Senior Moments Art Photography

Good morning *** ***,
Thank you for connecting with us and hope my note finds you well
I'm sorry to learn of your experience and apologize for your frustrations
I've read your complaint and reviewed your account as well as your agreementAccording to the letter received by the club GM, the
letter is dated 1/**/which means you privided us with your request (10) days before the next billing cycle of 2/**/which means you will receive a refund of only $(February through April) and apologize if your request wasn't processed
As for canceling prior to the date of the letter, please send me the proof of cancellation (per your agreement) which is a certified letter to me here in our Corporate officesI also have control of the dashboard associated to the number in the agreement which was fully functional until April ** and welcome you to also send over proof of that call along with the date, time and length of the callMy email is*** which is also noted in your agreement and I do not have an email from you here
I'll go ahead and process your refund for February through Apeil at $which you will see in approximately 3-days
Kind regards,
Jasmine V*** - Member Services Manager

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Hi *** ***,I received a refund of $(nearly ALL of the personal trainer contract) from Crunch today I am thrilled to have my money back, and have thanked Crunch.Thank you very much for your help with this problem.Sincerely, *** ***

Member reached out to club manager on 8/**/requesting to lower his plan which member was advised in order to do so, member would have a new agreement installed which includes annual fees which he does not currently have on his accountManager reached out requesting if it would be possible to
lower the dues so member isn't affected by the annual fee which was done same dayWe have accommodated the member so he can keep the membership without any annual fees

Good afternoon *** ***,
Thank you for reaching out and I hope all is wellI'm sorry to learn of your experience and apologize for your frustrationsI am bcc'd in the email from the club to you which advises you have been refundedIn case you haven't checked your emails recently, it was sent
prior to you in the email exchange you were having with the club prior to your complaint with the Revdex.com
We do not see any reason to continue your claim here via Revdex.com as this issue has been resolved
Once again, our sincerest apologies for your frustrations
Kind regards,
Member Services

At this time, I have been contacted directly by Raymond of Crunch Fitness regarding complaint ID ***,
We resolved the issued
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
***
***

Good evening ***,
Thanks for reaching out and hope all is wellPlease forward your copy of your cancellation along with your doctor's note to me for review and to resolveMy email is: ***
Warm regards,
Jasmine V*** - Corporate Member Services
Manager

Dear *** ***,
Thank you for sharing your feelings with us and apologize for your frustrations as it is without any intention
Based on the dispute here and your contact with us, you didn't recognize the Annual Maintenance Fee on your account which was explained to you in great detailTo our
understanding your were not made aware of this fee and was advised the fee is noted on the first page of your contact and on the Topaz device screen upon electronically signing your agreementYour agreement shows a signature which is requested upon you selecting "Yes" to have received our terms and conditionsFurthermore, this fee is not new to you as you have been a member since June *, and you were charged the Annual Maintenance Fee in as well
Crunch is completely transparent and relies on the shared responsiblity of its patrons to review the documents upon purchasing the membership to be sure this information is accurate and address any question the member will haveThese terms are also located online on our main screen towards the very bottom of *** These terms were also reintroduced when you downgraded your membership from a Peak membership to a Base membership just month later
This fee is non-refundable based on this information
Again, we apologize for your frustrations
Best,
Member Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer
Here]They have not offered any resolutionNo contact at all
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

This issue has been resolved as of this morningBest, Jasmine V***Member Services Manager

To Whom It May Concern:
Dharan Kadiyala who appears on the membership as Kadiyala None w/o an email to contact, was contacted on 3/**/as well as on 4/*/2016, 4/*/2016, 4/**/On 3/**, *** *** did not answer nor could the agent leave a messageOn 4/*, our call center supervisor called
*** *** who was advised of the past due for March and he refsed to pay and hung up on the agentOn 4/*, the agent could not leave a message on *** *** voicemailOn 4/**, member identified himself and when asked to verify his account information such as D.O.Band address, member hung up the phone on the agentOn 6/*, member states on a recorded call he advised us to cancel his membership which per the call on 4/*, he refused to pay and hung upLetters have also been mailed to the address provide by *** *** without a response received here in Corporate
All members are provided with the terms and conditions of their memberships which detail the "How To's" on canceling the membershipWe would like the member to provide us with his cancellation confirmation in order to proceed
Unfortunately, member was contacted by myself this evening which the member would not want to listen and kept repeating the same words prior to hanging up the phone on me same as with our agents
- Member Services

Hello ***,
Hope you are well! I have tried to reach you but have been unsuccessfulCan you please reach out to me either via the telephone number left on your voicemail or email: ***
Best,
Jasmine V*** - Member Services Manager

This complaint has been addressed this morningJasmine V***Member Services Manager?

Attention Revdex.com:*** ** *** and I are working offline to resolve this matterBest, Jasmine V***Member Services Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedPlease note that many of the charges were not over months (in fact, probably only a couple months at most were from when I started communicating with Crunch about this matter)
Sincerely,
*** ***

Hi *** ***,
Thanks for reaching out to me! Hope you're having a great day! There are no disputable charges on your account and see we are actively working towards the resolution directly. The fee said to be charged has never been charged to you so not sure what you are looking for
Thanks
for reaching outFeel free to contact me via email which you already have***
Warm regards,
*** ***
Member Services Manager

Good afternoon ***,
Thank you for reaching out and hope my note finds you wellWe're sorry to learn of the issue you have been experiencing with your membershipPlease email me at ***We have reviewed the transfer paperwork and we're currently working on your accountIf
you are using out app, please logout and back in to have the changes reflect on your app
Best,
Jasmine V*** - Crunch Member Services Manager

Hello,
This matter has been taken care of at the club levelMember has received complimentary club time as a kind gesture so she may complete her sessions at her liesure
Member Services

Hi ***, Hope all is well and apologize for any frustration resulting from this matterI'm taking this complaint offline and will email you once I look into this for youPlease lookout for my email! Best,***

Good morning ***, Thank you for reaching out to us and our sincerest apologies for any frustration related to this issueI'm emailing you directly in just a few moment with information I'll need from youPlease keep an eye out for my emailBest,*** *** *** ***

Hello *** ***,
Thank you for contacting us and hope my response finds you wellI just attempted to reach you by phone and was unsuccessfulPlease respond back with your son's full name in order for me to better assist
You can email me directly: ***
Kind
regards,
J.V*** - Member Services Manager (Crunch Corp.)