's part—and was failed nonetheless.You can't have such an onerous process and then demand such a high level of proof when something goes wrong—especially when I've already followed up time and time again. Offer a simpler way instead. Please refund me for December and January.Thank you,[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Once again, this response and its overly simplistic comparison to "providing a store with a receipt in order to return an item" does not respond to one of the key questions in my complaint, which asks for more details about the relationship between [redacted] and [redacted]. Furthermore, the business has provided no response to another key question, which is why I never received communications from Crunch [redacted]) regarding the transition of memberships at this facility. Based on the facts of the case, and pursuant to Sections 625 ('Assignment of Contract for Services'), 627 ('Contracts void and unenforceable') and 628 ('Private rights of action') of the Health Club Articles of the New York State (NYS) General Business Law (as promulgated by the NYS Division of Licensing Services), Crunch Fitness is violating the law and I will be pursuing legal remediation of my claims immediately.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Good Morning-My name is Shane the GM for Crunch Glenside. I have reviewed the account pertaining to [redacted] PT agreement and she signed for a 6 month deal not a 3 month, a copy would have been sent to her email, and she has used sessions from the last payment that she claims a refund a for. No refund...

is warranted and her agreement runs through June as her final payment. If she would like to suspend the last two months for a while due to a hardship I will gladly put pt on freeze for up to 3 months as a courtesy. Please see attached for her signed agreement.Thank you,

This was resolved on November [redacted], 2015.

This case is considered closed! Matter has been resolved.

Good evening [redacted],
Thank you for connecting with us and apologize for your frustrations.
We're sorry to learn your are not satisfied with our response however, we cannot honor your dispute at this time. I have your membership's terms and conditions on screen and see you had a few options to terminate your membership. Within your agreement terms, we provide a P.O. Box where you can mail your certified letter to as well as offer forms in our club which no letter has been received here nor a cancellation filed in the club. Furthermore, the final line of your agreement reads, "If you have any questions regarding the Agreement or these Terms and Contidions please contact Crunch Member Services at [redacted] or email Crunch at [redacted]. Again, no record of your cancellation exists on file. In addition, our website has an FAQ section towards the bottom of the page which after selecting them, will show a series of topics with cancellation being one of them and actually guides you to reach out to your location for information on cancellation.
Please email me using the email provided with your proof of cancellation for further and final review.
Kind regards,
[redacted] (Member Services Manager - Corporate)Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Again, I receive a copy of the agreement only post to me contacting the Crunch customer service department. It wasn't presented to me during the initial sign-up nor was it emailed or mailed to me, and it wasn't even mentioned to me by the Crunch associate at the desk. I understand it's a business and I've seen numerous banners outside of Crunch facilities advertising discounted membership. (Why I thought I would join in the first place). While advertising of one thing with motives of selling another, might be excellent for marketing and sale. Those practices can also been seen as dishonest, misleading and in my opinion borderline criminal. Frankly, I don't see how much more faulty this situation can be,  base on the language of your associate I was left if the impression that what I was paying for was the $8** for that month, I wasn't informed that my account would be billed every month and will be charge a yearly service charge. If I was I would of canceled on this spot because I like said I was in Brooklyn only for that weekend and would use the gym only for that weekend. And lets not forget that  even after I contact customer service informing the department, that not only was I nolonger using the facility but to also cancel whatever subscription was setup. Regardless of that the following month I was still billed for the month subscription and a heffy $40.00 for some annual fee. (For my 1 weekend only visit)
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

There is no reason I should have to provide a doctor's note to cancel my membership in Crunch. It was more than two years ago that I first tried to cancel my membership, when the gym was owned by Boom, before it was bought by crunch.  I have cancelled in person, in writing and on the phone. I have paid hundreds of dollars in membership fees I should not have had to pay. I finally had to change my credit card number to escape them and yet they are still hounding me. although my initial reason for canceling is long past, I have never returned there. crunch is more of an ongoing criminal enterprise than a business. I hope the Revdex.com can convince them to finally leave me alone.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]