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To Whom It May Concern,
Member has advised Crunch she will be contacting her card company to dispute. Once this is mentioned, we will allow the card company to investigate and resolve with them. We cannot resolve on one end and try to resolve on another! It will either be via Crunch or Card Services and member has advised she will reach out to Card Services.
This matter is closed on this end until we receive notiificaiton from Card Services.
[redacted]
Member Services Manager - Crunch

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I've attempted on numerous occasions to cancel this membership. I have moved since starting this membership. I did attempt to call and cancel, I talked to the billing department and explained the situation. I asked to speak to management. I was never provided with a cancellation phone number when asked. 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Good afternoon [redacted],
Thank you for connecting with us and hope my response finds you well.
We did receive your request for a refund which is in processing. Per our processing team, the refund should be available in 3-5 business days.
Best,
Member Services

Good afternoon [redacted],
Thank you for reaching out to us. We received your direct email at the same time of you filing this complaint. We are dismissing this matter through the Revdex.com since you emailed us at the Corporate office. We have made your email available to the managers of the location...

for further information to this matter. At this time, we will respond via your email.
We're sorry to learn of any negative experience and apologize for your frustrations as this is not our intention.
We are currently investigating these allegations.
 
Kind regards,
Jasmine V[redacted] - Member Services Manager (Corporate)_

Hello [redacted],
Thank you for your correspondence and apologize for your frustrations. I have been fully apprised of the issue you experienced upon joining of your email being noted incorrectly in our system which is why you did not receive your agreement. We also have been made aware the...

email was corrected but the club could not resend. Crunch does not "systematically" not send members their agreement so I believe your referring to this case which is a "one-off". I do see you have reviewed the terms and conditions since they were accepted via your authorization.
At this time, your Consumer Rights to Cancel has expired therefore, a refund isn't due.
If you would like to receive a copy of your authorization and agreement, please reach out to me directly: [redacted].
Kind regards,
Jasmine V[redacted]
Member Services Manager - Crunch

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted]. As a request, can the business, Crunch, send me either electronically or by mail, a printed statement that says my membership has been cancelled and my account balance is $0.00.
Sincerely, [redacted]

Hello [redacted],
Thank you for contacting Crunch!
I'm sorry to learn of your experience and frustrations. We did receive your paperwork and processed your refund back on December [redacted] in the amount of $91.49 back to card ending in [redacted]. 
We thank you for your patronage and wish you the...

best of health.
Best,
Member Services

Hello [redacted], Thank you for taking my call today and I apologize for any frustration this matter is causing you as it is not our intent. As discussed, I have forwarded your concerns to our Franchise contacts to address and resolve this matter. Best, [redacted]

Hi [redacted],
Thank you for contacting Crunch!
We're sorry to learn of your frustrations regarding this matter however, we have already discussed your employee authorized an agreement and was provided the Barclay's discount. Member did show an email to prove he is with Alloy a subsidiary of the...

Barclays since he did not have an ID. As a courtesy, we honored the discount instead of making him jump through hoops. In October, [redacted] called to cancel 3 memberships which did not include [redacted]'s. - Recorded call on file! Since we have determined this sale valid based on these facts, we do not see why a refund is due and have expressed this numberous times.
Again, we're sorry to learn of your situation and as a kind gesture did offer 6 months worth of All Crunch access which can be redeemed in increments or completely.
Kind regards,
Jasmine V[redacted] - Member Services Manager (Corp.)

Good morning [redacted] -
Thank you for connecting with us and for your patience.
Crunch has provided you with every piece of information we have and knew of. Unfortunately, Crunch cannot be held responsible for you spotting charges over 12 months later when the accounting process and review is done on a regular basis.  As a courtesy, I will approve a refund via check of just 6 months and nothing more since your agency should share the responsibility here.
Please advise.
Ms. V[redacted] - Member Services Manager (Corporate)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Alloy is not a subsidiary of Barclays. I asked to see that proof that he showed he was affiliated, which [redacted] said he never provided. Meaning he should never have been signed up. I never received that proof that it was affiliated. It wasn't. Moreover, Crunch knows and acknowledges that [redacted] never once visited the gym, understands he never believed he was a member. It's unclear why they can't just trust their customer here based on those facts, and provide a refund. It's no loss to them. The reason that Charles never cancelled [redacted]'s membership on that recorded phone call was because he thought [redacted] wasn't a member! I hope you see that the phone call actually helps make our case. He would have cancelled [redacted]'s too had ANYONE thought [redacted] was a member. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted],
Thank you for taking my call this afternoon. As discussed, I've sent over my contact information towards getting this issue resolved.
Look forward connecting with you.
Best,
Jasmine V[redacted] - Crunch Member Services Manager

Good morning [redacted]
Thank you for connecting with us and we apologize for your expereince and any frustration as a result of your issue. 
Unfortunately, your story here doesn't match the records we have on file! We do see notes on your account from December [redacted], 2016 indicating you...

canceled your membership and do see this informaiton was in fact submitted for processing by [redacted] herself. We did dig a little deeper and found the refund was processed and stuck which is rare but does occur. On May [redacted] your refund was pushed forced through to hit your card which you should have it by now. - Please check you bank statement as it takes just 5-7 business days.
Thanks to [redacted], we were able to locate the transaction.
All the best,
Member Services

Good afternoon [redacted], Thank you for reaching out and apologize for your frustrations. As noted in our agreements, Crunch bills on the [redacted] of each month with confirmed transactions posted on the 3rd. I have reviewed your billing history and see we have not billed you on random days however, we did...

have an issue billing the card on file in June and September of 2014, February, March, April and May of 2015. If you would like to see what the error code is for these months, please email me at: [redacted]. We have not received a cancellation request from you which would justify the charge for August which is now due.  Please cancel your membership either in your club or via our hotline (toll-free number can be found in your agreement).You can request a history of charges/payments by emailing me. Thank you and have a wonderful day. Best, Jasmine V[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:Hello,   As stated before I tried to cancel my membership on many occasions. When I asked numerous times for a number or how to cancel my membership, I was not given the phone numbers or given any way to cancel. The only way I was told was to come in and cancel. It wasn't until very recently I was told to write a letter, and until I filed this complaint I was not given a phone number. All in all, there was information preventing me from cancelling my membership. I should have been give that information. Regarding of the contract, when I asked to cancel my membership the company should have provided that information willing. It shoul have been held until months and months later.[redacted] 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Good morning [redacted],
Thank you for contacting us regarding your account. We did see something on your account and have notified you via email. When you have a moment, please check your emails and respond back to us.
This complaint has been pulled offline.
Best,
Member Services

Good morning [redacted],
Thank you for reaching out and apologize for your frustrations. Your email from 12/* has been reviewed and based on our agreement and as mentioned in my email prior to 12/8, a refund for your personal training is not justified. In both your emails, at no time was there any medical...

documentation included to support your claim.
Please revisit your Personal Training agreement and get back to me with the required information. You have my email but in case it's not readily available, you can reach me directly...[redacted]. If you require another copy of your agreement, please advise and I will send over to you.
Have a wonderfuld day.
Best,
Jasmine V[redacted]
Member Services Manager - Crunch

This issue has been resolved.

This dispute will be handled offline pending investigation.
Member Services Manager